POWERHOME SOLAR

Great sales rep, Heather Galliway. If you are located in SE Michigan, do yourself a favor and contact Heather for your solar panel needs.

Too early to tell......crew was on time and did a nice job.

Great sales rep, Heather Galliway. If you are located in SE Michigan, do yourself a favor and contact Heather for your solar panel needs.

Great sales rep, Heather Galliway. If you are located in SE Michigan, do yourself a favor and contact Heather for your solar panel needs.

Too early to tell......crew was on time and did a nice job.

Too early to tell......crew was on time and did a nice job.

Too early to tell......crew was on time and did a nice job.

Everyone I've talked to has been amazing and super helpful! The install crew was professional, personable, timely, and just all together amazing! I can't wait to have my install finished and get the system turned on!!

Everyone I've talked to has been amazing and super helpful! The install crew was professional, personable, timely, and just all together amazing! I can't wait to have my install finished and get the system turned on!!

Everyone I've talked to has been amazing and super helpful! The install crew was professional, personable, timely, and just all together amazing! I can't wait to have my install finished and get the system turned on!!

Everyone I've talked to has been amazing and super helpful! The install crew was professional, personable, timely, and just all together amazing! I can't wait to have my install finished and get the system turned on!!

The whole process went smoothly and we didn't have to do anything.

Very professional install crew that treated my home as their own. They even called me on their way to let me know when their green solar install trucks would be arriving! I recommend them, 5 stars out of 5

The whole process went smoothly and we didn't have to do anything.

Very professional install crew that treated my home as their own. They even called me on their way to let me know when their green solar install trucks would be arriving! I recommend them, 5 stars out of 5

The whole process went smoothly and we didn't have to do anything.

Very professional install crew that treated my home as their own. They even called me on their way to let me know when their green solar install trucks would be arriving! I recommend them, 5 stars out of 5

The whole process went smoothly and we didn't have to do anything.

Very professional install crew that treated my home as their own. They even called me on their way to let me know when their green solar install trucks would be arriving! I recommend them, 5 stars out of 5

What started as a hope of using clean energy turned into aggressive emails from customer service after we wanted to cancel our first contract within the allotted three days.

In the time after we met with a very nice salesperson, we changed our minds about wanting to include the battery backup with our solar array, so we followed the instructions within the contract to cancel our agreement. We were still in contact with sales to get a new quote without the battery when an email from customer service comes through contradicting the very form from their agreement, saying that an email with the signed paperwork wouldn't be sufficient and that we needed to send an original "wet" signed copy to their office in North Carolina. This happened within about 12 hours of the deadline and we live in Michigan.

After I called and tried to speak to Rhyan, the customer service representative who sent that email, I was told that the same digital signature that I used when signing their agreement was not valid when cancelling the same agreement. If a digital signature is not valid for cancellation, then it must not be valid for the original agreement either, I argued, trying to force some common sense onto the agent.

After another phone call with a different agent following up later and reminding them again to actually read the terms on their own agreement, we were told it was taken care of and we would receive an email confirmation. That email never came, so I am curious to if they think they are going to force us to be a customer. They can talk to my lawyer if that is the case.

This company may do good work, but we never got to that point thanks to an overly aggressive customer service agent who felt the need to try and bully us into keeping our agreement even though we were still in talks with sales at the same time simply trying to remove the battery backup from the system.

Very disappointed and found the entire ordeal unprofessional. The silver lining was that Shawn in sales was very kind and it's unfortunate the team that supports him ruined the potential sale for him.