Potpourri Group, Inc.

Tell us why here...We gave the customer a credit of 69.95 on 01/17/15 and another credit of 69.95 on 01/19/15 and then on 01/20/15 we gave the full credit of 289.80 to the credit card used at time of purchase. A manager called this customer to discuss her order.

Tell us why here..The customer mailed in an order totaling 172.95. She sent in 182.00 for the order. One of the items were no longer available [redacted] for 68.00 dollars. On 2/18/15 we sent her a refund for 68.00 plus the 9.05 overpayment for a total of 77.05 check [redacted]. The check came back to us...

with a sticker on the envelope from the post office insufficent address.The rest of the order shipped out on 2/17/15 and returned to us by the post office for the same reason. The customer did not put a telephone number on her order so we were unable to contact her. At this time all we need is a complete address to resend out a refund for the cancelled items and reship the order or we can send a full refund if the customer no longer wants the items, but we do need the address to do this.

Tell us why here...I do apologize but the gift card was never charged for the $100.00. The credit card ending in [redacted] was charged the total amount....On  11/20/14 it was charged 167.85 reference number [redacted] and 100.00 reference # [redacted]. I contacted the bank...

and the card ending in[redacted] was never charged. The refund of the items returned was also credited back to the card ending in [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference...

to complaint # [redacted].  I do not understand what they mean by "Tell us why here?"  My original correspondence explains what they are doing as a business that is not acceptable to me the customer.  I want my name and address removed from their advertising lists especially the email lists.  I want them to include a working UNSUBSCRIBE button on their website and sent emails. The consumer should have the option of removing themselves from this business. I now would like a confirming email from them that they will do these things; removal of me from their list being the most important.  [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your...

rejection comments below. if it was replaced and shipped to me express today the 12/16/14 ,and I've yet to receive anything ! They say they resolved the issue I have a 5 yr old with no birthday gift due to someone negligence !! Also I received a letter from them yesterday which said they were out of stock ,,which is it I'm so confused ...
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Sorry, you are wrong.  I have a pink suede jacket right now with a [redacted] tag on it!!!  The most important thing to focus on is that [redacted] IS SPAMMING MY EMAIL WITH ADS WEEKLY.  I MUST be in your database somewhere.  Please check again.  I can handle an add once in awhile but you are sending more emails than I receive from family.  Please find a solution as its coming from your system.
Regards,
[redacted]

I have received the refund for both of the purchased sweatshirts, and will accept this as a response that satisfies my complaint, with the clarification that this is a REFUND and is not contingent on the return of any further product or any further action on my part.  I am stating this clearly here since your email references that you "processed the returns".  I will keep both refunds for $44.95 (for a total of $90.90)  as well as the sweatshirt with the zipper that does not work.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], with the clarifying statement noted above. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would also appreciate if PGI would remove my name and address from their mailing lists.
Regards,
[redacted]

Tell us why here...I will forward all of your information to our ecommerce department to have all emails stopped.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
...and...? I didn't sign up for this. Are you saying this .png file you forwarded me is the same as back in October? I'm not sure what you're "saying". All I've asked is that the "VIP Program" details be made clear to future customers. Obviously, I won't ever order from you again. I filed my complaint on behalf of future customers so they aren't duped into paying for something they didn't sign up for. Also, my issues regarding "backorders" has not been addressed. Your company is completely lacking in effective and trustworthy customer service. Whether you you have some personal agenda to "get the last word in" or whatever the case may be, isn't my concern. I stated the reasons my complaint was filed. Unless you have addressed my complaints (a program I did not *knowingly* sign up for and the complete ridiculousness of your email backorder notifications), please don't bother me with irrelevant .png files or anything of the sort unless you are explaining your reasoning for the file and how it relates to MY complaint.
Regards,
[redacted]

Tell us why here...There is an offer for a VIP program after placing an order via the internet with our company. It states all the terms and conditions and explains to you that it is free for the first 30 days and if you do not call to cancel after the 30 days it will automatically charge the credit...

card used 14.95 a month for the membership until you call to cancel. It also gives the toll free number to cancel. To accept the membership you must enter your email address in the space provided and click on the start savings button. After you have accepted it also sends a confirmation email to the address given stating you have accepted the program. I will cancel the membership for you at this time and refund the money deducted for the months charged.

Tell us why here..I do apologize but the item you ordered via the internet was out of stock since the 3rd of December. It did state this on the internet. We get a date from the vendor when to expect the item delivered but sometimes changes due to shipment issues. We received the item on December...

23rd and shipped the item out on December 24th. If items are on back order longer than 30 days customers are notified by mail giving them the option of canceling their order or waiting for the item(s) to come in.I will refund your money for your order.?

When the original order placed and charged to my credit card knowing it was on backorder the representative did not advise the customer. The item was a gift and was guaranteed received by the end of March/beginning of April. There was no problem with that according to the customer service representative. Upon receiving the item and proceeding to open the box it was not inspected by the business prior to shipment and items were missing. If the business had inspected the item before shipment there would not have been an issue. Inventory and a delay in having a complete order is not good company policy.  Furthermore the customer service representatives were not versed in the proper care of the customer and a supervisor/manager was requested to resolve the problem. Receiving a credit of the shipping cost does not remedy the problem. Understandably it is a courtesy, but the issue was with the initial order and inspection prior to shipment.

We reshipped the order to you on a two day express which shows received on 12/17/14.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I have called them again...about 1 1/2 weeks ago...why were they still debiting my account...I had a very rude cs person...they continued to spam my emails...the cs said its not there fault and they still refuse to accept responsibility for there rudeness and bad business practices... 
Regards,
[redacted]

Tell us why here...The customer did call and cancel her membership which will generate a refund to her credit card. I have also attached a copy of the offer where it does state all the terms of the offer.It does state the offer is free for 30 days and if you do not call to cancel the membership is...

extended for 14.95 a month to the credit card used.

Tell us why here...A refund check # [redacted] in the amount of 59.90 was generated on 2/27/15. You should be receiving this any day.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
23 March 2015  Still no refund. 10:18 am [redacted] have been told that there is a possibility I have not been communicating with a company at all, but with an answering service, whose function is to keep putting me off until I get tired of wasting my time. This from someone who once worked for such an answering service. Does Revdex.com have a wait time for a response from the company? What if the company does not respond to you at all?10:19 am [redacted] Your complaint was sent to the company in [redacted], MA. They are an Accredited Business with us, and do respond to complaints we send them. It was sent to them on 3/12. We ask for them to respond within 10 days. The whole process usually takes about 30 days. They responded, but with another empty promise:...We did purchase Magellans which was based out of Colorado in the later part of 2014. We had to have access to their data base for orders placed previous to our accquiring the company for a refund. We did generate a credit for Mr [redacted] on February 17th of 2015 ([redacted]). I will force out a refund check for the hanging credit of 108.12 and send it out within 48 hours. Sorry for any inconvenience and the delay.10:18 am [redacted]I have been told that there is a possibility I have not been communicating with a company at all, but with an answering service, whose function is to keep putting me off until I get tired of wasting my time. This from someone who once worked for such an answering service. Does Revdex.com have a wait time for a response from the company? What if the company does not respond to you at all?10:19 am [redacted] Your complaint was sent to the company in [redacted], MA. They are an Accredited Business with us, and do respond to complaints we send them. It was sent to them on 3/12. We ask for them to respond within 10 days. The whole process usually takes about 30 days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

..A refund check # [redacted] has been sent to the customer at [redacted] in [redacted] Ca [redacted]. This check should be received by the customer this week. Refund checks do nothave tracking numbers in our system.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]