To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal has been canceled and returned to the user's account balance per their request. At this time consider the matter resolved.
Revdex.com:The company has resolved the problem and I thank you Revdex.com for helping me!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We apologize for the delay. This transaction failed to sweep to the users account the first time it was processed. We have since processed the transaction and this time we consider the matter resolved.
At the time this transaction was initiated the Ethereum network was under heavy stress and some withdrawals were not being broadcast correctly. Once the network stabilized withdrawals were batch processed. This transaction batching procedure can cause transaction ID's to change. It appears that...
this change in transaction ID caused the user to think the transaction had never processed when it had been processed the day before the support ticket was been opened.
The user's support ticket inquiring about the issue was responded to within 7 hours and, after some investigation, the user was informed that the transaction had long since been processed.
It's understandable that the change in transaction ID could have caused confusion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
It's unfortunate that this customer believes that Poloniex conspired against him. Margin trading blockchain tokens comes with a high level of risk, Market participants must be ever-mindful of price volatility, illiquidity risk, and service interruptions. In this case the user was leveraged and the...
We apologize for the delay. Issues with the SC wallet/network prevented some withdrawals from processing. This issue has been resolved and the user's withdrawal was successfully processed. At this time we consider the matter resolved.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-13 at 21:28 UTC and at this time consider the matter resolved.
Revdex.com:
Poloniex answered very soon after I submitted the complaint - it would have been much better though if their own support system was working. The resolution is satisfactory to me.
Regards,
[redacted]
We apologize for the delay. This failed transaction was canceled and credited back to the user's account. At this time we consider the matter resolved.
These funds were not stolen but stuck in a processing state due to a wallet error. The transaction was processed and credited to the user's account. We apologize for the delay. At this time we consider the matter resolved.
We apologize for the delay in response from support. Once the issue was identified the transaction was canceled and funds credited back to the user's account. At this time we consider the matter resolved.
We investigated this deposit and found that the funds were not sent to the user's deposit address. We have reached out to the customer for additional information and have yet to receive a response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
We announced on Dec 18, 2016 that support for RDD would end on January 4, 2017. Withdrawals were available for an additional 9 months. If the wallet is enabled again the withdrawal will process.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal has been canceled and returned to the user's account balance per their request. At this time consider the matter resolved.
Revdex.com:The company has resolved the problem and I thank you Revdex.com for helping me!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We apologize for the transaction error. The funds were successfully recovered to the users account and at this time we consider the matter resolved.
Sorry for the delay, this transaction was rebroadcast in this transaction.https://explore.sia.tech/hash.html?hash=53e572a2017436b5a509f222cebf...⇄
We apologize for the delay. This transaction failed to sweep to the users account the first time it was processed. We have since processed the transaction and this time we consider the matter resolved.
At the time this transaction was initiated the Ethereum network was under heavy stress and some withdrawals were not being broadcast correctly. Once the network stabilized withdrawals were batch processed. This transaction batching procedure can cause transaction ID's to change. It appears that...
this change in transaction ID caused the user to think the transaction had never processed when it had been processed the day before the support ticket was been opened.
The user's support ticket inquiring about the issue was responded to within 7 hours and, after some investigation, the user was informed that the transaction had long since been processed.
It's understandable that the change in transaction ID could have caused confusion.
We apologize for the delay. After verifying this user's identity this account has been unfrozen.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
It's unfortunate that this customer believes that Poloniex conspired against him. Margin trading blockchain tokens comes with a high level of risk, Market participants must be ever-mindful of price volatility, illiquidity risk, and service interruptions. In this case the user was leveraged and the...
market moved against him.
We apologize for the delay. Issues with the SC wallet/network prevented some withdrawals from processing. This issue has been resolved and the user's withdrawal was successfully processed. At this time we consider the matter resolved.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-13 at 21:28 UTC and at this time consider the matter resolved.
Revdex.com:
Poloniex answered very soon after I submitted the complaint - it would have been much better though if their own support system was working. The resolution is satisfactory to me.
Regards,
[redacted]
This issue has been resolved. The Bitcoin network has been under heavy stress over the past several days and some transactions have been delayed.
We apologize for the delay. This failed transaction was canceled and credited back to the user's account. At this time we consider the matter resolved.
These funds were not stolen but stuck in a processing state due to a wallet error. The transaction was processed and credited to the user's account. We apologize for the delay. At this time we consider the matter resolved.
We apologize for the delay in response from support. Once the issue was identified the transaction was canceled and funds credited back to the user's account. At this time we consider the matter resolved.
We investigated this deposit and found that the funds were not sent to the user's deposit address. We have reached out to the customer for additional information and have yet to receive a response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
After some communication with support, the user was able to withdraw and the account has been closed.We apologize for the delay.
We announced on Dec 18, 2016 that support for RDD would end on January 4, 2017. Withdrawals were available for an additional 9 months. If the wallet is enabled again the withdrawal will process.