Unlike the ETH/ETC hard fork, the STR giveaway is a marketing program created by a 3rd partyThe amount awarded to participants is arbitrary (BTC = X STR) and was chosen by the Stellar teamThe balance snapshot is not related to Bitcoin in any way other than BTC happens to be the basis which the
Stellar team chose for calculationAnyone anywhere could create a marketing program based on a BTC snapshot at any time - it does not mean that 3rd parties like exchanges are obligated to participateAt no point did Poloniex state that it was involved in this marketing program put on by the Stellar
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Poloniex has recovered my missing STEEM and SONM tokens.Thank you very much for your assistance in resolving the issue. Regards,
*** ***
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're
cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was reversed and funds credited back to the user's accountAt this time consider the matter resolved
This transaction failed to broadcast the first time it was processesWe have since rebroadcast the transaction and it has processed successfullyAt this time we consider the matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We're sorry to hear this user's login credentials were compromisedAfter our compliance team positively identified the identity of the requester, the account was unlocked
We apologize for the delay in withdrawalThere was a technical issue with the Siacoin (SC) wallet, which the coin developers publicly acknowledged, that caused some transaction failuresWe worked with the development team on a solution and once implemented we processed pending withdrawalsThis
user's withdrawal was processed on 6/11/and we now consider this matter closed
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're
cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal had been processed and at this time consider the matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***
Customer failed to include the memo that is required for Stellar (STR) deposits to be received by our systemExcerpt from the deposit page: "You MUST send your deposit using the unique Memo.id aboveFailure to do so may result in the loss of your deposit." We apologize for the delay in recovery of
this deposit, but please understand that recovery of deposits without the required memo can be a lengthy process and is not guaranteed.On 7/13/this deposit was recovered and credited to the user's accountAt this time we consider the matter resolved
Any time a request is made a change to sensitive account data we require positive confirmation that the request is coming from the true account holderIn this case we had reason to believe this request may have been an attempt to breach this account via social engineering and as part of our
consumer protection procedures we asked the requester to verify their identityDelays were caused when the requester refused to comply - often a sign of social engineering.For their own protection, we are asking the requester cooperate with our compliance team and follow instructions to verify their identity
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Unlike the ETH/ETC hard fork, the STR giveaway is a marketing program created by a 3rd partyThe amount awarded to participants is arbitrary (BTC = X STR) and was chosen by the Stellar teamThe balance snapshot is not related to Bitcoin in any way other than BTC happens to be the basis which the
Stellar team chose for calculationAnyone anywhere could create a marketing program based on a BTC snapshot at any time - it does not mean that 3rd parties like exchanges are obligated to participateAt no point did Poloniex state that it was involved in this marketing program put on by the Stellar
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Poloniex has recovered my missing STEEM and SONM tokens.Thank you very much for your assistance in resolving the issue. Regards,
*** ***
Unfortunately this user had their credentials compromised via phishingThe user's identity has since been verified and access to the account restored
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're
cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was reversed and funds credited back to the user's accountAt this time consider the matter resolved
This transaction failed to broadcast the first time it was processesWe have since rebroadcast the transaction and it has processed successfullyAt this time we consider the matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We can confirm that this transaction is complete and at this time consider the matter resolvedWe apologize for any delay
We're sorry to hear this user's login credentials were compromisedAfter our compliance team positively identified the identity of the requester, the account was unlocked
We apologize for the delayWe can confirm that these deposits have been credited
This user's identity has been verified and access has since been restored
User sent funds to an incorrect address - engineering was able to recover the deposit and credit the account
We apologize for the delay in responseThis user's account has since been unlocked and at this time we consider the matter resolved
We apologize for the delay in withdrawalThere was a technical issue with the Siacoin (SC) wallet, which the coin developers publicly acknowledged, that caused some transaction failuresWe worked with the development team on a solution and once implemented we processed pending withdrawalsThis
user's withdrawal was processed on 6/11/and we now consider this matter closed
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're
cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal had been processed and at this time consider the matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***
Customer failed to include the memo that is required for Stellar (STR) deposits to be received by our systemExcerpt from the deposit page: "You MUST send your deposit using the unique Memo.id aboveFailure to do so may result in the loss of your deposit." We apologize for the delay in recovery of
this deposit, but please understand that recovery of deposits without the required memo can be a lengthy process and is not guaranteed.On 7/13/this deposit was recovered and credited to the user's accountAt this time we consider the matter resolved
This transaction completed successfully on Sep-16-04:04:PM +UTC and the user closed their support ticket,
Any time a request is made a change to sensitive account data we require positive confirmation that the request is coming from the true account holderIn this case we had reason to believe this request may have been an attempt to breach this account via social engineering and as part of our
consumer protection procedures we asked the requester to verify their identityDelays were caused when the requester refused to comply - often a sign of social engineering.For their own protection, we are asking the requester cooperate with our compliance team and follow instructions to verify their identity
This withdrawal was broadcast on Sep-30-06:45:AM +UTC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***