Poshmark is doesn’t not take care of their customersI had mentioned to them that the seller had lied on their adTo make matters worse they responded with an automated responseThey have no communication available aside from an email they are “transitioning” or the phone that has a voicemail that has been “filled”
a buyrt bought something from me in poshmarkEverything went well I got the product delivered signed in usps and I got the payment issued to me but upon depositing to my bank payment got cancelled and also the order that has been delivered already
I previously sold cell phone cases on poshmark, the cases were brand names that I didn't know of, therefore my account was suspended because the cases were inspiredI had no problem with my account being suspended, however I made sells and have yet to receive he money for the sells I made and the customers have received their items and were satisfied with the itemsPoshmark refuse to pay me the money from my sells, they sent me an email stating that I will not receive my deposits unless I show proof of authenticity, as you may know I do not have proof because I never stated that the cases were authentic when I posted it on the app
I sold someone a used Fendi belt on PoshmarkThe belt was listed as a used item with the correct sizeI had been trying to sell the belt for awhile and the buyer purchased it for $It is a designer Italian leather belt that retails for $400+After sold I was supposed to recieve $and Poshmark would keep their $I collect and sell Designer belts and was relieved to finally sell this one, as it had been listed for awhileAs soon the buyer recieved the item he immediately opened a case for a return and refund, because the belt did not fit(documented messages)He repeatedly stated the belt was too small, did not fit, and that it was a no brainer to return it becuase it did not fitHe never once mentioned anything about the condition of the bel or being listed in accuratelyI professionally explained to him that purchasing an item that does not fit was clearly listed as non-acceptable return reason based on Poshmark’s terms, we both agreed tooThe buyer continued to compla
Couple days ago I realized I can’t purchased any merchandise from another vendor, the message said I’m unable to purchasedI contact a Michelle from customer service her respond was this JAN 19, | 04:46PM PST Michelle replied: Hi there, Thank you for your emailOur system, which is very accurate, has detected a strong link between your account and another account that has been permanently suspendedFor this reason, we will not be offering reinstatementThank you for your understanding.*** I try to found out what the reason, she didn’t explain I have pending balance on my account $I’m very disappointed with the service I have been with poshmark since I can’t sell nor purchased anythingIt’s lack of communication and no help from poshmark team memberTry to explain my situation but they seem they are too goodI would like to continue with poshmark
I recently sold a Louis Vuitton purse through PoshmarkThe purse was sold for $Any purse sold over $must be sent to Poshmark HQ for authentificationThis is to protect the buyer and make sure the purse is not fakeI sent my purse to Poshmark and it was authenticatedI have an email reflecting thisThe purse was then mailed from Poshmark to the buyerThe buyer never received my purse and states it was lost in the mailI have emailed Poshmark asking for assistance with this matter and have been ignored for two weeksI have emailed Poshmark times
Sold gucci sneakers for $325, my payment should be $Return was accepted by poshmark and the customer is alotted days to shipIt has been days and no response from poshmark about releasing my payment
As stated in our policy, buyer cannot open a formal case if it simply does not fit or they no longer
want it
we recommend commenting directly on a listing if you have any questions regarding the measurements, fit, color, or any other aspect of the item before purchaseFor the item you have received, we suggest listing it in your own closet for sale, donating it, or gifting it.
For this reason, we consider the case closed
I purchase an item from Poshmark on the 15th of April all mail is through priority which I usually always receive within to business days the tracking stopped on April 19th and there's been no more movement from Sacramento California so I contact the Poshmark because I the seller and USPS realize something went wrong with the package they told me to contact them back April 30th weeks I did today no reply I left over messages all I want back is my $but I'm getting no response it's unfair to me it's rude and I've been buying and selling with them since
Final Consumer Response /* (3000, 5, 2015/12/16) */
Poshmark has e-mailed me back and forth saying they have investigated and see nothing wrong with the purseI never said it was damaged because it's brand newIt was stated "authentic" and it's notDo you want more pictures and their e-mails
forwarded to you?
