On October 31st, 2017, a Poshmark user purchased a pair of Christian Louboutin shoes from my Poshmark "closet"Poshmark requires that the seller send off the item within days or the buyer can cancel the orderI shipped them well within that time frameThe day the buyer received the shoes, he requested a returm by saying the shoes were misrepresented in my adI responded to Poshmark's email about the return, but they approved his request because they couldn't determine for sure if his claim was validI had no problem with thatPoshmark emailed me that the shoes would be shipped back to meOn Novemver 12th, I received an email from Poshmark stating that there had been no activity on the return shipping label they had provided the buyer and that "Rest assured, if the buyer doesn't ship soon, we will automatically release your payment." Eight days later the shoes arrivedI received them two weeks after the buyer's return request and it was immediately obvious that the buyer had w
I ordered a pair of shoes which were marked Once I received the product and tried it on, it clearly was a faulty productI let Poshmark know and they denied my claimI will never use there service again
My account was suddenly blocked yesterday by PoshI received no email explaining why and emailed them several times with no responseThis is a huge problem as I have recently sold and shipped several items and bought items that are supposed to be in transit but they have not been delivered as and I am not able to recieve my pending fundsThis is an important source of income for me and I am very worried upon reading other's similiar complaintsI have put lots of time and effort into creating my closet and have all positive feedback and ship very quicklyI feel this is extremely unfair to myself and others
I rarely ever leave negative reviews, but after trying to troubleshoot a login issue (one that I see has been shared by other users, the "incorrect login or password" error to spite successfully resetting my password multiple times, and doing all common trouble shooting) I contacted the support teamI received a very kind reply initially, which quickly devolved into a string of emails with different representatives telling me to do the exact same thing over and over, with different wording, regardless of what I responded and told them I had already triedOnce I because frustrated and expressed this the communication simply stoppedIf I'm having this much trouble simply trying to use their platform I can't imagine what you would encounter if you actually had a problem buying or selling
Ordered a limited edition bowl from a seller on PoshmarkThe item was delivered the day that I left to go out of town (Friday, October 20th)I did not return home until the very early hours of Tuesday the 24th, and promptly opened the package (while recording on my phone) to determine that the item arrived in piece, and as describedUnfortunately, due to the seller's poor packaging, the top portion of the bowl broke off, rendering the bowl uselessI immediately emailed Poshmark "support" and advised them of the situationI received an email back, advising that because I did not make a "claim" within days of receipt, that there was nothing they could do, and provided me with a $Poshmark "credit"There was absolutely no way for me to make a claim within days of receiving, because I was not home to do soI advised them that I was happy to send a copy of my train ticket & hotel reservation as proof, but they dug in their heels, and still refused to provide me with a ref
Initial Business Response /* (1000, 5, 2014/04/02) */
Refund was processed for the user on March 31, Case closed
Initial Consumer Rebuttal /* (2000, 7, 2014/04/04) */
Dear *** ***,
Thank you so much for your assistance with this caseI wanted to let you know that I
have heard back from Poshmark, and they have refunded my purchase(I had originally received an email from them on Friday stating that they would credit my Posmark account $20; however, I responded to say that was not acceptable)Here is a copy of the email from Poshmark:
Hi ***,
Thanks for your email and sincere apologies that you have received a replica instead of an authentic itemPlease note that Poshmark's policy gives the buyer days from the date of delivery to confirm the item they received is as describedBuyers can do this by "marking the item as received" in the App, which releases their payment to the sellers, or if there is a problem they must report the issue within days of delivery (as shown by USPS tracking information)Alternatively, if the buyer neither marks it as received nor files a dispute, the seller's payment will be automatically released on the 4th day of delivery
In this case, since you've already marked it as received, payment was released to the sellerAs a one-time exception, we will issue you a full refund for this order to the original method of paymentPlease note this is a huge exception as we do not compensate for orders that were accepted by the buyer
We will proceed with canceling your orderOnce the order has been canceled, an email with details of the cancellation and your refund will be sent to you
Thanks and Happy Poshing!
***
Again, thank you for your help! I am very happy and relieved that Poshmark has decided to refund my purchase!
