Powertrain Direct Reviews (%countItem)
Powertrain Direct Rating
Address: 522 S Edmons Ln Ste 101, Lewisville, Texas, United States, 75067
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We ordered a rebuilt motor on Nov 6th, it was still not shipped on Nov 26th. We want a Total Refund, or give us what we ordered ASAP!
We ordered a rebuilt motor on Nov 6th, it was still not shipped on Nov 26th. We contacted them about the motor and was told it has to be rebuilt because they didn't have one in stock and we were told that they had the motor we needed from the beginning on the process.They gave no time frame on how long this will take which leads us to believe this is a scam. After we transferred money to this company they gave us different excuses on why we have not received a motor, which was only supposed to take 7 to 10 business days to get to us. We want a Total Refund, or give us what we ordered.
We want a Total Refund, or give us what we ordered ASAP.
Customer service reached out to the customer and made them aware of the delays and gave them an updated build time. It was decided by the customer the order was still needed and did not want the order to be cancelled. The customer received their engine and signed for it. We apologize for any inconvenience with the delay in shipping, and thank you for your business!
It has now been three months since this company received the old (core) engine back. I have still not received my refund!
This company refuses to answer the phone, return emails or even acknowledge an instant message from their Facebook page. Crooks!
I want my $450.00 core deposit back now!
The customer received their engine on 8/10/18 and we received their core on 10/4/18. This is past the allotted 45 days the customer had to return their core to us in order to receive credit. They confirmed this in their invoice, which clearly stated these terms and conditions on 8/6/18. The customers terms and conditions state "You are responsible to have your core back at the correct facility within 45 days of your purchase in order to receive your full core return deposit." Powertrain Direct thanks you for your business, we wish you were within the time frame your terms and conditions specified to help you out with this situation!
I ordered an engine in August.The core was returned 10/1/2018.We were to receive a refund for the core in 3-6 weeks.Calls and emails are unanswered
Order date 8/7/18
Order#XXXXXXX
Ref#XXXXX
Delivered8/17/18
BOL#XXXXXXXXXXX
Pick up 9/21/18
Rec'd 10/1/18
Customer#XXXXX
PO#LXXXXXX
Paid by debit card. Delivered to and picked up from Quality Motors Salmon,ID
Pd$3700 total, to receive $450 core refund for total price of $3250 paid.
I want my core charge refunded immediately
The customer received their core on 8/17/18 and it was returned to our facility 10/19/18. This is past the allotted 30 days, which was agreed to in the customers invoice when they confirmed it. The terms and conditions which were confirmed clearly stated, "You are responsible to have your core back at the correct facility within 30 days in order to receive your core return deposit." Powertrain Direct thanks you for your business, we wish you were within the time frame your terms and conditions specified.
I spoke to the individual that sold me the engine. His name is sam. I explained that I needed more time to get the core returned due to the dealership schedule that installed my engine. Sam stated to me that it was not a problem and he said he would put a note in my transaction stating so. He gave me his word and I took him at his word. I can't believe I was lied to, so that my hard earned money could be stolen. I will now contact my attorney as the conversation was recorded on both ends of the call. Also I spoke with powertrain direct several times and was never told or was it mentioned that the reason for not getting my core charge was as they have now months later stated. Two employees I spoke with stated to me that the company was poorly managed and the core money was a issue with many costumers. This is bs. I will get my money from this crooked company.
Company charged restock fee on return of defective merchandise ($1,000). Replacement product was not available. Policy is not listed on website.
25% RESTOCK FEE ON DEFECTIVE PRODUCT.
I ordered an engine from Powertrain Direct ("Powertrain") on 02/09/18 for my 1990 Toyota LandCruiser (Order #XXXXX). I selected Powertrain for the 3-year warranty. Details of the warranty are not given on the company's website. The invoice totaled $4,710 for the engine, core deposit and install kit. I paid by credit card over the phone. The sales person was "Jackson".
