I just started using *** and became very uncomfortable with a platform that did not allow phone contact nor would not respond to emailsI sold several items and (to a total of 110.00)I tried to withdraw it and they told me that I gave them to wrong bank account numberI then went to with a check which was after their expense was just under It had disappeared and was down to I wrote them about it and never heard back
Any government agencies, please take an action with this companyThey are Criminals allowing criminals to sell Fake items and allowing criminals to sell items that took pictures of othersDespite of complaints, emails, evidences, messages of criminal intent, Poshmark never do anything to stop them, Poshmark do not care as long as they got their moneyPlease investigate and close this business, every messages from them are computerizedBad business like this is not healthy to the communityPlease stop them
I sold two parcels of products on Poshmark and the buyer wished to return them and received a refundThis was fine with me, except when the return came back to me it was missing over plus itemsThe original items that were mine were not returned and in its place there were several dirty and broken pieces that were not even mine to begin withI have reached out to Poshmark via email and twitter and have heard back from themIt has been over a weekThey have automated customer service emails that say we will try to get back to you w/i 24-hrsI feel this complaint needs to be felt with in quicker manner, their unresponsive attitude is disturbingI’m not the only one who has been faced with silence over their wrongdoingsHad I googled their reviews before I never would have done business with them
The app itself works fine and is relatively user friendlyHOWEVER, the customer service is horribleNot only is it hard to get in touch with anyone, especially since they do not have a phone number, but when they finally respond to emails they seem unwilling to listen to your issueI ordered a bundle of three items and when it arrived one item was missingThe seller apologized and stated that it had simply been an accidentWe both requested that I simply be refunded for the one itemInstead, Poshmark offered me $of Poshmark credit “towards your next purchase.” The $wouldn’t even cover 1/of the money I’d lost, much less even cover the cost of shipping on another itemI declined this offer and again asked simply to be refunded the money for the one itemThey continue to refuse and keep insisting I return the entire order, even though these were the correct items and I had wanted to keep them all alongI spent two weeks dealing with customer service and trying to get refunded only for them to continue and refuseThis whole situation is ridiculous and I’m very upset that they won’t simply refund me for the itemI’d planned to start selling on Poshmark, but with this being my first purchase/experience there isn’t a chance of that anymoreThese are gross business practices and I fully intend to delete the app
I purchased an item that arrived with large stains - was not stated so in the seller descriptionThey would not refund me for the item, only provided a $credit to their websiteThere is no reason why the seller, who wasn't truthful in their description should continue to profit and I have to spend additional money to remove the stainsWhen I reached out to the support team to work out a resolution, I could not get an answerI posted my complaint on social media only to be told they dont have access to order information but I should hear from someone on the support team within 24-hoursThat never happenedWhen I reached out again via social media I received the following message on February 2: "Please note that our FB team and our support team are completely separate and that reaching out to us on social media will not expedite our response, as our support team responds to emails in the order that they were receivedIf someone has not yet been in contact with you, a member of our support team should be with you shortlyThank you for your patience!"