Sincerely,
*** ***
Overall I have had a pleasant buying/selling experience on PoshmarkAs with any buying/selling app, look out for misrepresented items, etc.--not everyone online operates with the same level of integrityCheck seller feedback scores for an idea of their trustworthinessPosh support has generally been helpful in the relatively rare event of an issue arising, and the user always has recourse to Paypal protection--provided you pay with PPPosh's cut is 20%, more than some other apps, so I'll dock a star for thatThe standard shipping rate of $works in your favor for heavier items, and against you for cheap/lightweight ones, so I'll call that a washBoutique items can often be gotten cheaper elsewhere onlinesavvy shoppers will know thisBut as for gently used items, a favorite place to shop and sell
There are no returns, refunds, or exchanges, but they don't make that clear on the websiteI purchased a coat for my daughter and since she couldn't try it on beforehand and it was too small we are stuck with it without recourseNever will I use them again!
I purchased a Louis Vuitton Speedy off of Poshmark at the end of 2016/early Poshmark guaranteed they would authenticate any purchase over $I put all my trust in this company because I in fact know of a girl who sold her gently used authentic Louis Vuitton bags on this websiteWhen Poshmark authenticated the Speedy and delivered it to me I trusted that the bag was a knockoffI didn’t find out until a little later that the bag was actually a knock off and Poshmark refuses to give me my money back, going against their guarantee
I have purchased a watch that was being sold on poshmark website by a seller and it was not as described on the site and the seller has asked me to return the watch to her but poshmark has refused to send me the return label and there policy states a refund will not be issued unless they send the return labelThe seller wants her watch return to her and I want my refund returned back to me that they are holdingThey will not return my numerous calls I have left or assist me with the returnI have also sent many emails and have sent a picture of the watch that needs to be returned and they are not assisting mePlease reach out to them with my complaint and hopefully they will send the return label I need to make my return to the seller and get my refund
It shouldn't surprise me that I'm writing a post about the continuation of racism in However, here I amPOSHMARK is the MOST RACIST site I have ever tried to buy and sell onTheir lack of professionalism, inequality and disparity between what certain ethnicities are allowed to do on the site is insanePoshmark is NOT the site for you if you are a minority looking to make extra moneyWhite individuals are allowed to harass you, run scams and sell whatever they like on the site (real or fake) despite rules stating that this is against the policyI guess "white" is "right" huh?
Numerous white individuals have harassed me about products they are NOT going to purchase, I have been continuously reported for things I have NOT done wrong and a white individual was able to file a claim against an item I sent, and receive her money backWhile, I am still without my itemLiving in a world where racism and white privilege is prevalent in everyday lifeI would have thought there would be a slight relief from poshmark administration, WRONG..I refuse to be treated unfairly by poshmarkI no longer will be using this site for any services, as they are not worthy of having my "Black Dollars"
As mentioned previously regarding#*** *** *** ***, our team found the item was not misrepresented and as such were forced to deny the caseWe strongly recommend the user ask the seller for exact measurements before purchasingAs a courtesy we have credited the user $in Posh CreditFor this reason, we consider the case closed
Ordered an item from online seller PoshmarkGot an email confirming my orderSet up an account so I could track my orderAccount failed, could never access it even though I meticulously typed the correct user name and passwordNever received any shipping information as promised Sent two emails to the company regarding access to my account and no email regarding shippingHave gotten no responseThey do not have a phone number After days I am suspecting a very poor if not an outright fraudulent business
This site alleges to prohibit the sale of REPLICA goods ( purses, jewelry, clothing , etc) They take 20% of all of sales and ALLOW replicas to be sold from their site ( ILLEGAL ) Numerous people have reported these sellers to them yet they do nothing because they are making illegal money from these sales