The engine was shipped to my mechanic and installed. The engine was bad and failed after less than 10 miles and was unable to be repaired. I contacted Powertrain and they told me that all warranties were handled through their warranty company, LKQ. LKQ is a large, publicly-traded supplier of auto parts and supplies engines to Powertrain. My mechanic contacted LKQ and arranged for return of the engine. In an email to me on 5/21/18, Richie *** (Warranty Manager, LKQ) stated that due to the age of the car, a replacement engine was not available. Mr. Pointer stated that he made Luke *** (Director of Operations) at Powertrain aware of this fact; there was no replacement engine available and I would be returning the engine for a refund. Powertrain was unable to provide a replacement for the defective engine and I was on my own to come up with a solution for the car. Mr. Pointer stated that LKQ would pay for the labor portion of the warranty and Powertrain would be responsible for refunding the price of the engine once it was returned to LKQ. The defective engine was repackaged and shipped to LKQ. According to LKQ customer service, the engine arrived on their dock on 9/12/18. LKQ issued a credit to Powertrain on 10/15/18 (credit memo #XXXXXXX). So, the defective engine has been returned to LKQ and Powertrain has been credited for the engine by their supplier. Yet I have received nothing from Powertrain.
LKQ promptly reimbursed me for the labor portion of the warranty. I called Powertrain many times in regards to my refund and was placed on perma-hold (20 minutes +) or simply disconnected. I left multiple voicemails with no response. I was finally able to speak with Josh *** customer service manager. Mr. told me my refund was "in process" and that the return of the defective engine was subject to a restocking fee of 25% ($1,000). I found this very odd since it was a defective engine. I have never encountered a restocking fee for a defective product. In reviewing the return policies of scores of retailers, I cannot find a single instance were a company charges a restocking fee on the return of defective merchandise. This seems highly unethical and is likely illegal. In 2007, the Texas State Attorney General sued ASAP Motors (Houston) for a similar issue. Among other things, ASAP was charging customers a restocking fee on defective merchandise. I believe this policy is illegal and violates the Texas Deceptive Trade Practices Act. Lastly, this "policy" is not stated on the company's website and is only shown on the invoice AFTER the product is paid for, leaving the buyer no recourse. Had I known that I was at risk for the 25% restocking fee if the product was defective, I NEVER would have ordered it. I asked Mr. Perez, "It's your company's policy to charge a restocking fee on the return of defective product". He responded, "Yes that's our policy". A restocking fee on the return of defective merchandise makes no sense. It's unethical and likely illegal. I was not made aware of this policy before the purchase.
I have contacted several people at Powertrain to resolve this issue. Emails to the following individuals outlining the issue have never even been read according to outlook read receipt: Josh Perez (Customer Service Manager, ***@powertraindirect.com), *** (CFO, ***@powertraindirect.com) and *** (VP Marketing and Sales, ***@powertraindirect.com). Mr. refused to give me the name or transfer me to a supervisor.
I would like a refund for the full amount of the invoice ($4,710.00). This seems like the fair thing to do as the merchandise was defective and the company was unable to provide a replacement for the defective engine. Further, in the unlikely event that charging a restock fee on the return of defective product is even legal (I doubt it is), this policy was not explained to me at the time of purchase and is not listed on the company's website. The invoice states that the company charges a restocking fee "regardless of reason", but any reasonable person would likely EXCLUDE the return of defective product as one of those reasons. I understand that, had I decided not to use the engine, for whatever reason (different engine, better price, etc.) then a restock fee on the return would be fair. But charging a restock fee on defective product makes no sense, is unethical and likely illegal. This engine can't be "restocked". It was unable to be repaired according to the rebuilder of the engine LKQ.
We have waived the restocking fee for Mr. refund. This was a misunderstanding - our customer service team was under the impression that this customer wanted to keep his engine. We typically charge a restocking fee if a customer simply changes their mind because shipping an engine is very costly. But in this case, of course we will not be charging a restocking fee. We are deeply sorry about this misunderstanding and any inconvenience it may have caused. We have sent Mr. his full refund, and we hope he will accept our sincere apologies.
Company wired a full refund into my checking account on 11/21/18. My guess is that the formal complaint with the Revdex.com and the complaint filed with the Texas State Attorney General's office had an impact.