My original complaint was submitted on February and I have not been contacted by the support team since the message above from the social teamThis is horrible customer service and will never do business with them again
I purchased what was supposed to be an authentic Louis Vuitton purse and opium taking it to Louis vuitton store they informed me it was a fake or "knock off" I have contacted poshmark on several occasions 11/12/& 12/12/with no replyThis type of practice is illegal and fraudulent if i'm not mistaken all I want is my money back and I will gladly return said item
Our records show that a member of Poshmark's Support team reached out to email address*** on March 7, and email address*** on March 23rd to confirm with the user that they would like their account deletedHowever, no response was received so the account has
remained openWe ask that the user reach out directly to *** with their removal request so that it can be processed
Random seller purchased sneakers from me and I sent em the same day, she received them and made a claim that sneakers were bootleg and opened a case with PoshmarkThey are NOTSo she did her research and realized she was wrong and asked them to close the case and release my paymentIts been a week they did not respondNo number to call, email is non responsiveSO now she has sneakers and I did not get paid for itPoshmark has not made one comment or response
The last purchases I made with this company were never shippedThe first item that as never shipped was refundedThe second item has not been refundedYou cannot call anyone to get a response and the only way to contact the company is via an emailPer the last correspondence with the company they indicated my refund was issued but when I checked my paypal account the refund was not thereAll I want is my refundHere are my refund details from the company that have yet to be refundedRefund Details Order Placed: Mar 08:34AM Order Status: Cancelled Your total purchase price including shipping of $will be refunded back to you as follows: $back to PayPal account ***)
On march 22, *** Buyer heleneleila left feedback on my account that I STOLE MONEY FROM THERE BANK ACCOUNT WHEN THEY PURCHASED SOMETHING FROM MY POSHMARK STORE! This is so *** crazy! Posh shops never see or have any knowledge or access to any billing informationPOSHMARK HANDLES THAT! THEY JUST EMAIL US THE LABELSI CONTACTED THEM AND THEY REFUSED TO REMOVE THAT DEFAMATORY FEEDBACK AND SAID THEY DIDN'T KNOW HOW TO REMOVE IT!!!! I am fairly certain my credit card got compromised immediately after purchasing theseI had a dollar charge to sneakershop.com that was not mineDo not purchase from this seller
I decided to try out poshmarkI decided to get a Gucci bagThe vendor on the website explained to me you guys take % and wanted to avoid your feesshe asked me to go offline for the purchaseI told her no at first of courseI told her I wanted the bag authenticated and through your websiteshe then convinced me to pay half through venmo half through your websiteI felt uncomfortable but I could see she printed your shipping label and I had a tracking numberfull business days went byI kept tabs on herShe still had not put it in the mailI called then she wrote on your page "congrats it's in the mail" I could still see it wasn't shipped so I put a stop to it contacted you guys, my bank and venomVenmo got my money back in daysShe also had changed her name on venmo which was a red flagI guess she was pulling a few other scamsI reported her 2to you guys times and asked for the charge that was the other half to be taken off my credit cardIt was still never pu
Initial Business Response /* (1000, 5, 2015/04/22) */
After investigating the buyer's claims, the return case was denied because the purchase of mystery boxes are permitted on Poshmark and available for purchase at the buyer's own riskWe encourage buyers to ask any questions they have
before purchasing this type of listingThe buyer did not ask the seller any questions on the listings, therefore this case did not qualify for a return
We consider this case resolved
How about making purchases and only having seller actually send you your product? Then when you complain to their customer service about this legitimate issue, they send you a canned response for not receiving orderTry PoshmarkThat’s been my experience It’s a wonder they still exist with zero seller accountability I guess those bots really work delivering them high app reviews It’s funny they don’t have s rating on their Facebook page or have google reviewsAnyways, 4:odds of receiving your shipment is worse than AliExpressAnd that’s saying a lot
I bought an item that was delivered the item was not as described on the siteI have tried for weeks to email them with very little responsethere is literally no one who had addressed my issue there or reached out to me after numerous attempts
In accordance with our policies, Poshmark does not delete comments from listingsWith regard to the comments on the customer's listings in question that were left by the other accounts, they triggered our moderation system to control spamming, therefore the activity was automatically blocked
and removedAdditionally, we can assure that appropriate action was taken and our Moderation team takes reports of harassment in our marketplace very seriously
If the customer has any further questions or concerns, they may contact our team at [email protected]
Due to this, we consider the matter resolved
This issue is regarding use of an app owned and operated by PoshmarkI am/was a seller on this app for approxmonths prior to this incidentTerms of the app/website state that an order must be shipped within days, or the buyer has the right to cancelToo many cancellations may result in the suspension of your accountOn Saturday, 10:AM, I dropped off a package at the post office, and received a receipt stating that the package was entered into the system, and would begin tracking (within the hour it would update to being listed as 'package accepted')Approxan hour after this, the app notified me that the buyer had cancelled the transactionAs a result, the funds that were marked as PENDING were removed from my accountI attempted to contact customer service, which states a hour response timeI received an 'autoping' message that basically states that my attempt to contact them has been noted, and I should be replied to shortlyAs of this morning, the tracking numb
