Pitney Bowes Inc.

October 10, 2014
Revdex.com, Inc.
Attn: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com [redacted]
Dear [redacted]
This is in response to [redacted] Revdex.com rebuttal. 
As mentioned in our previous response, [redacted] is in an active lease which covers the period from June 1, 2013 to Dec 1, 2018. Pitney Bowes leases are non-cancellable as stated in the terms and conditions of all leases.
 
For this reason, Pitney Bowes offers several options on active leases including Restructures, Purchase Buyout, and Assignment of Ownership. Settlements are offered in situations where it is necessary for a company to pay-off the contract and return equipment earlier then the term of the agreement. 
A balance of payment invoice #[redacted] was issued July 10, 2014 totaling $6,908.68. Our collection agent tried to reach the client to negotiate a settlement but was unsuccessful. Pitney Bowes will be happy to negotiate a reasonable settlement however; we must speak with Ms. Prestera.
Once the final payment is received, the Customer Loyalty Team will arrange to pick up the equipment and terminate the lease. Any funds remaining in the meter will be refunded within 6-8 weeks of receipt of equipment.
As previously mentioned, Pitney Bowes will be happy to negotiate a settlement offer. [redacted] (Sr. collection representative) will contact you today to negotiate a reasonable settlement offer.  He can be reached at: [redacted]  [redacted]
 I will be out of the office Friday returning on Tuesday October 14 should you need to speak with me.   
Respectfully Yours,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:We still have not received packaging materials to return meter to company. 
Sincerely,
[redacted]

June 2, 2015
 
[redacted]
 
RE: Revdex.com [redacted]
 
[redacted]
[redacted]
[redacted]
 
Dear Ms. [redacted],
 
I am in receipt of Revdex.com [redacted] filed by [redacted].
 
Mr. [redacted] wrote: “On 3/25/15 I received a refund check #[redacted] for $225.60 for my account. The check was made payable to both my company and an employee who no longer works here. My contract is only under my business. I contacted them the same day by phone and was told to mail the check back and they would reissue it under just my business name within 5-7 days. Almost 2 months and 4 phone calls later they have no idea if what I mailed back was received nor how to help me get anew check.”
 
Pitney Bowes received the client’s check and reissued a new check dated 4/2/15. Please see below the new check made payable to [redacted], which was cashed on 4/20/15.
 
Check #[redacted]
Dated 4/2/15
Cashed 4/20/15
Payable to:  [redacted]
 
Pitney Bowes immediately reissued a new refund check as requested.
 
Respectfully,
 
[redacted]
Manager, A/R Cash & Controls
Global Accounting Operations
[redacted]
 
Pitney Bowes
[redacted]
[redacted]

Terrible experience with Pitney Bowes. We have been trying for months to simply return our device. After enduring hours of hold time, we get the runaround by agents who gives us either wrong information, passes us on to another department that doesnt help or simply disconnects the call after placing us on hold to research our case. I spent 2:45 hours on hold today trying to get this resolved, finally told all is good and an email confirmation will be sent to me within minutes. Still nothing received again left in limbo. Its almost as if they're purposely trying to make the return of this device nonreturnable. Im truly amazed how a company can operate like this, especially a publicly traded stock such as Pitney Bowes.

June 22, 2015
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To Revdex.com, Inc.Attn: [redacted]
[redacted]
 
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
This is in response to [redacted], Revdex.com complaint [redacted] filed by Ms. [redacted].
 
I called and spoke to [redacted]. She stated that she didn’t contact the Revdex.com and that she is just waiting for her meter to be picked up. She has all my direct contact information in case she needs to contact Pitney Bowes with any concerns,
 
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner.
 
