Poor quality, bad service, waste of money
I have never experienced such bad serviceThe rings are poorly made and they come in a cheapy boxMy boyfriend ordered me a rind before Christmas and realized the shipping speed was very slow, he paid for expedited shipping so we can actually receive it for Christmas (very pricey) but didn't come till a week afterThe ring came with a diamond missingWe called, the lady was very very rude and promised a new ring would be madeWe ship it back to wait weeks for the SAME RING to come back with the diamond missing and the prongs bentThis was not a cheap ringHe called again just for the lady to give him the same old "We will have a new one made blah blah blah" and decides to be very impatient and hang upWe decided to give it a couple days and call back to get a return label because at this point we don't want to pay for more shipping and the lady says that the policy has changed and they do not send out return labels (EVEN IF YOU GET TWO BROKEN RINGS) This is all a shamDo not purchase a ring from themPoorly made, sucky serviceWe are VERY happy with our *** ring
I am very disappointed in the quality of the diamond purchased though *** I ordered and recived a diamond (carat solitaire) necklace that is no where close to worth the amount paid for itIt was cloudy and the color was dullThe other half of it, the necklace came with the chain tangled, which after over an hour of work is still hanging tightAlso, the ribbon was not tied on to the jewelery box upon opening the shipping boxWhich makes me wonder if the piece was also tampered with before I even received itI don't have time to run to a jeweler to see if it is fake so it is straight to the return box for meI wouldn't trust this companyThe last time I order diamonds online
There's a form that needs to be filled out inorder to start a returnI have filled out the form or times and tried to contact the company's support team via email also, or timesNo response as of yetIt tells us to give them to hours for a response it's been over a week when I filled out the return form and a week since my first email to they're support teamI want to return an item I am not satisfied with
I want to share an awful experience with this company Bought a Santa Clause pair of earrings for a child the Friday before Tuesday Christmas1) Was assured both in email and by two (2) customer service representatives that order would be received 12/ This was my specific reason for purchase and why I confirmed in advance times the delivery date2) Package tracking came an hour or so later 12/delivery
3) Customer service email tersely blamed it on a *** delay This statement was both and inaccurate *** was not the source of the delay I expect this is Pompeii's canned answer to every late shipment4) Tried calling customer service during business hours - they did not answer
5) Tried reaching out to owner Debra *** Her phone does not not have voice mail6) Their efforts at any resolution were an incredible disappointment
7) Take their website mission statement with a grain of salt and learn from my poor experience
My husband bought my wedding/engagement ring set in It is a halo setting and I could not be more pleased In addition to the ring set he also bought a set of earrings and a necklace I have never in the five years had any problems, I never take my rings or my necklace off I am not easy on jewelry either, I play with the kids outside, baseball, soccer and am always digging in the dirtI consider my rings and necklace top quality
My husband ordered me a beautiful ct ring for our 25th anniversaryHe'd already bought me one from somewhere else but we had to return it due to problemsI found this one at Pompeiiand couldn't believe the price for the qualityIt shipped to us faster than we expectedI was so nervous about opening the box, afraid I wasn't going to get what was advertisedBut we were pleasantly surprised!This ring is GORGEOUS! It is more than what I hoped for
The communication with company went wellMy emails were answered in a timely fashionI received a piece of paper with the appraisal information on it but what bothers me is that it is obvious that anyone could have done thisI would like a true AppraisalAll in all we are very satisfied as of right nowIf I have any problems, I will update this review
Last year in October of I ordered a Diamond Ring for my Fiancee 1/4ct Diamond Cushion Halo Engagement Matching Wedding Ring 14K White Gold (G/H, I1)I purchased ring over for over $Since recieving the ring I have shipped it back times for repairCausing big arguments and tension with my newly made fiancee, she is ***et that since we have become engaged she has had more time with the ring off her hand and with them in repair, longer then she got a chance to wear itI did purchase the warrantySo they made the repair but due to inconcvience and long waiting time to rceieve my item back, in jewelery if a malfunction is repaired but item is defective the same problem was and will be perisstant with small diamond coming out of supporting halo, and in the same spot! Everytime! I had to file a claim, and they held me responsible for shipping and insuring the item sending it back to them, then after they recieved my item they would invoice me to ship the repaired item back! I i have shipped the in need of repair item to them times! From *** and paid there fees online thru website checkoutCosting me approx $each time to ship to them and to ship my item back! Over $around $dollars totalI have expressed my frustration and concern to pompeiin the claim form, to no successyou woud think I would get a courtesy call or some reimbursement or form of appology when people spend big money and would want good reviews and good word of mouth, friend recommendationsThat a paying customer would be a priority they want to adress immediately and make happyNo one has reached out to meRecently my fiancé said herone coworkers at work said "were you pretending about being engaged" because they never see her with her ring, because she has not had it in need of repairI regret purchasing from a online jewlerI would think twice before commiting this thousand dollar purchase again, pompeidropped the ball, I was giving no customer care and feel as if I did not recieve my moneys worthAs of today March they still have my ring, for th third timeVery distraught and ***et customer, even more ***et fiancée
