I also had a negative experience with this companyThe quality of the work for the money charged is very badMy gemstone ring came to me with the main stone loose and of the accent stones missingI did not have a positive experience when contacting them about the issue so I went to my local jeweler to have repaired
Last year in October of I ordered a Diamond Ring for my Fiancee 1/4ct Diamond Cushion Halo Engagement Matching Wedding Ring 14K White Gold (G/H, I1)I purchased ring over for over $Since recieving the ring I have shipped it back times for repairCausing big arguments and tension with my newly made fiancee, she is ***et that since we have become engaged she has had more time with the ring off her hand and with them in repair, longer then she got a chance to wear itI did purchase the warrantySo they made the repair but due to inconcvience and long waiting time to rceieve my item back, in jewelery if a malfunction is repaired but item is defective the same problem was and will be perisstant with small diamond coming out of supporting halo, and in the same spot! Everytime! I had to file a claim, and they held me responsible for shipping and insuring the item sending it back to them, then after they recieved my item they would invoice me to ship the repaired item back! I i have shipped the in need of repair item to them times! From *** and paid there fees online thru website checkoutCosting me approx $each time to ship to them and to ship my item back! Over $around $dollars totalI have expressed my frustration and concern to pompeiin the claim form, to no successyou woud think I would get a courtesy call or some reimbursement or form of appology when people spend big money and would want good reviews and good word of mouth, friend recommendationsThat a paying customer would be a priority they want to adress immediately and make happyNo one has reached out to meRecently my fiancé said herone coworkers at work said "were you pretending about being engaged" because they never see her with her ring, because she has not had it in need of repairI regret purchasing from a online jewlerI would think twice before commiting this thousand dollar purchase again, pompeidropped the ball, I was giving no customer care and feel as if I did not recieve my moneys worthAs of today March they still have my ring, for th third timeVery distraught and ***et customer, even more ***et fiancée
I ordered my 1st ring from PompeiiJewelry in December of and was very pleasantly surprised by the awesome quality and craftsmanship of my ringIt is a real beautyIn fact, I was so pleased with the 1st one that I ordered a 2nd one just last week, that was actually delivered today (quick shipping)When I opened the box I was absolutely stunned at how gorgeous it isI will definitely be ordering from them again in the future and would highly recommend them to any and everyone who is looking for great value and pricingThanks again PompeiiJewelry for another job well doneI am extremely happy with both of my purchases!! :)
I ordered this product from the company is November for Christmas arrival I was sent the wrong item, the backing of the earrings were wrong I was disappointed so I contacted customer service for a replacement First they told me I would have to pay return shipping, later they sent me a label After I returned the item they, again, sent me the wrong itemThis time a very cheap, white gold version (ordered rose gold) with a giant black inclusion in one of the diamonds The clarity was also very poor When told about this, their customer support was very sarcastic and only said "okay" when told about it No replacement was offered Returned for a full refund that has yet to have been given Please do not make the mistake of using this company, be sure to use someone else even if the prices seem attractive They have no quality control and do not care about their mistakes or customer satisfaction
Clarification The buyer wants to return a product We have allowed the buyer to return the product Please send back to the following address for full refund; P3*** * *** ***
*** ** ***
I ordered a channel set diamond eternity ring from Pompeiia little over a week agoI received the ring yesterdayIt's a beautiful ring, and well worth what I paid for itI look forward to wearing it for years to comeI had questions and concerns before I received my ring, and my questions were answered and concerns noted
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
I purchased a diamond channel set wedding band from Pompeii It is a really BEAUTIFUL ring and high quality I have been getting compliments on it daily Buy from Pompeii-- their jewelry is awesome and rock bottom prices !! You won't be sorry !
