I bought a ring from This companyI was exited to get the ring and propose to my girl with itI got the ring a little late than expected, but it was okayI gave the ring to her, she was surprised to get a ring from me, she was never expecting thisShe was wearing the ring for three hours and one of the stones fell off, so I called the company to get it replace and also to get it resize because it was a little smaller than I thought
They got the ring oct-and after they got it I got an e-mail saying they will sent the ring back to me in 5-business days Today is nov-and I just got the ring backLittle longer than they saidAnd they replace the missing stone but never resize the ring,and you probably know what I am felling right now, and the worst part is that I need to pay to send the ring back to them to resize it and wait another month to get it back again
Honestly is being such a hassle to buy a ring with this company even a friend how is an active duty soldier to
Purchased 1/ct diamond ring 14k white gold
About two years later I take to *** to have a lost diamond replaced and found out diamonds fake their moissanite and metal not gold but silver
I received a ring months agoSince then nine of the stones turn in their setting, including the main stoneOne stone fell out all togetherI purchased an appraisal and they forgot to mail itI contacted the company and they sent me what appears to be a photo copy of an appraisalI'm currently paying almost what I paid for the ring to have a real jewelry company fix the shotty workI contacted pompeiiand they wanted me to pay to send if back to them so they could fix the ring at a costClearly they don't stand by their work, but who can blame them, it's poor quality
I bought a diamond necklace for valentines day in mid JanuaryAs valentines day approached I still hadn't received the diamond so I started emailing themHowever, my emails weren't returnedAfter valentines day, I received a package with a diamond necklace with clarity much worse than what I had purchasedI emailed customer service who said that they would do an exchange a new necklace with the specifications I ordered and throw in a free appraisal I returned the necklace, only to have a email with improper grammar sent to me saying my purchase would not be honored and a refund givenNo details were given to why this was happeningI then phoned them, spoke with a customer representative who said a manager would phone me in the next few hoursMy phone call was not returnedI waited almost a month and no one contacted meI phoned again to complain a month later, and spoke to a managerThe manager was unsympathetic and did not recognize any fault or wrongdoing by the company
Business advertises day warranty but doesn't respond to request My ring set has lost two stones My invoice date is 03/26/ My first contact regarding the problem was April 29, I also contacted them on May via email Since I was getting no reply, I submitted a contact form via the web site on May Still no reply I have sent two emails this month with no reply
Ordered a diamond carat eternity band; ring stones were much smaller than pictured I ordered a larger ring carat - the order was lost and after many emails and phone calls, I received the item Much to my disappointment, this ring had smaller stones and cost more I received am email from the company after a negative review, offering to "make it right" I have received no further communication since December 28,which was from ***
I ordered a ring for Pompeiiand I have requested to send the ring back for a refund because it is too big but the company is not responding I would like my refund and the day limit is almost up
Overall my experience was good! I did have to send my ring back to have stone replaced! But very satisfied with ring over allIt did take longer then they estimated to get it repaired
They advertised the ring I purchased as being diamonds and original price was , they lied none of the carats are real and we are out bucksI will never shop st this sight again
I researched and ordered a ring online at Pompeii3.com When I was ordering the production time stated it would be produced by 08/20/2018, then I paid for expedited shipping
I have contacted their customer service directly via phone, emailed three times and left messages on my online account asking for confirmation on production and shipping Zero response and I have plans to ask my sweetheart in a few days The online message center says they will reply within hours, again no reply over a day period Tracking information and production information is now no where to be found on my invoice The promises made during purchase have been false
I want to share an awful experience with this company Bought a Santa Clause pair of earrings for a child the Friday before Tuesday Christmas1) Was assured both in email and by two (2) customer service representatives that order would be received 12/ This was my specific reason for purchase and why I confirmed in advance times the delivery date2) Package tracking came an hour or so later 12/delivery
3) Customer service email tersely blamed it on a *** delay This statement was both and inaccurate *** was not the source of the delay I expect this is Pompeii's canned answer to every late shipment4) Tried calling customer service during business hours - they did not answer
5) Tried reaching out to owner Debra *** Her phone does not not have voice mail6) Their efforts at any resolution were an incredible disappointment
7) Take their website mission statement with a grain of salt and learn from my poor experience
I have ordered four pieces of jewelry, diamond rings and one diamond pendant, every one of the items is beautiful and well madeThe prices are absolutely, unequivocally unbeatable and I am a bargain hunter, always comparing prices/qualityI just love everything I’ve gotten and would order again and againEverything came with appraisals and in nice boxesLove love love
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am out of the return window. and there is no offer to exchange $800.00 worth of rings which were not as pictured.
