I purchased a Gucci belt from Poshmark on October 12, It was advertised as a genuine Gucci belt and was priced as a genuine Gucci beltI paid $But when I received it, it was clearly not an authentic Gucci belt as advertisedI emailed them requesting a refund multiple timesMy mother also emailed them on October 27, However, to date, we have only received an email from them stating that they are "transitioning to a new email system" and to "hang tight"Moreover, we are unable to reply to this computer generated emailWe have also tried to call them but we receive an automated message which also does not allow you to respondI still have not heard back from them
I have issuesThe first I sold items and mixed the labels upI contacted Poshmark and they said they would send the correct shipping labels to the buyersA month later after several attempts to contact them and get my payment releasedI finally got one of the buyer to tell me they never received their itemPoshmark just told me they released my payment but they did notIt was over $**Poshmark would just send me emails saying they would answer me soonThe second issue is I bought a pair of boot and I accepted them when I got themThen I looked them over and the buckle was backwards on themPoshmark is supposed to cover things like this when they are not honest in the description of an item, however once again they don't address this in the email answersOnly they will answer you as soon as they can
As stated, the first time purchase promotional shipping fee cannot be combined with referral creditBecause referral credit was used, the first time shipping discount was not validTherefore, no refund will be issued
On this site you pay $6+ for "1-day shipping" by defaultThen in fine print of shipping policy it says seller may be on vacation so it could take weeks to get purchase anywayThe only way to contact seller is by putting a comment on item you purchasedThis does not seem right: (
Complaint: ***I am rejecting this response because: I have shipped the package back to Poshmark but have not received a refund yet
This vendor has repeatedly demonstrated their willingness to operate in bad faith and until I receive a refund it is premature to close this case
In fact, the more that I think about it, even Poshmark's request to close this case before the refund has actually been issued pushes the envelope of decent business practice. It is a perfect illustration of the sneaky way that they do business. Perhaps you can pull other case files with Poshmark and look for a similar pattern in disputes that others have filed, and you can reassess the mark that you give this business. It is crystal clear to me that my experience is the tip of the iceberg.Sincerely,*** ***
*** records do not show tracking information on the label provided to the seller by PoshmarkHowever, as a courtesy a support team member credited the seller with their full earnings and also refunded the buyer.
Due to this, we consider the case resolved
I recently purchased a Chanel Jumbo Double Flap in Caviar via Poshmark sold by a boutique sellerIt was described as brand new with tag, no scratches, scuffs or imprintedPoshmark has a free authenticating service so all designer goods will be sent through their headquarters to authenticate and they promise they will handle the bag with careHowever when I received my bag, there are multiple scratches, upfront and back, as well as inside the bagAll the protecting cloth that supposedly came with the bag are put aside, not placed inside and outside the bagIt was authenticated by Poshmark employee named ETUpon receiving them, I immediately contacted seller and she denied the scratchesWe came to an agreement that all these scratches could be made by the authenticator or employee at PoshmarkI soon reached out to Poshmark with evidential photos and after a few days, I was granted a shipping label to return the bag to seller for a full refundNo explanation or apologies was made
A customer bought one of my itemsThe package never tracked with the United States Postal Service therefore the customer could not accept the packageShe received the packageI have emailed Poshmark three times regarding this issue and have been ignoredI need my percentage of the sale I am owed
Initial Business Response /* (1000, 6, 2015/11/19) */
The order was returned to the seller on November 2nd (signature upon delivery confirmed)USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXXWe do not believe that the shipment was emptyWe have requested a formal police report to escalate the issue
as the value of the item is considered grand theft
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already told them a dozen times the police said it was a civil matter, as far as I know there is no police report, I will call the police department and ask them, but they said it was up to poshmark to handle it, since it was a transaction that room place on their application
Final Business Response /* (4000, 10, 2015/12/07) */
The seller has been compensated for the ring, notified on NOV 23RD, AT 2:39PM
Hello, I have been having issues with Poshmark for well over a month nowThe site is claiming I was selling un authorized or un-authentic merchandiseI was not selling inauthentic merchandise, the coat was clearly marked that it was not the brand and a customer returned it for the sizing not because of an authenticity issueMy account was reprimanded and deactivated and they are now holding my earning for different 100% authentic orders hostage! They also just dis continued my current account with over $*** plus dollars in pending salesThey even authenticated my *** *** heels to be authentic and they still yet shut my site down for no relevant reasonI want the money from my prior sales! Its absolutely ridiculous that they are holing my money from legitimate sales with star ratings from the buyers hostage! I'm sick of their horrific customer serve and I want the funds that are owed to me! No one answers emails and they have don't have any phone supportMy accounts
It shouldn't surprise me that I'm writing a post about the continuation of racism in However, here I amPOSHMARK is the MOST RACIST site I have ever tried to buy and sell onTheir lack of professionalism, inequality and disparity between what certain ethnicities are allowed to do on the site is insanePoshmark is NOT the site for you if you are a minority looking to make extra moneyWhite individuals are allowed to harass you, run scams and sell whatever they like on the site (real or fake) despite rules stating that this is against the policyI guess "white" is "right" huh?