Thank you.
bought a motor from them in July and sent back the core for$450 refund and I still have not received it. I have been trying to get answer why refund has not been given and Josh said check is in the mail 3 times now. He is now telling me he doesn't know when I will get it
Product_Or_Service: 5.4 engine
Order_Number: XXXXX
Billing Adjustment I need the $450 core deposit back asap
our records show you already received the refund for core deposit. Powertrain Direct thanks you for your patience, and most especially, for your business.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received the core refund. I have called them 3 times today to discuss and they will not answer the phone or call me back. I double checked all my bank accounts and the core refund has not been sent back to me. My address is 6411 Drexel Amarillo TX XXXXX and no check has arrived there either. I'm not happy with their lack of customer service.
Haven't received my engine core charge refund. Past estimated time of 6-8 weeks.Called numerous times,put on hold or transferred to another dept,no one ever answers.Emailed Sam *** XXX-XXX-XXXX never get helped. Customer service dept an employee Named Josh helped me. Supposidly went to accounting and arranged EFT.Said EFT's are usually done on Fridays, I'll get an email within 24 hrs to confirm. Never happened. No Electronic Funds transfer received.This is my Xmas fund I need it.
Product_Or_Service: 08/13/2018
Order_Number: XXXXX
Other (requires explanation) I need them to electronically transfer my $660.00 dollar core charge refund to my checking account.
This core was past the allotted 30 days that the customer confirmed on their invoice. The terms and conditions clearly state "You are responsible to have your core back at the correct facility within 30 days in order to receive your core return deposit." Powertrain Direct thanks you for your business, we wish you were within the time frame of your terms and conditions specified to help you out with this situation.
Company charged me $2,816 for an engine. Neither delivered engine or refund despite repeated promises.
PowerTrain Direct ("Company") quoted me (Q-XXXXXXXXXXXXX) $2,816.00 for one GM Marine Engine On Oct. 17, Alex (XXX-XXX-XXXX) took my phone order and promised delivery in week to 10 days. On Oct. 19 the company took the money from my BankAmerica ("BA")account. November came and no engine. Called company. they denied any record of order. Provided proof of their withdrawal from my BS account.
By then, I had had to make other arrangements for an engine. So I phoned and cancelled order. I was told my refund would be credited to my account within " five to 7 days."
No refund.
I began calling the company repeatedly week of Nov. 12-16. Put on hold repeatedly or no answer during business hours. Nov. 14, had my mechanic use his phone to call. Got Josh on speakerphone. We were told it was a matter for accounting and he couldn't forward me to them, I would have to email them. I emailed asking for a response by end of business day Nov. 15. No response as of 5 p.m. Nov. 16.
I want my money refunded.
We apologize for the inconvenience. This is a very unfortunate and uncommon circumstance you are in, and all of us would feel the same if we were in your shoes. We did refund this customer on January 29, 2019. We thank you for your patience while resolving this issue, and thank you for your business.
I have not got my core back, 865 dollars josh keep giving me the runaround, word is I sent the check out . Never got it, when I call we working on it, they tell u anything. My confirmation number is XXXXX. I paid everything up front so you should have my 865 or you are scamming people out of money .it been 3 months. I see y k k quite. You are from people out of money there is a law against . Mr.
If I could give less than 1 star, I would. They told me they had an engine I was looking for and quoted a price, I said I would take it and he took my credit card info, put me on hold and came back and said it would be $50 more, I said ok I'll still take it, then put me on hold and came back and said it would be $900 more. Stay away from this company!!
Powertrain Direct failed to follow through on engine pick up arrangements resulting in the loss of my engine core refund
Powertrain Direct has a policy that requires an engine must be returned within 45 days of new engine purchase to receive the core refund. My engine was delivered on 7/20/18. I contacted Josh at Powertrain Direct on 8/30/18 to set up a pick up on 9/3/18. He took my information and said he would dispatch a driver. The engine was never picked up. On 9/6/18 I contacted another employee of Powertrain Direct who once again took down the same information. Again, the engine was never retrieved. Finally, on 9/21/18 Powertrain Direct finally came through with dispatching a driver for pick up. When I recently contacted Powertrain Direct to ask about the status of my core refund check of $450.00, they said I was out of my 45 day window and they couldn't help me. Had they held up their end on my first attempt to return my engine, I would have been within my 45 days.
