Priceline.com

Complaint: [redacted]
I am rejecting this response because:Your information is incorrect.In fact it was me that had to initiate a phone call being Priceline and my bank. Priceline, per my request, told me I had a credit coming in 1-2 billing cycles. It is with that information that I asked my bank to grant me a emergency credit while waiting on the funds, so that I could rebook my flight. 
My bank credited me by reserves the right to take the money back out of my account if we do not receive the refund from Priceline.  Given all the hassle and lies on your end, I have little faith as to when I will ever receive this refund.This case is not closed until my bank receives the refund from Priceline. Therefore, I will contact the Revdex.com again until the refund is processed.
Please understand that it was your company that failed me time and time again; I was told on 11/19, 11/23, 11/26 that I would have the refund in 5 business days. It was on those same dates that I was also told you were waiting on Air India to issue a waiver code, and that it may never happen, this meaning maybe never receiving a refund. That it was not your problem.
You should be ashamed of your company. You asked to hire yourselves as my travel agent for this flight, yet I had to do all the work. I had to call Air India on conference code to get the waiver code- you failed me on your end. I had to call the bank to get the emergency credit- you failed me on your end. With the emergency credit I recieved, I had to purchase new and even more expensive tickets because of the lack of timeliness of tor end. As a result, I am asking not only for a refund but to be credited for the price difference in new tickets as well. If you had not failed me in taking so long to deal with this issue, I could have purchased new tickets at a cheaper price than you originally sold to me.
Please rest assured that this case is not closed. Not only my bank receives the refund on your end.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the Ramada Hotel Gateway for Trip Number [redacted].
class="MsoPlainText">
We are writing to let you know that we received your
email in our Executive Offices.
We understand you are requesting for a tower room. Please
note that special requests will depend on availability at check in, is at the
hotel's discretion and there may be an additional fee payable to the hotel as
incidentals. We reviewed your information with our travel partner and verified
your request for a tower room is considered an upgrade at the hotel once you
check in. The hotel may charge you an additional fee from 30.00 USD per room
per night or higher depending on the availability at check in and is not
guaranteed. As a one time exception to the cancel policy, we can offer you a
cancellation for a refund of the room and tax in the amount of 148.56 USD. This
option would allow you to rebook at retail rates where in you have an option to
choose a specific room type; however, the rates will depend on availability.
Please note that the travel insurance in the amount of
5.00 USD per room per night is non refundable. The
exception will only be available before 10:00 PM local hotel time on April 24,
2016.
We hope you find this information helpful.
Sincerely,
Junko A[redacted]
Executive Offices

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund of the
$60.00 cancellation fee that was charged on this canceled reservation.
 
Our records show that the tickets you purchased are
non-cancelable, non-changeable and non-refundable. This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms and we immediately
charged your card to lock in your rate and secure your reservation. 
 
As a one-time exception, the option to cancel with a fee
was offered and accepted. Please note that cancel fees are non-refundable.
 
We are sorry that the selected reservation is non-refundable
and we are unable to assist any further in this matter.
 
 Sincerely,
 
[redacted]
Executive Offices

Hello. Please see the response below that we have sent to our customer.  Thanks.
 
Dear [redacted]
 

face="Calibri">Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund of your tickets. We researched your issue and verified that you missed your flight. This resulted in the airlines considering your tickets as a no-show. We apologize; however, we are unable to refund the remaining value of your tickets.
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
 
[redacted]

[redacted]

Thank you for taking the time to contact us regarding
your airline reservation under Trip Num[redacted]
 
I am...

writing to let you know that we have received your
Revdex.com concern in our Executive Offices. I understand your
request to cancel the reservation.
 
We work really hard to avoid any confusion when customers
use our website. In order to book a reservation, we require that you review
your reservation details, including the terms and conditions prior to entering
your billing information. In this instance, our records show that the information
was reviewed and the request was processed. Your reservation is restricted; it
is non-refundable and non-transferable.
When we found an airline partner willing to accept the
rate, we immediately charged your card to secure your reservation. Our airline
partner accepted the rate on the condition that your reservation would not be
changed or cancelled. For your reference, a copy of your contract page has been
sent in a separate email.
 
We further reviewed your request and have decided to make
a one-time exception to refund your reservation less the 7.45 USD processing
fee.
The refund for 435.00 USD was issued today, August 18,
2016. Your refund will be processed through our system within one business day.
If you need to check the status of your refund after a few business days,
please contact your bank directly to inquire about their processing time.
 
I hope you have a wonderful day.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
According to the consumer, priceline did not disclose prior to purchase
that a mandatory fee will be charged directly by the hotel.
 