I ordered white gold wedding rings with diamondsI redeived the order in a timely manner, but when my fiancee started to put the rings on my finger I was so disappointed but did not want to spoil the momentThe diamonds were much smaller than describedI could hardly see themUpon examination I realized that the gold bands were scratched and discolored.The bands were also thinner in some places making them look whop sidedI looked at different jewellery storeswith very similiar rings in the carat weight that I orderedTheir diamonds were much bigger and the same count on the bandsI knew at that time that the company "Pompeeiwere misrepresenting the rings I thought I was paying forI am currently waiting to here back from the company for a refund
I ordered a pair of Diamond Studs as my daughters Christmas gift which was to arrive Christmas EveThey did not come until Two days after ChrismasI have tried calling the number listed on my receipt and told this number is no longer in serviceI am very disappointed and no longer want the earringsI went through *** not knowing this was a third party vendorI will not do this again!
Okay, so to start I'm a last minute shopper I order this ring and got it within two weeks he even sent me an appraisal for it because I was skeptical of buying jewelry onlineBut I have to say it is by far the most beautiful thing in the worldI love itIt never leaves my fingersThank you so so so much
I purchased a fairly expensive diamond ring from this company and my experience was very positiveThey did what they said they were going to doThe pricing is very good, the quality was above average and the service was also very goodI was uncomfortable ordering from the internet so I called and talked with themThey were very nice and spent time with me on my purchase
I have ordered several items from pompeiiover the past few yearsGreat quality and they are always better in person than expectedShipping is fast, highly recommend! Chris was very helpful on a custom order
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
The ring we ordered was returned back to *** in LibertyvilleThe *** tracking indicated that the ring was delivered back to *** but he has stopped respondingIt has been MONTHS SINCE I ORDERED THE RINGI spent $on the ring, which I still haven't received in refund, my husband STILL doesn't have a wedding ring (we got married in May and had to use a $ring from *** as a prop..sad, I know), and I have not heard a response from *** since July
The dates that I contacted ***:
July 30, August 6, August 8, August 20, August 30, September 3, September 4, September 6, October 3, October
Purchased diamond pendant Upon receipt it had a visible crack almost the length of the diamond radius day warranty beings at purchase so by the time you receive your product, you will be lucky to have a full week to repackage and mail it out I was quoted nearly 30% more than what I had originally paid in order to replace said diamond Defect productCustomer service not in the business of making any accommodations or remedying customer issues The whole experience feels pretty scammyPay a couple hundred extra and do not order precious stone/ jewelry through this business
purchased a engagement ring set through *** from pompeii jewlery company upon receiving it I realized that multiple stones were missing as well as one of the rings was bent because of the lack of quality of the rings I was forced to return them ruining the engagement plans I had made
My husband bought me a beautiful ring from pompeiiHowever I am extremely disappointed because of how many times I have had to send it back for diamonds falling outI have sent it back times within a year and now that I have it back I'm afraid to wear it because I don't want to lose diamonds againI took it to another jeweler just to see what their recommendation for securing the diamonds would be and they said that every single diamond in my ring is lose and that the craftsmanship is very poor and unfortunately they have no recommendation other than trying to get a refundOnce again I am extremely disappointed in Pompeii
I couldn't be happier with PompeiiI bought a beautiful ct eternity engagement ring with a setting for carat oval stone and a ct eternity wedding bandThe rings were beautiful, the workmanship excellent, the price outstandingI see there are reviews all over the spectrum for Pompeii3, but I put them at the topI wouldn't hesitate to order from them again - and I haveYou'd be doing yourself a favor by using Pompeii- beauty, quality, craftsmanship, service and price
