Seller on Poshmark misrepresented "Lululemon peace of mind leg warmer gray" for sale which was purchased due to prominent identifying photos evidently obtained from a Lululemon catalog/website which are significantly different from item receivedAlthough seller posted photos of actual item as well, they appear incidental, are of poorer quality/lighting conditions and look like same itemBoth can be and are described as grayCatalog photos are described as "for reference only" but this is usually stated to indicate they are not seller's photos and to better showcase the identical item for saleMultiple images on Google Search can be seen of the Poshmark listing, all identified with the prominent catalog imageAll invoices, notifications, communications and advertisements falsely present the catalog image for the Poshmark listingHave gone through the return/refund request process as instructedHave also had multiple communications with customer service via email as well as the mo
I recently sold an item on Poshmark, I shipped the item to the buyer and the post office tried to deliver the package to the address the buyer provided but the buyer wasnt home and the package went back to the post office for pickupThe post office advised the person has picked up the package at this time and the tracking information does not get updated once this happensThis is an issue because Poshmark is holding my payment until the tracking reads delivered, which it will notI shipped my item on time and now Poshmark will keep my paymentI tried emailing their customer service team, but they do not respond
I am disappointed to file this complaint as I tried to resolve with Poshmark, but I have no other optionI purchased a piece of jewelry via Poshmark and it was sent to them for authenticationPoshmark mailed the item to me via USPS with signature confirmation (as they always do)USPS did not obtain my signature and looks like the forged my signature as I was not in town the entire weekend this was supposedly deliveredNow I am out of and no ringPoshmark has told me to just wait till this sorts it self out but won’t take responsibly or action to do anythingI have spent countless hours talking to USPS as Poshmark (as seller and shipper) has refused to doThey don’t have a phone number to contact them so email is the only way to communicateI sometime have waited up to three days to get a response to my email
I am the owner of a bridal boutique located in *** **We recently found out an employee had stolen gowns from us and attempted to sell and sold these items on your siteWe have requested to have her deleted listings sent to us so we can compare with our missing items, however have yet to get a responseWe have called your phone support and not only do you not have any phone support, your voicemail is fullWe are working with the police to identify all of the items so that we can make sure any additional charges are made against the suspect who has already confessed to the crimeWe are surprised that there has been no immediate action taken on your end and wonder how much stolen merchandise is sold on a daily basis from your siteThere should be a protocol in place to fight this issue and we are disappointed to see that there is nothing being done about it
Initial Business Response /* (1000, 7, 2016/02/09) */
According to our customer support team, they have assisted and resolved the issues surrounding the users redemption attempts
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 9, 2016/02/10)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Poshmark provided me with my earnings
My Debit card was hacked and a charge from POSHMARK is pendingThey have no direct contact to be able to speak to anyone at the Company very POOR CUSTOMER SERVICEWOULD NEVER RECOMMEND!!!!
I am a Top Rated seller on Poshmark and have consistently received 5-star ratingsI take my reputation very seriouslyA pair of jeans I sold were delivered to the buyer on 8/11/On 8/12/a buyer decided she didn't want a pair of factory destroyed/distressed jeans she purchased, so she lied and said the jeans arrived damp and vaguely stated that they were not as describedShe provided a single picture of a small section of the jeans, in very dim lighting, it was so dark as though she was trying hard to make the jeans appear to be in the condition she statedShe never said what exactly about the jeans was "not as described," yet representative, *** with Poshmark, simply responded to this poorly justified claim by asking that she provide additional photographsThis was two days ago and the seller has not responded to ***'s request, yet my case still remains in review while Poshmark continues to hold onto my earningsThe buyer simply responded with a statement continuing to alle
Items are guaranteed as advertisedI purchased a genuine *** *** *** ***, proceeded to wash it according to manufactorer's instructions and it fell apartMy claim was denied by Poshmark bc they said I shouldn't have washed the coat - even though *** *** includes instructions and encourages the washing of this itemMy claim was denied by *** because the coat is not in the same condition as when it was received - which is the whole issueI was defraudedThe jacket is a fakeand Poshmart did not stand by their stated guarantee: "If your item does not match the description, please notify us within days of delivery." Being advertised as a genuine *** *** and then to fall apart when washed by manufactor's suggestions showed it was not a genuine article
I sold a dress in the condition EXACTLY as described on my closetThe person who bought the dress filed a claim stating there was damageWe went back and forth NUMEROUS times on the appThe buyer requested a return, however; got the approval from the company Poshmark to return the itemThe item was damaged and destroyed by the person who bought the dressIn the images provided by the buyer, someone's hand in the photos is dirty and there were holes in the dress the same size as their handWhich is what the buyer claimed is how I sent itI have photos of the dress in the EXACT condition that it was sent inI now am getting the dress back that she destroyed, and is no longer sell-able, and losing out on the money I should have received from it
