To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal canceled and credited back to the user's balance. At this time consider the matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that these withdrawals have been processed and at this time consider the matter resolved.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-28 at 17:44 UTC and at this time consider the matter resolved.
To meet various regulations that require us prevent money laundering and other illicit activity, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're cleared much sooner. Unfortunately this was not...
the case here.This withdrawal was reversed on 2017-07-08 19:36:30 and at this time we consider the matter closed.
Unfortunately issues with the BCN wallet and network have forced us to suspend deposits and withdrawals until a solution is found, which may require an update from the BCN team.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal has been processed and at this time consider the matter resolved.
Support was in communication with the user attempting to verify their identity after they lost control of their account credentials. Account access has since been restored.
This was a misunderstanding on the user's part, there was no system error. Below is the response from the user in support ticket #379777Howard Houston (Fri, 1 Sep at 7:51 PM)Dear Poloneix Support Team,After further investigations after your reply, we have came to see that the eth was sold for USDT...
on our end of the spectrum. We sincerely apologize.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal has been canceled and returned to the user's account balance per their request. At this time consider the matter resolved.
The deposit of 0.2 ETH was below minimum of 0.5 for deposits to credit. Please note the deposit messages for each specific currency. In the case of Ethereum it says:"The minimum amount for deposit is 0.5 ETH. Smaller deposits will be credited once they total this amount."
This transaction did not credit because it was not sent to the user's Poloniex deposit address which is 8c768b61c25391f3. It was sent to the address 0c7d6479f358a652.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal canceled and credited back to the user's balance. At this time consider the matter resolved.
We apologize for the delay. This user's identity was verified and access to their account restored. At this time we consider the matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that these withdrawals have been processed and at this time consider the matter resolved.
Sorry for the delay. This withdrawal was resent in this transaction:https://explore.sia.tech/hash.html?hash=53e572a2017436b5a509f222cebf...⇄
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-28 at 17:44 UTC and at this time consider the matter resolved.
To meet various regulations that require us prevent money laundering and other illicit activity, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're cleared much sooner. Unfortunately this was not...
the case here.This withdrawal was reversed on 2017-07-08 19:36:30 and at this time we consider the matter closed.
At the time of deposit the wallet for Steem was under maintenance. Once the wallet was re-enabled the funds were credited.
These failed withdrawals have since been canceled and credited back to the user's account.
We apologize for the delay. This deposit has been credited and at this time we consider the matter closed.
We apologize for the delay. This withdrawal was successfully processed and at this time we consider the matter resolved.
Unfortunately issues with the BCN wallet and network have forced us to suspend deposits and withdrawals until a solution is found, which may require an update from the BCN team.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal has been processed and at this time consider the matter resolved.
Support was in communication with the user attempting to verify their identity after they lost control of their account credentials. Account access has since been restored.
This was a misunderstanding on the user's part, there was no system error. Below is the response from the user in support ticket #379777Howard Houston (Fri, 1 Sep at 7:51 PM)Dear Poloneix Support Team,After further investigations after your reply, we have came to see that the eth was sold for USDT...
on our end of the spectrum. We sincerely apologize.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal has been canceled and returned to the user's account balance per their request. At this time consider the matter resolved.
The deposit of 0.2 ETH was below minimum of 0.5 for deposits to credit. Please note the deposit messages for each specific currency. In the case of Ethereum it says:"The minimum amount for deposit is 0.5 ETH. Smaller deposits will be credited once they total this amount."
This error was cleared by our system and the user has since closed their support ticket. At this time we consider the matter resolved.
This transaction did not credit because it was not sent to the user's Poloniex deposit address which is 8c768b61c25391f3. It was sent to the address 0c7d6479f358a652.