Numerous white individuals have harassed me about products they are NOT going to purchase, I have been continuously reported for things I have NOT done wrong and a white individual was able to file a claim against an item I sent, and receive her money backWhile, I am still without my itemLiving in a world where racism and white privilege is prevalent in everyday lifeI would have thought there would be a slight relief from poshmark administration, WRONG..I refuse to be treated unfairly by poshmarkI no longer will be using this site for any services, as they are not worthy of having my "Black Dollars"
My debt card account ending has been incorrectly charged over the past few monthsPlease see below dates and changes that are unauthorized and should be refunded1/$3/$4/$5/$6/$7/$7/$7/$7/$I turned in June, and is currently serving on active duty with US Air ForcePlease remove *** *** *** ** *** from your system
Regarding order ***, the order has been cancelled and the user has been refunded the total amount of $on February 3rd, For this reason we consider the case closed
Buyer beware ! I purchased a pair of leggings for dollars and shipping fee, the seller said great condition, what I received in the mail had holes in the crotch PoshMark only was willing to give me back in credit to buy something else!
Feel like I was robbedRun far away from PoshMark
A dispute management agent was in contact with the customer on *** *** requesting photos of the returned itemHowever, an email response was never sent by the customerIn order for an agent to further assist with a claim, it is required that photo proof be provided
Additionally, we see that the customer's Poshmark account has already been deleted, therefore we are unable to assist further with their inquiry
Due to this, we consider the matter resolved
I sold an item on Poshmark siteCustomer wanted to return itemPoshmark approved returnCustomer never shipped item for return (Poshmark has proof of this) therefore its clear that buyer wants to keep itemPoshmark assured me -via email- that I would be paid for my item by *** I do not have my item nor the $*** due to me from PoshmarkPoshmark will not respond to my over emails requesting my funds
On January 12, 2018, I had sold my Louis Vuitton now GM Handbag to a fellow “posher”Because the selling price was over $(I sold it for $550) I had to ship it to Poshmark first for authenticationPoshmark received the bag days later after the purchaseThey had then set up to have the bag be picked up and sent to the customer who purchased itThe bag was out for delivery on January 19th and according to the USPS, the customer was not home and there was no secure location to keep the packageA week went by and I checked USPS website and it stated that if the customer did not reschedule delivery by February 1, 2018, the bag would then get sent back to Poshmark on February 2, I got in touch with the customer and informed her with all of this informationWhen I spoke with her she reset the delivery for January 26, When her and I looked on the USPS that day, it stated that the bag was out for deliveryThe customer never got the bag re delivered to herI am now turni
I solded a Apple Watch to a customer and she opened up a complaint and then after that she said the Apple Watch was fine and after that she never texted me back and never gave me my money
Wife was victim of fraudulent purchase of item through Poshmark and they have not responded to emails concerning it They have no phone number available to speak with customer service Seems to be a poorly run or possibly shady business
I purchased a Gucci belt from Poshmark on October 12, It was advertised as a genuine Gucci belt and was priced as a genuine Gucci beltI paid $But when I received it, it was clearly not an authentic Gucci belt as advertisedI emailed them requesting a refund multiple timesMy mother also emailed them on October 27, However, to date, we have only received an email from them stating that they are "transitioning to a new email system" and to "hang tight"Moreover, we are unable to reply to this computer generated emailWe have also tried to call them but we receive an automated message which also does not allow you to respondI still have not heard back from them
I have issuesThe first I sold items and mixed the labels upI contacted Poshmark and they said they would send the correct shipping labels to the buyersA month later after several attempts to contact them and get my payment releasedI finally got one of the buyer to tell me they never received their itemPoshmark just told me they released my payment but they did notIt was over $**Poshmark would just send me emails saying they would answer me soonThe second issue is I bought a pair of boot and I accepted them when I got themThen I looked them over and the buckle was backwards on themPoshmark is supposed to cover things like this when they are not honest in the description of an item, however once again they don't address this in the email answersOnly they will answer you as soon as they can