Absolutely horrible experience Twice I was scammed The first time I sold a black Lularoe shirt The buyer disputed it and said it was not in described condition The buyer then was to return the shirt to me after Poshmark sided with their complaintWhen I received it back, the black Lularoe shirt I sold was NOT in the box The buyer stole my shirt and returned it with a cheap black tshirt The second time I got scammed I sold a Stella and Dot necklace worth $95.It was brand new in the original packaging and the buyer said it was not as described/broken When the buyer disputed it I submitted the exact pictures I used to describe it but Poshmark again sided with the buyer I will never do business on this site again and I highly discourage anyone else from using it
I have contacted Poshmark numerous times about items shipped to me summing to a total of $I explained the seller did not disclose the fact she was in a hurricane area until a days passed and she had not yet shippedUltimately I canceled the order and she again reached out to me inquring the reason of my cancelationShe assured me the item was shipped, that the post office was functioningI days passed and the item was not shippedI contacted Poshmark several times (have emails to prove it) and they reached out to the sellerMore days passed and finally the post office marked shipment as delayedTwenty days later and I still have't received anythingThe only answer I get from Poshmark is that they are contacting the sellerAt this point I want my money backIt is obvious that the items were sold to me from an irresponsible seller who failed to disclose information for the purpose of making a sale no matter whatI have made it clear to Poshmark that my experience selling
Have you read all my emails since the beginning of the chain? I originally filed for "did not recieve package"You guys told me by Wedto respond if I still did not have it, on Tuesday night I responded that I got the package and that there were several defects the dress and that I would send pictures the next morning since I got the package from the neighbor at night and needed to take pictures during the day the next dayHowever, the app, would not allow me to submit photos EVER because I had previously submitted "did not recieve package"...therefore I emailed all photos to you guys right awayI have emailed poshmark this exact situation 3-4x and you are still failing to understand YOUR APP DID NOT ALLOW ME TO SUBMIT PHOTOS SINCE I SUBMITTED "DID NOT RECIEVE PACKAGE" - Therefore, this is a technical issue that your technical team should fix, meaning if someone files for "did not recieve package" and then gets it later, since sometimes packages get lost with neighbors etc (I have
Purchased a backpack from a seller who is selling fake items that Poshmark allowedAs per Poshmark policies they do not allow the sell of replica itemsThey are not taking responsibility for allowing a seller to sell fake items
Complaint:***I am rejecting this response because: the wallet that was returned per customer was damaged the item I received was in perfect condition however the box was switched out and the dust bag was also switched out - the items I sent were brand new never used the items that were returned were not new and were not the items that I mailed out I asked that I be given back the *** since Poshmark did not investigate this as they agree to do so at the start of of our buyer seller relationship - they never requested pictures from the buyer and they never responded to any of my countless emails until after they gave the money back to the buyer who had returned items to me that were not what she had purchased and suppose to return - Poshmark has since deleted the record of that sale which showed the pictures of the item I sold - I sent the damage pictures to show poshmark that this was clearly a cause of fraud they did nothing to assist - and have offered no solution to this problem - I want my money back for the sale of that item - the buyer did not return the item she purchased therefore I believe Poshmark owes me money for the item that I sold - that was authentic - please bare in mind the reason the item was returned was because the buyer stated that 6-teeth of the wallet were damaged and the item could not zip - the item I got back had a different date code on it - and the wallet was not in anyway damaged - the buyer clearly purchased my authentic wallet switched it for a replica wallet and sent back in damaged box and a filthy dirty dust bag - this is not acceptable and had poshmark done their job and lived up to their end of the agreement the wallet would never have been accepted for return -since clearly the wallet that she was sent was not in anyway damaged Sincerely,*** ***
I ordered a shirt May 2n'dToday is May 9th and the item has never shipped by their recordsTheir policy is if the item doesn't ship in days they will issue a refundI've emailed them and asked for information regarding the delay in shipment and they tell me I can request a refund which ive done but the business is non responsive
Buyer purchased a pair of boots from me, they were as described, buyer was able to return them, but when they were returned, they were damaged, Poshmark approved the return
I sold a item on poshmark and on their app it says that once the buyer receives the item and is happy with it poshmark releases funds to the seller which was meThe buyer received it and then released it on April 23rd and I got a email stating that it had been ready to be released and I needed to set up my bank info and request a depositSo I did that and I haven't received my payment yetI have emailed them times because they have no customer service numberEverytime I get a generic automated response that says it can take up to 3-days to get paid but even so its past that time also in the emails it says we see your a new seller and added new bank info so possibly it was input incorrectly but doesn't give me the option to look at my bank info or edit itI am very frustrated and do not know what else to do
