Potpourri Group, Inc.

Tell us why here...To date we have not received the item. We are in the midst of our annual inventory and a credit for the item will be processed as soon as inventory is complete.We did issue a credit back to the credit card used to place the order for the 8.00 shipping charge. Sorry for any...

inconvenience.

The only charges we have processed is one for 139.90 and 49.95. Any authorization holds per your bank should be no more than 7 days. I do see where on the 11th an authorization hold  was cancelled by us. If you have any authorizations still pending please have your bank call us and we can speak...

with them.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. E mail provided to be removed from their list is [redacted]   It was provided in the original complaint.
Regards,
[redacted]

Tell us why here...A mail order was sent to our company and received on 2/03/15. The mail order was entered and sent to the warehouse where it takes approximately 3 business days to process. We are in the Northeast and have had numerous snow storms in which we have had state of emergencys  and...

Fed ex did not do pickups or deliveries. This item is being shipped toyou and should arrive by the beginning of next week.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Tell us why here...The refund check number [redacted] was mailed and you should have this any day. When you call [redacted] it is our actual call center you reach. As I stated we purchased the catalog [redacted] and had to wait for all the actual records of customers past history to finalize credits as we did not have the actual orders placed previous to when [redacted] closed.At this time we are trying to finalize any items returned that were purchased prior to our acquisition of the catalog, and are at this time sending out a new catalog and updating their website.If you have any further problems please call my direct line ###-###-####.  Thank you for your patience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Tell us why here...The customer did place an order for the unforgettable baseball. The item was on backorder and a backorder card was mailed on 12/29/14 and 1/27/15 stating the item was still on backorder. The item came in and was shipped on 02/05/15 and delivered on 2/07/15. We removed all shipping...

charges for the customer's inconvenience.

Tell us why here...The customer placed an internet order in August of 2014. The VIP offer is extended to the customer after the order is placed. It states "To claim your 10% cash back and free shipping on today's order simply provide youremail address below and click start saving to join....

By entering the email address above as your electronic signature clicking START SAVING below you agree to the offer details on the righty and authorize Expressions to charge a monthly membership fee to the credit card used on the order placed."The customer would have also gotten an email confirmation when she signed up for the VIP.I will contact VIP and cancel the membership and have the membership fees reimbursed.

Tell us why here...A check for 48.96 (check number [redacted]) was generated on 01/23/15. If you do not receive this check by the end of this week please let us know and we will put a stop payment on it and reissue a new check.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
I noted on Back in the Saddle's Facebook page (since removed) there were others commenting on the recurring amount being taken out of their accounts.  Sure, I want to be in the VIP but did not realize the cost of belonging to it.  It is in small print and something one would not like for.  I still will never, ever order from Back in the Saddle again but am thankful for the action taken on their part.  I would like to have the reimbursement sent to my home address as I have canceled the card that the monies were coming out of.  
Regards,
[redacted]

Tell us why here...Funds are refunded and should reach your account within 72 hours.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received a message on 01/22/2015 from the business to call back.  I called the next day and left messages but have not received any response back.  This is why I want to leave this complaint open. Until the issue is resolved by sending all the items I originally ordered, no shipping cost, and expedited, I will continue to reject responses. Below is the order I placed on December 23.-----Original Message-----From: [redacted]To: [redacted]Sent: Tue, Dec 23, 2014 10:45 pmSubject: [redacted] Order ConfirmationThank you for ordering from [redacted] Your order number is   [redacted]. Thank you for shopping with [redacted]. We have received your order and it is currently being processed. A shipping confirmation email will follow when your package ships. If we can be of any further assistance please email us at [redacted] or call toll free ###-###-####. Sincerely, [redacted] Order Number: [redacted] Bill To: [redacted]
[redacted]
[redacted] Ship To: [redacted]
[redacted]
[redacted] QtyDescriptionTotal   1Enchantment Quilt and Sham Set Full$39.99 1Maple Leaf Top 2X$34.99 2Crystal Snowman$23.98 1Butterfly Rug Green 30 x 46 in$34.99 1Six Zipper Pocket Bag Set$24.99 1Fuller Professional Brush$21.99 1Purple Swirl Shirt Set 2X$54.99  Merchandise Total: $235.92   Shipping & Handling: $4.99     Sales Tax: $0.00     Order Total: $240.91   For Customer Service issues please e-mail [redacted] or call Toll Free: ###-###-####. [redacted] | [redacted] | [redacted] ?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The Porpouri Group said they would refund the money taken from my VISA account from December 20, 2014.  It would have been nice if they had responded to my emails within the 24 hours they said I would hear from them instead of ignoring my emails and continuing to extract money from my account making me call the Revdex.com for recourse.  Thank you Revdex.com!  I appreciate [redacted] at the Revdex.com in my area for pointing me in your direction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I am rejecting the business's response until I receive the requested funds deposited back into my account.  Once I see the funds have been deposited into my account, then I will go back in and accept the business's response as resolved.  First I want to actually see my money in my account before I will accept your words.  I need to see an action of the deposit to my account.  Because the business is not being truthful about my actions (I did not accept their program during my online purchase.  I did not ever receive any two e-mails from them notifying me of my membership in their VIP program!  I have carefully checked my e-mail provider for their e-mails, and they simply do not exist.), this is why I will not accept their response until I actually can see the funds in my account.
Regards,
[redacted]

Tell us why here...The customer did place an internet order on the 31st of October. She accepted the VIP by entering her email address in the tab provided on the VIP page and clicked on the START SAVINGS icon. I will notify VIP to cancel her membership and refund all monthly fees that she has been...

charged. I will contact the marketing department and have her name and address removed from our mailing list.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]....

Please add your rejection comments below. I am not comfortable closing out this request until the business has provided the correct replacement product and provided me with a refund. I have received no response from the company directly and would like confirmation prior to closing the complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I received the check in the mail today. Revdex.com, thanks for all your help.
Regards,
[redacted]

As stated in the catalog and online only instock items can be expressed. The item that was on backorder did come into stock and was shipped out on 12/15/14