*** bought a ring from Pompeiiat ***.comHe proposed about months laterI noticed that the ring had several problemsThe ring was advertised as having H color stones, however one of the stones is clearly much lower qualityThere is a soldering defect covering up etching work on the bandAnd there is a clamp mark as wellWe contacted Pompeiito request a returnThey denied the request due to the day return policy being expiredWhen I explained that the ring sold to us is not even close to what was described on the website, they still said they could not return itI asked to be transfered to a supevisor or managerThey transfered me to a Voicemail box with no name or number, so I have no idea who they transfered me toI left our names and my phone number for a call backWe have not yet heard back
I also had a negative experience with this companyThe quality of the work for the money charged is very badMy gemstone ring came to me with the main stone loose and of the accent stones missingI did not have a positive experience when contacting them about the issue so I went to my local jeweler to have repaired
Last year in October of I ordered a Diamond Ring for my Fiancee 1/4ct Diamond Cushion Halo Engagement Matching Wedding Ring 14K White Gold (G/H, I1)I purchased ring over for over $Since recieving the ring I have shipped it back times for repairCausing big arguments and tension with my newly made fiancee, she is ***et that since we have become engaged she has had more time with the ring off her hand and with them in repair, longer then she got a chance to wear itI did purchase the warrantySo they made the repair but due to inconcvience and long waiting time to rceieve my item back, in jewelery if a malfunction is repaired but item is defective the same problem was and will be perisstant with small diamond coming out of supporting halo, and in the same spot! Everytime! I had to file a claim, and they held me responsible for shipping and insuring the item sending it back to them, then after they recieved my item they would invoice me to ship the repaired item back! I i have shipped the in need of repair item to them times! From *** and paid there fees online thru website checkoutCosting me approx $each time to ship to them and to ship my item back! Over $around $dollars totalI have expressed my frustration and concern to pompeiin the claim form, to no successyou woud think I would get a courtesy call or some reimbursement or form of appology when people spend big money and would want good reviews and good word of mouth, friend recommendationsThat a paying customer would be a priority they want to adress immediately and make happyNo one has reached out to meRecently my fiancé said herone coworkers at work said "were you pretending about being engaged" because they never see her with her ring, because she has not had it in need of repairI regret purchasing from a online jewlerI would think twice before commiting this thousand dollar purchase again, pompeidropped the ball, I was giving no customer care and feel as if I did not recieve my moneys worthAs of today March they still have my ring, for th third timeVery distraught and ***et customer, even more ***et fiancée
I ordered my 1st ring from PompeiiJewelry in December of and was very pleasantly surprised by the awesome quality and craftsmanship of my ringIt is a real beautyIn fact, I was so pleased with the 1st one that I ordered a 2nd one just last week, that was actually delivered today (quick shipping)When I opened the box I was absolutely stunned at how gorgeous it isI will definitely be ordering from them again in the future and would highly recommend them to any and everyone who is looking for great value and pricingThanks again PompeiiJewelry for another job well doneI am extremely happy with both of my purchases!! :)
I ordered this product from the company is November for Christmas arrival I was sent the wrong item, the backing of the earrings were wrong I was disappointed so I contacted customer service for a replacement First they told me I would have to pay return shipping, later they sent me a label After I returned the item they, again, sent me the wrong itemThis time a very cheap, white gold version (ordered rose gold) with a giant black inclusion in one of the diamonds The clarity was also very poor When told about this, their customer support was very sarcastic and only said "okay" when told about it No replacement was offered Returned for a full refund that has yet to have been given Please do not make the mistake of using this company, be sure to use someone else even if the prices seem attractive They have no quality control and do not care about their mistakes or customer satisfaction
Clarification The buyer wants to return a product We have allowed the buyer to return the product Please send back to the following address for full refund; P3*** * *** ***
*** ** ***
I ordered a channel set diamond eternity ring from Pompeiia little over a week agoI received the ring yesterdayIt's a beautiful ring, and well worth what I paid for itI look forward to wearing it for years to comeI had questions and concerns before I received my ring, and my questions were answered and concerns noted
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
I purchased a diamond channel set wedding band from Pompeii It is a really BEAUTIFUL ring and high quality I have been getting compliments on it daily Buy from Pompeii-- their jewelry is awesome and rock bottom prices !! You won't be sorry !