Poshmark is a company that has a policy that strictly prohibits the sell of replicas and/or fake itemsBecause of that policy, I decided to purchase a dress from a seller who sells through the Poshmark siteI had discovered that the dress was really popular and many knock offs were being producedI felt secure knowing that Poshmark prohibited the sell of fakes and I decided to order itThe seller advertised the dress using a photo of the authentic garment so I was confident that I would receive an authentic garment as wellWhen I received the garment, it was very obvious that the garment was a replicaI filed a claim through Poshmark immediately on the same day that I received the dressAs evidence, I sent photos of the replica as well as photos of an authentic dress that I was able to find in a local dress boutiqueThe photos of the dress from the boutique matched the advertisement photo perfectly, while the photo of the dress that I received showed that it was clearly not the
This is the 2nd complaint I've made against this company in the last 2-monthsBack in ***, Poshmark cancelled a sale that I had made, not at the request of the buyer or myself, but per their own agendaThey forced said agenda upon my slept and the buyer, and threatened us repeatedly with everything from cancellation of our Poshmark accounts, to federal prosecution for what they believed to be the sale of a counterfeit itemThe item was not counterfeit, but the sale was cancelled and the threats were made just the sameAnyway, the buyer was told to immediately ship the item back to meDuring this time, I was in the process of moving, and the shipping label was not updated with my current address, so it was returned to senderSince this time, I have updated my contact information and I have asked Poshmark to please send the buyer another shipping label probably times if not moreAnd yet here we are, months+ later, and they have yet to send a new label to the buyerPosh
Seller on Poshmark misrepresented "Lululemon peace of mind leg warmer gray" for sale which was purchased due to prominent identifying photos evidently obtained from a Lululemon catalog/website which are significantly different from item receivedAlthough seller posted photos of actual item as well, they appear incidental, are of poorer quality/lighting conditions and look like same itemBoth can be and are described as grayCatalog photos are described as "for reference only" but this is usually stated to indicate they are not seller's photos and to better showcase the identical item for saleMultiple images on Google Search can be seen of the Poshmark listing, all identified with the prominent catalog imageAll invoices, notifications, communications and advertisements falsely present the catalog image for the Poshmark listingHave gone through the return/refund request process as instructedHave also had multiple communications with customer service via email as well as the mo
I recently sold an item on Poshmark, I shipped the item to the buyer and the post office tried to deliver the package to the address the buyer provided but the buyer wasnt home and the package went back to the post office for pickupThe post office advised the person has picked up the package at this time and the tracking information does not get updated once this happensThis is an issue because Poshmark is holding my payment until the tracking reads delivered, which it will notI shipped my item on time and now Poshmark will keep my paymentI tried emailing their customer service team, but they do not respond
I am disappointed to file this complaint as I tried to resolve with Poshmark, but I have no other optionI purchased a piece of jewelry via Poshmark and it was sent to them for authenticationPoshmark mailed the item to me via USPS with signature confirmation (as they always do)USPS did not obtain my signature and looks like the forged my signature as I was not in town the entire weekend this was supposedly deliveredNow I am out of and no ringPoshmark has told me to just wait till this sorts it self out but won’t take responsibly or action to do anythingI have spent countless hours talking to USPS as Poshmark (as seller and shipper) has refused to doThey don’t have a phone number to contact them so email is the only way to communicateI sometime have waited up to three days to get a response to my email
I am the owner of a bridal boutique located in *** **We recently found out an employee had stolen gowns from us and attempted to sell and sold these items on your siteWe have requested to have her deleted listings sent to us so we can compare with our missing items, however have yet to get a responseWe have called your phone support and not only do you not have any phone support, your voicemail is fullWe are working with the police to identify all of the items so that we can make sure any additional charges are made against the suspect who has already confessed to the crimeWe are surprised that there has been no immediate action taken on your end and wonder how much stolen merchandise is sold on a daily basis from your siteThere should be a protocol in place to fight this issue and we are disappointed to see that there is nothing being done about it
Initial Business Response /* (1000, 7, 2016/02/09) */
According to our customer support team, they have assisted and resolved the issues surrounding the users redemption attempts
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 9, 2016/02/10)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Poshmark provided me with my earnings
My Debit card was hacked and a charge from POSHMARK is pendingThey have no direct contact to be able to speak to anyone at the Company very POOR CUSTOMER SERVICEWOULD NEVER RECOMMEND!!!!
