Poloniex, Inc. Reviews (199)
This deposit was credited to the user's account and at this time we consider the matter resolved.
We apologize for the delay. This loan has been freed-up and the support ticket was closed by the user.
Unfortunately this customer's login credentials were compromised. Support is working with the customer on regaining access to their account.
Eight months ago, on Nov 21, 2016, we detected suspicious activity on this user's account. To protect the user's assets, we froze the account and sent an account verification request to the user, to which they never responded. When the user returned to find the account frozen they filed a support...
ticket. After a delay, which we apologize for, the compliance team was able to validate the user's identity and re-enable the account on July 15, 2017.We apologize for the delay in re-enabling the account. At this time we believe this issue is has been resolved.
We apologize for the delay. In rare instances withdrawals may not broadcast correctly and have to be manually re-queued.This transaction was broadcast on 2017-07-13 20:44 UTC and at this time we consider the matter closed.
We apologize for the delay. Access to this user's account has been restored and at this time we consider the matter resolved.
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Poloniex is making false claims about the deposit. First they confirmed that the address _does_ belong to them but that it belongs to a different user account (which was not true at the time I made the deposit, and I have made no action to change the deposit address), and then later they said the address does not belong to them and that it's a scam address associated with a virus. However checking the address online (Bithomp.com) it does say the address does indeed belong to Poloniex. What is a fact from my side is that I used deposit details provided to me via their website (address, destination tag). First I made a smaller deposit to make sure everything is working properly. After a few minutes that deposit appeared in my account under deposit history as pending. After that I proceeded to make the second deposit with a larger amount (same address, owned by Poloniex, and new destination tag as was provided to me via their website). Checking later, both of the deposits have now completely disappeared from the deposit history on the Poloniex website, but my funds were transferred to the address they provided me. They try to claim either that the funds were sent to a different user account - which may be true but not by my mistake, as I have simply used the deposit details they have provided me - or that the address I made the deposit to is a scam address - which doesn't seem likely as Bithomp is showing that the address was registered by Poloniex. I have to reiterate again - I first made a deposit with a smaller amount and DID see it as pending under my account on Poloniex, I did this to make sure everything will transfer correctly. However this deposit and the subsequent larger deposit have since disappeared from my Poloniex deposit history and they did not credit me the funds deposited. The issue is not resolved. We are talking about a considerable amount (around $1000) which I have now not had access to for over 1 month.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This failed transaction has been canceled and the funds returned to the user's account balance.
We apologize for the misunderstanding. To meet various regulations that require us prevent money laundering and other illicit activity we must verify a user's identity to increase their withdrawal limits. After some communication with support this user's funds were returned and account...
closed. At this time we consider them matter closed.
This user entered false user profile information, which we are required by various regulatory bodies to have to have on file. We requested a correction and once completed the withdrawal was processed.
After an investigation is was concluded that these funds were not sent to the user's Poloniex deposit address. We have no control over funds that are sent to wallets outside of the platform.
This withdrawal has since been canceled and credited back to the user's account balance.
User states: "The first claim that it makes is that the STR giveaway is a "marketing program", this is incorrect."As the user states, and the Stellar marketing materials confirm, this is a "giveaway" - a marketing program to promote adoption by a 3rd party, not a dividend.
To meet various regulations that require us prevent money laundering and other illicit activity, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're cleared much sooner. Unfortunately this was not...
the case here.We can confirm that this withdrawal was processed on 2017-07-09 at 09:32 UTC and at this time consider the matter resolved.
We're very sorry for the delay in responding to this support issue. This ticket was resolved and funds were credited back to the user's account.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Customer support responded to this support ticket and after an identity verification process, the user regained access to their account.
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officer. When a withdrawal is held for review it can take up to 24 hours, typically they're...
cleared much sooner. Unfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-06-29 at 20:43 UTC and at this time consider the matter resolved.