Respectfully,
 
[redacted]
Leasing Support
Client Relations
 
T  [redacted]
 
Pitney Bowes
[redacted]

January 03, 2017 Revdex.com Serving Connecticut Madelyn Sola, Complaint and Inquiry Consultant 29 Berlin Rd. Cromwell, CT 06416   R[redacted]   [redacted]
[redacted]
[redacted]   I am in receipt of Revdex.com [redacted]  Please see the following response from [redacted] regarding her concerns. Ms. [redacted] had accepted my offer of $350.00 in free postage and that was applied to her prepaid reserve account.  Thank you.   [redacted]12/28/2016 12:43 PM) Added $350.00 to the prepaid reserve account for serial numbe[redacted] closing case [redacted]> wrote:  Yes. We will accept the 350 in postage and consider this case closed.  Best-  Connie   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

November 16, 2015
'Arial',sans-serif; FONT-WEIGHT: normal; mso-bidi-font-weight: bold">Revdex.com, Inc. Attn: [redacted]
RE: Revdex.com # [redacted]
Dear Ms. [redacted],
Pitney Bowes is in receipt of the Revdex.com complaint #[redacted]....
After much review on the account, we are offering a final settlement of $1,337.13. This amount has been reduced from prior settlement offer of $1,560.00.
Please see the attached copy of lease schedules 001 & 002 along with T’s and C’s. Current lease scheduled 002 commenced 10/20/2013 for term of 54 months. [redacted] made payments and used the equipment.
Actions PB took to resolve:
·         Initially client requested to cancel July 2014, PB offered a restructure and went over early termination settlement process
o   Client never mention unauthorized signer however; client thought  terms were for 12 months (terms were clear on the attached lease)  
·         Client called several times in 2015 was offered a settlement  
·         August 27, 2015 [redacted] said unauthorized signer
·         Client needs to report fraudulent activity via police report (if claiming fraud)
[redacted] must return the equipment as per the terms and conditions of the lease. [redacted] Lease [redacted] schedule 002 is binding and cannot be cancelled without paying a settlement to satisfy the terms of their lease. 
 
Please contact me directly and I will be happy to discuss the settlement offer along with the equipment return process.
Kind Regards,
Elaine West     Pitney Bowes Recovery
[redacted]
###-###-####
[redacted]

April 2 2015
Revdex.com Serving Connecticut
[redacted]
 
RE: Revdex.com # [redacted]
 
Murray Industries Inc.
[redacted]
Dear Ms. [redacted],
 
Pitney Bowes is in receipt of Revdex.com...

complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] regarding the return of postage meter [redacted] and continuation of the billing on the equipment.
 
In reviewing the account, I do show the free trial was given from 04-22-14 to 06-21-14 per the [redacted] advertisement. I have attached a copy of this invoice showing the trial. The [redacted] Link:
[redacted]
 
The client called to cancel the account on 09-15-14; however the phone disconnected before speaking to an associate in our Customer Relations department. This group is responsible for processing cancellations. The cancellation of the account has been processed. The client will receive materials to ship the items back to Pitney Bowes in 7-10 business days. The balance for the open meter rental invoices and the late fees owed on the account have been credited.
 
 
Pitney Bowes appreciates all of your information and feedback.  This assists us in educating our staff to ensure we provide excellent Customer Service.
 
Respectfully yours,
[redacted]
Case Manager, Client Experience
 
T + [redacted]
 
Pitney Bowes
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It may not be the best resolution that I was hoping for especially since without the Revdex.com getting involved they would have never gotten back to me. As well as it taking over a month and a few days to get back to me and over 3 weeks to respond back to the Revdex.com. They definitely do not live by " Pitney
Bowes strives to provide the best customer experience to address your business
needs in a timely manner."  They provided terrible customer service and was definitely not in a timely manner. But nevertheless they did say they are refunding me my money and I am satisfied with that outcome. Wish things would have worked out better. Thank you Revdex.com.
Sincerely,
Vincent V[redacted]

December 19, 2016 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant[redacted]
[redacted]
[redacted]5 D[redacted]
*I am in receipt of Revdex.com 1[redacted].  We are having an...

audit done on the account by our billing expert and having the appropriate credits issued.  Please allow 30 business days for any credits to post. My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service. Respectfully yours,  [redacted]Customer Advocate  Office of the President