Priceline clearly and conspicuously places the following Mandatory
Fee disclosure labeled under Important Information.
 
Important
Information
Mandatory Fee: This hotel charges an additional 14.24% per room per
night. This fee will be charged to you directly by the hotel. Mandatory
fees are not optional and typically cover items such as resort fees,
energy charges or safe fees. The amount of the charge is subject to
change.
These fees
are incurred whether you purchase the hotel room reservation with
priceline.com, or directly with the property.
Attached
hereto, is a copy of the consumer’s initialed checkout page agreeing to the
terms and conditions of the   purchase.
We appreciate this opportunity to address the consumer’s
concerns. 
Sincerely,
[redacted]
Priceline.com
 
 
 
 
 
 
This
checkout page for trip number
[redacted] was submitted on 2015-02-14 14:35:18






[redacted]


Guest Rating: 7.6 / 10
[redacted] 
Distances are calculated in a straight line from point to
point2.1 miles from [redacted]
Check-In: Sun, Mar 8, 2015Check-Out: Sat, Mar 14, 2015Nights: 6 NightsRooms: 1 RoomPersons: 2 Adults
Room 1: [redacted]
Room Type: 1 King Or 2 Double Beds
· 
Freebies: Free Parking

Flight
Details



































Departing Flight Information -
Sunday, Mar 08, 2015


Flight 1044
4hr 51m, 1963 mi

Departs:
[redacted]

Arrives:
[redacted]

0 Stops
Boeing 737-900
Economy/Coach

Returning Flight Information -
Saturday, Mar 14, 2015


Flight 1039
5hr 0m, 1963 mi

Departs:
[redacted]

Arrives:
[redacted]

0 Stops
Boeing 737-900
Economy/Coach

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:
[redacted]


Ticket Type:

Electronic Tickets will be
issued for this flight

Summary
of Charges














Room 1:

[redacted]

Nights:

6

Total Price for 2 people
prices are in US dollars

$2830.48 ($1415.24/pp)


Important Information


Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.

Hotel Freebies:

·   Free Parking


Mandatory Fee: This hotel charges an additional 14.24% per room per night. This
fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges
or safe fees. The amount of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.
This vacation package is
subject to the cancel/change policy as defined by our
travel partners.












I[redacted]

[redacted]
 
priceline.com's terms and conditions, privacy policy.

Dear Ms. [redacted],
Roman">
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
said that you did not intend to book the reservation and that our website
automatically placed in the bid price for your offer. We reviewed your
reservation in our system and verified that the rate you purchased is
non-refundable. When you pressed the Buy Now button you agreed that if your
request was accepted we would immediately charge your card and secure the room.
This information was presented to you prior to purchase. We are not able to
provide any refund for your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices
 
We want you to love your hotel. So please read this important stuff.
All rooms will
accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other   special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in date only.   If you do not
check-in on the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refund. Guaranteed late night arrival. Check-out time varies by hotel.
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requested. Please note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will not apply to
this Name Your Own Price request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout. These
charges    may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept  **
3.5-star hotel in the [redacted] area
Check In:
 
 
Sun, Mar 08, 2015
Check Out:
 
 
Mon, Mar 09, 2015
Rooms:
 
 
1 room for 1 night
Your Bid:
 
 
$119.00 per room/night
Taxes & Fees:
 
 
$28.02
Room Total:
 
 
$147.02
Have a promo code?
Guest Info
   (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation policy
   ?
Guest name and billing name are the same
Sign in for faster c

Complaint: [redacted]
I am rejecting this response because:
This room was not as represented in their advertising. As our event was ending someone asked where we were staying, we told them where and that it was ten miles away. They laughed and told us yes if we had a helicopter. As the crow flies ten miles might be right, but they neglected to mention the half hour drive north,cross the bridge and back down another 30 mile. Even the clerk said there is no way to get there in ten miles. She said she'd cancel it if she could as Er were lied to, but priceline had them hostage too. They need to quit bullying and be put in their place. [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I also left the day I sent you all the first message.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline continues to fail to address the material point. The [redacted] Place is described on Priceline's website as being “downtown.” I relied on that description in selecting my search criteria because I specifically did not want the [redacted] Place to be within my search. Hence, none of the areas that I selected for search include “downtown.” Priceline's terminology is misleading – apparently deliberately so because: (1) Priceline uses one location description in the hotel description and then changes the definition in the search criteria. This change in definition would only come to the attention of the consumer if the consumer were to assume that Priceline’s location description was false; (2) Priceline refuses to correct the issues with its website despite an obvious track record of customer complaints regarding misleading location descriptions and the relative ease of correcting the description (compared to the effort of responding to numerous customer complaints); and (3) Pricline persists in refusing to address the actual issue, which is indefensible.
Priceline appears to be taking the position that it can include misleading descriptions on its website and then blame the customer for relying on the description. There is nothing in the "agreement" that Priceline has attached that preserves a non-existent right to mislabel locations, nor is there any waiver of the right to rely on Priceline's plain-English description of the property. Moreover, Priceline refuses to put me in contact with an employee who is capable of understanding the issue, instead directing all inquiries to [redacted] in Executive Offices who simply parrots the same response without ever giving any indication that she actually understands the basis for the dispute. These are typical bait-and-switch tactics followed by a refusal to engage on the actual issue. 
I have requested to be put in contact with Priceline's legal department. Priceline has not responded. 
Sincerely,
[redacted]

