Potpourri Group, Inc.

Tell us why here...The customer did place an internet order on 12/17/for itemsOne of the items were on backorder and the other two shipped on 12/19/When the customer called on01/01/we tracked the package and *** ** had no details for the packageWe got a physical address so we could
reship the items day express and shipped them out the next day.I do apologize for any inconvenience and we did cancel the backordered item as you requestedI will refund you for one of the items you did receive for the missing package we reshipped

Revdex.com:
Re: Complaint No***Today 2/23/2015, I received the black dress from North Style, which was the subject of my complaint and I am pleased with the dress! Many thanks for your assistance in bringing my complaint to a happy ending !
* *

Tell us why here...I have done the return on the item and it has been credited to your credit card

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response will satisfy my issues and/or concerns in reference to complaint #*** IF and only IF they actually send the checks and they are actually depositableThis company has lied so much that I will not consider this closed until their checks have cleared
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It is now seven days since Potpourri was going to "force within hours" the refund check that has been promised at least five times since October 19,
Regards,
*** * ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowThis is an outright falsehoodI talked with *** (CSR) yesterday at your company & she agreed that there was still a temporary authorization of $showing against our C/C, however she told me there should not be & that this was an error on your company's faultShe told me that she would have to submit a request to our credit card company via fax to have them remove the temporary authorizationShe requested their fax # from me & said she had already spoken to her supervisor & this would be resolved within the hourThe hold is still on our credit card & we have contacted our credit card company & they have advised us that you have done nothing to authorize them to remove this holdAnd they said that you have both their CSR # as well as fax # & that you needed to contact them
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that
the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Yes, I finally got my checkThe weather was bad, big snowAs I am years oldI find it hard to just walk in the houseBut our mailbox is over the hill and I don’t think if we can’t drive down and back, I hardly think I could walk itBesides this, they were a month to get the check to me.Thank you for all you have done for me.*** ***

Tell us why here...I do not see any orders under that number nor under your name and addressI will have someone contact you to replace your order and we will expedite your order and give you free shipping

Tell us why here...We would need to know the amount od the charge and the last digits of the credit card charged to investigate further

Tell us why hereWe only get authorizations at time of purchaseWhen we ship the items is when we charge the credit card for the purchaseWe reshipped the packages with the tracking number that *** ** has no record of receiving and I have given you a refund for one of the items received as statedThe back ordered item is still not in stockWe advertise in our catalog for items that our vendors state we will haveIf the vendor does not deliver at the time they stated there is nothing we can do but backorder the items because the catalogs are printed months in advance

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint
#***Please add your rejection comments below. The problem is that I don't see the refund on my credit cardI need a response to the e-mails that I sent to determine the date and credit card that you feel you credited the return toThere are two returns I madeI believe you are thinking of the wrong oneWe cannot discuss the details in this forum so I would appreciate someone communicating with me through the methods you have established and which I have usedI sent two e-mails, received automated responses that you would respond in a day and then never heard from you again to address my questions.
Regards,
*** ***

Tell us why here...A new refund check was issued on the 19th and the first refund check had a stop payment put on itI do apologizeThe new refund check #*** has been issued and sentWe are also sending an additional check of dollars as requested which will follow the check for that
has already shipped

Tell us why here...Because you stated you had not received them before you contacted us we did a return on the pair you stated you did not receive (credit) and reshipped a new pair out to you(charge) You will be getting another pair of glasses but have only been charged for oneThere is no reason to return the duplicate pair

Tell us why here...We contacted the vendor and got a response from them on 01/28/that states they are sending out a replacement

The customer placed two internet orders on 12/10/One of the orders had postaged bringing the total to 268.75 (***) the other order without postage (***) had a total of When these internet orders were placed two authorizations were createdThe customer called to cancel the one with the postage *** which we didThe other order *** we charged on 12/11/14, on 12/19/and on 12/30/for a total charge of The bank drops any authorizations where a charge has not been posted to that order after daysOrder *** has not had any activity from us since we cancelled the order on 12/10/If the bank wishes to contact us please have them call our toll free number and a customer service representative will assist them in any way necessary

Tell us why here...The customer did place an internet order with our company in DecemberTo enroll in the program an email address must be provided in the space indicated stating it is their electronic signature to all the terms and conditions of the program detailed on the same pageThe customers
must then click on the icon that states "Start Saving".I will contact the VIP membership and have all monthly charges refunded

Tell us why here...The customer did place an internet order in April of The VIP program is offered at the end of the order and to accept the program the customer must enter her email addressin the space provided above the START SAVING Icon which is states is their electronic signature
and authorizes Catalog Favorites to charge a monthly fee for the membership starting after the day free trial with the credit card used to place the orderThey then must click on the start savings icon to finalize the membership.I will contact the VIP program and cancel the customer's membership and have fees refunded

Out items are prepackaged from the vendors we purchase fromThey are already boxed and are not opened before shippingAgain I do apologize and the replacement bowls were shipped out yesterday(inventory was completed)express and you should receive them on Friday

Tell us why here...I will forward all information to VIP for a full refund to be generated