Pitney Bowes Inc.

Please see attached documents and final business resolution.  
 
September 25, 2015
 
To Revdex.com, Inc.
Attn: [redacted]
 
RE: Revdex.com [redacted]
 
Dear [redacted],
 
In the month and a half our sales representative negotiated with [redacted], she wasn’t told she needed to be talking with [redacted]. When the new equipment was installed [redacted] didn’t call to ask why they received it. We also didn’t receive a call asking why the invoice amount decreased. It is a legal contract. I have attached a copy of the lease. 
 
We will honor the offer that was made to [redacted] on 09/09/15 to restructure the lease and reduce the payment 25% or the 2 offers that Richard O[redacted] made.
 
On Fri, Sep 18, 2015 at 11:52 AM, Richard O[redacted] <[redacted]> wrote:
 
[redacted],
 
Per our conversation today I have attached a copy of the contracts for the new equipment, the water rule agreement, and the comparison of the two new meters. Please contact me if you have any questions. In addition I will include 3 new ink cartridges for the new postage meter. Please do not hesitate to call or email with any questions.
 
Thank You,
 
Richard O[redacted]
 
Richard O[redacted]| Team Sales Manager
Pitney Bowes Inc. | [redacted]
The final offer is the attached settlement.
 If you do not wish to exercise any of these options, kindly continue to pay your account as invoiced.
 
Martha C[redacted]
Sales Administration Manager
 
[redacted]
[redacted]
###-###-####

BEWARE OF THIS COMPANY!! They trick you into binding leasing contracts. It's impossible to contact a real person in the leasing department by phone or email. Worst customer service ever. They think because they are an old company, they can be aloof and insulate themselves from their customers. Scammers and crooks.

Revdex.com:
Thank you for your assistance.  I was never able to get an answer about the amount they were charging or why. 
I have reviewed the response made by the business in reference to complaint ID [redacted]4, and find that this resolution is CONDITIONALLY satisfactory to me. IF they indeed to not contact me again.   I say this because I received another robot phone call today.
 
However
Sincerely,
[redacted]

January 20, 2015 Revdex.com, Inc. Attn: [redacted]
[redacted]   [redacted]
[redacted]
[redacted]   RE: Revdex.com [redacted]
[redacted], On January 13, 2015 Pitney Bowes reached an amicable agreement with...

[redacted].to terminate their lease without penalty for client satisfaction.    Once the equipment is fully back in stock the accounts will be terminated.  [redacted] will owe Pitney Bowes nothing.    [redacted] will receive a letter and call to coordinate the pick-up.    Pitney Bowes fulfilled its duties per the agreement signed by [redacted] and continues to be committed to providing its clients with the finest products backed by the highest quality service and support.  Pitney Bowes values the longtime relationship with [redacted] and offers best wishes in their future endeavors.   Best regards,
[redacted]

August 27, 2015 
Hello [redacted],
We apologize for the delay concerning Revdex.com [redacted] filed by [redacted] of:   
 
[redacted]
[redacted]
A thorough investigation is underway, in the meantime, I have requested all collection activity cease while the account is under review. 
Pitney Bowes will provide a formal business response by Monday August 31, 2015.  
Respectfully,
Suzette H[redacted]
Client Advocate
Office of the President
 
T  +[redacted]
F  +[redacted]
[redacted]
pitneybowes.com
 
Pitney Bowes
[redacted]

[redacted]
I am rejecting this response because         Please see attachment
Sincerely,
[redacted]

December 16, 2014
 
Revdex.com, Inc.
Attn: [redacted]
 
[redacted]
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of the Revdex.com complaint #[redacted]. The client [redacted] wanted to cancel the lease stating it ended 9/10/14 and that no further monies were owed.
 
I left a message for [redacted] and advised a new lease was signed in December of 2013 by [redacted] the office manager The new 51 month lease commenced on 9/10/14 and that is what she is being billed for. I have issued the lease cancel for the new schedule 002 and advised the process will take about 2 weeks, she will then receive a box and label to return her equipment and an invoice for the $100 restocking fee.  She will not have to pay the current outstanding leasing invoice of $362.00
 
I left gave her my number ###-###-#### to reach me directly should she have any questions or would like to keep the lease in place.
 
Respectfully yours,
 
[redacted]
###-###-####
[redacted]

July 22, 2015
 
Revdex.com Serving [redacted]
[redacted], Manager, Marketplace Operation
[redacted]
[redacted]
 
RE: Revdex.com # [redacted]
 
[redacted]
[redacted]
[redacted]
 
Dear Ms. Betts,
 
I am in receipt of the client’s rejection notice. Please see the email letter below to Ms. [redacted] explaining Pitney Bowes Purchase Power account is closed with a zero balance. 
 
Law offices of Sue P [redacted] does not owe Pitney Bowes Purchase Power anything further.
 
We apologize for any inconvenience or miscommunication.
 
Pitney Bowes considers this matter closed.
   
