Potpourri Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Until I hear from the business and the issue is resolved, I request the complaint remain open. When I hear from them and they complete all of the proposed remedies then I will be satisfied
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** As the merchant states, there have been no activity against the $temp authorizationHowever, I will state again for the 3rd time, that authorization has been on my credit card since the initial order was **de on 12/Per my credit card company, the merchant must reference that temp authorization each time part of that order shipsThat would allow that authorization to be reduced by the $ amount of the shipmentHowever, the merchant's system did not reference that authorization number after any of those shipments & the result is that none of that original authorization has been removedMy credit card as of today (12/30) still shows a temp authorization/hold of $265.71, which is tying up the available balance on my accountAnd that is in addition to the (3) charges they have **de to my card that they are referencingWhen you add those (3) charges + the $authorization, my credit card's available credit is reduced by over $500, which is the total of the charges + the authorizationThe credit card company states it is the responsibility of the merchant to contact them & I have requested they do that different timesThe credit card company states that if they do so giving them authority to remove that authorization, they will gladly do soBut the merchant must contact my credit card company, not the other way around! And finally, the merchant is stating in this response that they have **de a final charge to my credit card today (12/30) & that the final item of my order shippedThis is the item that I specifically requested they cancel over days ago in order to help get this transaction completedThey did not respond & obviously ignored my request just like they have ignored every request I have **de of them since beginning this fiascoI demand that the merchant contact Wells Fargo Merchant Services (of which they have the phone number because they asked me for it) & authorize them to remove the $temp authorizationThat & only that will resolve this situationI have advised the merchant under a separate **iling that if this is not done & they do not comply with my wishes, I will contact the office of consumer affairs in the state of ** & file a formal complaint!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
My bank account still shows the second $as a charge, not as a credit (it was never shown as a credit, it was always shown as a charge). I will give Back in the Saddle until Wednesday, January 28, 2015, to credit that amount back into my bank account.Regards,
*** ***

Tell us why here...We will process the order and express the item out to you

Tell us why here...When the customer accepts the VIP via the internet an email is sent stating they have been enrolled in the programThe program is free for the first days and the customer at time of acceptance is given the toll free number to cancel the program at any timeIt is a monthly fee
and is only charged one month at a time after the day trialIf the customer has called VIP to cancel and request membership fees reimbursed a full refund will be issued by VIPBecause customers email change frequently we cannot reach out to them regarding billing on future feesI will check into the backorder statusWe do have customer service for canceling backorders or any other problems with orders on our toll free numbers days a week hours a day

I have found the order with the jacket that was purchased in The return was done but unfortunately the credit card on file received the creditI have just generatred a refund check for the which you should receive by the end of next week

This order was replaced on 12/11/and reshipped express on the 15th

Tell us why here...When placing an internet order on 10/7/you signed up for a VIP programThe first days were free and as stated if you did not cancel within the first days a monthly fee of is chargedI will contact the VIP membership program and cancel your membership and have them
refund your credit card for the months charged

Tell us why here...After reviewing the internet order I do see where you accepted the program and two membership emails were sent to the address provided when placing the order.We will refund all the monies requested (the first month membership fee afer the free days and the bank fees
requested.?

[I still have not received the check they have claimed to send, despite the above claim
that I would be receiving it this week. They state above that they do not provide tracking numbers with checks, but they in fact sent me two "confirmation" emails in response to my earlier Revdex.com complaint, in which they stated that they were providing tracking numbers/links to tracking and order numbers; these links took me to the sites in question (i.e., they functioned as links) but once at the sites (Magellan's and ***), I received a message saying that there were no such order/tracking numbers. Why would Potpourri Group send me these links if they do not ever provide such tracking? Just to tease me?? And where, oh where, is this (apparently fictional) check they are supposed to have sent? Tomorrow is Friday, the end of the week in which I was supposed to have gotten this check. Am I supposed to wait another month for a check that never comes, then to again complain to Revdex.com and start the whole process over again? Because I cannot believe anything that the Potpourri Group says, I am not willing to agree/close this complaint until I actually have a check from them and it has proven to be valid/negotiable. Thank you very much.]

Tell us why here...I contacted the VIP and they have cancelled your membership and are refunding all monthly fees incurredAttached is a copy of the VIP page on the web showing what has to be done to accept the program

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved, once the refund of $is received by me Regards, *** ***

The item was delivered on 12/19/and a refund has been issued

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business told me their records showed delivery of the sunglasses on Saturday, January 17, 2015. I advised them I was home that day and there was no delivery. I contacted the company again on January 21, to advise them I had not received the sunglasses and I was not going to pay for something I did not receive. When I arrived home after work on January 21, 2015, I found the sunglasses in my mail box. I immediately notified the company I had received the sunglasses and not to send another pair. They did not respond. On January 22, 2015, without my authorization, they charged me another $for the sunglasses I had already received. This amounts to theft by the company. I advised them at that time that if they did not reverse the charge of $they illegally took from my bank account by the end of business on Monday, February 2, 2015, I would file an additional complaint against them with The Revdex.com on Tuesday, February 3, 2015. To date, I have had no response from the company regarding the second pair of sunglasses and the illegal withdrawal from my bank account.Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedAs I have been told three times previously that I would receive a check within days I am alerting you that I will refile again with the Revdex.com should the check not arrive by January 23,
Regards,
*** ***

Tell us why here...We will contact the vendor and have a new one sent out immediately

Tell us why here...We have tried to contact you 3 times with the telephone number on your account. If there is another daytime number that is convenient please let us know.

Tell us why here...The first check for the cancelled item [redacted] sent on 2/18/15 and the order that was shipped on 2/17/15 came back to us undeliverable no apartment number.We have now fixed the name and we added the apartment number on before sending the refund check for the returned items. I will reissue a check for the canceled item and postage to the correct name and address.

Tell us why here...The return was processed on 1/13/15 to the credit card used on the purchase. As stated on our invoice it can take from 2-4 weeks for returns to be processed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have not heard from the company nor did I get my refund
Regards,
[redacted]