Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The complainant’s...

order’s refund process has been started
today. As the complainant explained they emailed prior to the order’s process
date to cancel. The complaint’s account has now been canceled. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer system update. Unfortunately this has caused delays in our customer service. we apologize for the delay. After a review of the...

complainants preferred customer account I was able to confirm that a refund was issued on 5/20/2016 in the amount of $129.00. I have included an image of this refund as confirmation. Please allow 5-7 business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant's bank account. Additionally, the complainants preferred customer account has been closed. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  The form will be mailed today 2/18/15 along with the remaining product. 
Regards,[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

complainant’s order [redacted] dated 11/21/2015, has been refunded, in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 2/2/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. This email also requested our 60 day money back guarantee for the complainant’s January and December orders. These orders will be refunded minus their original shipping charges. However, it is not necessary to return any further orders at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/27/2016 will be refunded, $80.96. The complainant’s order [redacted] dated 2/27/2016 will be refunded, $105.93. The complainant’s order [redacted] dated 1/27/2016 will be refunded, $101.88. The complainant’s order [redacted] dated 12/27/2016 will be refunded, $101.88. Please allow 5-7 business days for these refunds to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service and shipping.
The complainant’s order 82044145 has been recreated on the complainant’s account to reship them the miss shipped products. This order number [redacted] will be delivered with the FED EX overnight tracking number [redacted].
The complainant’s order 82044145 dated 3/5/2016 will also be refunded, $30.26.
Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted], dated 12/16/2015 has been refunded in the amount of $128.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, if delays are continued, this will be reported.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide works diligently to pack and ship all orders as quickly as possible. Almost immediately after an order is placed on www.plexusworldwide.com it is processed by our shipping department and a label is...

created. Once an order has been processed and a label is created we are unfortunately unable to stop that individual order from shipping. Reviewing the complainant’s order #[redacted] we were able to determine that it was processed and shipped on the same day the order was placed. Although we were unable to stop the complainants order as a sign of good faith a refund was issued immediately. A refund for $84.95 was issued on 9/30/2016. Further review confirmed that the compliant received the refunded product on 10/3/2016. Tracking # [redacted] Should the compliant wish to receive a refund for the remaining $5.43 we would ask that the product is returned in unopened, resalable condition. To save the compliant the cost of returning the product they can return the unopened package to their local USPS location as a refused package. Once the complainant has refused the package and Plexus has confirmed its refusal, we would be happy to issue the remaining refund. Additionally, the complainant has suggested that “Credit/Debit cards are not charged until an order has shipped.” This is unfortunately inaccurate as we do not send out any products until payment is received. If the complainant can confirm were this information was located we would be happy to reevaluate this request. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005202, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $118.35.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $124.95.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $67.96.
 Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

I was recently invited to try Plexus Triplex products by a friend. I had health issues & couldn't use the products. It was getting good reviews by some of my friends, but my experience with the customer service response has be a nightmare! I can't get them to refund my money or even stop sending the products.
I sent them a request to take me off their auto-refill service but they sent he products anyway. I tried emailing & calling but couldn't get through (their phone system was down). I got an email about 7 days later thanking me for my order. I tried getting up them several times but still no response. My sponsor couldn't get through either for several days. She finally did get through and they told her that I wouldn't be required to send the products back but I needed to email them again. No response!!!
Apparently they are going to keep sending the products & keep billing me. I am calling my credit card company & requesting that no more bills be paid!

To Whom It May Concern,Thank you for the opportunity torespond to this complaint. I have reviewed the account for the complainant. Ihave found this issue to have already been resolved. A refund in the amount of $34.95was processed on 1/5/2015, it can take 3-5 business days for your...

financialinstitution to reflect the deposit. It can us take 7-10 business days toprocess a refund. We do attempt to process them closer to the seventh day and Isincerely apologize it took eleven days from the receipt of the cancellationform for us to process this refund. I have attached a copy of the invoicereflecting my previous statement in regard to the refund processing date.If you should need anythingfurther please do not hesitate to let us know.Thank youus why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I HAVE RECEIVED REFUND, THANK YOU
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

The complainant’s order [redacted] was processed on 11/8/2015
and shipped on 11/9/2015 with the tracking number [redacted].
There seems to have been some confusion with USPS and the shipping address. The package reads being
“Undeliverable as Addressed” on 11/12/2015 and “Addressee
Unknown” on 11/13/2015. The package reads being returned to Scottsdale today, 11/20/2015.  The complainant has been refunded today the
order total $147.99. Please allow 3-5 business days for these funds to reflect
back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/1/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.09.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/20/2015 has been refunded, $34.95. The complainant’s order [redacted] dated 11/20/2015 has been refunded, $34.95. The complainant’s order [redacted] dated 12/20/2015 has been refunded, $39.00. The complainant’s order [redacted] dated 1/20/2016 has been refunded, $39.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I cannot tell you what time I called on June 21, as I called from my office phone, and I have no way of retrieving the call log. If they claim there was no wait time on June 21, then I must've gotten a bad number or something. I don't know. However, I have attached a copy of the email as a screenshot from my computer. You can see all the windows I currently have open, as well as the date and time of today in the lower corner -- I don't want you to think I'm trying to photoshop anything. I do not have a ticket number because nobody ever responded to me. If the email address [redacted]) is incorrect, then that would explain why no one responded, but it is what I got directly from the website. I appreciate this manner getting resolved rather quickly. I would like to ask that this complaint not be closed until I have confirmed that the money has been refunded to my account. I understand that this can take up to 7 business days, so an acceptable closing date would be Tuesday, June 19, 2016.
Regards,
[redacted]