Powertrain Direct

Bad engine. Low oil pressure. Bad miss at low idle. Called company. Picked up engine and made no repairs.
Purchased 2005 Dodge Magnum engine($4424.00) on 7/27/2016. When engine was installed ($2162.01) it had low oil pressure. Company said it was a bad oil pump. Told me to take it to my hometown dealership and have them to run a scan on it. Dealership said it had bad coils and replaced them. Still had low oil pressure and bad idle at low rpm's. Powertrain sent new oil pump to dealership to install. Problem still remained. The repair bill was $952.96 out of pocket expense. Took car home. Made numerous phone call to Powertrain for months. Then I was told to contact the warranty company, which is Accurate Engine. Made several more calls that took months. Finally was told to take the engine out and send it back. Had mechanic shop to remove engine (2/19/18) which cost another $750. Accurate Engine finally came and picked up engine. Made many, many more call to Accurate Engine for updates. Kept giving me the runaround for months. Finall told me that they wasn't going to replace the engine. That was over a month ago. So now I don't have an engine and have no idea where it is. "PLEASE HELP ME"

On 9/20/2018,I canceled my order for a transmission they could not fill .After I was told it was in stock.
On 9/18/2018 I call Powertrain Direct to order a remanufactured transmission for my truck. Only after was assured by the salesman Sam they had one in stock then I placed my order . I gave Sam my credit card and was told everything was ok and I would be receiving my order at my mechanics shop in 5-7 days. Then on 9/20/18
I received a call from the manager Josh and was told that they did not have a transmission for my truck anywhere in the USA. I
then canceled my order (#XXXXX) right then .
As of today 10/02/2018 I still do not has a refund of $1995.00. I spoke to my bank and was told it should only take 3-5 business days for a credit to my account . I just checked with my bank and still no refund today 10/02/2018.

This company has deceptive sales practices when selling products with warranties that are supposed to cover parts and labor.
I contacted this company to purchase a replacement engine for my 2001 Dodge Ram, the sales person was very happy to help me with my purchase and quoted me on an engine for around $2400 plus a $400 core deposit. After asking about the warranty and if it covered labor the sales person uphold me to another product for $2600 plus a $200 core deposit which would have a warranty to cover both parts and labor. No explanation of the warranty other than it covered both parts and labor was offered up. The warranty did not come with my receipt and was finally received with the delivery of the engine weeks after collecting my payment. After installing the engine it was discovered the engine made a noise at every start up for 5 to 15 seconds or so. I contacted the installer and we both diagnosed the trouble was within the engine and probably lifters or rockets noises. I contacted the claim department and started a claim #XXXXXX and was told the noise may be the result of a cheap or faulty oil filter. The tech told me when the next oil change was to be done to inspect the oil for metal and to use a Mopar Oil Filter. I followed his instructions , changed the oil and filter and found some debris in the oil but it didn't seem to be metallic to my eye. I reported back to the warranty company and was informed that I would need to take the Truck into a shop for inspections and repairs however to my dismay they would only cover $50 per hour in labor costs. Nobody in California who is a reputable mechanic has an hourly rate of $50 per hour so I complained. I was told that is the rate they negotiate with the mechanics who purchase these engines. I am not a mechanic, I am the consumer who purchased the engine and had it installed. I was directed to contact Powertrain Direct in an effort to get them to cover the labor costs above the $50 per hour stated. So I did, and it took about 40 phone calls, many messages, promises of return calls before finally being connected to a manger named Jason *** Now I am completely frustrated having had a very similar experience trying to get my core deposit back, That is a story in itself with many phone calls and promises that the check was being sent out before a woman who finally told me weeks later about some sort of embezzlement that had taken place at the company and restrictions being placed on core deposit refunds being paid out. I told all of this to Mr *** who stated he did not care to remedy my situation in any way and didn't care if I posted a negative review about my whole experience with Powertrain Direct. I asked to speak to his supervisor or an owner, he said that would never happen. So I decided to do some research and found that the *** Family owned and operated the company. I decided to try and contacted Ken *** and after many phone calls I was finally and I believe mistakenly connect to Carol ***. I explain my situation to her and she was very accommodating and said Katy *** would contact me. She did but was standing behind this $50 cap on labor but would consider covering the cost for added labor once she got the bill, I was not ok with that so she pushed me to Luke *** who again was hiding behind the $50 per hour cap but finally said they would consider paying for the overages and to submit a quote for a Diagnosis of the engine. I did, I summited a quote from the Dodge dealer in *** California for $160, one hour of labor to trouble shoot the noise. I submitted that quote the same day I spoke to Luke, Katy and Carol and have followed up with emails and phone calls to Katy, Luke and another person named Nate ***. I have also started posting on their FB page with my disappointment having received another FB note saying they would contact me....... I am still waiting....... No responses from anyone.
Here is the email I received 9/21

Hi *** - When available, please send your diagnostic quote here.
Thank you,
Katy ***
Sales Director
(XXX) XXX-XXXX