I am a Top Rated seller on Poshmark and have consistently received 5-star ratingsI take my reputation very seriouslyA pair of jeans I sold were delivered to the buyer on 8/11/On 8/12/a buyer decided she didn't want a pair of factory destroyed/distressed jeans she purchased, so she lied and said the jeans arrived damp and vaguely stated that they were not as describedShe provided a single picture of a small section of the jeans, in very dim lighting, it was so dark as though she was trying hard to make the jeans appear to be in the condition she statedShe never said what exactly about the jeans was "not as described," yet representative, *** with Poshmark, simply responded to this poorly justified claim by asking that she provide additional photographsThis was two days ago and the seller has not responded to ***'s request, yet my case still remains in review while Poshmark continues to hold onto my earningsThe buyer simply responded with a statement continuing to alle
Items are guaranteed as advertisedI purchased a genuine *** *** *** ***, proceeded to wash it according to manufactorer's instructions and it fell apartMy claim was denied by Poshmark bc they said I shouldn't have washed the coat - even though *** *** includes instructions and encourages the washing of this itemMy claim was denied by *** because the coat is not in the same condition as when it was received - which is the whole issueI was defraudedThe jacket is a fakeand Poshmart did not stand by their stated guarantee: "If your item does not match the description, please notify us within days of delivery." Being advertised as a genuine *** *** and then to fall apart when washed by manufactor's suggestions showed it was not a genuine article
I sold a dress in the condition EXACTLY as described on my closetThe person who bought the dress filed a claim stating there was damageWe went back and forth NUMEROUS times on the appThe buyer requested a return, however; got the approval from the company Poshmark to return the itemThe item was damaged and destroyed by the person who bought the dressIn the images provided by the buyer, someone's hand in the photos is dirty and there were holes in the dress the same size as their handWhich is what the buyer claimed is how I sent itI have photos of the dress in the EXACT condition that it was sent inI now am getting the dress back that she destroyed, and is no longer sell-able, and losing out on the money I should have received from it
Absolutely horrible experience Twice I was scammed The first time I sold a black Lularoe shirt The buyer disputed it and said it was not in described condition The buyer then was to return the shirt to me after Poshmark sided with their complaintWhen I received it back, the black Lularoe shirt I sold was NOT in the box The buyer stole my shirt and returned it with a cheap black tshirt The second time I got scammed I sold a Stella and Dot necklace worth $95.It was brand new in the original packaging and the buyer said it was not as described/broken When the buyer disputed it I submitted the exact pictures I used to describe it but Poshmark again sided with the buyer I will never do business on this site again and I highly discourage anyone else from using it
I have contacted Poshmark numerous times about items shipped to me summing to a total of $I explained the seller did not disclose the fact she was in a hurricane area until a days passed and she had not yet shippedUltimately I canceled the order and she again reached out to me inquring the reason of my cancelationShe assured me the item was shipped, that the post office was functioningI days passed and the item was not shippedI contacted Poshmark several times (have emails to prove it) and they reached out to the sellerMore days passed and finally the post office marked shipment as delayedTwenty days later and I still have't received anythingThe only answer I get from Poshmark is that they are contacting the sellerAt this point I want my money backIt is obvious that the items were sold to me from an irresponsible seller who failed to disclose information for the purpose of making a sale no matter whatI have made it clear to Poshmark that my experience selling
Have you read all my emails since the beginning of the chain? I originally filed for "did not recieve package"You guys told me by Wedto respond if I still did not have it, on Tuesday night I responded that I got the package and that there were several defects the dress and that I would send pictures the next morning since I got the package from the neighbor at night and needed to take pictures during the day the next dayHowever, the app, would not allow me to submit photos EVER because I had previously submitted "did not recieve package"...therefore I emailed all photos to you guys right awayI have emailed poshmark this exact situation 3-4x and you are still failing to understand YOUR APP DID NOT ALLOW ME TO SUBMIT PHOTOS SINCE I SUBMITTED "DID NOT RECIEVE PACKAGE" - Therefore, this is a technical issue that your technical team should fix, meaning if someone files for "did not recieve package" and then gets it later, since sometimes packages get lost with neighbors etc (I have