I ordered white gold wedding rings with diamondsI redeived the order in a timely manner, but when my fiancee started to put the rings on my finger I was so disappointed but did not want to spoil the momentThe diamonds were much smaller than describedI could hardly see themUpon examination I realized that the gold bands were scratched and discolored.The bands were also thinner in some places making them look whop sidedI looked at different jewellery storeswith very similiar rings in the carat weight that I orderedTheir diamonds were much bigger and the same count on the bandsI knew at that time that the company "Pompeeiwere misrepresenting the rings I thought I was paying forI am currently waiting to here back from the company for a refund
I ordered a pair of Diamond Studs as my daughters Christmas gift which was to arrive Christmas EveThey did not come until Two days after ChrismasI have tried calling the number listed on my receipt and told this number is no longer in serviceI am very disappointed and no longer want the earringsI went through *** not knowing this was a third party vendorI will not do this again!
Okay, so to start I'm a last minute shopper I order this ring and got it within two weeks he even sent me an appraisal for it because I was skeptical of buying jewelry onlineBut I have to say it is by far the most beautiful thing in the worldI love itIt never leaves my fingersThank you so so so much
I purchased a fairly expensive diamond ring from this company and my experience was very positiveThey did what they said they were going to doThe pricing is very good, the quality was above average and the service was also very goodI was uncomfortable ordering from the internet so I called and talked with themThey were very nice and spent time with me on my purchase
I have ordered several items from pompeiiover the past few yearsGreat quality and they are always better in person than expectedShipping is fast, highly recommend! Chris was very helpful on a custom order
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
The ring we ordered was returned back to *** in LibertyvilleThe *** tracking indicated that the ring was delivered back to *** but he has stopped respondingIt has been MONTHS SINCE I ORDERED THE RINGI spent $on the ring, which I still haven't received in refund, my husband STILL doesn't have a wedding ring (we got married in May and had to use a $ring from *** as a prop..sad, I know), and I have not heard a response from *** since July
The dates that I contacted ***:
July 30, August 6, August 8, August 20, August 30, September 3, September 4, September 6, October 3, October
Purchased diamond pendant Upon receipt it had a visible crack almost the length of the diamond radius day warranty beings at purchase so by the time you receive your product, you will be lucky to have a full week to repackage and mail it out I was quoted nearly 30% more than what I had originally paid in order to replace said diamond Defect productCustomer service not in the business of making any accommodations or remedying customer issues The whole experience feels pretty scammyPay a couple hundred extra and do not order precious stone/ jewelry through this business
purchased a engagement ring set through *** from pompeii jewlery company upon receiving it I realized that multiple stones were missing as well as one of the rings was bent because of the lack of quality of the rings I was forced to return them ruining the engagement plans I had made
My husband bought me a beautiful ring from pompeiiHowever I am extremely disappointed because of how many times I have had to send it back for diamonds falling outI have sent it back times within a year and now that I have it back I'm afraid to wear it because I don't want to lose diamonds againI took it to another jeweler just to see what their recommendation for securing the diamonds would be and they said that every single diamond in my ring is lose and that the craftsmanship is very poor and unfortunately they have no recommendation other than trying to get a refundOnce again I am extremely disappointed in Pompeii
I couldn't be happier with PompeiiI bought a beautiful ct eternity engagement ring with a setting for carat oval stone and a ct eternity wedding bandThe rings were beautiful, the workmanship excellent, the price outstandingI see there are reviews all over the spectrum for Pompeii3, but I put them at the topI wouldn't hesitate to order from them again - and I haveYou'd be doing yourself a favor by using Pompeii- beauty, quality, craftsmanship, service and price
*** bought a ring from Pompeiiat ***.comHe proposed about months laterI noticed that the ring had several problemsThe ring was advertised as having H color stones, however one of the stones is clearly much lower qualityThere is a soldering defect covering up etching work on the bandAnd there is a clamp mark as wellWe contacted Pompeiito request a returnThey denied the request due to the day return policy being expiredWhen I explained that the ring sold to us is not even close to what was described on the website, they still said they could not return itI asked to be transfered to a supevisor or managerThey transfered me to a Voicemail box with no name or number, so I have no idea who they transfered me toI left our names and my phone number for a call backWe have not yet heard back