Sincerely,
[redacted]
Hi [redacted] First congratulations on the engagement 3 months ago, I know how special this is. I'm sorry to hear about the disappointment with the ring purchased from us. Regrettably the return period has expired, I realize that is not the info would like to hear, however given your...
concerns I would be willing to upgrade your order for free and add our 5 year warranty. Our extended warranty care plan would cover the issues you mentioned. Would you like me to provide a prepaid return label to send the ring back for service? [redacted]Pompeii3
Hi,I'm sorry to hear the issue and know how important this is. We would be happy to offer a one time credit towards a different item. Please send back to the following address with a letter requesting the new item. P3[redacted]
[redacted]
Hello, It looks like you request a return for order number [redacted] on 1/7/17 which was approved via RA# [redacted] on 1/9/17; the approval information was emailed to [redacted] You also request a refund for order number: [redacted] which was request 1/9/17 and...
approved via RA# [redacted] on 1/9/17 and emailed to c[redacted]. Please mail the products back to us with a copy of the original invoice and RA#'s provided to [redacted] Libertyville IL 60048. Thank you.[redacted] P3 [redacted]
Hi [redacted] Our records indicate a [redacted] contacted you yesterday 1/10/18 in regards to this claim and is shipping you a replacement pendent next week as we did not have one in stock an needed to make one. You stated over the phone a replacement would be fine. If you have any questions...
in regards to the replacement, please email me directly at [redacted]@pompeii3.com or our phone number is [redacted]. Thank you. [redacted] P3
Initial Business Response /* (1000, 5, 2015/08/17) */
The customer purchased and wore the ring, sent it back to replace a stone and reset stone on the wall. We addressed the issue customer was not 100% satisfied. Although the purchase is not under warranty we offered to remake the ring. Now...
customer wants refund, regrettably the return period has expired for this transaction and the ring has been worn so we cannot accept back this type of merchandise.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company said they would be sending me the remade ring over 3 weeks ago and have had the ring in which they initially agreed to refund upon receipt of the return for almost 2 months and I still have no ring and no refund. The repair warranty is for 6 months which I am in fact still within and they agreed to remake the ring because of it coming out worse after their 1st attempt to repair it. I am fine with getting the ring back but it needs to be without defect and there is no indication in their response of their intent to return it to me. It has been almost 2 months and I have nothing, whereas they have my money and the ring.
Final Consumer Response /* (3000, 22, 2015/09/09) */
Pompeii3 sent the package to my old address so I will not be receiving this. I have moved since the order was originally placed and I notified them on 7/20/15 of the new address and it was acknowledged and documented by [redacted] on the same day.
Final Business Response /* (4000, 24, 2015/09/11) */
We send the new ring to customer via usps.com tracking number; XXXXXXXXXXXXXXXXXXXXXX. The package shows delivered. Please let me know what additional we need to provide for this to be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to exchange rings for another item
Sincerely,
[redacted]
I bought a ring from This companyI was exited to get the ring and propose to my girl with itI got the ring a little late than expected, but it was okayI gave the ring to her, she was surprised to get a ring from me, she was never expecting thisShe was wearing the ring for three hours and one of the stones fell off, so I called the company to get it replace and also to get it resize because it was a little smaller than I thought
They got the ring oct-and after they got it I got an e-mail saying they will sent the ring back to me in 5-business days Today is nov-and I just got the ring backLittle longer than they saidAnd they replace the missing stone but never resize the ring,and you probably know what I am felling right now, and the worst part is that I need to pay to send the ring back to them to resize it and wait another month to get it back again
Honestly is being such a hassle to buy a ring with this company even a friend how is an active duty soldier to
Purchased 1/ct diamond ring 14k white gold
About two years later I take to *** to have a lost diamond replaced and found out diamonds fake their moissanite and metal not gold but silver
I received a ring months agoSince then nine of the stones turn in their setting, including the main stoneOne stone fell out all togetherI purchased an appraisal and they forgot to mail itI contacted the company and they sent me what appears to be a photo copy of an appraisalI'm currently paying almost what I paid for the ring to have a real jewelry company fix the shotty workI contacted pompeiiand they wanted me to pay to send if back to them so they could fix the ring at a costClearly they don't stand by their work, but who can blame them, it's poor quality
I bought a diamond necklace for valentines day in mid JanuaryAs valentines day approached I still hadn't received the diamond so I started emailing themHowever, my emails weren't returnedAfter valentines day, I received a package with a diamond necklace with clarity much worse than what I had purchasedI emailed customer service who said that they would do an exchange a new necklace with the specifications I ordered and throw in a free appraisal I returned the necklace, only to have a email with improper grammar sent to me saying my purchase would not be honored and a refund givenNo details were given to why this was happeningI then phoned them, spoke with a customer representative who said a manager would phone me in the next few hoursMy phone call was not returnedI waited almost a month and no one contacted meI phoned again to complain a month later, and spoke to a managerThe manager was unsympathetic and did not recognize any fault or wrongdoing by the company
Business advertises day warranty but doesn't respond to request My ring set has lost two stones My invoice date is 03/26/ My first contact regarding the problem was April 29, I also contacted them on May via email Since I was getting no reply, I submitted a contact form via the web site on May Still no reply I have sent two emails this month with no reply