Purchased a backpack from a seller who is selling fake items that Poshmark allowedAs per Poshmark policies they do not allow the sell of replica itemsThey are not taking responsibility for allowing a seller to sell fake items
Complaint:***I am rejecting this response because: the wallet that was returned per customer was damaged the item I received was in perfect condition however the box was switched out and the dust bag was also switched out - the items I sent were brand new never used the items that were returned were not new and were not the items that I mailed out I asked that I be given back the *** since Poshmark did not investigate this as they agree to do so at the start of of our buyer seller relationship - they never requested pictures from the buyer and they never responded to any of my countless emails until after they gave the money back to the buyer who had returned items to me that were not what she had purchased and suppose to return - Poshmark has since deleted the record of that sale which showed the pictures of the item I sold - I sent the damage pictures to show poshmark that this was clearly a cause of fraud they did nothing to assist - and have offered no solution to this problem - I want my money back for the sale of that item - the buyer did not return the item she purchased therefore I believe Poshmark owes me money for the item that I sold - that was authentic - please bare in mind the reason the item was returned was because the buyer stated that 6-teeth of the wallet were damaged and the item could not zip - the item I got back had a different date code on it - and the wallet was not in anyway damaged - the buyer clearly purchased my authentic wallet switched it for a replica wallet and sent back in damaged box and a filthy dirty dust bag - this is not acceptable and had poshmark done their job and lived up to their end of the agreement the wallet would never have been accepted for return -since clearly the wallet that she was sent was not in anyway damaged Sincerely,*** ***
Poshmark lets total scammers be sellersPoshmark does not communicateThey don't care if you get ripped off
I ordered a shirt May 2n'dToday is May 9th and the item has never shipped by their recordsTheir policy is if the item doesn't ship in days they will issue a refundI've emailed them and asked for information regarding the delay in shipment and they tell me I can request a refund which ive done but the business is non responsive
Buyer purchased a pair of boots from me, they were as described, buyer was able to return them, but when they were returned, they were damaged, Poshmark approved the return
I sold a item on poshmark and on their app it says that once the buyer receives the item and is happy with it poshmark releases funds to the seller which was meThe buyer received it and then released it on April 23rd and I got a email stating that it had been ready to be released and I needed to set up my bank info and request a depositSo I did that and I haven't received my payment yetI have emailed them times because they have no customer service numberEverytime I get a generic automated response that says it can take up to 3-days to get paid but even so its past that time also in the emails it says we see your a new seller and added new bank info so possibly it was input incorrectly but doesn't give me the option to look at my bank info or edit itI am very frustrated and do not know what else to do
Poshmark is a company that has a policy that strictly prohibits the sell of replicas and/or fake itemsBecause of that policy, I decided to purchase a dress from a seller who sells through the Poshmark siteI had discovered that the dress was really popular and many knock offs were being producedI felt secure knowing that Poshmark prohibited the sell of fakes and I decided to order itThe seller advertised the dress using a photo of the authentic garment so I was confident that I would receive an authentic garment as wellWhen I received the garment, it was very obvious that the garment was a replicaI filed a claim through Poshmark immediately on the same day that I received the dressAs evidence, I sent photos of the replica as well as photos of an authentic dress that I was able to find in a local dress boutiqueThe photos of the dress from the boutique matched the advertisement photo perfectly, while the photo of the dress that I received showed that it was clearly not the
This is the 2nd complaint I've made against this company in the last 2-monthsBack in ***, Poshmark cancelled a sale that I had made, not at the request of the buyer or myself, but per their own agendaThey forced said agenda upon my slept and the buyer, and threatened us repeatedly with everything from cancellation of our Poshmark accounts, to federal prosecution for what they believed to be the sale of a counterfeit itemThe item was not counterfeit, but the sale was cancelled and the threats were made just the sameAnyway, the buyer was told to immediately ship the item back to meDuring this time, I was in the process of moving, and the shipping label was not updated with my current address, so it was returned to senderSince this time, I have updated my contact information and I have asked Poshmark to please send the buyer another shipping label probably times if not moreAnd yet here we are, months+ later, and they have yet to send a new label to the buyerPosh