As stated, the first time purchase promotional shipping fee cannot be combined with referral creditBecause referral credit was used, the first time shipping discount was not validTherefore, no refund will be issued
On this site you pay $6+ for "1-day shipping" by defaultThen in fine print of shipping policy it says seller may be on vacation so it could take weeks to get purchase anywayThe only way to contact seller is by putting a comment on item you purchasedThis does not seem right: (
Complaint: ***I am rejecting this response because: I have shipped the package back to Poshmark but have not received a refund yet
This vendor has repeatedly demonstrated their willingness to operate in bad faith and until I receive a refund it is premature to close this case
In fact, the more that I think about it, even Poshmark's request to close this case before the refund has actually been issued pushes the envelope of decent business practice. It is a perfect illustration of the sneaky way that they do business. Perhaps you can pull other case files with Poshmark and look for a similar pattern in disputes that others have filed, and you can reassess the mark that you give this business. It is crystal clear to me that my experience is the tip of the iceberg.Sincerely,*** ***
*** records do not show tracking information on the label provided to the seller by PoshmarkHowever, as a courtesy a support team member credited the seller with their full earnings and also refunded the buyer.
Due to this, we consider the case resolved
I recently purchased a Chanel Jumbo Double Flap in Caviar via Poshmark sold by a boutique sellerIt was described as brand new with tag, no scratches, scuffs or imprintedPoshmark has a free authenticating service so all designer goods will be sent through their headquarters to authenticate and they promise they will handle the bag with careHowever when I received my bag, there are multiple scratches, upfront and back, as well as inside the bagAll the protecting cloth that supposedly came with the bag are put aside, not placed inside and outside the bagIt was authenticated by Poshmark employee named ETUpon receiving them, I immediately contacted seller and she denied the scratchesWe came to an agreement that all these scratches could be made by the authenticator or employee at PoshmarkI soon reached out to Poshmark with evidential photos and after a few days, I was granted a shipping label to return the bag to seller for a full refundNo explanation or apologies was made
A customer bought one of my itemsThe package never tracked with the United States Postal Service therefore the customer could not accept the packageShe received the packageI have emailed Poshmark three times regarding this issue and have been ignoredI need my percentage of the sale I am owed
Initial Business Response /* (1000, 6, 2015/11/19) */
The order was returned to the seller on November 2nd (signature upon delivery confirmed)USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXXWe do not believe that the shipment was emptyWe have requested a formal police report to escalate the issue
as the value of the item is considered grand theft
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already told them a dozen times the police said it was a civil matter, as far as I know there is no police report, I will call the police department and ask them, but they said it was up to poshmark to handle it, since it was a transaction that room place on their application
Final Business Response /* (4000, 10, 2015/12/07) */
The seller has been compensated for the ring, notified on NOV 23RD, AT 2:39PM
Hello, I have been having issues with Poshmark for well over a month nowThe site is claiming I was selling un authorized or un-authentic merchandiseI was not selling inauthentic merchandise, the coat was clearly marked that it was not the brand and a customer returned it for the sizing not because of an authenticity issueMy account was reprimanded and deactivated and they are now holding my earning for different 100% authentic orders hostage! They also just dis continued my current account with over $*** plus dollars in pending salesThey even authenticated my *** *** heels to be authentic and they still yet shut my site down for no relevant reasonI want the money from my prior sales! Its absolutely ridiculous that they are holing my money from legitimate sales with star ratings from the buyers hostage! I'm sick of their horrific customer serve and I want the funds that are owed to me! No one answers emails and they have don't have any phone supportMy accounts
It shouldn't surprise me that I'm writing a post about the continuation of racism in However, here I amPOSHMARK is the MOST RACIST site I have ever tried to buy and sell onTheir lack of professionalism, inequality and disparity between what certain ethnicities are allowed to do on the site is insanePoshmark is NOT the site for you if you are a minority looking to make extra moneyWhite individuals are allowed to harass you, run scams and sell whatever they like on the site (real or fake) despite rules stating that this is against the policyI guess "white" is "right" huh?
