Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still...
lost 20% of my asset because of the exchange rate mush lower at the moment. I can't recommend Poloniex.
Regards,
[redacted]
We apologize for the delay in processing this account closure request. After some back and forth between the customer and support to clear up an issue with the withdrawal address, the account withdrawal was processed on 6/6/2017. At this time we consider the matter closed.
The support at Poloniex went on to give me access 3 weeks after I opened a ticket. Upon getting access my funds were gone. Apparently the money was stolen.I opened...
a ticket 7/16 at 8:50 AM. as noted here -->https://poloniex.freshdesk.com/helpdesk/tickets/321290Dear [redacted],We would like to acknowledge that we have received your request and a support ticket has been created with Ticket ID - 321290, a support agent will soon be in touch.In the mean time please make sure you chose the correct 'Type' for your issue at the ticket page and that you completed all the available fields in order to have a quick resolution. You can edit the fields by login into the Support Center with your Support Center credentials and browsing to https://poloniex.freshdesk.com/helpdesk/tickets/321290.Please note that your Support Center account login credentials are different from your Poloniex account login credentials.To view the status of the ticket or add comments, please visit https://poloniex.freshdesk.com/helpdesk/tickets/321290Thank you for your patience.Sincerely,Poloniex Support Team I did not hear from support for 4 day and I was sent an automated email stating the case was being escalated. I then received this email August 4th:Poloniex<[email protected]>Aug 3 (13 days ago)tomeDear [redacted],First of all, we are very sorry for the delay in the escalation process.We have locked your Poloniex account and have reasons to believe your email account is compromised, please change its password and enable 2FA security on your email provider immediately, the attacker may be able to see this and try to lock you out - please act fast.In addition to this, please make sure that there are no remote assistance software enabled on your computer like Team Viewer or VNC.Once your email account is secured reply to this message and we will proceed.Sincerely,Poloniex Support Team then I was told:Dear [redacted],The attacker had already withdrawn your funds 21 minutes before this ticket was created. We can not assume any responsibility for a loss of funds due to your credentials being stolen through phishing/social engineering, which is most likely what happened here. We have never had any breach of security on our servers -- the attacker also had your email credentials as he used this to confirm the 2FA and the subsequent withdrawal. I am very sorry. This is why we always recommend 2FA security on all of your accounts and using a secure, unique password for each for maximum safety.All of the details regarding the login history and the withdrawals on your account are available for you to see when logged in at the following links:https://poloniex.com/depositHistory // https://poloniex.com/loginHistoryUnfortunately we do no control the address the funds were sent to and can not reimburse your funds on this occasion.Sincerely,Poloniex Support TeamTicket: https://poloniex.freshdesk.com/helpdesk/tickets/321290The issue is this is a lie. The logs say the money was stolen 4 hours after I opened the ticket. Their lack of response allowed my money to be stolen as proven with the logs.STEEM/BTCSellExchange0.00043758291.138139330.00031849 BTC (0.25%)0.12707773 BTC2017-07-16 13:27:56STEEM/BTCSellExchange0.0004379046.998281810.00005145 BTC (0.25%)0.02052909 BTC2017-07-16 13:27:56DGB/BTCSellExchange0.000004554788.358811130.00005447 BTC (0.25%)0.02173256 BTC2017-07-16 13:27:51XEM/BTCSellExchange0.00005094103.368897410.00000790 BTC (0.15%)0.00525771 BTC2017-07-16 13:25:35XEM/BTCSellExchange0.000050941000.000000000.00007641 BTC (0.15%)0.05086359 BTC2017-07-16 13:25:25MAID/BTCSellExchange0.0001237120.000000000.00000619 BTC (0.25%)0.00246801 BTC2017-07-16 13:24:11MAID/BTCSellExchange0.00012371119.933320640.00003709 BTC (0.25%)0.01479986 BTC2017-07-16 13:24:11MAID/BTCSellExchange0.0001237165.343626260.00002021 BTC (0.25%)0.00806345 BTC2017-07-16 13:24:11DGB/BTCSellExchange0.000004591019.527150000.00000702 BTC (0.15%)0.00467260 BTC2017-07-16 13:24:07SC/BTCSellExchange0.0000030141161.660339670.00030974 BTC (0.25%)0.12358685 BTC2017-07-16 13:24:03DGB/BTCSellExchange0.000004592154.662981310.00001483 BTC (0.15%)0.00987507 BTC2017-07-16 13:23:43GNT/BTCSellExchange0.00009486465.124922610.00006618 BTC (0.15%)0.04405557 BTC2017-07-16 13:23:32GNT/BTCSellExchange0.00009486748.047831750.00017740 BTC (0.25%)0.07078241 BTC2017-07-16 13:23:19BCN/BTCSellExchange0.0000005912257.763000010.00001808 BTC (0.25%)0.00721400 BTC2017-07-16 13:23:06 I would like to be reimbursed for the negligence on the poloniex support side. I want every cryptocurrency in the amount that was lost on 7/16/2017 restored to my account. This happened on Poloniex supports watch. That is the only acceptable solution. I want nothing else but exactly what I had in my account. I had no access due to support taking their sweet time for 3 weeks with no sense of urgency. Telling me after the fact to lock my account when the money was long gone and then telling me lies in regard to the sequence of events. Please restore my funds.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
This LISK deposited was credited to the customer's account on 2017-06-18 10:58:33The deposited LISK were then sold three hours later, on 2017-06-18 13:30:51This seems to have been a misunderstanding on the customer's part. At this time we consider the matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
o meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're cleared...
much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal was processed and at this time consider the matter resolved.
After positively identifying the account holder had control to their email, access to this user's account has been restored. We apologize for any delay.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that per the user's request this withdrawal was canceled and credited back to their account. At this time consider the matter resolved.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.Per the user's request we canceled this withdrawal request and credited the funds back to the user's balance. At this time we consider the matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still...
lost 20% of my asset because of the exchange rate mush lower at the moment. I can't recommend Poloniex.
Regards,
[redacted]
We apologize for the delay in processing this account closure request. After some back and forth between the customer and support to clear up an issue with the withdrawal address, the account withdrawal was processed on 6/6/2017. At this time we consider the matter closed.
This deposit was credited to the user's account on 2017-09-05 00:25:29 UTC and at this time we consider the matter resolved.
The support at Poloniex went on to give me access 3 weeks after I opened a ticket. Upon getting access my funds were gone. Apparently the money was stolen.I opened...
a ticket 7/16 at 8:50 AM. as noted here -->https://poloniex.freshdesk.com/helpdesk/tickets/321290Dear [redacted],We would like to acknowledge that we have received your request and a support ticket has been created with Ticket ID - 321290, a support agent will soon be in touch.In the mean time please make sure you chose the correct 'Type' for your issue at the ticket page and that you completed all the available fields in order to have a quick resolution. You can edit the fields by login into the Support Center with your Support Center credentials and browsing to https://poloniex.freshdesk.com/helpdesk/tickets/321290.Please note that your Support Center account login credentials are different from your Poloniex account login credentials.To view the status of the ticket or add comments, please visit https://poloniex.freshdesk.com/helpdesk/tickets/321290Thank you for your patience.Sincerely,Poloniex Support Team I did not hear from support for 4 day and I was sent an automated email stating the case was being escalated. I then received this email August 4th:Poloniex<[email protected]>Aug 3 (13 days ago)tomeDear [redacted],First of all, we are very sorry for the delay in the escalation process.We have locked your Poloniex account and have reasons to believe your email account is compromised, please change its password and enable 2FA security on your email provider immediately, the attacker may be able to see this and try to lock you out - please act fast.In addition to this, please make sure that there are no remote assistance software enabled on your computer like Team Viewer or VNC.Once your email account is secured reply to this message and we will proceed.Sincerely,Poloniex Support Team then I was told:Dear [redacted],The attacker had already withdrawn your funds 21 minutes before this ticket was created. We can not assume any responsibility for a loss of funds due to your credentials being stolen through phishing/social engineering, which is most likely what happened here. We have never had any breach of