Being that my engine was returned in good condition and packaged correctly. I would like my $450.00 core refund sent to me.
While our policy states that customers must return their core back to the manufacturer within 45 days to be eligible for a core refund, we understand that we should be flexible in certain situations. In this case, we agree that Mr. should be eligible for a core refund. We sincerely apologize for this inconvenience. We will be issuing his refund next week.
On 11/21/2018, power train direct agreed to resolve our concerning the reimbursement of my core charge of $450.00. It is 12/18/18 and I have yet to receive any payment
If I could rate this company with less than 1 star if I could.
This company doesn't pay labor when the product fails. The company ships another unit (transmission) when there is a problem. States they will pay $50 an hour for labor. When they receive the failed unit. They claim there was nothing wrong with the failed unit and deny reimbursing the customer any labor. The customer is the one that suffers. My customer has been waiting since August for a core credit on the original purchase. He has yet to receive the $750.00 core charge refund. This company doesn't authorize any tear down to determine cause of failure. They automatically ship another transmission. They supposedly tear the faulty unit down and then deny anything is wrong with it. The vehicle was originally towed in and wouldn't move. So buyer beware.
Was told in the beginning that core deposit would be refunded in 4-6 weeks, have been lied to regarding refund, told twice that it has been refunded,
I have tried calling many times to find out the status and hold up of our core deposit refund, and most of the time I only get transferred to someones voice mail, and never get a return phone call. I keep getting the run around. I called from a different phone number and actually got my call answered and spoke to Josh on 10/18/18, and was told that the refund had already been processed for $1000 on 10/17/18 and to give it 3-5 business days to reflect in our account, he even gave me a transaction number for the refund. I waited until 10/26/18 and still had not reflected upon my account. I then called again and after many tries to get a hold of an actual person, I finally spoke to Josh, who then claimed that their account had been compromised and they had to close that account and he guaranteed me that he would find out what was happening and give me a call back, which again never happened. I finally called and got to speak to Katie on 10/29/18, she tried to back up what Josh had said regarding the account and that the account the refund was processed on had to be closed and re-open a different account, and now the process of refunds was only being done on Fridays, she guaranteed me that my refund would be one of the first accounts to be processed on the following Friday 11/2/18, especially since we have had such a bad experience with this company. I did mention to her that I had been on the Revdex.com website and noticed that it seems to be the norm with this company and the refunds that a complaint has to be filed before this company gives the refund, she said "Oh no, that isn't necessary, most of those people that filed complaints never called first, even though I have read through all of them, and the majority of them have had the same run around about calling that I am having, never getting a return call, and only getting peoples voice mails. I called on 11/5/18 and was told by Josh again that the refund had been processed, and was given another transaction number for the refund. Called again 11/8/18 to speak to either Katie or Josh, because still no refund in my account, and was told by Matt, who answers the phone quite frequently, and evidently has caller ID because he has at one time that I called, answered the phone by saying, Hi ***, he told me that I needed to send an email to this orders@powertraindirect to find out anything regarding my refund. I again asked for someone to speak to so that this issue can be resolved, and again was told to just send an email, I told him that I will also be filing a complaint with the Revdex.com because I'm tired of getting the run around. As of today, 11/9/18 I have not received a tresponse from my email either. We were told from the beginning that the refund would take 4-6 weeks to get back, the company that installed the motor that we bought, returned the motor just after Labor Day weekend, I don't know the exact date that they received the core, but they have confirmed that they received it, so even if it didn't get there until the 15th of September, we are going over 8 weeks now since they have had the core back and still no refund. I would appreciate your help in this matter and a response
I am wanting my refund in full
Hello Mrs.,
You did not receive your refund because you charged your card back before it was time to refund you. Thank you, we will mark this core as returned and we will not dispute the charges.
Purchased a transmission, was sent the wrong one and have not been reimbursed.