A person purchased an item from meIt is documented the time and day the buyer was notified of when the item would be shipped along with proof of *** receiptAfter I shipped the item the customer cancels their credit cardsI immediately wrote to posh customer service who didn't get back to me until almost a day laterPoshmark did not do anything about my package being already in transitInstead Poshmark refunded the buyer before the package was even deliveredThey also stated in the email that it's not guarenteed the buyer will return the itemThis buyer got a refund and refused to return my itemCompensation is not the best reward herePoshmark new policy where it makes since should be if an order is canceled once with proof of shipment the buyer must return the item back to the senderOnce information is updated the package is on its way to the sender then a refund should be releasedThis person has my merchandise and got a refundI don't want the moneyAll I wanted Was
Hi! I sold an item on 03/12, shipped 03/13, the item was approved by Poshmark conceirge 03/Since then I received update on the product on the appI contacted support and was told the info would be updated in hoursNothing happeneddays ago the buyer told me that she received a tracking number and that the bag was shipped days agoSo far I've received no tracking info, have no idea where the bag is, and of my emails to poshmark have not gotten any replies toThis is highly unprofessional
Poshmark claims to protect consumers from counterfit merchandiseI purchased a pair of sunglasses from a seller on their app and they were clearly counterfitI confirmed with a sunglasses retailer of the same brandI reported to Poshmark who argued back and forth for a week before having me send them the glassesThey refuse to agree that they are counterfit and refuse to process a returnSelling counterfeits is illegal and it would be dangerous for me to wear the glasses as they offer no actual eye protection
the purse I purchased is not what it was advertised atthis purse I got is very very small, the ad did not say it was a little purse
I just started using *** and became very uncomfortable with a platform that did not allow phone contact nor would not respond to emailsI sold several items and (to a total of 110.00)I tried to withdraw it and they told me that I gave them to wrong bank account numberI then went to with a check which was after their expense was just under It had disappeared and was down to I wrote them about it and never heard back
Any government agencies, please take an action with this companyThey are Criminals allowing criminals to sell Fake items and allowing criminals to sell items that took pictures of othersDespite of complaints, emails, evidences, messages of criminal intent, Poshmark never do anything to stop them, Poshmark do not care as long as they got their moneyPlease investigate and close this business, every messages from them are computerizedBad business like this is not healthy to the communityPlease stop them
I sold two parcels of products on Poshmark and the buyer wished to return them and received a refundThis was fine with me, except when the return came back to me it was missing over plus itemsThe original items that were mine were not returned and in its place there were several dirty and broken pieces that were not even mine to begin withI have reached out to Poshmark via email and twitter and have heard back from themIt has been over a weekThey have automated customer service emails that say we will try to get back to you w/i 24-hrsI feel this complaint needs to be felt with in quicker manner, their unresponsive attitude is disturbingI’m not the only one who has been faced with silence over their wrongdoingsHad I googled their reviews before I never would have done business with them
The app itself works fine and is relatively user friendlyHOWEVER, the customer service is horribleNot only is it hard to get in touch with anyone, especially since they do not have a phone number, but when they finally respond to emails they seem unwilling to listen to your issueI ordered a bundle of three items and when it arrived one item was missingThe seller apologized and stated that it had simply been an accidentWe both requested that I simply be refunded for the one itemInstead, Poshmark offered me $of Poshmark credit “towards your next purchase.” The $wouldn’t even cover 1/of the money I’d lost, much less even cover the cost of shipping on another itemI declined this offer and again asked simply to be refunded the money for the one itemThey continue to refuse and keep insisting I return the entire order, even though these were the correct items and I had wanted to keep them all alongI spent two weeks dealing with customer service and trying to get refunded only for them to continue and refuseThis whole situation is ridiculous and I’m very upset that they won’t simply refund me for the itemI’d planned to start selling on Poshmark, but with this being my first purchase/experience there isn’t a chance of that anymoreThese are gross business practices and I fully intend to delete the app
I purchased an item that arrived with large stains - was not stated so in the seller descriptionThey would not refund me for the item, only provided a $credit to their websiteThere is no reason why the seller, who wasn't truthful in their description should continue to profit and I have to spend additional money to remove the stainsWhen I reached out to the support team to work out a resolution, I could not get an answerI posted my complaint on social media only to be told they dont have access to order information but I should hear from someone on the support team within 24-hoursThat never happenedWhen I reached out again via social media I received the following message on February 2: "Please note that our FB team and our support team are completely separate and that reaching out to us on social media will not expedite our response, as our support team responds to emails in the order that they were receivedIf someone has not yet been in contact with you, a member of our support team should be with you shortlyThank you for your patience!"
