Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 3/17/has been refunded, $ The complainant’s order *** dated 2/17/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return these orders at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
*** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 11/20/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullIf the complainant wishes to be refunded for any further orders we ask that they provide documentation of email or phone requests to our customer service department at a date prior to another order on the complainant’s accountThe complainant’s order *** dated 3/24/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delaysPlease let me know if you need anything further

Product from this company was ordered using my debit card without my authorization On the same exact day, two hours after the product was ordered I called to cancel I requested a refund and was told that it would take three days to get my money back on to my card But, what has me so upset is that I was told by the customer service representative that they are located in Arizona directly across the street from where the product is shipping from -- but they can't stop it from shipping Whatever!!! That is nonsense! So, I then asked to speak with the manager She then gets on the phone and tells me that once an order gets a tracking number it can't be stopped from going out, per their stupid policy Really! Two hours after the order is placed on the same day? Then she proceeds to say "unless it were our mistake we could stop it but then, cleans it up and lies about it all at the same time only to turn right around and say they can't stop the order either At this point I'm confused So then, I say to her "so you're going to ship the product anyway in hopes that I get it and change my mind and keep itI had to repeat myself to this lady 1,times telling her that I don't want it and not to ship it to my home If I tell you don't ship something before its even packaged to go out you should respect my decision I encourage everyone to spread the word about this company I have never heard of these people, this product and of what it even does But, to force shipment of product to someone that can clearly be prevented from shipping two hours after you receive the order is insane to me That is not good

To whom it may concern;
Thank you for the opportunity to respond to this complaint
I have reviewed the complainant’s account with our companyThe complainant’s original order has been canceled and a full refund of $processed today
A new replacement order has been created
and processed today with no additional charges
If you should need anything further please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.only documents received were after making payment, then the policies and procedures were emailed to meIt's unfortunate that you do not honor or back up your ambassadors, as they are the foundation of your businessBeing I was misinformed by a representative, and not given any printed material until after payment I find this to be a very shady and sneaky way of doing businessIf you truly stood behind your products then you would guarantee all consumers satisfaction.
Regards,*** ***

Thank you for the opportunity to respond to this complaint. After review of the information, we are unable to honor Ms***' request to be refunded as a consumer. On 2/11/14, Ms*** signed up to become an Independent Distributor (Ambassador) for our company. When
completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached). Related to this complaint - please see Section 6, Article L, Line Item for the Ambassador Return Policy
If Ms*** wishes to cancel her Distributorship, please contact Ambassador Relations at *** *** or email *** to request a cancellation form

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceled and also to return their last two ordersThe complainant’s order *** dated 9/28/has been refunded, $The complainant’s order *** dated 10/28/has been refunded, $The complainant’s order *** dated 11/28/has been refunded, $The complainant’s order 8*** dated 12/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order *** dated 12/29/has been shipped with the tracking number ***
We apologize for the delay
Order *** has also been created on the complainant’s account free of any chargesWe apologize for the delay in the delivery of this order
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI prefer Plexus Worldwide issue me a check in the amt of $ they agreed to.Regards,Di W***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant contacted our customer service department by
email on 12/7/in regards to returning a product from order *** The complainant’s order *** dated 11/29/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the product at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Plexus Worldwide is based in *** but I am from *** *** and this particular incident involved my interaction with my "Ambassador", *** *** for assuring me that she would cancel my account before my next auto shipI tried some of the products and they did nothing but make me sick to my stomachShe assured me that I could cancel at any time but lo and behold - the customer log in site does not allow it so I contacted my "Ambassador" and she assured me she took care of it (this I have in writing)How would I know any differently since as a customer, I can't even control my own account online!! Needless to say, the following month, I get an email from Plexus Worldwide stating my credit card got charged and they were shipping my products and how excited I should be when they arriveI contacted her and expressed my disapproval and concern and again, she told me she took care of itWell, ***, obviously you did notThen she contacts me and tells me that I, as the customer, have to call and cancel it myselfShouldn't you have known that weeks earlier when I contacted you to cancel it?? So I had to call Plexus directly and resolve it which I would have done weeks sooner had I known I had to but my "Ambassador" (emphasis on the middle of the word) told me it had to come from her as my representativeI demanded a refund to my credit card which took days and again, is unacceptable since they had no problem getting my money in dayI had to follow their rules and steps for returning the product which allowed me to return it without paying shipping but which also involved taking time off work to go to a post office because I work to and so does most of the rest of the world! Days later, my credit card gets refunded minus the shipping costsARE YOU FREAKING KIDDING ME??? I have contacted them repeatedly and am told the same answer over and over that because my auto shipment did not get cancelled before it shipped, I am responsible for the shipping costsMy opinion is *** *** is responsible for the shipping costs and some may say what is the big deal, it's only about bucksIt is the principle and it is the idea that they are scamming others as wellMy opinion is the company is a hoax and a pyramid schemeThey are awful and so are their products

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysUnfortunately the additional 10% discount for our preferred
customers is not working properly in our new computer systemsPlease reply directly to my email reply in the future for the most prompt service to have your additional 10% manually refunded to you until our system it properly functioning The complainant’s order *** dated 11/22/has been refunded, $The complainant’s order *** dated 12/22/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

Revdex.com: although this company claims to have provided me with this hand book they did not I was promised by one of there representatives that the day money back was the same guarantee for all stages of customers and the fact that this product did the exact opposite of what it advertise by spiking my suger ( I am diabetic );and the product advertises lowering and stabilizing blood sugar
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
monthly
auto-shipment canceledThe complainant’s order *** dated 10/16/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountThe complainant’s order ***
dated 11/16/charge of $was voided the same day 11/16/If the complainant
could please contact their banking institution card ending in to verify
that this charge was not completedWe apologize for the delayPlease let me know if you need anything further

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/22/has been assigned the USPS
tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order The complainant’s order *** dated 3/22/will be refunded $Please allow 5-business days for this refund to be processed back to the original payment method and reflect into the complainant’s bank accountWe apologize for the delaysPlease let me know if you need anything further

This message originally read on 4/19/
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Revdex.com Serving Central, Northern and Western Arizona N12th Street, Phoenix AZ Grove Ave, Prescott, AZ W16th Street, Suite 205, Yuma AZ 602-264-| 928-772-| 928-919-arizonaRevdex.com.org
4/19/To whom it may concern;
Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 4/6/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
The complainant’s order will also be refunded 15% in the amount of $per their request to also be discountedThis is in addition to the 15% discount already applied to the order at purchase
We apologize for the delays
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order *** has been shipped with the tracking number ***We apologize for any human error that may have errored providing the lengthy number over the phone and the added frustration that it caused
We apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***