On 9/28/18 I purchased a transmission from Powertrain Direct. It was shipped and received by my mechanic on 10/8/18. Upon receipt the mechanic noticed that it was the wrong one. I was sent a 4WD when I had requested a 2WD. I called Powertrain Direct to inform them of their mistake. I was told the correct one would be shipped and the other would be picked up. The following day 10/9/18 I called to request a tracking number, I was told that the information I was given was incorrect and that the transmission I needed was $1,000 more. I asked them to pick up the wrong one and issue a refund. The transmission was picked up 10/13 from my mechanic and was received by Powertrain direct on 10/15. I emailed and called on 10/25 and could not get a response regarding the refund from any of the staff there. My boyfriend called Powertrain Direct and was on hold for twenty minutes only to have the call crossed with another customer that was angry as well. He was finally able to get a hold of Josh *** On 11/1 I received an email that the full amount of $1,995 was going to be reimbursed because it was there error. I wasn't told if it was by check, wire, bank credit. Yesterday 11/7 I emailed Josh again to follow up and did not receive a response. This morning I called Powertrain direct and was told that Josh was not in the office. I asked to be transferred to a manger or owner. I was placed on hold for 7 minutes only to be told that there was noone there that could help me and that she would leave a note for Josh.
I would like a full refund plus $300, $12 for every day that the transmission was in there possession from 10/15 to 11/8 to cover my Uber expenses. Since they have not refunded me the money I have not been able to purchase another transmission and have not had a vehicle.
We are very sorry that this customer's refund was delayed. We are deeply disappointed that she did not receive the transmission she needed. We have refunded the full amount back to her credit card. She should be able to see the funds in her account now. Again, we sincerely apologize for any inconvenience this may have caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received the refund.
Terrible experience rude customer service bought a engine didn't even put 500 miles on it and stared to knock called them and they ask a million questions guy on the phone told me I should have read small print . Still going through it with them waiting for them to pick engine up so there's still hope but I doubt it
Hi ***. The process for getting an engine repaired must be handled through the warranty company. While we are not the warranty company, we often step in and assist our customers through this process. Powertrain Direct would not be picking up the engine - it would be the warranty company. We are sorry if this was not made clear to you. If you do not have the appropriate contact information for your warranty company, please give us a call and we would be happy to provide it and answer any other questions you may have. Thank you for choosing Powertrain Direct.
I bought an engine from Powertrain Direct back in July. I was told once the core was retuned to them I would receive my core charge of $455 back to my card I used for the purchase. I have been waiting for the charge to come back to my card for well over the original 6-8 weeks I was originally told it would take to be refunded. I called and spoke to a gentleman by the name of Hosh who then told me he would have the core charge refunded back by the following Monday. I waited, and again no refund was made. I called and spoke to Josh again, and this time I was told it would take 7-10 business days. Again, I waited the 7-10 days, again, or refund has been made. After calling Powertrain AGAIN, I was told 'they are starting the process of the rerun today. The refund will take 5 business days'. I called after that 5 days and asked for a check instead of a refund to my card. I was then told, by Josh, 'that they could send a check, but not til Friday (today is Monday), as the checks had already gone out for the day. All I want is my core charge $ back. I don't understand how a business can continue to make promises they go unkept and nothing happen to them. I'm just a little more than frustrated as it seems when I call, all I get is the run around from Josh and various others I have tried to talk to. None of the managers are willing to try to help with the situation, and tell me that 'this is the process'.
Product_Or_Service: Engine
Other (requires explanation) I would like a check to be overnighted to me, at the cost of Powertrain Direct, in the amount of the $455. I don't feel that this is an unfair request as I have been patient in waiting for my refund to my card.
We are very sorry that this customer's core refund took longer than we anticipated. We have sent her refund, and we will be following up to make sure she received it. Again, we are sorry about any inconvenience she may have experienced.
Payment made, failed delivery twice, lied too.
I paid for my motor on 10-11-18 from Sam told me delivery 5-7 days.I called on Monday 10-22 they told me issue w my motor then transferred me to Josh. They put me on hold off and on for 45 min. He finally stated that he got me a motor and would be delivered 10-25,10-26 at latest. He told me to call back Wednesday 24th to get tracking #. When called back said couldn't get hold of them to get tracking said again will be there 10/26 they will call 24 hrs in advance. Called back on 10/26 because no call,no delivery. On 10/26 a guy Jackson said he was manager apologized for all issue. I asked for my money back he said takes 5-7 days might as well wait for my motor which he then said it will be there by Wednesday 10-31 call him for a tracking #. On 10-29 can't get a hold of anybody called 10 times. Still no motor no tracking and no refund.