My original complaint was submitted on February and I have not been contacted by the support team since the message above from the social teamThis is horrible customer service and will never do business with them again
I purchased what was supposed to be an authentic Louis Vuitton purse and opium taking it to Louis vuitton store they informed me it was a fake or "knock off" I have contacted poshmark on several occasions 11/12/& 12/12/with no replyThis type of practice is illegal and fraudulent if i'm not mistaken all I want is my money back and I will gladly return said item
Our records show that a member of Poshmark's Support team reached out to email address*** on March 7, and email address*** on March 23rd to confirm with the user that they would like their account deletedHowever, no response was received so the account has
remained openWe ask that the user reach out directly to *** with their removal request so that it can be processed
Random seller purchased sneakers from me and I sent em the same day, she received them and made a claim that sneakers were bootleg and opened a case with PoshmarkThey are NOTSo she did her research and realized she was wrong and asked them to close the case and release my paymentIts been a week they did not respondNo number to call, email is non responsiveSO now she has sneakers and I did not get paid for itPoshmark has not made one comment or response
The last purchases I made with this company were never shippedThe first item that as never shipped was refundedThe second item has not been refundedYou cannot call anyone to get a response and the only way to contact the company is via an emailPer the last correspondence with the company they indicated my refund was issued but when I checked my paypal account the refund was not thereAll I want is my refundHere are my refund details from the company that have yet to be refundedRefund Details Order Placed: Mar 08:34AM Order Status: Cancelled Your total purchase price including shipping of $will be refunded back to you as follows: $back to PayPal account ***)
On march 22, *** Buyer heleneleila left feedback on my account that I STOLE MONEY FROM THERE BANK ACCOUNT WHEN THEY PURCHASED SOMETHING FROM MY POSHMARK STORE! This is so *** crazy! Posh shops never see or have any knowledge or access to any billing informationPOSHMARK HANDLES THAT! THEY JUST EMAIL US THE LABELSI CONTACTED THEM AND THEY REFUSED TO REMOVE THAT DEFAMATORY FEEDBACK AND SAID THEY DIDN'T KNOW HOW TO REMOVE IT!!!! I am fairly certain my credit card got compromised immediately after purchasing theseI had a dollar charge to sneakershop.com that was not mineDo not purchase from this seller
I decided to try out poshmarkI decided to get a Gucci bagThe vendor on the website explained to me you guys take % and wanted to avoid your feesshe asked me to go offline for the purchaseI told her no at first of courseI told her I wanted the bag authenticated and through your websiteshe then convinced me to pay half through venmo half through your websiteI felt uncomfortable but I could see she printed your shipping label and I had a tracking numberfull business days went byI kept tabs on herShe still had not put it in the mailI called then she wrote on your page "congrats it's in the mail" I could still see it wasn't shipped so I put a stop to it contacted you guys, my bank and venomVenmo got my money back in daysShe also had changed her name on venmo which was a red flagI guess she was pulling a few other scamsI reported her 2to you guys times and asked for the charge that was the other half to be taken off my credit cardIt was still never pu
Initial Business Response /* (1000, 5, 2015/04/22) */
After investigating the buyer's claims, the return case was denied because the purchase of mystery boxes are permitted on Poshmark and available for purchase at the buyer's own riskWe encourage buyers to ask any questions they have
before purchasing this type of listingThe buyer did not ask the seller any questions on the listings, therefore this case did not qualify for a return
We consider this case resolved