I spent almost 4,000$ on a transmission. Its been over a month and they won't answer my call. After being promised delivery in 3-7 business days.
I ordered my transmission almost a month ago. A sales person promised me that it would be delivered in 3-7 business days. After the 7th day I have been calling every day trying to speak with someone and even a manager. The only day someone has returned my phone call was when they needed my credit card information on day one. Its now almost been a month I have still called every day. Still no returned phone call. A manager promised me he would return my phone call on September 18th, 2018 at 2:00pm. He did not call. This is a horrible business. As a customer I feel taken advantage of. I will use yelp and everything I can to make sure no one buys from this company. I am from Nevada and I don't know about Texas but we do NOT run businesses this way. Powertrain Direct has cost me thousands of dollars on top of buying a transmission for being so horrible.

company will not refund repair amount for repairs on new transmission that was received with faults at shop.
Transmission was ordered and shipped to shop for install when received at shop there was a problem with transmission, mechanic contacted company and got ok from company to track down and fix problem instead of sending back for total replacement I the customer had to pay upfront $311.00 extra and wait to be reimbursed for the repairs for my new transmission and wait extra days without my vehicle for Transmission to be fixed the vehicle came out of the shop on August 13,2008 and I received a refund check today September 19,2018 for the amount of $95.00 I called the company and was told they would only cover $50 an hour for labor and that they refunded $75 for 1 1/2 hrs and $20 for fluids and they would not cover any more. I told them I did not think this was right considering the transmission had not even been used and was sent to the shop with a defect they had dealt directly with the shop and not myself giving the shop the ok to take the transmission back out of the vehicle and run diagnostics to find and fix the problem. which had nothing to do with me. I told them I could have understand not wanting to pay the full amount for the repair if I had been driving the vehicle and had a problem but considering the transmission was sent to the shop and had the defect that needed repaired before I could even drive it I did not feel it was right I paid almost $2000 for a transmission and was already having to pay an extra $311 for it to be in working order I told the company I wanted the full amount of $311 and they refused.

I would rather not have even had to leave 1 star. This place is HORRIBLE. We ordered an engine middle end of Aug. 2018 they said it would be 2-3 business days until the shop received it. When it still hadnt arrived in 7 business days we called them and they made excuses saying that it was a manufacturer mistake and they would send it right out. They did just that and overnighted it. But with the holiday that weekend the shop was closed and could not get working on it for another 4 days (had it arrived on time they would have been completed with it). But now with that being said I reached out to them about some sort of compensation for their mess up since it made us have to rent a car that we would not of had to. The lady said she would respond back tomorrow. So sitting on that issue we were happy when the shop finally could get started, then they call us and tell us that the parts kit did not come with the engine and there was no way to know until they took the engine out of the crate. So now here we are calling them about the parts kit, and they first said they looked up the tracking and someone signed for it. So I then called the shop and asked them and they said they did not sign for anything but the engine(again them thinking it was included). So I called powertrain back and they said it was a manufacturer delay and they would overnight it sending it out the next day. Well this being said we had to rent our 2nd rental car now bc of their so called "manufacturer delays", I'm sorry but it doesnt happen on both things. It feels like they needed reminder calls to order our thousands of dollars items. So being totally upset at this point I contacted management, I left a message on management's voicemail and with the customer service person. Waited until late the next day and when I never received a return call I returned the call to them. When I finally talk to someone I told him this was so ridiculous and unacceptable and they needed to do something in good faith, I mean I'm 400 extra out in rental cars bc of them. And I also said that the first iccendent that the lady said she would return back to us tomorrow still had not got back to us and that was over 2 weeks ago. Anyway I waited for the management to get back to, and I had to send him a reminder email bc he had even forgotten overnight...he returned back to me 3 hours later the offer of $100 back and our core...I was like the core we get back that was already told to us so dont make it sound like that's a benefit of some kind, and as to the $100 that's a huge INSULT. And I told him just that, I told him I expected more than that for our troubles and the added stress on my family and the shop for that matter bc as of now it's taking up space they could be using for other customers. He has since told me that's the best he can do. I have requested the CEO email address and phone number, we will see what happens...also he said he cant offer more bc they arent gonna make any money on it now bc of shipping overnights, ok? Like that's my fault I would of rather been done with this a month ago and we are going into our 6th week. I hope others read this and stay clear of this company.

I purchased a motor and transmission from them on 6/04/18 returned the cores by 7/12 called them several times was told it was on its way on money yet
I purchased a motor and transmission from them on 6/04/18 paid them by Visa over $4000.00 includes core charge of $450.00. Had the parts installed by 7/08 and had the cores shipped back by 7/12 they received them by the 19th. I called them on the 7/23 and was told their receiving department was on vacation and couldn't send refund until they were able to verify my return. I called back the 8/6 and was told that my returns were received and my credit was on its way. On 8/20 called them back and was told that they were working on it but couldn't tell me when it would be done. I still haven't seen anything and I don't want to sue them I just want what I should have received more than a month ago.

A total disappointment. Charged me almost $4k for an engine that they either didn't have, couldn't get, or just didn't order. 6.0 ltr GM motor. The owner, *** was useless and did absolutely nothing to help. He sounded like he could care less. 2 weeks and still no motor., no way to track, no phone# for me to call, nothing. I told them this engine was for a work vehicle, I'm losing money, they don't care. *** tells me," sorry man but this don't surprise me". Never calls back like they say they will. Kay just disappeared after telling me it would arrive last week. A total disappointment.