I purchased an engagement ring from this business in late November of The ring arrived and I proposed, then we noticed that the ring had defects which caused damage to my fiancés finger and tried to return it but was told we could only exchange due to day after purchase but the ring took 2-weeks to arrive after orderedSo I exchanged for a different ring and paid the difference for the new ring, paid for shipping of exchange to and fromThe shipping I purchased on the second ring was *** day airThe ring was sent via *** which took over a week to arriveOnce the ring arrived I noticed that it also had a defect and the size was too bigI had submit a return request online which was approved within 48hrsI paid to have the ring shipped for return and when arrived to jeweler they call and left message to call them due to they cant refund my total costI called and left message with no return callI have had two really bad experiences with this business and want a ful
Purchased an engagement ring and matching diamond wedding band from Pompeiiin 2013, INCREDIBLE deal that holds up to third party appraisal, with unbelievable customer service and insanely fast shippingThen, last week, I emailed the owner to order a third band, that matches her wedding band, so as to complete the ring and make it symmetrical; I was a bit in a panic because it's for our third anniversary which is tomorrow, and the owner not only rushed the custom order construction, he had it to me with two days to spare at no extra charge
Unbelievable value and customer serviceDon't believe any negative reviews, they are either the fault of the customer's miscommunication, or just people who can't be pleased, because Pompeiihas earned my business and will continue to do so
No comparison to other jewelers, not even closeAbove and beyond, highly recommended!
My fiancé has spent A LOT of money on diamonds from Pomeii The most recent purchase was my wedding ring and band I fell completely in love with the ring It is simply BEAUTIFUL BUT I recently took the ring in to a local jeweler to get it resized, cleaned and soldered for our big day Well here is the findings First of all I will saythe diamond is real thank God for that BUT the ring had loose diamonds and that were missing The ones that were missing were from the band in which I hadn't even worn It came right out of the box to the jeweler So needless to say it was a VERY expensive fix for us I was going to send the ring back to Pompeiibut after reading all of the reviews and finding out the nightmares that people were having when they sent their rings back in to the company, I decided to do everything locally It really is a shame because they do have some beautiful jewelry Think twice before purchasing with Pompeii
My husband bought my wedding/engagement ring set in It is a halo setting and I could not be more pleased In addition to the ring set he also bought a set of earrings and a necklace I have never in the five years had any problems, I never take my rings or my necklace off I am not easy on jewelry either, I play with the kids outside, baseball, soccer and am always digging in the dirtI consider my rings and necklace top quality
my ring was damaged -like it was bent? -and a diamond was missing a diamondI bought a warranty with it
When I contacted them they said take a picture, send I to them and they will repair for just the shipping cost of $On return I decided to go down size since it was slightly to bigOriginal size was a they said there would be a additional charge of since its a custom sizeLong store short they sent me another size when I contacted them they said it would be another extra even though they sent the wrong size
I went through my emails and specifically told them size 9.5..(SMH) I cant believe they wouldn't own up to there mistake and want to charge me again
Horrible company
*** I cannot offer a refund for an item that is months old, our accounting for the transaction has already closedWe are happy to work with you to get you a product you are satisfied withIt is hard to determine what even occurred with the order without seeing the items and invoicesDifferent models and finger size will affect the stone sizesAgain, we are happy to double check the product make sure you received the correct thing or offer an exchange for a different item of equal or greater value
I wouldn't recommend this website to my worst enemyHere's the storyI ordered an engagement ring for my fiance and I could've sworn I chose her correct size but apparently I didn'tIt was too big, so immediately after I purchased the ring I contacted Pompeiiand explained that I had just purchased this ring and I must have chosen the wrong size and that it needed to be a size smallerI figured this mistake happens a lot with online ordering, especially with men like me who knows nothing about any of this jewelry stuffWell, days come and go and I have heard nothing back from PompeiiAbout that time I realized that not only have they not responded to my 1st email about the ring size but they still hadn't even sent me a receipt at the time of purchase stating that I had bought anything from themAll I had was my *** receipt, so I emailed them again, waited a few days heard nothingAt this point, I thought they just took my money and ranI contacted *** and opened up a dispute and finally the next day I got my order # and tracking #I had also received an email saying that the ring size issue was being resolved and that my order would ship soonI was finally relieved and for the 1st time excited about itThe ring came in the mail today and the size was never fixed and most of the diamonds set in the ring are completely fogged and hazyBasically, every other stone set the band looks like a piece of rock saltI purchased the 5-year warranty for $but after my experience and the God-awful reviews that I read about Pompeiiand their "warranty" so sending it back would be the last thing I would doWe're gonna void the warranty and have a real, professional jeweler put quality stones in it and have it sizedThey came take their warranty and jam itIf you know what's good for you, you WILL NOT purchase anything from this websiteGO TO A REAL JEWELRY STORE! YOU WILL REGRET IT!