December 5, 2016 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted], Complaint and Inquiry Consultant [redacted]
[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted]   I am in receipt of Revdex.com [redacted]  We are applying the misapplied payment in the amount of $321.75 from purchase power to the lease invoice number [redacted] and having the calls for payment ceased.  Per customer satisfaction we are crediting back the late fees   Invoice number [redacted]-$33.92 Invoice number [redacted]-$36.57   Total to be credited back in late fees total $70.94   In the future to ensure funds are applied to the correct account, it is imperative the client indicate the account number the funds are to be applied to on the check.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

October 2, 2014
Calibri;">Revdex.com, Inc.Attn: [redacted]
RE: Revdex.com [redacted]
Dear [redacted],
I am in receipt of the Revdex.com complaint #[redacted]. The client [redacted] wanted to cancel the lease without penalty claiming unauthorized signature because he was out of the office at the time
The Departure team spoke with [redacted] on 10/15/14 and advised him of the settlement; they negotiated it down from $1514 to $650. Although this is a valid lease he was upset and told them he was not going to pay
I left a message for [redacted] advising lease is valid and the reduced settlement will be good until 11/15/14, I also stated his IP address is on the E signed document and he would not have had to be in the office to get his email.  Last refill was 10/6/14 and meter has been being used .I left the leasing number to call back and discuss
Respectfully yours,
[redacted]
Retention Supervisor
[redacted]

November 16, 2016 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant29 Berlin Rd.Cromwell, CT 06416 [redacted] 10[redacted]
[redacted]  I am in receipt of Revdex.com 1[redacted]  I have created case...

number [redacted] to have the following invoices credited back and the billing ceased moving forward.  I have also requested that once this is processed, the client be emailed in writing, the account is cancelled with no balance. [redacted]-$21.39  [redacted]0-$21.39  [redacted]-$21.39  Total amount of credit PB is issuing is $64.17 My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.     Respectfully yours,  [redacted]Customer Advocate  Office of the President

December 14, 2016 Revdex.com Serving Connecticut [redacted]
[redacted]
[redacted] RE: Revdex.com [redacted]  [redacted]
[redacted] Dear Ms. [redacted]  I am in receipt of Revdex.com [redacted].  $1041.98 has been transferred to [redacted] account [redacted] per Ms. [redacted]’s request. My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service. Respectfully yours,  Tanja [redacted]Customer Advocate  Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I appreciate the Revdex.com's intervention on my behalf, and Pitney-Bowes' willingness to do the right thing and not cause more hassle.
I hope my comments are put to use; it's a shame that my concern had to be handled in this manner. Customer emails should never be ignored, and staff levels should be adjusted accordingly.
Sincerely,
[redacted]

Please see supporting documents.
 
March 20, 2015
[redacted]
 
RE:  Revdex.com [redacted]
 
Dear [redacted]
 
I am in receipt of Complaint [redacted] filed by [redacted] for [redacted]
 The...

complaint is related to a fee being charged for use of a line of credit the client is utilizing to fund their postage meter refills.  
 
In August 2014, The Pitney Bowes Bank Inc amended the terms and conditions for the line of credit accounts offered to clients (aka: Purchase Power), to include a meter overage fee. 
 
Each meter relationship has a built in maximum meter refill threshold per billing cycle, which the client is not charged for. The established maximum specific to this meter relationship is $500.00, but does vary by meter type.
 
If meter refill(s) in a given billing cycle exceed the established threshold, a meter overage fee the greater of $1.00 or 1% of the amount by which the meter refill(s) exceeded $500.00 applies to the transaction(s).  
 
This is not a transaction charge, and is not usury.
 
I’ve included two separate attachments. The first is a copy of the updated terms and conditions specific to the account identified in this complaint.  The second outlines alternate postage funding options available to clients.
 