How about making purchases and only having seller actually send you your product? Then when you complain to their customer service about this legitimate issue, they send you a canned response for not receiving orderTry PoshmarkThat’s been my experience It’s a wonder they still exist with zero seller accountability I guess those bots really work delivering them high app reviews It’s funny they don’t have s rating on their Facebook page or have google reviewsAnyways, 4:odds of receiving your shipment is worse than AliExpressAnd that’s saying a lot
I bought an item that was delivered the item was not as described on the siteI have tried for weeks to email them with very little responsethere is literally no one who had addressed my issue there or reached out to me after numerous attempts
In accordance with our policies, Poshmark does not delete comments from listingsWith regard to the comments on the customer's listings in question that were left by the other accounts, they triggered our moderation system to control spamming, therefore the activity was automatically blocked
and removedAdditionally, we can assure that appropriate action was taken and our Moderation team takes reports of harassment in our marketplace very seriously
If the customer has any further questions or concerns, they may contact our team at [email protected]
Due to this, we consider the matter resolved
This issue is regarding use of an app owned and operated by PoshmarkI am/was a seller on this app for approxmonths prior to this incidentTerms of the app/website state that an order must be shipped within days, or the buyer has the right to cancelToo many cancellations may result in the suspension of your accountOn Saturday, 10:AM, I dropped off a package at the post office, and received a receipt stating that the package was entered into the system, and would begin tracking (within the hour it would update to being listed as 'package accepted')Approxan hour after this, the app notified me that the buyer had cancelled the transactionAs a result, the funds that were marked as PENDING were removed from my accountI attempted to contact customer service, which states a hour response timeI received an 'autoping' message that basically states that my attempt to contact them has been noted, and I should be replied to shortlyAs of this morning, the tracking numb
A person purchased an item from meIt is documented the time and day the buyer was notified of when the item would be shipped along with proof of *** receiptAfter I shipped the item the customer cancels their credit cardsI immediately wrote to posh customer service who didn't get back to me until almost a day laterPoshmark did not do anything about my package being already in transitInstead Poshmark refunded the buyer before the package was even deliveredThey also stated in the email that it's not guarenteed the buyer will return the itemThis buyer got a refund and refused to return my itemCompensation is not the best reward herePoshmark new policy where it makes since should be if an order is canceled once with proof of shipment the buyer must return the item back to the senderOnce information is updated the package is on its way to the sender then a refund should be releasedThis person has my merchandise and got a refundI don't want the moneyAll I wanted Was
Hi! I sold an item on 03/12, shipped 03/13, the item was approved by Poshmark conceirge 03/Since then I received update on the product on the appI contacted support and was told the info would be updated in hoursNothing happeneddays ago the buyer told me that she received a tracking number and that the bag was shipped days agoSo far I've received no tracking info, have no idea where the bag is, and of my emails to poshmark have not gotten any replies toThis is highly unprofessional
Poshmark claims to protect consumers from counterfit merchandiseI purchased a pair of sunglasses from a seller on their app and they were clearly counterfitI confirmed with a sunglasses retailer of the same brandI reported to Poshmark who argued back and forth for a week before having me send them the glassesThey refuse to agree that they are counterfit and refuse to process a returnSelling counterfeits is illegal and it would be dangerous for me to wear the glasses as they offer no actual eye protection