My husband purchased my wedding ring from Pompeiiback in We weren't expecting it to be the highest quality item due to the budget priceWe however did not expect the slew of issues and terrible customer serviceWithin a month I had to send my ring in to the company times due to stones coming looseThey claimed this was not a common occurrence but after reading some of the reviews here I see that is not the caseAfter the final stone loss and with a lot of coaxing they offered to tack on an extended year warranty as compensationEven though it was requested several times they never gave me any paper proof of the warrantyThis never proved to be a problem even after sending in my ring for cleaning under warranty several timesI always just included a written explanation of the lack of paperwork and they cleaned and sent it back no questions askedI decided to send it in for a cleaning the middle of SeptemberI followed instructions I had previously been givenI waited and waited and didn't hear anything from themSo, I checked the USPS tracking number which said it had been delivered as expected days after I sent itI then commenced to throw the tracking number away (BIG MISTAKE)I went on a week long vacation, expecting to return with my ring on my doorstepWhen I returned and found it wasn't there I called the company to get a status updateThey claimed they didn't have itI had thrown out the tracking number so I had no way to prove that indeed it had been deliveredSo I went to the post office and a box of donuts later they were able to back up the fact that it had been deliveredI went back to Pompeiiwith this information when *Poof* out of nowhere here's my ring! They sent me a picture of it with my NAME AND ADDRESS from the original label sitting right next to itWhy didn't anyone contact me? Why when I called in the first time did no one put the name to the ring?! I had included a letter in the box with all of my contact informationI even double checked before shipping to make sure that was thereThey then tried to charge me for the cleaning even though it was under warranty! I had to call and explain the situation with the verbally given warranty which had never been an issue before but they still refusedOnly after complaining to a manager did they agree to do it for free but I still had to pay them for shipping! They informed me that I should never send my ring to them again without warranty documentationNeedless to say I will never send them my ring again warranty documentation or notOh, also it's now November and I still don't have my ring back
I also had a negative experience with this companyThe quality of the work for the money charged is very badMy gemstone ring came to me with the main stone loose and of the accent stones missingI did not have a positive experience when contacting them about the issue so I went to my local jeweler to have repaired
I ordered a channel set diamond eternity ring from Pompeiia little over a week agoI received the ring yesterdayIt's a beautiful ring, and well worth what I paid for itI look forward to wearing it for years to comeI had questions and concerns before I received my ring, and my questions were answered and concerns noted
I ordered a pair of Diamond Studs as my daughters Christmas gift which was to arrive Christmas EveThey did not come until Two days after ChrismasI have tried calling the number listed on my receipt and told this number is no longer in serviceI am very disappointed and no longer want the earringsI went through *** not knowing this was a third party vendorI will not do this again!
I purchased a diamond channel set wedding band from Pompeii It is a really BEAUTIFUL ring and high quality I have been getting compliments on it daily Buy from Pompeii-- their jewelry is awesome and rock bottom prices !! You won't be sorry !
Clarification The buyer wants to return a product We have allowed the buyer to return the product Please send back to the following address for full refund; P3*** * *** ***
*** ** ***
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
I ordered this product from the company is November for Christmas arrival I was sent the wrong item, the backing of the earrings were wrong I was disappointed so I contacted customer service for a replacement First they told me I would have to pay return shipping, later they sent me a label After I returned the item they, again, sent me the wrong itemThis time a very cheap, white gold version (ordered rose gold) with a giant black inclusion in one of the diamonds The clarity was also very poor When told about this, their customer support was very sarcastic and only said "okay" when told about it No replacement was offered Returned for a full refund that has yet to have been given Please do not make the mistake of using this company, be sure to use someone else even if the prices seem attractive They have no quality control and do not care about their mistakes or customer satisfaction
I ordered my 1st ring from PompeiiJewelry in December of and was very pleasantly surprised by the awesome quality and craftsmanship of my ringIt is a real beautyIn fact, I was so pleased with the 1st one that I ordered a 2nd one just last week, that was actually delivered today (quick shipping)When I opened the box I was absolutely stunned at how gorgeous it isI will definitely be ordering from them again in the future and would highly recommend them to any and everyone who is looking for great value and pricingThanks again PompeiiJewelry for another job well doneI am extremely happy with both of my purchases!! :)
