Potpourri Group, Inc.

I have still not received a check as promised in their March 11, 2015 response to the Revdex.com for $69.98 made out to “[redacted]”. Please send this check to me to [redacted] asap.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I received an email stating it shipped on 12/15.   Not true according to tracking info.I was told this would be available on 12/12 and would ship 12/15.  It  was processed on 12/16 and [redacted] has it now 12/17 with an estimated delivery of 12/20, too late for me to Priority ship by the time it is delivered.   Had it shipped on 12/15 like the representative said it should it might have been here on time.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Look up my mail order again w/zerox copies & refund/order.No refund for $68.00/one money order for $85.00 included in envelope #[redacted]. My name was not right, although it was sent correctly. Send me complete refund of $97.00.Take me off catalog mailing list. No apologies for orders - very dissatisfied.
Regards,
[redacted]

Tell us why here... The sunglasses were already reshipped out to you on 01/23/15 and all of the items you ordered in a size large with the exception of [redacted] are available in a size medium.

Tell us why here...This was an item shipped from a seperate vendor who will not ship to a PO BOX. Because you placed your order via the internet we had to contact you for a physical address before the vendor would ship the item. When we did get the physical address they shipped immediately and we...

were unable to stop the shipment when you requested.I have given you a refund for the ornament that was shipped. I apologize for any inconvenience.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Tell us why here...I do apSologize. When the return was done we issue to the form of payment used at time of purchase. Since this was purchased in April of 2012 we did put through a credit to the credit card. We had to notify the credit company to find out if the credit was declined and once it was...

verified and they returned the credit back to us a refund check can be issued. You should receive the check within 7 to 10 days.

.I do apologize for the missing bowls. Yes we are doing our annual inventory and this should be completed at the end of this week. As soon as it is complete we will ship the bowls out express to you. I checked for the double authorization. The first authorization was on 02/27/15 when the order was...

placed. This item was not available at this time so because we did not ship the item we did not bill your credit card and the authorization drops from the bank. We again authorized the credit card on 3/24/15 when we shipped the item on 3/25/15. Again sorry for the confusion. A refund for your shipping was processed back to the credit card used to place the order.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I will accept their offer of a refund, but feel the following should be notedThe responses from the company are not accurate.  1. When we first began our order, the silver color we selected was listed as AVAILABLE.  The confirmation when the order was completed changed to NOT IN STOCK - AVAILABLE SOON.2. There was no notice given to us as the one who ordered it, nor to the party it was going to be sent to in Ohio that the order would not be completed by the holiday. 3.  I called on 12.26 and was advised it would be sent the following Monday, which was well after their 12.24 claim.4.  They were rude, non responsive to 3 calls and 6 emails and should be noted in their file.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Was the E-mail  [redacted]  provided to PP Group to stop all E mails?  Will they reply w/ an E-mail confirmation to me? Thx.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Tell us why here...The total of the 3 prints were charged on 11/28/14. The 4th print was on backorder but we did not charge you until it shipped which was 01/23/15 and arrived at the APOaddress in New Jersey on 01/29/15.

..I understand but the check # [redacted] was generated on the 19th and mailed. We are in Massachusetts so it will take a few days.

I do apologize. We were not notified on December 20th when [redacted] stated they were returning the items to us. The operator did put the exchange on overnight but the size of the guitar box does not allow it to go overnight only UPS ground. We have already credited you for the original items sent on...

the first order and I will now refund you the postage and price of the guitar.Again I do apologize.

Tell us why here...I have provided the internet marketing department with the email address you provided to be removed from all of our catalog email notifications and offers.

Tell us why here...The customer did place an order via the internet and accepted the program at that time. The program is free for the first 30 days. The details tell you how to claim the rebate for free shipping and 10% off the order they just placed as well as 5% rebates on stores such as [redacted],...

[redacted], [redacted] etc. If the customers do not want to continue with the program after the 30 days all they have to do is follow the steps in the information emailed to them when they are signed up or call the toll free number. I will contact the VIP and have his membership cancelled and all fees credited.

Tell us why here...As you requested we did the return of the laser tag for 49.95 on 2/17/15 bank reference number [redacted].

Tell us why here...I have done the return for both of the shirts. The size medium was on backorder when you placed the order and I do apologize that the zipper would not work. At the holiday season it can sometimes take(as stated on the back of the invoice) 4-6 weeks for the return process. The...

credit will appear on the credit card used to place the order. There is no sales tax on clothing.

Tell us why here...We have received the items back and a return was processed on 2/28/15. A refund check for the cost of the sweatshirts was mailed on 3/2/15 check number [redacted] for 49.98.

Tell us why here...I have reshipped the items out to you. You will see a refund for the total amount of the order (81.49) and then I charged for the reshipment (68.99)with no postage. I apologize for any inconvenience.