I recently purchased a pair of earrings from Postmark, from a specific sellerThe earrings were defective; one of the stones was crackedI received the following response from someone on the customer service team: hank you for writing inWe apologize you did not receive the order as describedCould you please provide us with photo proof so that we can better assist you? Please note that this is a huge exception to our process, as the funds were released to the seller but a case was not openedWhen the funds are released to the seller we are unable to reverse the transaction for a return or refund, as mentioned in our FAQs: *** Moving forward, if you find an issue with your order, please be sure to open up a formal return case on the order page by clicking "Problems/Order Inquiry." Cases must be opened within days of the item being delivered to your shipping address and the order must not be marked as receivedThis email was written two days ago, and nobody wil
I sold an item through Poshmark on thursday March 22nd at 12.01amI shipped the item on Monday March 26nd at 6:pm to my Poshmark customer .Poshmark never delivered the item, they retain the $purchase price and $(for the unusable shipping label that they provided me) On top of that, Poshmark emails me April 3th, 9pm that they have cancelled the sale They claim the item was delayed, except that it is in their possession and they are the ones causing any delaysI've attempted multiple times to contact both Poshmark and the buyer of my purse to resolve this matter ,with absolutely no responsesPoshmark retains the funds including the cost of the original unusable shipping label and my pursePoshmark initially sold the shipping label to my buyer for $Poshmark's label expired before I could get the package to the USPS office -their chosen shipperIt had expired in business days and USPS would not honor itI was then required to purchase another shipping label dir
I have purchased a watch that was being sold on poshmark website by a seller and it was not as described on the site and the seller has asked me to return the watch to her but poshmark has refused to send me the return label and there policy states a refund will not be issued unless they send the return labelThe seller wants her watch return to her and I want my refund returned back to me that they are holdingThey will not return my numerous calls I have left or assist me with the returnI have also sent many emails and have sent a picture of the watch that needs to be returned and they are not assisting mePlease reach out to them with my complaint and hopefully they will send the return label I need to make my return to the seller and get my refund
Initial Business Response /* (1000, 5, 2015/10/26) */
Our team has thoroughly investigated this return case and found that it dies not qualify for a return per Poshmark's guidelines
We encourage our users to ask as many questions as possible in regards to sizing and measurements prior
to making a purchaseAs the listing was accurately described, we denied the buyer's return case and as a courtesy offered her Posh Credit
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their guarantee of satisfaction does not existAll of their wording in their ad says that IF the item is not as described you can returnI DID exactly what I was asked to doAs soon as it arrived I tried it on and immediately realized IT WAS NOT AS DESCRIBED and filed a claim and now they are playing word gamesThey do not stand behind their guarantee that IF THE ITEM IS NOT AS DESCRIBED IT IS RETURNABLEThe item had been shrunk yet represented as true to size by the seller's words & photo of the labelI NEVER have had to ask any seller on Ebay if they are withholding any information that would be pertinentI was led to believe by all of Poshmark's wording that I as a buyer was protectedIn this case it was not so
I was never offered a refund only a $credit on my next purchaseWhy doesn't Poshmark handle their sellers better?
Final Business Response /* (4000, 10, 2015/11/11) */
As stated, we encourage our users to ask as many questions as possible in regards to sizing and measurements prior to making a purchase - as many of the items listed are used and sizing if subjective
As the listing was accurately described, we denied the buyer's return caseDue to this, we consider the case resolved
Final Consumer Response /* (4200, 12, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No where is it stated to contact seller about sizingSeller listed a picture of the label showing the sizePoshmark is not a good company to do business withThey are ebay wannabees and will never have the integrity ebay hasAs stated on Poshmark If item is not as described it is returnableThey fell way shortI would never do business with them again and have warned others to bewareThey lost me
This company is a joke! I have been with them since they started the siteThere customer service is horrible "nonexistent" you wait to weeks before you have money in your actual bank account from a transactionThey do not delete comments, even when someone accidentally copies and paste personal information into a comment (possible lawsuit there) There are no replies to emails anymoreThey take 20% of your sale! THAT IS CRAZY!! They only side with a buyer which posh is full of scam artist now, I had a $swimsuit DESTROYED by a buyer all because Posh does not offer returns, unless the item is damaged or not as described! Overall I would stay away from his site! I am leaving and opening up my own shop where I am in control of customer service, and my money!