security on our servers -- the attacker also had your email credentials as he used this to confirm the 2FA and the subsequent withdrawal. I am very sorry. This is why we always recommend 2FA security on all of your accounts and using a secure, unique password for each for maximum safety.All of the details regarding the login history and the withdrawals on your account are available for you to see when logged in at the following links:https://poloniex.com/depositHistory // https://poloniex.com/loginHistoryUnfortunately we do no control the address the funds were sent to and can not reimburse your funds on this occasion.Sincerely,Poloniex Support TeamTicket: https://poloniex.freshdesk.com/helpdesk/tickets/321290The issue is this is a lie. The logs say the money was stolen 4 hours after I opened the ticket. Their lack of response allowed my money to be stolen as proven with the logs.STEEM/BTCSellExchange0.00043758291.138139330.00031849 BTC (0.25%)0.12707773 BTC2017-07-16 13:27:56STEEM/BTCSellExchange0.0004379046.998281810.00005145 BTC (0.25%)0.02052909 BTC2017-07-16 13:27:56DGB/BTCSellExchange0.000004554788.358811130.00005447 BTC (0.25%)0.02173256 BTC2017-07-16 13:27:51XEM/BTCSellExchange0.00005094103.368897410.00000790 BTC (0.15%)0.00525771 BTC2017-07-16 13:25:35XEM/BTCSellExchange0.000050941000.000000000.00007641 BTC (0.15%)0.05086359 BTC2017-07-16 13:25:25MAID/BTCSellExchange0.0001237120.000000000.00000619 BTC (0.25%)0.00246801 BTC2017-07-16 13:24:11MAID/BTCSellExchange0.00012371119.933320640.00003709 BTC (0.25%)0.01479986 BTC2017-07-16 13:24:11MAID/BTCSellExchange0.0001237165.343626260.00002021 BTC (0.25%)0.00806345 BTC2017-07-16 13:24:11DGB/BTCSellExchange0.000004591019.527150000.00000702 BTC (0.15%)0.00467260 BTC2017-07-16 13:24:07SC/BTCSellExchange0.0000030141161.660339670.00030974 BTC (0.25%)0.12358685 BTC2017-07-16 13:24:03DGB/BTCSellExchange0.000004592154.662981310.00001483 BTC (0.15%)0.00987507 BTC2017-07-16 13:23:43GNT/BTCSellExchange0.00009486465.124922610.00006618 BTC (0.15%)0.04405557 BTC2017-07-16 13:23:32GNT/BTCSellExchange0.00009486748.047831750.00017740 BTC (0.25%)0.07078241 BTC2017-07-16 13:23:19BCN/BTCSellExchange0.0000005912257.763000010.00001808 BTC (0.25%)0.00721400 BTC2017-07-16 13:23:06 I would like to be reimbursed for the negligence on the poloniex support side. I want every cryptocurrency in the amount that was lost on 7/16/2017 restored to my account. This happened on Poloniex supports watch. That is the only acceptable solution. I want nothing else but exactly what I had in my account. I had no access due to support taking their sweet time for 3 weeks with no sense of urgency. Telling me after the fact to lock my account when the money was long gone and then telling me lies in regard to the sequence of events. Please restore my funds.
This user's account has since been verified
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
This LISK deposited was credited to the customer's account on 2017-06-18 10:58:33The deposited LISK were then sold three hours later, on 2017-06-18 13:30:51This seems to have been a misunderstanding on the customer's part. At this time we consider the matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
o meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're cleared...
much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal was processed and at this time consider the matter resolved.
This deposit was credited on 2017-10-02 19:27:52
Sorry for the issue. This was due to a bug in our state verification system that has since been resolved.
Sorry for the delay. This transaction has been canceled and credited back to the user's account.
This deposit has since been corrected and credited to the user's account. At this time we consider the matter closed.
We apologize for the delay in first response to your support ticket. This issue was resolved on 6/9/2017 and we now consider the matter closed.
We were ordered to freeze this account pursuant to a US law enforcement investigation. We have not been provided any further information.
After positively identifying the account holder had control to their email, access to this user's account has been restored. We apologize for any delay.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that per the user's request this withdrawal was canceled and credited back to their account. At this time consider the matter resolved.
Customer had two open support issues that have since been resolved.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.Per the user's request we canceled this withdrawal request and credited the funds back to the user's balance. At this time we consider the matter resolved.