Requesting a full refund for an engine
Requesting a full refund for a defective engine I purchased on 10/10/16 for 1,679.95 for a 81 Ford150it blew on 7/20/18 with approx 17,000 miles on it

Failed to send my 300 hundred dollar core refund to me
Bought a replacement motor for a car for 4200hundred dollars with a 300 hundred dollar core charge in May 2018 after shipping the old motor back and numerous phone calls I have still not received my 300 hundred dollars. It is now August 23. When calling the core department or customer service there is always an excuse or they have ailed the check

False advertising
Got email ad, called within 26 hours of receipt to order. Sales person unaware so I had to email ad to her. Said super would have to approve. Called back about 24 hours later and claimed all products were sold out, then said they could sell me the same thing for a thousand more.

Company has refused to answer or return calls and messages regarding our Engine Core Refund Check.
Company representatives Josh and Hannah acknowledged receiving engine core. Josh told us that he was getting the ball rolling to get the refund check that was since June 3. The refund was supposed to take anywhere from 4 to 6 weeks. Called back 8 weeks later about 4 times after speaking to Hannah then she stated they would be having a meeting concerning all unpaid refunds and she would give us a call back. its been 2 days since that meeting and still no call from Hannah. I have called and left her messages since she stated she checks her messages periodically to make sure she call all her customers back and yet I have not received any information on status.

I ordered a 5.4L engine for my '04 f-150. On my recent experience, I was very pleased, and happy with my service representative (Kaylyn ***). She was very professional, prompt, and considerate in every aspects. Got back to me with all the information I had requested thru an email. My mechanic seemed very pleased when the engine arrived and is being installed on my truck at this very moment. Thank you Kaylyn, and I'm sure this won't be the last time I will be doing business wit Powetrain Dirent! Thanks again.
Sincerely

Where to begin my experience to keep it professional and without exaggeration couldn't have been any worse for myself and my customer it started with sales manager all the up to the director and back down to the company whom they do not expose until you recive your product I was told by the director of power train direct that I have an apologie coming from her her sales her shipping and the manufacture I said that does me no good I have now lost my customer who me I had to come out of pocket to reinverse this customer I missed 4 days of work and the directors offer to that was 50$ a complete insult she would not answer any of my calls they lied to me from beginning to the end there lack of professionalism has me absolutely speechless I have never had this sort of experience it was very undeserved now after 4 months they credit me only 800 $ after they said for full refined hi would have to send back there supposedly Remanufactured transmission in return I would not get my original transmission that was sent to them I would get whatever they decide to send me back to my customer I'm out money I'm out customer and my only remark is if you have experience like this you understand where I'm coming from and if not I hope that you never do and you only way you could probably keep them that happening is not to use them because they did use me as well as my customer They do not return phone calls they do not return emails they do not answer phone calls the screen calls and they lie I never disrespected Northridge them any differently than a paying customer and we got treated like dirt in return return

If I can rate Sam *** 10 stars I would! Give the man a raise he had done an excellent job with every question I had and the engine runs great. However "not his fault" it's been 2 months since I've recieved my core deposit back. I understand there were some issues internally through powertrain direct core departments but I would appreciate an update soon. Thank you Sam for all the help

Very helpful and knowledgeable about the motors and a pleasure to do business with.

was very professional and excellent to work with.

I bought a transmission for my 2003 F350 7.3L Diesel from Dereck *** a sales rep for powertrain. His help with this purchase was outstanding. He left nothing for me to ask about. Everything was timely and professional. I would recommend him to any of my friends that needed one of your products.

communication with one individual with this company has been a nightmare, you call in and rarely receive calls back.
My purchase of a brand new engine on may XX XXXX went lovely.I put in the order a few days before online and was contacted payed over the phone $3750.00 it took 2 weeks to build. I received the engine may 15th took it to my mechanic may 20 he finished june 7th. I called and left a message to the cor manager to set up pickup of core, did not get in contact until a weak later. maybe had a call in between the june 7th and the 16th. Asking for pickup address. final got a hold of the core manger on the 20th and she took care of me apparently it was the shipping company flat for not contacting me, they did not have a last name of my pickup contact. she got the core return presses rolling company picked it up on the 25th of june they received it on the 27th of june no one contacted me to let me know. I had to look at the bill of landing in order to find out they received the engine. today is july 31st have not received a call email text ect. or a check in the mail. it takes china less time to issue a refund I have called 4 different times today and left 1 message in the morning the engine is fine I believe the company is good and I like to be leave that im not being ignored. to my knowledge there is only one person to talk to for my problem they need help or something. the main thing im upset about is the lack of communication and fear it will take much longer to receive my $450.00 core fee back.

Derek is a highly motivated knowledgeable Power Train Associate. I would recommend him and Power Train Direct for all your automotive needs. Shipping was right on time and I am enjoying my new Triton 5.4 . Returns on the engine core was a breeze. Thanks Derek for your expertise.