Kind regards, 
 
[redacted]
Customer Advocate
Office of the President
Pitney Bowes 
 
[redacted]
[redacted]
 
From: [redacted] Sent: Wednesday, July 22, 2015 1:46 PMTo: [redacted]
Cc: AdvocateSubject: [redacted]-Pitney Bowes response-Revdex.com [redacted]
 
Good Afternoon Ms. [redacted],
 
Per your request, please see the attached response to your Revdex.com rejection notice.
 
Thank you,
 
[redacted]
[redacted]
[redacted]

I have been trying to cancel my service with this company for 3 months and they are still charging me fees and never do what they say they will do to help me. I have called 5 times now and each time there is a minimum 30-minute wait to speak to someone and when I do reach someone they lie and tell me they will help me close my account but they do not. I feel that this company is scamming me and I do not understand how they have a good Revdex.com rating.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Date Sent: 3/24/2015 10:18:40 AM  Complaint: [redacted] I am rejecting this response because:
As you can clearly see, there are no signatures on the documents sent. The only signed document here is the second lease. No signed documentation has been provided for when the lease began.  Sincerely, [redacted]
Sincerely,
[redacted]

October 31, 2014
Revdex.com of CT 
RE: Revdex.com # [redacted]
Dear [redacted],
Pitney Bowes is in receipt of Revdex.com complaint #[redacted].  Pitney Bowes understands the...

frustration of the customer [redacted] regarding her [redacted] credit requesting to be refunded.
Pitney Bowes policy requires our clients to fill out our Refund Request Form to obtain a refund of any monies on [redacted]. Pitney Bowes can provide this form via an online form or a manual form that can be faxed or mailed through [redacted].
Pitney Bowes has reviewed the call on 10/24/14, our agent did provide [redacted] with our [redacted] refund options. [redacted] advised she could not do the online form or have the form faxed to her so our agent mailed it via [redacted].
Pitney Bowes clients receive their refund checks within 10 business days of submission via our online form. If our clients need to fill out the manual refund form and send it in via [redacted], the refund check will be received by our clients within 10 business days from the date of receipt of the request.
Pitney Bowes has attached the manual refund form in order for [redacted] to obtain a refund.
Pitney Bowes appreciates all of [redacted] information and feedback as this assists us in educating our staff to ensure we provide excellent Customer Service. Pitney Bowes does apologize for the hold time to speak with one of our representatives due to high call volume.
Respectfully yours,
[redacted]
 
[redacted]

November 16, 2016 Revdex.com Serving Connecticut M[redacted], Complaint and Inquiry Consultant 2[redacted]
[redacted]
[redacted]   [redacted]
[redacted]
[redacted]
D[redacted]   I am in receipt of Revdex.com...

11798548.  The client is stating that charges from 6-26-2016 and 9-26-2016 were falsely charged.  The client has been trying to have all billing cancelled out due to returning meter in March of 2016.  Upon the review of the account, Pitney Bowes has cancelled out invoices [redacted] and [redacted]6 in the amount of $167.29.  There is a credit of $81.21 on the clients account and we will be issuing a refund to the client.  I am sorry for any inconvenience this has caused.     Pitney Bowes strives to give the best customer service.    Respectfully yours,
[redacted]   [redacted]
[redacted]
[redacted]

November 16, 2016 Revdex.com Serving Connecticut [redacted], Complaint and Inquiry Consultant 29 Berlin Rd. Cromwell, CT 06416   RE: Revdex.com [redacted]   [redacted]
[redacted]
[redacted] Dear Ms. [redacted],   I am in receipt of Revdex.com...

[redacted].  The client signed a new agreement with Pitney Bowes and wanted to know why they were being billed at the old rate.  After researching, the client did sign the agreement on 05/26/2016 to take effect when the previous lease had ended.  The new rate does not go into effect the date it is signed, but when the new lease takes effect.  The client was billed the incorrect amount for the October billing.  We had corrected the billing and sent a new invoice to the customer for the correct amount.  The client created case number 06883023 on 07/26/2016 stating she was billed at the old rate.  Per customer satisfaction, we will be waiving $24.00 per invoice for a total of $48.00.  The difference between the old rate and the new rate dating back to when the customer signed the agreement.  120.00-96=$24.00 at two invoices is a total of $48.00.  We are also waiving a late fee of $33.64.  The total amount Pitney Bowes is waiving is $81.64.    My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.        Respectfully yours,   Tanja [redacted] Customer Advocate  Office of the President

November 29, 2016 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted], Complaint and Inquiry Consultant [redacted]
[redacted]   RE: Revdex.com [redacted]   G[redacted]
[redacted]
[redacted] Dear M[redacted]   I am in receipt of Revdex.com 11828746.  We tried reaching out to Ms. [redacted] today; however, we were informed she will not be back in the office until tomorrow.  We have issued a refund today in the amount of $178.49 for the unused postage.  Due to the inconvenience Ms. [redacted] has experienced, we are giving her the choice of either an additional $25.00 to be refunded or issue a $25.00 gift certificate for [redacted] due to the inconvenience.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   Tanja M. Foral Customer Advocate  Office of the President

February 9, 2015
 
Revdex.com, Inc.
[redacted]
 
[redacted]        
 
RE: Revdex.com [redacted]
 
Dear [redacted]...