Our records confirm that the consumer accepted the option to purchase
Collision Damage Insurance...

at the total cost of $44.
Attached hereto is a copy of the consumer’s contract page authorizing the
Collision Damage Insurance at the total cost of $44.
You contacted priceline.com requesting information about one of your trips.
This link has been provided to you so that you can view the Contract Page you
were presented when you were submitting Trip [redacted]. Just click on the
link, or if that doesn't work, please copy and paste the entire link into your
browser.
[redacted]
Note that in order to view the page referenced by the link above, you may need
to have [redacted] installed. If you are unable to view the above page, you
can download [redacted] from [redacted] .
Please do not reply to this e-mail as it will not reach customer service. If
you have any further questions please visit the Help section of our website.
Sincerely,
priceline.com Customer Service Team

Revdex.com, Inc.
The consumer
requested to cancel the reservation on the check-in date, March 11, 2014.
As noted on the consumer’s
contract page, (attached hereto) the following cancel policy applies:






 


·       
For the room
type you've selected, you can cancel your reservation for a full refund up
until noon on Monday, March 10th (local hotel time). If you decide to cancel
your reservation anytime between noon on Monday, March 10th and noon on Tuesday,
March 11th (local hotel time), the hotel requires payment for the first
night's stay.












We hope you find this information helpful and appreciate the
opportunity to clarify the matter.


Sincerely,






N. D'Angelo
Priceline.com
This contract
for request number [redacted]81 was originally initialed on [redacted]

Comfort Inn Bossier City











1100 Delhi Ave.
Bossier City, LA 71111






Check-In: Tue, Mar 11, 2014Check-Out: Wed, Mar 12, 2014Nights: 1 NightsRooms: 1 Room


Room1: Chelsea L Heinemann


Room Type: 1 King Bed/No Smoking/Free Hi-Spd
Wireless/ Microwave Refrigerator/Coffee Maker,In-Room


Hotel Freebies:


Free breakfast, free internet in room and free parking






Summary of Charges




Room Cost:


avg. per room, per night




$64.49




Rooms:




1




Nights:




1




Room Subtotal:




$64.49




Taxes & Fees :




$8.66


We've chopped fees on this hotel.




Total Charges:
prices are in US dollars




$73.15


Best Price Guarantee on this hotel




Mandatory fee of
is collected at the hotel.







Important Information






•




Rate Description: Websaver - Full pre-payment
required upon booking




•




Hotel Freebies Details:


Free breakfast, free internet in room and free parking




•




Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Monday, March
10th (local hotel time). If you decide to cancel your reservation anytime
between noon on Monday, March 10th and noon on Tuesday, March 11th (local
hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Tuesday,
March 11th).




•




Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in
to the hotel on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.




•




Your credit card is charged the total cost above at time
of purchase. Prices and room availability are not guaranteed until full
payment is received.


Your PayPal
account is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.




•




The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.






















Initial Here:








I have read and agree to
abide by the Terms
and conditions and privacy policy.

Revdex.com,
Inc.

We have received the consumer’s additional comments.  As you requested, we have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. As disclosed on the consumer’s
initialed contract page listed under Important Information.



· Only the driver
will be able to pick up the rental car at the counter and must present a valid
driver's license in his/her name.
We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
 
I am aware of the conditions of the contract, having used priceline numerous times in the past. My issue with this transaction is that when making the iffer, I was given the choice of bed types. I chose 2 Queen beds. Priceline should not OFFER a choice then fall back on the contract when it doesn't honor that choice.  This is what I call false advertising. If there is truly not an option to choose bed types (as stipulated in the contract) why is there an option to choose bed types listed in the offer? priceline should follow through with what they advertise, or not offer the choice in the first place!!!

