Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11079724, and find that this resolution is satisfactory to me.
Sincerely,
Trisha [redacted]
Hi [redacted], I would be happy to help you get this resolved. I am a bit confused; we do sell through [redacted] along with our direct website. Can you further explain your concern? I am having a hard time looking up your order under this name, email, and address provided; could you please provide...
your order number? We do offer a 30-day return policy start from the date you receive the package for both sites, all you would need to do is submit for a return with the link below. https://www.pompeii3.com/page/returns/ [redacted]
**
Hi [redacted] I am sorry to hear that, I did not see your email. It may have gone to my spam folder. We are not able to offer a refund for the item at this time as we offer a 30-day return policy which is stated online, https://www.pompeii3.com/returns/, and is also listed on your invoice...
you received within the package at delivery. I would be happy to assure you the ring is the correct carat weight and if its not do a prompt exchange. If you change finger size the size of the stone will change, the smaller the finger size the bigger the diamonds, the large the size would have smaller diamonds in an eternity. If this is of interest to send this back, please mail the rings back with copies of your invoices and the form below. Thank you. Please make sure to review our return policy before returning your item(s). Include this form and all paperwork with your merchandise so we can process your return.Order#_________________________Name______________________________________...⇄Code________________________________________________________Country_____________...⇄ Number___________________________________________________Email Address___________________________________________________I would like my return to be: (Please circle one)RepairedReplace with same item (or new size). If new size please specify__________Exchange for a different item. If new item please specify_________________ To improve customer satisfaction please specify your reason for return: (Circle one)AllergicArrived later than expectedChanged my mind laterDefective (please specify below)Did not meet my expectations (please specify below)Duplicate order receivedOther (please specify below)Comments__________________________________________________________________...⇄ Address:Pompeii3 In.[redacted]Libertyville, IL 60048
Hi TJ, Sorry to hear you are unhappy with the order. We try to accommodate all of our customers needs with either a rerun/exchange. We offer a 30-day policy starting from the date you receive the product meaning (for example) if receive the product 2/16/18 you have until 3/16/18 to submit for...
a return request online. Our policies are listed online which you can view here: https://www.pompeii3.com/returns/ and it is also listed on the invoice included within the package. Based on the information you provided Revdex.com, you waited 9 months to even bring this issue to anyone’s attention. At this time, you’re over the manufactures warranty (not that this size stone is covered; only stones .20ct and smaller are covered which you can view here: https://www.pompeii3.com/warranty/) so they are quoting you what the price of that stone is on our website: https://www.pompeii3.com/1-4ct-round-loose-diamond-g-h-color-i1-clarity-g-h-i1/. However, I understand how important this is to you and will authorize the exchange of the pendent. Please use the form below to send this back with. Thank you. Return Form Please make sure to review our return policy before returning your item(s). Include this form and all paperwork with your merchandise so we can process your return. Order#_________________________ Name__________________________________________________________ Address________________________________________________________ CIty____________________________________________________________ State___________________________________________________________ Zip Code________________________________________________________ Country_________________________________________________________ Phone Number___________________________________________________ Email Address___________________________________________________ I would like my return to be: (Please circle one) Repaired Replace with same item (or new size). If new size please specify__________ Exchange for a different item. If new item please specify_________________ Comments__________________________________________ ___________________________________________________ ___________________________________________________ Return Address: Pompeii3 In. 514 N Milwaukee Ave Libertyville, IL 60048
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11079724, and find that this resolution is satisfactory to me.
Sincerely,
Trisha [redacted]
Hi [redacted], I would be happy to help you get this resolved. I am a bit confused; we do sell through [redacted] along with our direct website. Can you further explain your concern? I am having a hard time looking up your order under this name, email, and address provided; could you please provide...
your order number? We do offer a 30-day return policy start from the date you receive the package for both sites, all you would need to do is submit for a return with the link below. https://www.pompeii3.com/page/returns/ [redacted]
**
Hi [redacted] I am sorry to hear that, I did not see your email. It may have gone to my spam folder. We are not able to offer a refund for the item at this time as we offer a 30-day return policy which is stated online, https://www.pompeii3.com/returns/, and is also listed on your invoice...
you received within the package at delivery. I would be happy to assure you the ring is the correct carat weight and if its not do a prompt exchange. If you change finger size the size of the stone will change, the smaller the finger size the bigger the diamonds, the large the size would have smaller diamonds in an eternity. If this is of interest to send this back, please mail the rings back with copies of your invoices and the form below. Thank you. Please make sure to review our return policy before returning your item(s). Include this form and all paperwork with your merchandise so we can process your return.Order#_________________________Name______________________________________...⇄ Code________________________________________________________Country_____________...⇄ Number___________________________________________________Email Address___________________________________________________I would like my return to be: (Please circle one)RepairedReplace with same item (or new size). If new size please specify__________Exchange for a different item. If new item please specify_________________ To improve customer satisfaction please specify your reason for return: (Circle one)AllergicArrived later than expectedChanged my mind laterDefective (please specify below)Did not meet my expectations (please specify below)Duplicate order receivedOther (please specify below)Comments__________________________________________________________________...⇄ Address:Pompeii3 In.[redacted]Libertyville, IL 60048
Hi TJ, Sorry to hear you are unhappy with the order. We try to accommodate all of our customers needs with either a rerun/exchange. We offer a 30-day policy starting from the date you receive the product meaning (for example) if receive the product 2/16/18 you have until 3/16/18 to submit for...
a return request online. Our policies are listed online which you can view here: https://www.pompeii3.com/returns/ and it is also listed on the invoice included within the package. Based on the information you provided Revdex.com, you waited 9 months to even bring this issue to anyone’s attention. At this time, you’re over the manufactures warranty (not that this size stone is covered; only stones .20ct and smaller are covered which you can view here: https://www.pompeii3.com/warranty/) so they are quoting you what the price of that stone is on our website: https://www.pompeii3.com/1-4ct-round-loose-diamond-g-h-color-i1-clarity-g-h-i1/. However, I understand how important this is to you and will authorize the exchange of the pendent. Please use the form below to send this back with. Thank you. Return Form Please make sure to review our return policy before returning your item(s). Include this form and all paperwork with your merchandise so we can process your return. Order#_________________________ Name__________________________________________________________ Address________________________________________________________ CIty____________________________________________________________ State___________________________________________________________ Zip Code________________________________________________________ Country_________________________________________________________ Phone Number___________________________________________________ Email Address___________________________________________________ I would like my return to be: (Please circle one) Repaired Replace with same item (or new size). If new size please specify__________ Exchange for a different item. If new item please specify_________________ Comments__________________________________________ ___________________________________________________ ___________________________________________________ Return Address: Pompeii3 In. 514 N Milwaukee Ave Libertyville, IL 60048