I ordered white gold wedding rings with diamondsI redeived the order in a timely manner, but when my fiancee started to put the rings on my finger I was so disappointed but did not want to spoil the momentThe diamonds were much smaller than describedI could hardly see themUpon examination I realized that the gold bands were scratched and discolored.The bands were also thinner in some places making them look whop sidedI looked at different jewellery storeswith very similiar rings in the carat weight that I orderedTheir diamonds were much bigger and the same count on the bandsI knew at that time that the company "Pompeeiwere misrepresenting the rings I thought I was paying forI am currently waiting to here back from the company for a refund
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
Okay, so to start I'm a last minute shopper I order this ring and got it within two weeks he even sent me an appraisal for it because I was skeptical of buying jewelry onlineBut I have to say it is by far the most beautiful thing in the worldI love itIt never leaves my fingersThank you so so so much
Purchased diamond pendant Upon receipt it had a visible crack almost the length of the diamond radius day warranty beings at purchase so by the time you receive your product, you will be lucky to have a full week to repackage and mail it out I was quoted nearly 30% more than what I had originally paid in order to replace said diamond Defect productCustomer service not in the business of making any accommodations or remedying customer issues The whole experience feels pretty scammyPay a couple hundred extra and do not order precious stone/ jewelry through this business
My husband bought me a beautiful ring from pompeiiHowever I am extremely disappointed because of how many times I have had to send it back for diamonds falling outI have sent it back times within a year and now that I have it back I'm afraid to wear it because I don't want to lose diamonds againI took it to another jeweler just to see what their recommendation for securing the diamonds would be and they said that every single diamond in my ring is lose and that the craftsmanship is very poor and unfortunately they have no recommendation other than trying to get a refundOnce again I am extremely disappointed in Pompeii
purchased a engagement ring set through *** from pompeii jewlery company upon receiving it I realized that multiple stones were missing as well as one of the rings was bent because of the lack of quality of the rings I was forced to return them ruining the engagement plans I had made
I purchased a fairly expensive diamond ring from this company and my experience was very positiveThey did what they said they were going to doThe pricing is very good, the quality was above average and the service was also very goodI was uncomfortable ordering from the internet so I called and talked with themThey were very nice and spent time with me on my purchase
The ring we ordered was returned back to *** in LibertyvilleThe *** tracking indicated that the ring was delivered back to *** but he has stopped respondingIt has been MONTHS SINCE I ORDERED THE RINGI spent $on the ring, which I still haven't received in refund, my husband STILL doesn't have a wedding ring (we got married in May and had to use a $ring from *** as a prop..sad, I know), and I have not heard a response from *** since July
The dates that I contacted ***:
July 30, August 6, August 8, August 20, August 30, September 3, September 4, September 6, October 3, October
I have ordered several items from pompeiiover the past few yearsGreat quality and they are always better in person than expectedShipping is fast, highly recommend! Chris was very helpful on a custom order
My wife and I bought our wedding bands for each other from this business in November of 2014, and exchanged them as Christmas gifts the same yearMy ring was not worn until May of Since then, I have had to send my ring back times for repairs/replacement due to the ring cracking in numerous placesI have a silicon ring that I wear during exercise, physical labor, etcso these crack are coming about due to wear and tearMy ring has, yet again, cracked after only having it back for less than a month (It is currently Sep2016)I called and asked the business for either an exchange for different product of equal or lesser value or an upgrade to a higher quality metal of the same type due to the amount of times I have had to send it backIf you totaled costs I've spent on shipping back and forth, you could almost buy a brand new ring from this companyWhen I was put through to a manager to discuss the potential settlement after being refused an exchange for a different product or even store credit, my call was not answered, and I have tried three times just todayI really hate that this has been my experience with exchanging my ring, if you're counting this will have made the 5th ring from them, because we have had no issues at all with my wife's ring, and my in-laws bought their rings from this place as well and have had nothing but good things to say about their products
I purchased an engagement ring from this company four months agoI have had to send the ring back to them a total of six times now for the same reasons each time, it takes about days to be returned to meThe product has been returned back to me and is still not repaired and or damaged moreI am getting married February 2nd and have done everything in my power to work with this companyI've spent an endless amount of time on the phone, emailing or chatting with themI am so very upset and have been waiting for the product that I bought to finally be worn without constantly be terrified that some thing is wrong with itI have again tried to work with them and I dont seem to be treated like a valued customerI feel robbed and taken advantage ofI am hoping you can advise me on what steps to take or help me with this issue