[redacted]

We are contacting you today regarding your reservation
with [redacted]y
Rent-A-Car booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. As we
understand, the
rental partner charged you for the insurance and you
would like to be
refunded. We apologize for any inconvenience this may have
caused.
 
We checked our records and verified that the information
regarding the
insurance policy was provided on the [redacted] Rental
Policy and Rules
during the booking process. It's stated that no car will
be rented
unless the customer either provides the rental agent with
a copy of
their own insurance policy or purchase insurance at the
counter. This
information was provided on the contract page prior to
booking.
 
We contacted [redacted] and
verified that you were charged for the insurance. The
rental partner
advised that they did not accept your insurance card
because it's
already expired and they require a copy of insurance
proof at the time
of pick up. We requested for a refund of the insurance
charge; however,
the rental partner advised that they will be unable to
process a refund
because it's their policy. We apologize; however, we will
be unable to
refund [redacted] Rent-A-Car's charge.
 
For your reference, I sent a copy of your contract page
on a separate
email.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation with the following cancel policy.
 
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Friday, March 13th (local hotel time). If you decide to cancel your reservation anytime between noon on
Friday, March 13th and noon on Saturday, March 14th (local hotel time), the
hotel requires payment for the first night's stay. You will be charged for the
first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Saturday, March 14th).
 
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This checkout page for
trip number [redacted] was submitted on 2015-03-14 19:05:49






[redacted]
Freebies:
Hotel Freebies:
Free internet in
room and free parking
Check-In: Sat, Mar 14, 2015Check-Out: Sun, Mar 15, 2015
Room Type: King Room
- Booked for double
occupancy
Flexible Cancellation
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, March 13th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Friday, March 13th and noon on Saturday, March 14th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Saturday, March 14th).































Summary
of Charges

Room Cost

$129.00

Rooms

1

Nights

1

Room Subtotal

$129.00

Taxes & Fees

$14.92

Total Charges

$143.92

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1

First Name:

Last Name:

Use
this name for all rooms



I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 1 King, Mini-Fridge, Microwave, 320Sqft/29Sqm, Living/Sitting
Area, Wireless Internet, Complimentary
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free internet in room and free parking
·      Cancel
Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, March 13th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Friday, March 13th and noon on Saturday, March 14th (local hotel
time), the hotel requires payment for the first night's stay. You will be charged
for the first night's stay including taxes and fees. Any remaining amount
will be refunded to you. Refunds or cancellations are not available after
noon local hotel time on your day of arrival (Saturday, March 14th).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: 
I did not see the e-mail you sent last week, until today. What more can I do, I don't feel I should pay for something I never picked up?   Thank you  
Sincerely,
[redacted]

Dear
Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation...

with
[redacted] Corporation for Request Number [redacted].
We understand that you would like to be refunded for the cancel fee. Prior to
booking the reservation, we provided you a contract page that contains all the
information including the pick-up and drop off location. We also stated that
once the request will be accepted, it cannot be changed, canceled or refunded.
We made an exception because of your issue and broke our contract with our
travel partner. We apologize; however, we will be unable to refund the cancel
fee.
For your reference, we sent a copy of your contract page on a separate email.
We apologize for the inconvenience and we thank you for your time.
Sincerely,
[redacted]
Executive Offices
This
checkout page for trip number [redacted] was submitted on 2015-04-23 21:01:18












 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Compact Car with Unlimited Mileage


Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Friday, May 22, 2015, 09:00 PM
Drop-off Date & Time: Monday, May 25, 2015, 03:00 PM
Rental Car Company:
Total Charges
3 Days at: $45 /day


Total:$186.66
Summary of Charges
Your Price Per Day:
$45 (per day)
Total Rental Days:
3
Subtotal:
$135
Taxes and Fees: (details)
$51.66
Total Charges:
$186.66
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've reviewed your information above, please review the
following rules regarding rental cars issued through priceline.com:
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

RevDex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We have reviewed
this concern and verified that the contract page states that the reservation is
guaranteed for 25% or more savings. Our system shows that the consumer saved
$33.99 or 26.15% for the reservation and the savings percentage is correct. We
checked the hotel's website and verified that the rate available is higher than
what the customer paid for the reservation. We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Revdex.com,
Inc.
All matters relating to unauthorized
charges/credit card fraud claims are handled by the credit card issuing bank.  Credit card holders are responsible for
reporting the claim to the credit card issuing bank.  The bank will investigate the matter, and
priceline will always assist with all investigation inquires.
We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
N. D’Angelo
priceline.com