I just want to be told the truth and give me a honest delivery date. I am now having to rent a car due to the lies. Out another 300$ further my mechanic is going to have to work on my truck again. They really should have to compensate me. Had they not lied I would have made different arrangements.
We are very sorry that this customer's order was delayed. This was unexpected on our end, and we apologize for the inconvenience. There was in fact an issue with the motor, which had to be resolved before shipment. We are serious about quality control for our customers. However, we are deeply sorry that his order took longer to ship than we anticipated. We truly apologize to this customer for his delayed shipment. This issue has now been resolved. We expedited this shipment two days ago in order to get him his engine as quickly as possible, and we emailed his shipment confirmation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for 2010 5.4 liter motor they sent me a 2004-2006 motor. It had a exhaust manifold bolt broke in it as well as an easy out broke off in it. It was supposed to be a zero mile zero hour motor clearly a rebuild motor. Has aftermarket parts was supposed to be all OEM parts
When this customer's engine was delivered, he had the opportunity to inspect it before signing for the delivery. I have attached proof that he did sign for the engine. We understand that he was upset that the delivery was delayed, and we are very sorry for any inconvenience this may have caused. But we respectfully disagree that he received the wrong motor. The engine he received fits models up to 2014. We will be calling Mr. Carson today to attempt to resolve this issue.
Sold me a transmission that was not remanufactured correctly. After going through warranty process, I still cannot get a exchange date or refund.
Late September, ordered a remanufactured transmission, for 2000 Dodge Durango. Transmission that was delivered was immediately found to have a high pitched whine, and after going through warranty process and at their request, dropped pan and found metal shavings. Warranty department was to replace. After several phone calls and assurances, I still cannot get a shipped transmission to replace this broken transmission on Friday Oct. I called and asked to talk to Jsh and was told he was extremely busy. After and hour on hold, I called back and was told he went to lunch and to call back in an hour. The rest of the business day, I could not reach anything but answering machines. This after I told "hannah" I wanted a working transmission shipped, or a full refund. THis after several days of Josh stating he would move me up in priority and stating he would call me back..... he never did. At this point, I left a message with his supervisor, and still have gotten no response.
replace with working remanufactured transmission with full warranties or a full refund with spent labor costs from my mechanic.
Powertrain Direct is not the warranty company. The manufacturer of ***'s particular unit caused some confusion and made him believe Powertrain Direct had to approve his replacement transmission. This is not something we had ever experienced, as we do not handle the warranties personally on our end - we do not even see the claim numbers. We were very disappointed that this customer's replacement transmission was delayed, so we stepped in to make sure he was being properly cared for by the manufacturer's warranty department. We also spoke separately with *** and explained this issue, and he was very understanding. His replacement transmission is on its way now.
While this may be true on PowerTrains end, I was directed to Powertrain for follow-up on the Warranty by their supplier "Moveras". This is after receiving a faulty transmission and Moveras blames my ASE certified mechanic, his garage based on its location, and only relented it was their unit after they asked my mechanic to drop the transmission pan to find metal flakes melted metal. Pictures and documentation sent.This transmission would never leave first gear, and had a loud Whine when ran.
After being referred back to Powertrain, I was led on, and lied to by "Josh" for about a week, left on "hold" for and hour while he went to lunch, and then suddenly I could no longer get through in any line for Powertrain. I was automatically directed to voicemail and no phone calls returned. After filing complaints and stating do in voicemails, I was finally able to reach Katy.
Now Katy did provide me with help and assistance and has been receptive to assisting me in my plight. Though I am still awaiting a tracking number, I have been assured that the replacement transmission has been shipped. Until it's received, installed and found not to be faulty, I consider this matter unresolved. My mechanics fees will have doubled and I shall file a claim with Movaris. It would be nice if Powertrain offered a partial reimbursement due to my vehicle being down an extra three weeks over what I had planned for.