Numerous white individuals have harassed me about products they are NOT going to purchase, I have been continuously reported for things I have NOT done wrong and a white individual was able to file a claim against an item I sent, and receive her money backWhile, I am still without my itemLiving in a world where racism and white privilege is prevalent in everyday lifeI would have thought there would be a slight relief from poshmark administration, WRONG..I refuse to be treated unfairly by poshmarkI no longer will be using this site for any services, as they are not worthy of having my "Black Dollars"
My debt card account ending has been incorrectly charged over the past few monthsPlease see below dates and changes that are unauthorized and should be refunded1/$3/$4/$5/$6/$7/$7/$7/$7/$I turned in June, and is currently serving on active duty with US Air ForcePlease remove *** *** *** ** *** from your system
Regarding order ***, the order has been cancelled and the user has been refunded the total amount of $on February 3rd, For this reason we consider the case closed
Buyer beware ! I purchased a pair of leggings for dollars and shipping fee, the seller said great condition, what I received in the mail had holes in the crotch PoshMark only was willing to give me back in credit to buy something else!
Feel like I was robbedRun far away from PoshMark
Poshmark does not give any support for the buyer Once they get your money, they do not care if you even receive the merchandiseScam operation
A dispute management agent was in contact with the customer on *** *** requesting photos of the returned itemHowever, an email response was never sent by the customerIn order for an agent to further assist with a claim, it is required that photo proof be provided
Additionally, we see that the customer's Poshmark account has already been deleted, therefore we are unable to assist further with their inquiry
Due to this, we consider the matter resolved
I sold an item on Poshmark siteCustomer wanted to return itemPoshmark approved returnCustomer never shipped item for return (Poshmark has proof of this) therefore its clear that buyer wants to keep itemPoshmark assured me -via email- that I would be paid for my item by *** I do not have my item nor the $*** due to me from PoshmarkPoshmark will not respond to my over emails requesting my funds
On January 12, 2018, I had sold my Louis Vuitton now GM Handbag to a fellow “posher”Because the selling price was over $(I sold it for $550) I had to ship it to Poshmark first for authenticationPoshmark received the bag days later after the purchaseThey had then set up to have the bag be picked up and sent to the customer who purchased itThe bag was out for delivery on January 19th and according to the USPS, the customer was not home and there was no secure location to keep the packageA week went by and I checked USPS website and it stated that if the customer did not reschedule delivery by February 1, 2018, the bag would then get sent back to Poshmark on February 2, I got in touch with the customer and informed her with all of this informationWhen I spoke with her she reset the delivery for January 26, When her and I looked on the USPS that day, it stated that the bag was out for deliveryThe customer never got the bag re delivered to herI am now turni
I solded a Apple Watch to a customer and she opened up a complaint and then after that she said the Apple Watch was fine and after that she never texted me back and never gave me my money
Wife was victim of fraudulent purchase of item through Poshmark and they have not responded to emails concerning it They have no phone number available to speak with customer service Seems to be a poorly run or possibly shady business