 
Our records indicate that on 01/19/2015 [redacted] spoke with a Pitney Bowes agent regarding their lease # [redacted]. She was informed at this time that there were still 27 months remaining on the lease. [redacted] was instructed to email our Active Lease Team on 01/19/2015 at: [redacted] to request a settlement. (See attached).
 
On 01/26/2015 [redacted] was sent a settlement letter. On 01/28/2015 [redacted] was transferred to our Product Support Team for assistance; a PC communication device to assist client in connection. As 1/30/2015 [redacted] was able to download $50.00 into her meter.
 
On 2/10 a Product Support representative ([redacted]) followed up with [redacted] to confirm the meter reset. Per [redacted], the connection device worked and client is happy with the resolution. .
 
Thank you for bringing your concerns to our attention. Pitney Bowes strives to provide the best customer experience in a timely manner.
 
The settlement offer is attached if [redacted] still wishes to exercise that option. If not, please continue to pay your account as invoiced.
 
Sincerely,
 
[redacted]
 
&

December 22, 2014
 
Revdex.com, Inc.
Attn: [redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of the Revdex.com complaint #[redacted]. The client [redacted] wanted a refund of all monies paid to Pitney Bowes since they were unaware of any contractual commitment and stated they never used the meter.
 
I called the phone number on record twice, ###-###-####. The phone kept ringing so I was unable to leave any message for [redacted].  The rental agreement began after the free trial from 8/16/2012 to 10/15/2012.  During the free trial the customer added postage to the meter twice, both on 8/20/2012.  After the free trial, and during the one year commitment, the customer added $20 of postage on 11/16/2012, twice on 12/11/2012, and 12/17/2012. 
 
The customer called in to cancel on 1/21/2013 which was during the 1 year commitment, 10/16/2012-10/15/2013.  To cancel the rental at this time, the customer would have been responsible for the remaining rental payments to fulfill the 12 month commitment plus a $50 restocking fee per the terms and conditions. This would have been approximately $250.  During this call the Pitney Bowes agent extended $100 in free non-refundable postage and reduced the monthly rental cost.  The notes state the cancellation was due to the amount of postage usage not justifying the cost of the equipment. On 2/25/2013, $20 of the free non-refundable postage was added to the meter.
 
The customer will receive a box and about 7-10 days after the cancellation which occurred on 12/15/2014.  The customer will not receive a cancellation e-mail.
  
Respectfully yours,
 
[redacted]
[redacted]
[redacted]
[redacted]
###-###-####
[redacted]

December 14, 2015
Revdex.com, Inc. Attn: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com #[redacted]
Dear Ms. [redacted],
Pitney Bowes is in receipt of the Revdex.com complaint #[redacted] filed by [redacted] of...

[redacted].
After review on the account, we are closing this account with the collection agency [redacted] as well as our file here.
Actions PB took to resolve:
·         Reviewing the account, it appears the client is absolutely correct about never using the meter.
o   Meter was ordered Jan.2014 and was cancelled in Nov. 2014
o   Pitney Bowes notified the credit bureaus to delete the account    
Please accept my apology on behalf of Pitney Bowes for the difficulty [redacted] experienced in trying to close the account. Pitney Bowes will use this experience to improve our processes and systems.
If you have any further questions please feel free to contact me directly.
Sincerely,
Elaine W[redacted]     Pitney Bowes Recovery
[redacted]
[redacted]
###-###-####
[redacted]
Cc: Office of the President

January 20, 2015 Revdex.com, Inc.
Roman,serif;">Attn: [redacted]
[redacted]   [redacted]
[redacted]
[redacted]   RE: Revdex.com [redacted]
[redacted], On January 13, 2015 Pitney Bowes reached an amicable agreement with [redacted].to terminate their lease without penalty for client satisfaction.    Once the equipment is fully back in stock the accounts will be terminated.  [redacted] will owe Pitney Bowes nothing.    [redacted] will receive a letter and call to coordinate the pick-up.    Pitney Bowes fulfilled its duties per the agreement signed by [redacted] and continues to be committed to providing its clients with the finest products backed by the highest quality service and support.  Pitney Bowes values the longtime relationship with [redacted] and offers best wishes in their future endeavors.   Best regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Date Sent: 3/24/2015 10:18:40 AM  Complaint: [redacted] I am rejecting this response because:As you can clearly see, there are no signatures on the documents sent. The only signed document here is the second lease. No signed documentation has been provided for when the lease began.  Sincerely, [redacted]
Sincerely,
[redacted]