My husband purchased my wedding ring from Pompeiiback in We weren't expecting it to be the highest quality item due to the budget priceWe however did not expect the slew of issues and terrible customer serviceWithin a month I had to send my ring in to the company times due to stones coming looseThey claimed this was not a common occurrence but after reading some of the reviews here I see that is not the caseAfter the final stone loss and with a lot of coaxing they offered to tack on an extended year warranty as compensationEven though it was requested several times they never gave me any paper proof of the warrantyThis never proved to be a problem even after sending in my ring for cleaning under warranty several timesI always just included a written explanation of the lack of paperwork and they cleaned and sent it back no questions askedI decided to send it in for a cleaning the middle of SeptemberI followed instructions I had previously been givenI waited and waited and didn't hear anything from themSo, I checked the USPS tracking number which said it had been delivered as expected days after I sent itI then commenced to throw the tracking number away (BIG MISTAKE)I went on a week long vacation, expecting to return with my ring on my doorstepWhen I returned and found it wasn't there I called the company to get a status updateThey claimed they didn't have itI had thrown out the tracking number so I had no way to prove that indeed it had been deliveredSo I went to the post office and a box of donuts later they were able to back up the fact that it had been deliveredI went back to Pompeiiwith this information when *Poof* out of nowhere here's my ring! They sent me a picture of it with my NAME AND ADDRESS from the original label sitting right next to itWhy didn't anyone contact me? Why when I called in the first time did no one put the name to the ring?! I had included a letter in the box with all of my contact informationI even double checked before shipping to make sure that was thereThey then tried to charge me for the cleaning even though it was under warranty! I had to call and explain the situation with the verbally given warranty which had never been an issue before but they still refusedOnly after complaining to a manager did they agree to do it for free but I still had to pay them for shipping! They informed me that I should never send my ring to them again without warranty documentationNeedless to say I will never send them my ring again warranty documentation or notOh, also it's now November and I still don't have my ring back
I also had a negative experience with this companyThe quality of the work for the money charged is very badMy gemstone ring came to me with the main stone loose and of the accent stones missingI did not have a positive experience when contacting them about the issue so I went to my local jeweler to have repaired
I ordered a channel set diamond eternity ring from Pompeiia little over a week agoI received the ring yesterdayIt's a beautiful ring, and well worth what I paid for itI look forward to wearing it for years to comeI had questions and concerns before I received my ring, and my questions were answered and concerns noted
I ordered a pair of Diamond Studs as my daughters Christmas gift which was to arrive Christmas EveThey did not come until Two days after ChrismasI have tried calling the number listed on my receipt and told this number is no longer in serviceI am very disappointed and no longer want the earringsI went through *** not knowing this was a third party vendorI will not do this again!
I purchased a diamond channel set wedding band from Pompeii It is a really BEAUTIFUL ring and high quality I have been getting compliments on it daily Buy from Pompeii-- their jewelry is awesome and rock bottom prices !! You won't be sorry !
Clarification The buyer wants to return a product We have allowed the buyer to return the product Please send back to the following address for full refund; P3*** * *** ***
*** ** ***
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
I ordered this product from the company is November for Christmas arrival I was sent the wrong item, the backing of the earrings were wrong I was disappointed so I contacted customer service for a replacement First they told me I would have to pay return shipping, later they sent me a label After I returned the item they, again, sent me the wrong itemThis time a very cheap, white gold version (ordered rose gold) with a giant black inclusion in one of the diamonds The clarity was also very poor When told about this, their customer support was very sarcastic and only said "okay" when told about it No replacement was offered Returned for a full refund that has yet to have been given Please do not make the mistake of using this company, be sure to use someone else even if the prices seem attractive They have no quality control and do not care about their mistakes or customer satisfaction
I ordered my 1st ring from PompeiiJewelry in December of and was very pleasantly surprised by the awesome quality and craftsmanship of my ringIt is a real beautyIn fact, I was so pleased with the 1st one that I ordered a 2nd one just last week, that was actually delivered today (quick shipping)When I opened the box I was absolutely stunned at how gorgeous it isI will definitely be ordering from them again in the future and would highly recommend them to any and everyone who is looking for great value and pricingThanks again PompeiiJewelry for another job well doneI am extremely happy with both of my purchases!! :)
I ordered white gold wedding rings with diamondsI redeived the order in a timely manner, but when my fiancee started to put the rings on my finger I was so disappointed but did not want to spoil the momentThe diamonds were much smaller than describedI could hardly see themUpon examination I realized that the gold bands were scratched and discolored.The bands were also thinner in some places making them look whop sidedI looked at different jewellery storeswith very similiar rings in the carat weight that I orderedTheir diamonds were much bigger and the same count on the bandsI knew at that time that the company "Pompeeiwere misrepresenting the rings I thought I was paying forI am currently waiting to here back from the company for a refund