I bought a diamond necklace for valentines day in mid JanuaryAs valentines day approached I still hadn't received the diamond so I started emailing themHowever, my emails weren't returnedAfter valentines day, I received a package with a diamond necklace with clarity much worse than what I had purchasedI emailed customer service who said that they would do an exchange a new necklace with the specifications I ordered and throw in a free appraisal I returned the necklace, only to have a email with improper grammar sent to me saying my purchase would not be honored and a refund givenNo details were given to why this was happeningI then phoned them, spoke with a customer representative who said a manager would phone me in the next few hoursMy phone call was not returnedI waited almost a month and no one contacted meI phoned again to complain a month later, and spoke to a managerThe manager was unsympathetic and did not recognize any fault or wrongdoing by the company
My husband ordered a ring for me it was awful quality, diamonds were loose, the gold was not smooth Sent it back for an exchange within the first days of receiving only to get another ring with the same bad workmanship, again the gold was not smooth and the diamonds were all different sizes Went to get a refund and it was days past the day money back guarantee they offer and they refused even though it had not been days since receiving the second ring I even asked for a credit towards something different from their site, to no avail
I have ordered several items from pompeiiover the past few yearsGreat quality and they are always better in person than expectedShipping is fast, highly recommend! Chris was very helpful on a custom order
Poor quality, bad service, waste of money
I have never experienced such bad serviceThe rings are poorly made and they come in a cheapy boxMy boyfriend ordered me a rind before Christmas and realized the shipping speed was very slow, he paid for expedited shipping so we can actually receive it for Christmas (very pricey) but didn't come till a week afterThe ring came with a diamond missingWe called, the lady was very very rude and promised a new ring would be madeWe ship it back to wait weeks for the SAME RING to come back with the diamond missing and the prongs bentThis was not a cheap ringHe called again just for the lady to give him the same old "We will have a new one made blah blah blah" and decides to be very impatient and hang upWe decided to give it a couple days and call back to get a return label because at this point we don't want to pay for more shipping and the lady says that the policy has changed and they do not send out return labels (EVEN IF YOU GET TWO BROKEN RINGS) This is all a shamDo not purchase a ring from themPoorly made, sucky serviceWe are VERY happy with our *** ring
I am very disappointed in the quality of the diamond purchased though *** I ordered and recived a diamond (carat solitaire) necklace that is no where close to worth the amount paid for itIt was cloudy and the color was dullThe other half of it, the necklace came with the chain tangled, which after over an hour of work is still hanging tightAlso, the ribbon was not tied on to the jewelery box upon opening the shipping boxWhich makes me wonder if the piece was also tampered with before I even received itI don't have time to run to a jeweler to see if it is fake so it is straight to the return box for meI wouldn't trust this companyThe last time I order diamonds online
There's a form that needs to be filled out inorder to start a returnI have filled out the form or times and tried to contact the company's support team via email also, or timesNo response as of yetIt tells us to give them to hours for a response it's been over a week when I filled out the return form and a week since my first email to they're support teamI want to return an item I am not satisfied with
I want to share an awful experience with this company Bought a Santa Clause pair of earrings for a child the Friday before Tuesday Christmas1) Was assured both in email and by two (2) customer service representatives that order would be received 12/ This was my specific reason for purchase and why I confirmed in advance times the delivery date2) Package tracking came an hour or so later 12/delivery
3) Customer service email tersely blamed it on a *** delay This statement was both and inaccurate *** was not the source of the delay I expect this is Pompeii's canned answer to every late shipment4) Tried calling customer service during business hours - they did not answer
5) Tried reaching out to owner Debra *** Her phone does not not have voice mail6) Their efforts at any resolution were an incredible disappointment
7) Take their website mission statement with a grain of salt and learn from my poor experience