I have requested two recent refunds for two separate items purchased onlineThe service has been excessively slow and one request was "denied" although the seller clearly misrepresented the size of the item in the listingThe other item was never received by me, however, the seller and I have both contacted Poshmark and I have yet to be refundedOrder #: ***$*** - Item ordered on May and never receivedI have requested a refund several times without a responseThe seller has the itemOrder #: *** $*** - The shoes were listed online in the description as a US size They are actually a European size 37, not a US size at allI provided Poshmark with a photo of the size imprinted on the shoe and a standard shoe size conversion chart which shows measurements for shoes and that a European size is the equivalent of a US size 6.5, not a size as listed in the descriptionI own several pairs of European shoes and would hav
I was a seller on this websiteI sold a pair of adidas, that I retailed bought for about I sold them from and of course poshmark gains a profit so I received about dollarsFine, no problemThe buyer stated that the shoes did not seem authentic to her so she made a return (keep in mind I gave support a heads up before she made the return) they advised to just wait it out until she did because I’m their guidelines nothing they could do could intervene that)So the return happens, they immediately ask for the dollars because they have already reimbursed herNo problem at allIt’s more so my faultI pay them back as soon as I get the email and close my account, just because I was embarrassedSo they never tell me they’ll send the shoes until I email asking about themThe representative (which is who I’ve spoken to consistently throughout, sends me a confirmation saying they would soon be sent backSo approximately a week later, I received a package from their HQ..s
I am a senior citizin a cancer survivor and a domstic abuse survivorAnd in June of this year I bacame a reseller, I resell on various sites one of which is PoshMarkI have a few items listed and just recently sold one a Guess glass case for $When I received my funds from the sale I only received $which means that they took 59% of my earningsWhen I had learned of this I sent them emails stating that they need to contact the buy and have them return the glass case to me so I can resell it for a better priceThey kept sending me the same email over and over stating that the buyer has time to refuse itIm an old lady and I live on a fixed income I do reselling for extra income to supplement my social security moneyIm will to pay the shipping for the return of the glass caseThats all I want is for them to either help me contact the buyer myself or they contact them for me or only take 20% and give me the remainderI am totally aware that they have to earn money too but
I have been selling on this app since and have been loving iti have made over salesthe support answers within 24-hours like they sayhopefully they will eventually get a live chat or phone service, but I am yet to experience a negative problem
***
I accidentally bought a product from this app, I accidentally had my phone unlocked in my pockets and accidentally bough an itemThis business have a hours cancellation policy(I was still within the three hours requirements)I asked them to cancel the purchase and they said no, because the seller shipped wihin the hours windowI told them I will return the item to the sellers and they have refused to answer to my request of give me my money backThe business is very unetical , scammersI need my money back
I recently sold a handbag on PoshmarkI shipped the bag to the purchaser in mint conditionThere were no flawsThe purchaser filed a claim stating that the item arrive damagedThe purchase was cancelled and the item arrived back to meWhen I received the item, it was damaged and not in the condition I mailed it inI am now stuck with a damaged item that I can not use or re-sellI have written into their customer service just to be told it was an oversight on my partI assure you, I did not mail the item out damaged and the customer is the one who damaged the itemI think it is crazy that The company is putting the blame on me and not doing anything to look into the matterI have been selling on Poshmark for quite sometime and have never had an issue with a buyerI want the compensation for the bag since I am now at a loss and stuck with a damaged bag
I recently purchased an item through the site and had the worst experience with the seller through no fault of my ownThe product was not shipped in a timely manner nor was the item as describedI contacted the company and filed a formal complaintBecause I did this the company revokes your right to address the seller through feedback! The whole point of feedback is to inform other buyers of the quality of the sellerThe company even deemed the seller at fault for failing to disclose the damage to the item I purchasedWhen I contacted Poshmark to ask why I was not allowed to leave feedback I was told it was because there was a formal complaint! The formal complaint is correct and poshmark sides with me since the seller was at faultI was told I could return the item for a refundHowever I still would not allowed to leave feedbackI have now have no ability to address the seller or contact the seller regarding the purchase or to leave feedback based on the awful nature of my exp
Beware of shopping on Poshmark I purchased a jacket which was described as being one colorWhen it arrived it was a different colorI followed the vague Poshmark process of problem with purchaseI sent a photograph ofthe jacket Poshmark then asked me three more times to take additional photograps of the jacket brcause the vendor accused me of not takint photographs in "natural light" It was clear to me that when you buy something on Poshmark from a vendor who deliberately describes an itm in a misleading way, that Poshmark is unwilling to allow the purchaser to return the item and get the refund that is due Poshmark is not a customer friendly platform for shopping so buyers should beware that they could be misled by vendors without any recourse