I recently made a purchase on poshmark, it was disappointing finding that the company has a very low customer service, the company is impossible to reach, once you reach out to support although they confirm the email issue, they do not contact back, I well not make any more purchase trough poshmark
On October 31st, 2017, a Poshmark user purchased a pair of Christian Louboutin shoes from my Poshmark "closet"Poshmark requires that the seller send off the item within days or the buyer can cancel the orderI shipped them well within that time frameThe day the buyer received the shoes, he requested a returm by saying the shoes were misrepresented in my adI responded to Poshmark's email about the return, but they approved his request because they couldn't determine for sure if his claim was validI had no problem with thatPoshmark emailed me that the shoes would be shipped back to meOn Novemver 12th, I received an email from Poshmark stating that there had been no activity on the return shipping label they had provided the buyer and that "Rest assured, if the buyer doesn't ship soon, we will automatically release your payment." Eight days later the shoes arrivedI received them two weeks after the buyer's return request and it was immediately obvious that the buyer had w
I ordered a pair of shoes which were marked Once I received the product and tried it on, it clearly was a faulty productI let Poshmark know and they denied my claimI will never use there service again
My account was suddenly blocked yesterday by PoshI received no email explaining why and emailed them several times with no responseThis is a huge problem as I have recently sold and shipped several items and bought items that are supposed to be in transit but they have not been delivered as and I am not able to recieve my pending fundsThis is an important source of income for me and I am very worried upon reading other's similiar complaintsI have put lots of time and effort into creating my closet and have all positive feedback and ship very quicklyI feel this is extremely unfair to myself and others
I rarely ever leave negative reviews, but after trying to troubleshoot a login issue (one that I see has been shared by other users, the "incorrect login or password" error to spite successfully resetting my password multiple times, and doing all common trouble shooting) I contacted the support teamI received a very kind reply initially, which quickly devolved into a string of emails with different representatives telling me to do the exact same thing over and over, with different wording, regardless of what I responded and told them I had already triedOnce I because frustrated and expressed this the communication simply stoppedIf I'm having this much trouble simply trying to use their platform I can't imagine what you would encounter if you actually had a problem buying or selling
Ordered a limited edition bowl from a seller on PoshmarkThe item was delivered the day that I left to go out of town (Friday, October 20th)I did not return home until the very early hours of Tuesday the 24th, and promptly opened the package (while recording on my phone) to determine that the item arrived in piece, and as describedUnfortunately, due to the seller's poor packaging, the top portion of the bowl broke off, rendering the bowl uselessI immediately emailed Poshmark "support" and advised them of the situationI received an email back, advising that because I did not make a "claim" within days of receipt, that there was nothing they could do, and provided me with a $Poshmark "credit"There was absolutely no way for me to make a claim within days of receiving, because I was not home to do soI advised them that I was happy to send a copy of my train ticket & hotel reservation as proof, but they dug in their heels, and still refused to provide me with a ref
Initial Business Response /* (1000, 5, 2014/04/02) */
Refund was processed for the user on March 31, Case closed
Initial Consumer Rebuttal /* (2000, 7, 2014/04/04) */
Dear *** ***,
Thank you so much for your assistance with this caseI wanted to let you know that I
have heard back from Poshmark, and they have refunded my purchase(I had originally received an email from them on Friday stating that they would credit my Posmark account $20; however, I responded to say that was not acceptable)Here is a copy of the email from Poshmark:
Hi ***,
Thanks for your email and sincere apologies that you have received a replica instead of an authentic itemPlease note that Poshmark's policy gives the buyer days from the date of delivery to confirm the item they received is as describedBuyers can do this by "marking the item as received" in the App, which releases their payment to the sellers, or if there is a problem they must report the issue within days of delivery (as shown by USPS tracking information)Alternatively, if the buyer neither marks it as received nor files a dispute, the seller's payment will be automatically released on the 4th day of delivery
In this case, since you've already marked it as received, payment was released to the sellerAs a one-time exception, we will issue you a full refund for this order to the original method of paymentPlease note this is a huge exception as we do not compensate for orders that were accepted by the buyer
We will proceed with canceling your orderOnce the order has been canceled, an email with details of the cancellation and your refund will be sent to you
Thanks and Happy Poshing!
***
Again, thank you for your help! I am very happy and relieved that Poshmark has decided to refund my purchase!