Horrible horrible cheap jewelry!!!!!!!!!!!!!!!!!!!!!!!!!!! Ring we ordered looked nothing like the picture!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My husband bought my wedding/engagement ring set in It is a halo setting and I could not be more pleased In addition to the ring set he also bought a set of earrings and a necklace I have never in the five years had any problems, I never take my rings or my necklace off I am not easy on jewelry either, I play with the kids outside, baseball, soccer and am always digging in the dirtI consider my rings and necklace top quality
My husband ordered me a beautiful ct ring for our 25th anniversaryHe'd already bought me one from somewhere else but we had to return it due to problemsI found this one at Pompeiiand couldn't believe the price for the qualityIt shipped to us faster than we expectedI was so nervous about opening the box, afraid I wasn't going to get what was advertisedBut we were pleasantly surprised!This ring is GORGEOUS! It is more than what I hoped for
The communication with company went wellMy emails were answered in a timely fashionI received a piece of paper with the appraisal information on it but what bothers me is that it is obvious that anyone could have done thisI would like a true AppraisalAll in all we are very satisfied as of right nowIf I have any problems, I will update this review
Last year in October of I ordered a Diamond Ring for my Fiancee 1/4ct Diamond Cushion Halo Engagement Matching Wedding Ring 14K White Gold (G/H, I1)I purchased ring over for over $Since recieving the ring I have shipped it back times for repairCausing big arguments and tension with my newly made fiancee, she is ***et that since we have become engaged she has had more time with the ring off her hand and with them in repair, longer then she got a chance to wear itI did purchase the warrantySo they made the repair but due to inconcvience and long waiting time to rceieve my item back, in jewelery if a malfunction is repaired but item is defective the same problem was and will be perisstant with small diamond coming out of supporting halo, and in the same spot! Everytime! I had to file a claim, and they held me responsible for shipping and insuring the item sending it back to them, then after they recieved my item they would invoice me to ship the repaired item back! I i have shipped the in need of repair item to them times! From *** and paid there fees online thru website checkoutCosting me approx $each time to ship to them and to ship my item back! Over $around $dollars totalI have expressed my frustration and concern to pompeiin the claim form, to no successyou woud think I would get a courtesy call or some reimbursement or form of appology when people spend big money and would want good reviews and good word of mouth, friend recommendationsThat a paying customer would be a priority they want to adress immediately and make happyNo one has reached out to meRecently my fiancé said herone coworkers at work said "were you pretending about being engaged" because they never see her with her ring, because she has not had it in need of repairI regret purchasing from a online jewlerI would think twice before commiting this thousand dollar purchase again, pompeidropped the ball, I was giving no customer care and feel as if I did not recieve my moneys worthAs of today March they still have my ring, for th third timeVery distraught and ***et customer, even more ***et fiancée
I purchased an engagement ring from this business in late November of The ring arrived and I proposed, then we noticed that the ring had defects which caused damage to my fiancés finger and tried to return it but was told we could only exchange due to day after purchase but the ring took 2-weeks to arrive after orderedSo I exchanged for a different ring and paid the difference for the new ring, paid for shipping of exchange to and fromThe shipping I purchased on the second ring was *** day airThe ring was sent via *** which took over a week to arriveOnce the ring arrived I noticed that it also had a defect and the size was too bigI had submit a return request online which was approved within 48hrsI paid to have the ring shipped for return and when arrived to jeweler they call and left message to call them due to they cant refund my total costI called and left message with no return callI have had two really bad experiences with this business and want a ful
Purchased an engagement ring and matching diamond wedding band from Pompeiiin 2013, INCREDIBLE deal that holds up to third party appraisal, with unbelievable customer service and insanely fast shippingThen, last week, I emailed the owner to order a third band, that matches her wedding band, so as to complete the ring and make it symmetrical; I was a bit in a panic because it's for our third anniversary which is tomorrow, and the owner not only rushed the custom order construction, he had it to me with two days to spare at no extra charge
Unbelievable value and customer serviceDon't believe any negative reviews, they are either the fault of the customer's miscommunication, or just people who can't be pleased, because Pompeiihas earned my business and will continue to do so
No comparison to other jewelers, not even closeAbove and beyond, highly recommended!
