Potpourri Group, Inc.

Tell us why here...I sent the email to our [redacted] department and received the response back that the email address has been deleted. I believe the reason you cannot unsubscribe on line is because you are not in our data base with your email address, meaning you have never placed an order with our company. Your email address was not obtained from any history with ordering from our company.

Tell us why here...The customer bought a kit containing 2 items. What I have done is refund her now for the entire kit of 44.99 and when the item becomes available we will send her out a whole new kit and charge her for the item at that time. It is due in the end of this month. Your new order...

number is [redacted].Sorry for any inconvenience.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response barely satisfies my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. This company needs to clean up its practices, make sure their site has account /order information available to the accountholder AT ALL TIMES, not constant "no information available" messages in red on their pages. Further, they need to read and respond to CANCELLATION notices. I printed out several email ones I had sent them, DATED - and included in the latest return I paid to return at a cost of almost $6 (and WHICH HAD NOT BEEN CREDITED as of 5 minutes ago) I will be looking for proof from my bank about this supposed credit. The only notification is from company. My bank reflects nothing at this point. As a customer of this company for nearly 20 years, if not more, I am deeply distressed and outraged at their cavalier disregard to proper business behavior. They have invalid phone numbers, FAX numbers, and though I was able to find the CEO's home phone, I did NOT bother him at home, but I did leave a message at his office. They need to read the complaints and take them to heart. This will end my ordering with them FOREVER. It's a shame, because I was a good customer and represented their items well, gaining them other customers.In the name of more and more and more profits, the attention to retaining a customer has become secondary, or tertiary. I am also enraged by the unprofessional and uninformed and sketchy "Customer Service" representatives, who all need a good re-training course in how to listen to the facts, soothe an upset customer over a MANY hundred dollar order, etc.But mostly -- if they have sent an email saying a backordered item is not available, and give detailed instructions on how to cancel or continue the order, they then ARE BOUND to pay attention to which choice the customer made. I am sick to DEATH of trying to deal with Cancelled orders that arrived 6 months after the fact, no record of which credit card used, and having to 1) find and dispute charge, 2) repackage 3) buy postage 4) drive to post office, 5) go through the customer service LABYRINTH, 6) wait for credits to appear. I WANT MY LIFE BACK.  WHen I have cancelled four times and the item arrives AND IS THE WRONG SIZE, am I supposed to be a HAPPY CUSTOMER?  They have inconvenienced me, they have ripped me off, cost me time and money...and though I am accepting their somewhat lame "remedy", I will keep my eyes open on this company. I STILL want a written apology, and I want payment for MY TIME in having to deal with their constant errors. NOT HAPPY, but SICK OF DEALING WITH THIS COMPANY. All  I can do is spread the word, and believe me, I will tell a truthful story about all I have been through. I do not threaten, I do not lie. I will say how they have treated me. I have not had an order go correctly in about two years.I want people to KNOW what they're getting into with this company. Sad, because they have nice things.
Regards,
[redacted]

Tell us why here...When you called stating you did not receive the sunglasses we did a return on the original order and a credit for the 24.95 was processed on 01/23/15 bank reference number [redacted] and then we shipped out the new pair and rebilled the credit card for the 24.95. You...

now will have an extra pair of sunglasses at no charge.We could not stop the shipment when you found the first pair because they had already shipped from the warehouse.

Tell us why here...The customer did place an internet order with our company and at the end of the order there is an offer for the VIP membership. To enroll in this membership you must enter your email address and click on the start savings icon. It states that your email address is your electronic...

signature and by entering the address and clicking on start saving you have agreed to the terms and conditions of the program which are stated and listed on the right. An email is also sent verifying that the customer has joined the program.I will contact the VIP and have your membership canceled. The first 30 days are free so the billing would have been from the 20th of December. All charges will be refunded.

Tell us why here...Cancelled order and refund check generated #[redacted] on 12/18/14 for 37.90.

Dear Revdex.com,I have received the payment for what I ordered shortly after I talked with you and sent you my complaint. I thank you for what you did. With the check they said they did not have...

the product. That is not what I was upset about. What got to me was it took almost 2 months until I heard from them and I could not get any answer when I tried to call them. They kept putting me on hold or sending me to another department.  I thank you again, because I feel it was you that got it resolved.
Regards,
[redacted]

The item states in the catalog beside the small only pkg of 3. The chew goes by the weight of the dog as stated. The small is for dogs up to 20 lbs. and the xtra large which the customer purchased is for dogs 40lbs plus.  We have sent the customer two of the xlarge at the price of one. I do not...

know the weight of the dog and would send the correct size needed.

Tell us why here... This was an internet order placed by the customer. As I look at the order I see the zip code entered on the order was [redacted] but the zip code the customer gave on this complaint is [redacted]. When you track the package the postal service could not deliver the packages and they will...

return to us. I will give a full refund to the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

A refund check was issued to the person on the order form [redacted] at [redacted]. It was cashed in the amount of 85.46 on 08/12/14.

Tell us why here... The customer placed an order via the internet and accepted the VIP program online. A confirmation email is sent to the email adddress provided at time of order.At this time I will contact the VIP program and request a full refund for the customer.

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I ordered laser pegs 104 pcs space adventure set was sent a toy for a two year old,then I contacted you guys for help they refunded my money I reordered and they still sent me the wrong thing this time they sent laser peg 102 piece,space fighter ,I'm not sure we're or how they keep getting it wrong but the receipt both of them has the item. I have also contacted FTC, not sure what to do send me what I ordered or refund me my money it's simple not keep sending me substitutes.
Regards,
[redacted]

Tell us why here...We do not have return labels. Our toll free numbers would reach a live operator 7 days a week 24 hours a day. I do apologize if you were not contacted by email.I will have someone call to discuss any further questions you have regarding your return.

The temporary hold was finally lifted; my biggest problem with this company was the fact that they have been the only company I have ever dealt with who placed a hold on a card long after all items were shipped. And on top of that, they refused to ever communicate with us in answering our concerns/questions. Had they done so, this whole issue would have never arisen to a formal complaint level. But I’m aware your concern is to release & close the complaint, so yes, they have lifted the hold.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Tell us why here...The customer needs to dispute the charges with their credit card company. All the needed information would be given to us and we then give all details to the credit card provider.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I most certainly did not receive an email stating I enrolled in anything. I have absolutely no idea what "VIP" is in regards to Pyramid Collection. If someone "enrolls" in that "program", they should know they enrolled. Be more clear. It is not my goal in life to cause issues where there are none. I have enough to do. In this case, however, I did not VOLUNTARILY enroll in anything and I was never notified that I did "enroll". 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], as long as the reimbursement is for all months charged. I never enrolled for this, so either the company is scamming customers or someone is hacking them. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Their response to me was that they would put the funds back into my account within 72 hours.  They did not put the funds back into  my account.  They have done nothing but lie about their actions.  They never sent me an e-mail telling me I had enrolled in their VIP program.  They did not put the funds back into my account within 72 hours as they said they would in their response to  you.  I reject their response because they misrepresented themselves.  I cannot accept their response until I see that the funds are in my account.  I am a senior living on a fixed income.  I do not have the funds to afford the high bank fees I have had to pay because of their unauthorized activity in my account.  I have had to take funds from my grocery account to cover these fees.  I am appalled by their behavior.  This is a toy company targeting seniors.  This is very bad behavior on their part.  I hope they are happy that I will be going hungry because I couldn't buy enough food for the month.  I will be contacting the attorney general for your state about this matter.  You messed with the wrong person.  I won't let this go until I get my money  back.Regards, [redacted]