Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** has been refunded, $153.07.The complainant’s account has been closedIf you should need
anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysThe complainant’s order placed 11/7/was
delivered
11/19/with the tracking number ***The complainant’s account and future orders have been
canceledPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until November 6th for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe
complainant’s
account has been closedThe complainant’s order’s ***, $and ***,
$were refunded 11/13/to the original payment method Visa Card
ending in If the
complainant is no longer banking with this institution and closed their account
with no pending debts the institution will reject the refundOnce we receive
notice that the refund has been rejected by the original payment method we can
send the complainant a check for the refund amount or directly deposit it into
their checking which ever they preferHowever if the complainant’s closed account
was closed with pending fees or debts Plexus Worldwide has no control over the
original banking institution retaining any amount of the refund to cover any
possible remaining balancesPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 11/24/has been refunded,
$121.08.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and
closedThe complainant’s order *** dated 11/19/has been
refunded, $The complainant’s order *** dated 11/24/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return these
orders at this timeWe apologize for the delayPlease let me know if you need anything further

The contact information for complaint resolution, as referred to in the previous response, would be ***This is where Policy disputes, or escalated issues may be taken.At this time, as stated in the previous response, due to a system technical issue we have experienced while switching our operating system, our preferred customer discount for a 3rd consecutive order is not properly calculatingThere are two options moving forward at this timeThe first being for the complainant to place an order, paying the full preferred customer pricing, and promptly contacting our refunds team at [email protected] to recieve a refund for the additional 10% savingsThe other option at this time would be to contact our customer service call center, a* ***, and place a manual order over the phonePlease let me know how we can further be of assistanceThank you

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 3/10/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
We apologize for the delays
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays As the complainant explained they signed up with an ambassador account on 12/7/At this time the complainant agreed to the ambassador return policy which does include the ambassador return policyThe complaint was also emailed the ambassador return policy on 12/7/
The complainant emailed our customer service on 1/3/requesting to cancel their auto shipment order and becoming a customer instead of ambassador
We apologize for the delay in response to the complainant’s email
The complainant’s account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 1/26/has been refunded in full $as this order should not have processed if the complainant’s email had been processed in a timely manner
The complainant’s order *** dated 12/7/is outside the ambassador refund policy however we will make an exception and refund the product cost of $ for our delayThe ambassador sifee of $will not be refunded per the policy that the complainant agreed to
Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this time
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceAfter a reviewing the information provided by the complainant we were able to confirm that an order was placed on 7/13/using the complainant’s payment
informationA refund was processed on 8/22/2016, in the amount of $ Please allow 5-business days for the funds to reflect on the complainant’s bank account. We apologize for the delayAdditionally it appears that the complainant may have received some misinformation from our Customer Service teamThis information has been notated and is to be reviewed by management for further actionThe complainant is welcomed to contact the Plexus Compliance department directly at *** should they have any additional questionsThe Compliance Department is available Monday-Friday, 8am-5pm (MST.) Please let me know if you need anything further

Thank you for the opportunity to respond to this complaint. After researching Ms***'s account and complaint, we are unable to refund her under the Ambassador Return Policy - please see the attached Policies and Procedure Ms*** agreed to on 8/29/2013. The issue surrounding this
complaint was never reported to the Quality Assurance department for resolution, in fact we have received no communication from Ms*** or Ms*** regarding the quality of the product. Please have Ms*** contact our Quality Assurance department for resolution, as this needs to be documented and replaced to her satisfaction
Please let me know if we can be of further assistance, ***-***-*** or ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Erica B***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 1/12/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delays
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** dated 12/29/has been
shipped with the tracking number ***USPS.com currently reads an expected delivery date of 1/19/We apologize for the delayThe complainant’s order has also been copied with order *** with no charges to the complainant for the requested compensationPlease let me know if you need anything further

To whom it may concern; We have done a search of the main Plexus emailing system, which included a search of the complainants’ name, email address, and account ID number, as well as a search of the complainants’ sponsors email address, ***, and found no written request to cancelAdditionally we have reviewed the sponsors account and searched our phone records for any incoming calls from the sponsor’s phone numberNo calls after September 1, were received(Please see attached image “phone records”)Without further documentation showing that the sponsor made a cancellation request for the Customer we will not be able to issue any additional refund requestsIf the complainant can provide any substantiation that Plexus Worldwide was contacted prior to November, we would be happy to reevaluate their requestI have provided a screenshots for the complainant, verifying their Plexus account has been terminated and no additional orders will be processed or shipped. I’ve also included screenshots of the completed return authorization requests submitted for their November and December auto shipmentsPlease let me know if I can assist any further

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our companyThe email correspondence between our Customer Service Department and the complainant were cordial and I did not find any evidence of
wrongdoingThe complainant became an Ambassador (distributor) with us on 3/5/At the time of sithe complainant agreed to the Policies and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefor, I am unable to grant the complainants request to refund the order outside of this policyI have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancelation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the formThis will remove all credit card information and inactivate the account.If you should need anything further please let me know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledThe complainant’s last three orders have been refunded, in full, including shipping out of good faithOrder #*** dated 10/has been refunded $139.00Order #*** dated 9/has been refunded $140.20Order #*** dated 8/has been refunded $140.20In addition, the account has been closed and all future activity has been cancelledPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Annette Z***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/27/to request that future monthly auto shipments be canceledThe complainant’s order 8*** dated 11/8/has been refunded, $The complainant’s order *** dated 12/8/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Ambassadors are now able to visit *** to register their Ambassadors accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassador monthly auto shipment orders can be done online at *** by first registering and then logging in to the Ambassador’s account The complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 2/22/to request that their account be closedAny orders that processed after this date will be refunded in full The complainant’s order *** dated 2/25/will be refunded, $ The complainant’s order *** dated 3/25/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further