I sold a pair of Levi’s jeans through PoshmarkThe seller of the jeans did not like the fabric used, because he did not like the fabric he decided the jeans were inauthenticHe then provided images of all the authentic Levi’s tags and marks on the jeansPoshmark then authorized a refund of the jeans without responding to my concerns, questions, or requests to speak to the customer service representative’s supervisorFurthermore, the customer service representative threatened me with legal actionMy jeans have been in a stranger’s possession for over a weekI am out the rescources required to list the jeans on poshmark’s site, pack, and ship the itemAllowing a disgruntled stranger to keep and then return my jeans, likely means the jeans will not be in their original, new, and unworn condition they were in when they were shipped inPoshmark’s actions of rewarding the customer a refund without acknowledging or responding to my concerns and request to speak to a supervisor are una
I am a buyer on Poshmark and have had wonderful transactions for about three years now, that is until I started purchasing bathing suitsOut of four, two had problems and I filed Not as Described cases on bothAccording to Poshmark I did not file a Case on the first one, that's their story and they are sticking to itI DID file the case within the hour frame and uploaded a photo as requiredI then contacted the company the next day to see why I did not receive an acknowledgmentNo answerI contacted them again, no answerI then added a message to a message they sent me regarding a different suit and while they addressed the second suit, no response to my inquiry on the firstI then started sending email every two days, and would get an answer that didn't address the situationThis went on and on for almost two weeks at which point I contacted my credit card companyTheir responses told me they didn't fully read or understand my email after repeating myself over & over again (example; I explained that the suit's leg hole elastic was old and stretched out making the legs large and the suit unwearable and they responded that I could not return the suit due to fit)Scream! Then another rep joined the fray and stated they would "allow" me to return the suit on my dimeI explained that I had already contacted my credit card company and the dispute was filedTwo emails later from them and they are giving me terms if I don't file a dispute, despite my having already said the dispute was done and found in my favor (I sent my CC company a transcript of all the emails)Bottom line? In many cases they ignore communications, in others they either purposely or through lack of comprehension misunderstand said communications and their canned responses are maddeningAlthough most sellers are generally nice their customer service team is severely lacking, which does not foster repeat business and ultimately hurts the sellers (not so much THIS buyer as there are plenty of other venues to purchase clothing both online and off)
Poshmark is doesn’t not take care of their customersI had mentioned to them that the seller had lied on their adTo make matters worse they responded with an automated responseThey have no communication available aside from an email they are “transitioning” or the phone that has a voicemail that has been “filled”
a buyrt bought something from me in poshmarkEverything went well I got the product delivered signed in usps and I got the payment issued to me but upon depositing to my bank payment got cancelled and also the order that has been delivered already
I previously sold cell phone cases on poshmark, the cases were brand names that I didn't know of, therefore my account was suspended because the cases were inspiredI had no problem with my account being suspended, however I made sells and have yet to receive he money for the sells I made and the customers have received their items and were satisfied with the itemsPoshmark refuse to pay me the money from my sells, they sent me an email stating that I will not receive my deposits unless I show proof of authenticity, as you may know I do not have proof because I never stated that the cases were authentic when I posted it on the app
I sold someone a used Fendi belt on PoshmarkThe belt was listed as a used item with the correct sizeI had been trying to sell the belt for awhile and the buyer purchased it for $It is a designer Italian leather belt that retails for $400+After sold I was supposed to recieve $and Poshmark would keep their $I collect and sell Designer belts and was relieved to finally sell this one, as it had been listed for awhileAs soon the buyer recieved the item he immediately opened a case for a return and refund, because the belt did not fit(documented messages)He repeatedly stated the belt was too small, did not fit, and that it was a no brainer to return it becuase it did not fitHe never once mentioned anything about the condition of the bel or being listed in accuratelyI professionally explained to him that purchasing an item that does not fit was clearly listed as non-acceptable return reason based on Poshmark’s terms, we both agreed tooThe buyer continued to compla
Couple days ago I realized I can’t purchased any merchandise from another vendor, the message said I’m unable to purchasedI contact a Michelle from customer service her respond was this JAN 19, | 04:46PM PST Michelle replied: Hi there, Thank you for your emailOur system, which is very accurate, has detected a strong link between your account and another account that has been permanently suspendedFor this reason, we will not be offering reinstatementThank you for your understanding.*** I try to found out what the reason, she didn’t explain I have pending balance on my account $I’m very disappointed with the service I have been with poshmark since I can’t sell nor purchased anythingIt’s lack of communication and no help from poshmark team memberTry to explain my situation but they seem they are too goodI would like to continue with poshmark
I recently sold a Louis Vuitton purse through PoshmarkThe purse was sold for $Any purse sold over $must be sent to Poshmark HQ for authentificationThis is to protect the buyer and make sure the purse is not fakeI sent my purse to Poshmark and it was authenticatedI have an email reflecting thisThe purse was then mailed from Poshmark to the buyerThe buyer never received my purse and states it was lost in the mailI have emailed Poshmark asking for assistance with this matter and have been ignored for two weeksI have emailed Poshmark times
Sold gucci sneakers for $325, my payment should be $Return was accepted by poshmark and the customer is alotted days to shipIt has been days and no response from poshmark about releasing my payment
As stated in our policy, buyer cannot open a formal case if it simply does not fit or they no longer
want it
we recommend commenting directly on a listing if you have any questions regarding the measurements, fit, color, or any other aspect of the item before purchaseFor the item you have received, we suggest listing it in your own closet for sale, donating it, or gifting it.