But Katy does deserve kudos for displaying excellent customer service thus far.
Sent from my iPhone
We are very disappointed that this customer's replacement transmission was delayed. While warranty issues can only be resolved with the warranty company, we got involved because we wanted to do everything we could to expedite the process for this customer. This issue should now be resolved, as his new transmission shipped out last week. We have sent his tracking information via email.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the new transmission, just got it installed and it seems to be working well. I will ship the faulty unit and my original core back to the company next week. Katy did take care of this situation satisfactorily but I would hesitate using them again if things with their employees don't change. Lies and avoiding dissatisfied customers shouldn't be a teneant of a customer service plan. I am currently in the " break-in" stage with this new transmission, and hoping for the best.
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My review actually reflects a no star rating however this format does not accept a no star rating
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BUYER BEWARE ..... Power Train Direct poor Business ��
Claims Warranty.... not as quoted �� Inferior Products
Order date 10/4/2018
The new engine delivered to my mechanic was found to be faulty during initial installation and our effort to correct this with Power Train the provider was that all further communication was directed to Power Train Direct "
Claims Department " for claim to their warranty provider.
It was only at this time I was informed
The 100,000 mile warranty only covers less than 50% of the labor costs
to repair the brand new faulty engine .... I quote a comment from Power Train posted below on 9/17/2018 ...
" We will never ship out a unit that does not meet our high standard of quality
if it is not perfect it's not shipping "
What we received was far less than perfect and it was shipped
unfortunately to me and now
The additional time consuming and labor intensive installation will cost me 1,000+ $$$$$ Unfairly Leaving the me/customers with additional unexpected expense. A reputable business cannot expect me pay for the repair of their brand new inferior product.
It seems Thus far Power Train Direct COULD NOT CARE LESS about the very customers keeping them in business.
Further to date 10/22/2018 Power Train has failed repeatedly to return the numerous calls and messages I have been forced to leave.
Josh .... you stated you would call me back several hours ago , I am still
Waiting !
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Core return refund
I returned a core exchange engine to powertrain direct on 8/3/18. They are to refund me $300.00 for the core. Every time I call Im told the manager is sick, the check is in the mail and should be here in a few weeks, or I leave a voice mail for a return call that I never get.
All i want is what is owed to me. If they continue to refuse to pay me I will be forced to seek legal action.
At the time of this purchase, the customer agreed to return his core back to the manufacturer within 30 days in order to receive his full refund. We have extended this window to 45 days to give our customers more time to return their core. Our customers' order confirmation clearly states, "You are responsible to have your core back at the correct facility within 45 days of your purchase in order to receive your full core return deposit."
This customer confirmed his order on June 9th and returned his core on August 3rd - 55 days later. As a professional courtesy, we are still going to refund this core deposit. But because this core was not returned within 45 days, this refund is taking longer to process than the typical 4-6 week time frame.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I ordered the engine it was never mentioned that I had to return the core within 30 days. I told the salesman during the ordering process that I was still working on the old engine and at least I would have a spare. They never said anything about a 30 day return policy during any of the dozen phone calls I made to find out why I haven't received my check. And the only paper that came with it regarding the core doesn't say anything about 30 days
We have attached our order confirmation page, which contains the terms and conditions each customer must agree to before we place their order. Our records show that this customer viewed this and confirmed his order on June 9th, which means he saw these terms and conditions and agreed to them. While he did not return his engine within the 45 day window, we are still going to provide his core refund. We understand that certain situations merit some flexibility. However, our priority for core refunds goes to customers who return their cores within the 45 day window. This is why he has not received his refund yet, and we are very sorry about any inconvenience this may have caused. He will be receiving his core refund as soon as possible.
I bought a transmission over 6 months ago and found
out mine could be repaired.they said they would
refund me,but they wont.please help
I bought and returned a transmission from powertain
direct and they wont reund my money
i just want my money back.1800.00
We are very sorry that this customer's refund was delayed, and we are deeply disappointed by any inconvenience this delay may have caused him. This was unacceptable on our end, and we truly apologize to this customer. This issue has been resolved, and he has received his full refund.