Respectfully yours,
 
[redacted] Client Experience Case Manager
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response from Pitney Bowes whitewashes the entire incident, and fails to address the problems and harassment that I and my staff encountered as we tried to resolve the issue.  To begin with, I have been a faithful customer, paying the quarterly fees on schedule for over 15 years, in spite of numerous equipment problems along the way.  I am not one to make trouble, and avoid confrontations like this one if possible.This confrontation with Pitney Bowes was a completely unacceptable series of encounters for which they have refused to take any responsibility for.  I and my staff (mostly myself) spent several hours and numerous exasperating phone calls trying to resolve the problem.  To begin with, PB misalocated a payment that I sent them in December 2014, accusing me of non-payment, and freezing out our attempts to get a replacement tape to use the meter.  It took almost a week for us to discover that this was the case, when the requested tape did not arrive.  Next, it took several phone calls with very rude and disrespectful reps, and an email from by bank to PB before they would even acknowledge that the payment had indeed been sent and received by them.  Then we were told that it would not be until the following week that the payment would be properly applied and the tape sent out. This would have resulted in 2 weeks without the use of the postage meter, after all of the rudeness and harassment that they could dish out.  I had to purchase stamps from the post office to get our mail (a huge pile by then) posted and sent.  Contrary to what the incompetent rep had told us, the tape arrived the next day, after I had already decided to end my relationship with PB.  We sent the tape back.PB breached their agreement with me at numerous levels.  1. They were incompetent in applying my payment in the wrong account.  2. Their service reps were completely incompetent and extremely rude, providing inaccurate information and thwarted our efforts to resolve our problem.  3.  My business was deprived of the use of the postage meter for over a week and we were told it would be another week before we could use it, all  due to the incredible incompetence of the reps on the phone.  The resolution that they now propose, paying them over $1000., is absurd and  exceeds what I would pay if I continued to pay the contract.  They need to cut me loose without any payment, and I will accept nothing short of that.This company is reprehensible, and continue to respond as though their behavior is 'business as usual', and is somehow OK.  Well, it is not, and they can not possibly expect me to continue to do business with them under these circumstances.  They should not further profit by being paid a buy-out by me.
Sincerely,
[redacted]

November 30, 2016 Revdex.com Serving Connecticut [redacted]   RE: Revdex.com 1[redacted]   [redacted]
[redacted] Dear Ms. [redacted]
I am in receipt of Revdex.com [redacted]...

Client states they cancelled their account online with case number [redacted] Now they are receiving a bill for the lease and for postage. Client canceled the lease July 13, 2016. Customer wants to terminate her account and receive return kit   Upon the review of the account, client did start case 06638117 online on 7/13/2016. On 8/25/2016 Pitney Bowes emailed her and explaining that her lease was still active until 10/19/2016. On 8/31/2016 Pitney Bowes sent the customer a settlement letter explaining that if she wanted to cancel early she would have to pay an early settlement fee. I do see that $150.00 was paid on 9/13/2016. I am having the account terminated right away and having all billing backdated to 10/20/2016 when the lease ended. We will be sending out a return kit to return your postage meter. The client should receive this in about 15 days business days. I am sorry for the inconvenience this has caused.   Pitney Bowes strives to give the best customer service.    Respectfully yours, [redacted]   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com of CT
[redacted]
[redacted]
[redacted]
[redacted]
 
RE: Revdex.com [redacted]
[redacted]
In response to Revdex.com [redacted], please see the attached email to client along with the settlement.
[redacted] Sent: Tuesday, February 09, 2016 8:59 AM[redacted]Subject: RE: [redacted]
Good morning [redacted]:
In response to your return email, please accept the following:
1.  A signed name change document must be received as the lease is a contract.   As such, any changes (amendments) to the original contract must be documented and authorized in writing.
2.  The meter number located at [redacted].
3.  The name change documents were sent via email to [redacted].[redacted].
4.  There will be no letter stating your obligation has been fulfilled with [redacted]. 
5.  Once notice of the settlement payment being received, a pick up is requested and sent to the district for scheduling.  Either a box/label will be sent to you to package up the equipment or the district will send someone out to retrieve the equipment.  This usually occurs within 30 days.
6.  I have attached an invoice that you may include with your settlement check.
I am also attaching the most current Purchase Power statement that will need to be paid in full so that account may be closed as well.
Please let me know if I may be of further assistance.
?[redacted], Collections Supervisor-Vendor Management [redacted], U.S. Mailing Solutions
[redacted]
Neenah, WI  54956
O: ###-###-#### or ###-###-#### | M:  ###-###-#### | [redacted]  
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