Sincerely,
*** ***
Overall I have had a pleasant buying/selling experience on PoshmarkAs with any buying/selling app, look out for misrepresented items, etc.--not everyone online operates with the same level of integrityCheck seller feedback scores for an idea of their trustworthinessPosh support has generally been helpful in the relatively rare event of an issue arising, and the user always has recourse to Paypal protection--provided you pay with PPPosh's cut is 20%, more than some other apps, so I'll dock a star for thatThe standard shipping rate of $works in your favor for heavier items, and against you for cheap/lightweight ones, so I'll call that a washBoutique items can often be gotten cheaper elsewhere onlinesavvy shoppers will know thisBut as for gently used items, a favorite place to shop and sell
There are no returns, refunds, or exchanges, but they don't make that clear on the websiteI purchased a coat for my daughter and since she couldn't try it on beforehand and it was too small we are stuck with it without recourseNever will I use them again!
I purchased a Louis Vuitton Speedy off of Poshmark at the end of 2016/early Poshmark guaranteed they would authenticate any purchase over $I put all my trust in this company because I in fact know of a girl who sold her gently used authentic Louis Vuitton bags on this websiteWhen Poshmark authenticated the Speedy and delivered it to me I trusted that the bag was a knockoffI didn’t find out until a little later that the bag was actually a knock off and Poshmark refuses to give me my money back, going against their guarantee
I have purchased a watch that was being sold on poshmark website by a seller and it was not as described on the site and the seller has asked me to return the watch to her but poshmark has refused to send me the return label and there policy states a refund will not be issued unless they send the return labelThe seller wants her watch return to her and I want my refund returned back to me that they are holdingThey will not return my numerous calls I have left or assist me with the returnI have also sent many emails and have sent a picture of the watch that needs to be returned and they are not assisting mePlease reach out to them with my complaint and hopefully they will send the return label I need to make my return to the seller and get my refund
It shouldn't surprise me that I'm writing a post about the continuation of racism in However, here I amPOSHMARK is the MOST RACIST site I have ever tried to buy and sell onTheir lack of professionalism, inequality and disparity between what certain ethnicities are allowed to do on the site is insanePoshmark is NOT the site for you if you are a minority looking to make extra moneyWhite individuals are allowed to harass you, run scams and sell whatever they like on the site (real or fake) despite rules stating that this is against the policyI guess "white" is "right" huh?
Numerous white individuals have harassed me about products they are NOT going to purchase, I have been continuously reported for things I have NOT done wrong and a white individual was able to file a claim against an item I sent, and receive her money backWhile, I am still without my itemLiving in a world where racism and white privilege is prevalent in everyday lifeI would have thought there would be a slight relief from poshmark administration, WRONG..I refuse to be treated unfairly by poshmarkI no longer will be using this site for any services, as they are not worthy of having my "Black Dollars"
As mentioned previously regarding#*** *** *** ***, our team found the item was not misrepresented and as such were forced to deny the caseWe strongly recommend the user ask the seller for exact measurements before purchasingAs a courtesy we have credited the user $in Posh CreditFor this reason, we consider the case closed
Ordered an item from online seller PoshmarkGot an email confirming my orderSet up an account so I could track my orderAccount failed, could never access it even though I meticulously typed the correct user name and passwordNever received any shipping information as promised Sent two emails to the company regarding access to my account and no email regarding shippingHave gotten no responseThey do not have a phone number After days I am suspecting a very poor if not an outright fraudulent business
This site alleges to prohibit the sale of REPLICA goods ( purses, jewelry, clothing , etc) They take 20% of all of sales and ALLOW replicas to be sold from their site ( ILLEGAL ) Numerous people have reported these sellers to them yet they do nothing because they are making illegal money from these sales
I recently purchased a pair of earrings from Postmark, from a specific sellerThe earrings were defective; one of the stones was crackedI received the following response from someone on the customer service team: hank you for writing inWe apologize you did not receive the order as describedCould you please provide us with photo proof so that we can better assist you? Please note that this is a huge exception to our process, as the funds were released to the seller but a case was not openedWhen the funds are released to the seller we are unable to reverse the transaction for a return or refund, as mentioned in our FAQs: *** Moving forward, if you find an issue with your order, please be sure to open up a formal return case on the order page by clicking "Problems/Order Inquiry." Cases must be opened within days of the item being delivered to your shipping address and the order must not be marked as receivedThis email was written two days ago, and nobody wil