For this reason, we consider the case closed
I purchase an item from Poshmark on the 15th of April all mail is through priority which I usually always receive within to business days the tracking stopped on April 19th and there's been no more movement from Sacramento California so I contact the Poshmark because I the seller and USPS realize something went wrong with the package they told me to contact them back April 30th weeks I did today no reply I left over messages all I want back is my $but I'm getting no response it's unfair to me it's rude and I've been buying and selling with them since
Final Consumer Response /* (3000, 5, 2015/12/16) */
Poshmark has e-mailed me back and forth saying they have investigated and see nothing wrong with the purseI never said it was damaged because it's brand newIt was stated "authentic" and it's notDo you want more pictures and their e-mails
forwarded to you?
I have requested two recent refunds for two separate items purchased onlineThe service has been excessively slow and one request was "denied" although the seller clearly misrepresented the size of the item in the listingThe other item was never received by me, however, the seller and I have both contacted Poshmark and I have yet to be refundedOrder #: ***$*** - Item ordered on May and never receivedI have requested a refund several times without a responseThe seller has the itemOrder #: *** $*** - The shoes were listed online in the description as a US size They are actually a European size 37, not a US size at allI provided Poshmark with a photo of the size imprinted on the shoe and a standard shoe size conversion chart which shows measurements for shoes and that a European size is the equivalent of a US size 6.5, not a size as listed in the descriptionI own several pairs of European shoes and would hav
I was a seller on this websiteI sold a pair of adidas, that I retailed bought for about I sold them from and of course poshmark gains a profit so I received about dollarsFine, no problemThe buyer stated that the shoes did not seem authentic to her so she made a return (keep in mind I gave support a heads up before she made the return) they advised to just wait it out until she did because I’m their guidelines nothing they could do could intervene that)So the return happens, they immediately ask for the dollars because they have already reimbursed herNo problem at allIt’s more so my faultI pay them back as soon as I get the email and close my account, just because I was embarrassedSo they never tell me they’ll send the shoes until I email asking about themThe representative (which is who I’ve spoken to consistently throughout, sends me a confirmation saying they would soon be sent backSo approximately a week later, I received a package from their HQ..s
I am a senior citizin a cancer survivor and a domstic abuse survivorAnd in June of this year I bacame a reseller, I resell on various sites one of which is PoshMarkI have a few items listed and just recently sold one a Guess glass case for $When I received my funds from the sale I only received $which means that they took 59% of my earningsWhen I had learned of this I sent them emails stating that they need to contact the buy and have them return the glass case to me so I can resell it for a better priceThey kept sending me the same email over and over stating that the buyer has time to refuse itIm an old lady and I live on a fixed income I do reselling for extra income to supplement my social security moneyIm will to pay the shipping for the return of the glass caseThats all I want is for them to either help me contact the buyer myself or they contact them for me or only take 20% and give me the remainderI am totally aware that they have to earn money too but
I have been selling on this app since and have been loving iti have made over salesthe support answers within 24-hours like they sayhopefully they will eventually get a live chat or phone service, but I am yet to experience a negative problem
***
I accidentally bought a product from this app, I accidentally had my phone unlocked in my pockets and accidentally bough an itemThis business have a hours cancellation policy(I was still within the three hours requirements)I asked them to cancel the purchase and they said no, because the seller shipped wihin the hours windowI told them I will return the item to the sellers and they have refused to answer to my request of give me my money backThe business is very unetical , scammersI need my money back
I recently sold a handbag on PoshmarkI shipped the bag to the purchaser in mint conditionThere were no flawsThe purchaser filed a claim stating that the item arrive damagedThe purchase was cancelled and the item arrived back to meWhen I received the item, it was damaged and not in the condition I mailed it inI am now stuck with a damaged item that I can not use or re-sellI have written into their customer service just to be told it was an oversight on my partI assure you, I did not mail the item out damaged and the customer is the one who damaged the itemI think it is crazy that The company is putting the blame on me and not doing anything to look into the matterI have been selling on Poshmark for quite sometime and have never had an issue with a buyerI want the compensation for the bag since I am now at a loss and stuck with a damaged bag
