Potpourri Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my
issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
*** *** is my Daughter-In-LawI was told the company mailed her the checkI'm not *** ***, I'm the Mother-In-LawThey live on my land
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. You stated that you "Only get" authorization at time of purchase...your own wordsIt never states when I did purchase the items that you will continue to screw with my accounts This is my acct summary: 12-22--(99.80), 1-5--(79.90) 1-6-credited 79.90, 1-8--(29.95), 1-9--(49.95)even after I purchased the items, you still continue to mess with my accountWhen I did talk to *** the mgr, he did say that he will debit then credit it thereafter, I agreed to this, then stated to *** that my account is no longer avail to you, that you do not have my permission to mess with my account Then on the 8th and 9th, you still continue to mess with my account, which is illegal after I stated that young explorers does not have my permission to mess with my account no longer If you want your crappy products back and I get all of my $$$, then fineI have not opened the packages yet...it's still in the fedex boxAnything to get rid of you guys, you have been a pain in my ***!!!Speaking of *** **, I have spoken to them and even went to the shipping center in Flagstaff, and they stated that they don't mess up and that they scan 100% of the packages From my previous experience with them, I have to agree with them If your company knows that the *** ** system does not work, then why don't you fix the system instead of blaming them for your laziness! Backorders: you stated that the catalogs are printed months in advanceBefore you print them, don't you think that you should have checked your inventory before giving authorization to print the catalogsDon't you have some type of quality control who notices the item getting low and orders those items so that there is no backorder It's called the law of supply and demand!!! The date for xmas doesn't change, it has always been the 25th of December Around the first of November, your company should have done inventory, notice certain items will be going faster than other products and order extras of those products...it's called statistics!!! Your company is a messed up company, your too lazy to fix the shipping center, lazy to do inventory and illegally messing with peoples account after we state that you do not have permission to do so I will always reject your offer to Revdex.com because I STRONGLY feel that you are a bad business and that you should have a mark on Revdex.com so that others will know how bad of a company you really are BTW...you also need to fix the friendliness of your customer service department...but I forgot...obviously the word "Lazy" is in your company's handbook
Regards,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Tell us why here...Customer Service | Our GuaranteeWe want you to be pleased with your purchaseIf for any reason you're not satisfied with your product, simply return it for a prompt and courteous exchange, credit, or refund of the merchandise purchase price.Please note, personalized items may not
be returned unless defective and all products are subject to price change and availabilityWe are not responsible for typographical or system errorsThis is what is stated on the website and is also on the order form in the center of the catalogsThere is no time frame for returns or exchanges

Tell us why here...A credit of has been applied to the credit card used to place the orderI am sorry for any inconvenience

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** *** Amount.....$14.95 Card# ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Tell us why hereAs I stated the item was out of stock at the time of your order and the date you see is the date the vendor states we should have the item bySometimes due to shipping etcwe do not always get the items on the date promisedWe received the item in on December 23rd it then went through quality control and shipped out the next dayThe item was received by the gift recipent but I have also given you credit for the item on 01/16/for all of your inconvenience

Tell us why here...I have stopped payment on the check issued in December and reissued a new check which will ship out the end of this weekSorry for any inconvenience

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that
by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***

PpRevdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,it hey still didn't get the order right on the recite it has what I ordered what I received is a different story ,my child's birthday was ruined,I gave him gift for Christmas!!! I'm very unhappy with the way they conduct business!! Who authorized them to substitute my purchase ?
*** ***

Tell us why here...To date we still have not received the item...I have processed the credit of to your credit card today for your inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I read this on the website and know the policy but that still does not give me a return invoice slip nor does it let me have an communication with the company to actually return the productIf you look on the complaint I stated I had attempted contact with the company via email and phone with no response except a standard "we will respond in business day" which no one didI want an actual human to email me or call me on how to return this product in order to live up to the companies policy.
Regards,
*** ***

.We did purchase *** which was based out of *** in the later part of We had to have access to their data base for orders placed previous to our accquiring the company for a refundWe did generate a credit for Mr *** on February 17th of (***)I will force out a refund
check for the hanging credit of and send it out within hoursSorry for any inconvenience and the delay

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI hope this company learns to respond to their customers' requests before the customer goes to the Revdex.com for help
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***BUT I DO NOT WANT THIS COMPLAINT CLOSED UNLESS AND UNTIL I SEE THE CREDIT ON MY CREDIT CARD STATEMENT AND RECEIVE THE PATTERN IN THE MAIL.I HAVE BEEN TOLD BEFORE THAT THE PATTERN WOULD BE MAILED OUT - AND IT WAS NOT! SO I DO NOT TRUST THEM TO DO IT UNTIL I AM IN RECEIPT OF THE CREDIT AND THE PATTERN.Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedHowever, the business does not clearly specify the terms of "free shipping" and misleads consumers This leads to unwanted charges to elderly shoppers who may not check their accounts The only reason I caught the charge was my alerts to any new charge on *** And, I also recognize what charges I chose willingly
Regards, *** ***

Tell us why hereI have also tracked the package and it has no tracking historyAt this time I have issued you a full refundIf you wish to replace the order we will give a % discount and free shippingJust call our toll free number your account has been notated.I do apologize

Tell us why here...I have issued a refund in the amount requested today

Tell us why here...I can contact our Web Department but to remove you from these emails I would need to know what email address they are being sent to