I would recommend Pompeiito all my friends and family, in fact I have! I have referred several family members here and we all have been very happy with our purchasesMy bridal set, earring jackets and halo pendant get me compliments all the time and I will continue to purchase through them over any chain store
I believe the negative reviews on here and other sites are because people do not read the fine print in the item description and get proper education on diamonds/jewelryCall the store and ask questions, have them walk you through the process so you know what to expectThey make all of their items to order and you can customize any specs to your preferencesThey also will design and create custom workI said it once and I will say it again....call and ASK QUESTIONS before ordering and you will not be disappointed
Okay, so to start I'm a last minute shopper I order this ring and got it within two weeks he even sent me an appraisal for it because I was skeptical of buying jewelry onlineBut I have to say it is by far the most beautiful thing in the worldI love itIt never leaves my fingersThank you so so so much
Purchased diamond pendant Upon receipt it had a visible crack almost the length of the diamond radius day warranty beings at purchase so by the time you receive your product, you will be lucky to have a full week to repackage and mail it out I was quoted nearly 30% more than what I had originally paid in order to replace said diamond Defect productCustomer service not in the business of making any accommodations or remedying customer issues The whole experience feels pretty scammyPay a couple hundred extra and do not order precious stone/ jewelry through this business
My husband bought me a beautiful ring from pompeiiHowever I am extremely disappointed because of how many times I have had to send it back for diamonds falling outI have sent it back times within a year and now that I have it back I'm afraid to wear it because I don't want to lose diamonds againI took it to another jeweler just to see what their recommendation for securing the diamonds would be and they said that every single diamond in my ring is lose and that the craftsmanship is very poor and unfortunately they have no recommendation other than trying to get a refundOnce again I am extremely disappointed in Pompeii
purchased a engagement ring set through *** from pompeii jewlery company upon receiving it I realized that multiple stones were missing as well as one of the rings was bent because of the lack of quality of the rings I was forced to return them ruining the engagement plans I had made
I purchased a fairly expensive diamond ring from this company and my experience was very positiveThey did what they said they were going to doThe pricing is very good, the quality was above average and the service was also very goodI was uncomfortable ordering from the internet so I called and talked with themThey were very nice and spent time with me on my purchase
The ring we ordered was returned back to *** in LibertyvilleThe *** tracking indicated that the ring was delivered back to *** but he has stopped respondingIt has been MONTHS SINCE I ORDERED THE RINGI spent $on the ring, which I still haven't received in refund, my husband STILL doesn't have a wedding ring (we got married in May and had to use a $ring from *** as a prop..sad, I know), and I have not heard a response from *** since July
The dates that I contacted ***:
July 30, August 6, August 8, August 20, August 30, September 3, September 4, September 6, October 3, October
I have ordered several items from pompeiiover the past few yearsGreat quality and they are always better in person than expectedShipping is fast, highly recommend! Chris was very helpful on a custom order
My wife and I bought our wedding bands for each other from this business in November of 2014, and exchanged them as Christmas gifts the same yearMy ring was not worn until May of Since then, I have had to send my ring back times for repairs/replacement due to the ring cracking in numerous placesI have a silicon ring that I wear during exercise, physical labor, etcso these crack are coming about due to wear and tearMy ring has, yet again, cracked after only having it back for less than a month (It is currently Sep2016)I called and asked the business for either an exchange for different product of equal or lesser value or an upgrade to a higher quality metal of the same type due to the amount of times I have had to send it backIf you totaled costs I've spent on shipping back and forth, you could almost buy a brand new ring from this companyWhen I was put through to a manager to discuss the potential settlement after being refused an exchange for a different product or even store credit, my call was not answered, and I have tried three times just todayI really hate that this has been my experience with exchanging my ring, if you're counting this will have made the 5th ring from them, because we have had no issues at all with my wife's ring, and my in-laws bought their rings from this place as well and have had nothing but good things to say about their products
I purchased an engagement ring from this company four months agoI have had to send the ring back to them a total of six times now for the same reasons each time, it takes about days to be returned to meThe product has been returned back to me and is still not repaired and or damaged moreI am getting married February 2nd and have done everything in my power to work with this companyI've spent an endless amount of time on the phone, emailing or chatting with themI am so very upset and have been waiting for the product that I bought to finally be worn without constantly be terrified that some thing is wrong with itI have again tried to work with them and I dont seem to be treated like a valued customerI feel robbed and taken advantage ofI am hoping you can advise me on what steps to take or help me with this issue