I recently purchased an item through the site and had the worst experience with the seller through no fault of my ownThe product was not shipped in a timely manner nor was the item as describedI contacted the company and filed a formal complaintBecause I did this the company revokes your right to address the seller through feedback! The whole point of feedback is to inform other buyers of the quality of the sellerThe company even deemed the seller at fault for failing to disclose the damage to the item I purchasedWhen I contacted Poshmark to ask why I was not allowed to leave feedback I was told it was because there was a formal complaint! The formal complaint is correct and poshmark sides with me since the seller was at faultI was told I could return the item for a refundHowever I still would not allowed to leave feedbackI have now have no ability to address the seller or contact the seller regarding the purchase or to leave feedback based on the awful nature of my exp
Beware of shopping on Poshmark I purchased a jacket which was described as being one colorWhen it arrived it was a different colorI followed the vague Poshmark process of problem with purchaseI sent a photograph ofthe jacket Poshmark then asked me three more times to take additional photograps of the jacket brcause the vendor accused me of not takint photographs in "natural light" It was clear to me that when you buy something on Poshmark from a vendor who deliberately describes an itm in a misleading way, that Poshmark is unwilling to allow the purchaser to return the item and get the refund that is due Poshmark is not a customer friendly platform for shopping so buyers should beware that they could be misled by vendors without any recourse
I sold a pair of Levi’s jeans through PoshmarkThe seller of the jeans did not like the fabric used, because he did not like the fabric he decided the jeans were inauthenticHe then provided images of all the authentic Levi’s tags and marks on the jeansPoshmark then authorized a refund of the jeans without responding to my concerns, questions, or requests to speak to the customer service representative’s supervisorFurthermore, the customer service representative threatened me with legal actionMy jeans have been in a stranger’s possession for over a weekI am out the rescources required to list the jeans on poshmark’s site, pack, and ship the itemAllowing a disgruntled stranger to keep and then return my jeans, likely means the jeans will not be in their original, new, and unworn condition they were in when they were shipped inPoshmark’s actions of rewarding the customer a refund without acknowledging or responding to my concerns and request to speak to a supervisor are una
I am a buyer on Poshmark and have had wonderful transactions for about three years now, that is until I started purchasing bathing suitsOut of four, two had problems and I filed Not as Described cases on bothAccording to Poshmark I did not file a Case on the first one, that's their story and they are sticking to itI DID file the case within the hour frame and uploaded a photo as requiredI then contacted the company the next day to see why I did not receive an acknowledgmentNo answerI contacted them again, no answerI then added a message to a message they sent me regarding a different suit and while they addressed the second suit, no response to my inquiry on the firstI then started sending email every two days, and would get an answer that didn't address the situationThis went on and on for almost two weeks at which point I contacted my credit card companyTheir responses told me they didn't fully read or understand my email after repeating myself over & over again (example; I explained that the suit's leg hole elastic was old and stretched out making the legs large and the suit unwearable and they responded that I could not return the suit due to fit)Scream! Then another rep joined the fray and stated they would "allow" me to return the suit on my dimeI explained that I had already contacted my credit card company and the dispute was filedTwo emails later from them and they are giving me terms if I don't file a dispute, despite my having already said the dispute was done and found in my favor (I sent my CC company a transcript of all the emails)Bottom line? In many cases they ignore communications, in others they either purposely or through lack of comprehension misunderstand said communications and their canned responses are maddeningAlthough most sellers are generally nice their customer service team is severely lacking, which does not foster repeat business and ultimately hurts the sellers (not so much THIS buyer as there are plenty of other venues to purchase clothing both online and off)