Ordered a diamond carat eternity band; ring stones were much smaller than pictured I ordered a larger ring carat - the order was lost and after many emails and phone calls, I received the item Much to my disappointment, this ring had smaller stones and cost more I received am email from the company after a negative review, offering to "make it right" I have received no further communication since December 28,which was from ***
I ordered a ring for Pompeiiand I have requested to send the ring back for a refund because it is too big but the company is not responding I would like my refund and the day limit is almost up
Overall my experience was good! I did have to send my ring back to have stone replaced! But very satisfied with ring over allIt did take longer then they estimated to get it repaired
They advertised the ring I purchased as being diamonds and original price was , they lied none of the carats are real and we are out bucksI will never shop st this sight again
I researched and ordered a ring online at Pompeii3.com When I was ordering the production time stated it would be produced by 08/20/2018, then I paid for expedited shipping
I have contacted their customer service directly via phone, emailed three times and left messages on my online account asking for confirmation on production and shipping Zero response and I have plans to ask my sweetheart in a few days The online message center says they will reply within hours, again no reply over a day period Tracking information and production information is now no where to be found on my invoice The promises made during purchase have been false
I want to share an awful experience with this company Bought a Santa Clause pair of earrings for a child the Friday before Tuesday Christmas1) Was assured both in email and by two (2) customer service representatives that order would be received 12/ This was my specific reason for purchase and why I confirmed in advance times the delivery date2) Package tracking came an hour or so later 12/delivery
3) Customer service email tersely blamed it on a *** delay This statement was both and inaccurate *** was not the source of the delay I expect this is Pompeii's canned answer to every late shipment4) Tried calling customer service during business hours - they did not answer
5) Tried reaching out to owner Debra *** Her phone does not not have voice mail6) Their efforts at any resolution were an incredible disappointment
7) Take their website mission statement with a grain of salt and learn from my poor experience
I have ordered four pieces of jewelry, diamond rings and one diamond pendant, every one of the items is beautiful and well madeThe prices are absolutely, unequivocally unbeatable and I am a bargain hunter, always comparing prices/qualityI just love everything I’ve gotten and would order again and againEverything came with appraisals and in nice boxesLove love love
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am out of the return window. and there is no offer to exchange $800.00 worth of rings which were not as pictured.
Sincerely,
[redacted]
Hi [redacted] First congratulations on the engagement 3 months ago, I know how special this is. I'm sorry to hear about the disappointment with the ring purchased from us. Regrettably the return period has expired, I realize that is not the info would like to hear, however given your...
concerns I would be willing to upgrade your order for free and add our 5 year warranty. Our extended warranty care plan would cover the issues you mentioned. Would you like me to provide a prepaid return label to send the ring back for service? [redacted]Pompeii3
Hi,I'm sorry to hear the issue and know how important this is. We would be happy to offer a one time credit towards a different item. Please send back to the following address with a letter requesting the new item. P3[redacted]
[redacted]
Hello, It looks like you request a return for order number [redacted] on 1/7/17 which was approved via RA# [redacted] on 1/9/17; the approval information was emailed to [redacted] You also request a refund for order number: [redacted] which was request 1/9/17 and...
approved via RA# [redacted] on 1/9/17 and emailed to c[redacted]. Please mail the products back to us with a copy of the original invoice and RA#'s provided to [redacted] Libertyville IL 60048. Thank you.[redacted] P3 [redacted]
Hi [redacted] Our records indicate a [redacted] contacted you yesterday 1/10/18 in regards to this claim and is shipping you a replacement pendent next week as we did not have one in stock an needed to make one. You stated over the phone a replacement would be fine. If you have any questions...
in regards to the replacement, please email me directly at [redacted]@pompeii3.com or our phone number is [redacted]. Thank you. [redacted] P3
Initial Business Response /* (1000, 5, 2015/08/17) */
The customer purchased and wore the ring, sent it back to replace a stone and reset stone on the wall. We addressed the issue customer was not 100% satisfied. Although the purchase is not under warranty we offered to remake the ring. Now...
customer wants refund, regrettably the return period has expired for this transaction and the ring has been worn so we cannot accept back this type of merchandise.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company said they would be sending me the remade ring over 3 weeks ago and have had the ring in which they initially agreed to refund upon receipt of the return for almost 2 months and I still have no ring and no refund. The repair warranty is for 6 months which I am in fact still within and they agreed to remake the ring because of it coming out worse after their 1st attempt to repair it. I am fine with getting the ring back but it needs to be without defect and there is no indication in their response of their intent to return it to me. It has been almost 2 months and I have nothing, whereas they have my money and the ring.
Final Consumer Response /* (3000, 22, 2015/09/09) */
Pompeii3 sent the package to my old address so I will not be receiving this. I have moved since the order was originally placed and I notified them on 7/20/15 of the new address and it was acknowledged and documented by [redacted] on the same day.
Final Business Response /* (4000, 24, 2015/09/11) */
We send the new ring to customer via usps.com tracking number; XXXXXXXXXXXXXXXXXXXXXX. The package shows delivered. Please let me know what additional we need to provide for this to be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to exchange rings for another item
Sincerely,
[redacted]