My fiancé has spent A LOT of money on diamonds from Pomeii The most recent purchase was my wedding ring and band I fell completely in love with the ring It is simply BEAUTIFUL BUT I recently took the ring in to a local jeweler to get it resized, cleaned and soldered for our big day Well here is the findings First of all I will saythe diamond is real thank God for that BUT the ring had loose diamonds and that were missing The ones that were missing were from the band in which I hadn't even worn It came right out of the box to the jeweler So needless to say it was a VERY expensive fix for us I was going to send the ring back to Pompeiibut after reading all of the reviews and finding out the nightmares that people were having when they sent their rings back in to the company, I decided to do everything locally It really is a shame because they do have some beautiful jewelry Think twice before purchasing with Pompeii
My husband bought my wedding/engagement ring set in It is a halo setting and I could not be more pleased In addition to the ring set he also bought a set of earrings and a necklace I have never in the five years had any problems, I never take my rings or my necklace off I am not easy on jewelry either, I play with the kids outside, baseball, soccer and am always digging in the dirtI consider my rings and necklace top quality
my ring was damaged -like it was bent? -and a diamond was missing a diamondI bought a warranty with it
When I contacted them they said take a picture, send I to them and they will repair for just the shipping cost of $On return I decided to go down size since it was slightly to bigOriginal size was a they said there would be a additional charge of since its a custom sizeLong store short they sent me another size when I contacted them they said it would be another extra even though they sent the wrong size
I went through my emails and specifically told them size 9.5..(SMH) I cant believe they wouldn't own up to there mistake and want to charge me again
Horrible company
*** I cannot offer a refund for an item that is months old, our accounting for the transaction has already closedWe are happy to work with you to get you a product you are satisfied withIt is hard to determine what even occurred with the order without seeing the items and invoicesDifferent models and finger size will affect the stone sizesAgain, we are happy to double check the product make sure you received the correct thing or offer an exchange for a different item of equal or greater value
I wouldn't recommend this website to my worst enemyHere's the storyI ordered an engagement ring for my fiance and I could've sworn I chose her correct size but apparently I didn'tIt was too big, so immediately after I purchased the ring I contacted Pompeiiand explained that I had just purchased this ring and I must have chosen the wrong size and that it needed to be a size smallerI figured this mistake happens a lot with online ordering, especially with men like me who knows nothing about any of this jewelry stuffWell, days come and go and I have heard nothing back from PompeiiAbout that time I realized that not only have they not responded to my 1st email about the ring size but they still hadn't even sent me a receipt at the time of purchase stating that I had bought anything from themAll I had was my *** receipt, so I emailed them again, waited a few days heard nothingAt this point, I thought they just took my money and ranI contacted *** and opened up a dispute and finally the next day I got my order # and tracking #I had also received an email saying that the ring size issue was being resolved and that my order would ship soonI was finally relieved and for the 1st time excited about itThe ring came in the mail today and the size was never fixed and most of the diamonds set in the ring are completely fogged and hazyBasically, every other stone set the band looks like a piece of rock saltI purchased the 5-year warranty for $but after my experience and the God-awful reviews that I read about Pompeiiand their "warranty" so sending it back would be the last thing I would doWe're gonna void the warranty and have a real, professional jeweler put quality stones in it and have it sizedThey came take their warranty and jam itIf you know what's good for you, you WILL NOT purchase anything from this websiteGO TO A REAL JEWELRY STORE! YOU WILL REGRET IT!
I bought a diamond necklace for valentines day in mid JanuaryAs valentines day approached I still hadn't received the diamond so I started emailing themHowever, my emails weren't returnedAfter valentines day, I received a package with a diamond necklace with clarity much worse than what I had purchasedI emailed customer service who said that they would do an exchange a new necklace with the specifications I ordered and throw in a free appraisal I returned the necklace, only to have a email with improper grammar sent to me saying my purchase would not be honored and a refund givenNo details were given to why this was happeningI then phoned them, spoke with a customer representative who said a manager would phone me in the next few hoursMy phone call was not returnedI waited almost a month and no one contacted meI phoned again to complain a month later, and spoke to a managerThe manager was unsympathetic and did not recognize any fault or wrongdoing by the company
My husband ordered a ring for me it was awful quality, diamonds were loose, the gold was not smooth Sent it back for an exchange within the first days of receiving only to get another ring with the same bad workmanship, again the gold was not smooth and the diamonds were all different sizes Went to get a refund and it was days past the day money back guarantee they offer and they refused even though it had not been days since receiving the second ring I even asked for a credit towards something different from their site, to no avail
I now believe that PompeiiJewelry took my $for the same ring I'd tried to order from ***
Very good work and it is excellent work that is being done very beautiful workOn time and exceptional craftsmanshipLove it
I have ordered several items from pompeiiover the past few yearsGreat quality and they are always better in person than expectedShipping is fast, highly recommend! Chris was very helpful on a custom order