I sold an item through Poshmark on thursday March 22nd at 12.01amI shipped the item on Monday March 26nd at 6:pm to my Poshmark customer .Poshmark never delivered the item, they retain the $purchase price and $(for the unusable shipping label that they provided me) On top of that, Poshmark emails me April 3th, 9pm that they have cancelled the sale They claim the item was delayed, except that it is in their possession and they are the ones causing any delaysI've attempted multiple times to contact both Poshmark and the buyer of my purse to resolve this matter ,with absolutely no responsesPoshmark retains the funds including the cost of the original unusable shipping label and my pursePoshmark initially sold the shipping label to my buyer for $Poshmark's label expired before I could get the package to the USPS office -their chosen shipperIt had expired in business days and USPS would not honor itI was then required to purchase another shipping label dir
I have purchased a watch that was being sold on poshmark website by a seller and it was not as described on the site and the seller has asked me to return the watch to her but poshmark has refused to send me the return label and there policy states a refund will not be issued unless they send the return labelThe seller wants her watch return to her and I want my refund returned back to me that they are holdingThey will not return my numerous calls I have left or assist me with the returnI have also sent many emails and have sent a picture of the watch that needs to be returned and they are not assisting mePlease reach out to them with my complaint and hopefully they will send the return label I need to make my return to the seller and get my refund
Initial Business Response /* (1000, 5, 2015/10/26) */
Our team has thoroughly investigated this return case and found that it dies not qualify for a return per Poshmark's guidelines
We encourage our users to ask as many questions as possible in regards to sizing and measurements prior
to making a purchaseAs the listing was accurately described, we denied the buyer's return case and as a courtesy offered her Posh Credit
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their guarantee of satisfaction does not existAll of their wording in their ad says that IF the item is not as described you can returnI DID exactly what I was asked to doAs soon as it arrived I tried it on and immediately realized IT WAS NOT AS DESCRIBED and filed a claim and now they are playing word gamesThey do not stand behind their guarantee that IF THE ITEM IS NOT AS DESCRIBED IT IS RETURNABLEThe item had been shrunk yet represented as true to size by the seller's words & photo of the labelI NEVER have had to ask any seller on Ebay if they are withholding any information that would be pertinentI was led to believe by all of Poshmark's wording that I as a buyer was protectedIn this case it was not so
I was never offered a refund only a $credit on my next purchaseWhy doesn't Poshmark handle their sellers better?
Final Business Response /* (4000, 10, 2015/11/11) */
As stated, we encourage our users to ask as many questions as possible in regards to sizing and measurements prior to making a purchase - as many of the items listed are used and sizing if subjective
As the listing was accurately described, we denied the buyer's return caseDue to this, we consider the case resolved
Final Consumer Response /* (4200, 12, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No where is it stated to contact seller about sizingSeller listed a picture of the label showing the sizePoshmark is not a good company to do business withThey are ebay wannabees and will never have the integrity ebay hasAs stated on Poshmark If item is not as described it is returnableThey fell way shortI would never do business with them again and have warned others to bewareThey lost me
This company is a joke! I have been with them since they started the siteThere customer service is horrible "nonexistent" you wait to weeks before you have money in your actual bank account from a transactionThey do not delete comments, even when someone accidentally copies and paste personal information into a comment (possible lawsuit there) There are no replies to emails anymoreThey take 20% of your sale! THAT IS CRAZY!! They only side with a buyer which posh is full of scam artist now, I had a $swimsuit DESTROYED by a buyer all because Posh does not offer returns, unless the item is damaged or not as described! Overall I would stay away from his site! I am leaving and opening up my own shop where I am in control of customer service, and my money!
I recently made a purchase on poshmark, it was disappointing finding that the company has a very low customer service, the company is impossible to reach, once you reach out to support although they confirm the email issue, they do not contact back, I well not make any more purchase trough poshmark