Priceline.com

We are in receipt of the complaint initiated by the
above-mentioned consumer and...

appreciate the opportunity to respond.
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation.
In this case the consumer selected a Name Your Own Price reservation
that provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase.
Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally initialled on Tue Jul
1 19:31:49 EDT 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Fri, October 10, 2014




Return:
Sun, October 12, 2014




Departing Airport:
[redacted]
[redacted]
**
** [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]




Summary of Charges

Airline Ticket Offer
Price:




$357.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$60.35 per ticket




Number of Tickets:




3




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$1,252.05




Rental Car Cost:




$44.74




Rental Car Taxes & Fees:




$30.79




Rental Car Subtotal:




$75.53




Total Trip Cost:
(All prices are in US dollars)




$1,327.58




Baggage fees
are not included in your trip cost.



Important
Information






































•




Your airline
tickets are non-refundable, non-transferable and non-changeable. The Rental Car reservation
included in your itinerary is non-refundable, non-transferable and
non-changeable even if the reservation is not used.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you
provided.




•




Rental Car availability is not
confirmed until full payment is received. If your selections are
unavailable, we'll still purchase your airline ticket.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.




•




Only [redacted] will
be able to pick-up the rental car at the counter. [redacted] will
be required to present a valid driver's license and a valid credit card
or debit/check card or debit/check card in their name with a minimum of
$200 available credit as a security deposit on the vehicle. If you plan
to use a debit card, you may be required to provide round-trip flight
information at the rental counter.




•




Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.








[redacted]
**







I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

The consumer selected
and purchased retail hotel room accommodations for check-in on May 23, 2014.
Our documented case
history confirms that the consumer first contacted priceline on Tuesday, May
27, 2014 at 9:35:37 PM ET, 4 days after the check-in date requesting a refund.
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms and conditions of the
purchase including the following cancel policy.
Cancel
Policy: Priceline
will not charge you a change or cancel fee, however this hotel has the
following cancellation policy:   For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, May 22nd
(local hotel time). If you
decide to cancel your reservation anytime between noon on Thursday, May 22nd
and noon on Friday, May 23rd (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Friday, May 23rd).
Sincerely,
[redacted]
Priceline.com
This
contract for request number
[redacted]92 was originally initialed on 2014-02-22 09:33:17










Please verify the following
information to continue with your request.




Please check the credit
card number that you entered.





Econo Lodge Moultrie














Check-In: Fri, May 23, 2014Check-Out: Sun, May 25, 2014Nights: 2 NightsRooms: 2 Rooms


Room1: [redacted]


Room2: [redacted]


Room Type: 2 Double Beds - Nonsmoking Room - Free Wifi, Fridge,
Microwave


FREE Cancellation:


until 12:00 PM on 05/22/2014






Hotel Freebies:


Free breakfast, free internet in
room and free parking





Summary of Charges





























Room Cost:


avg. per room, per night




$65.00




Rooms:




2




Nights:




2




Room Subtotal:




$260.00




Taxes & Fees :




$36.40


We've chopped fees on this
hotel.




Total Charges:
prices are in US dollars




$296.40


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important
Information







































•




Room Description: 2 Double Beds/No Smoking/Free Hi-Spd Wireless /Upper
Floor/Microwave Refrigerator




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Free breakfast, free internet in
room and free parking




•




Cancel Policy: Priceline will
not charge you a change or cancel fee, however this hotel has the following
cancellation policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Thursday, May 22nd (local
hotel time). If you decide to cancel your reservation anytime between noon
on Thursday, May 22nd and noon on Friday, May 23rd (local hotel time), the
hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will
be refunded to you. Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, May 23rd).





•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























Initial Here:








I have read and agree to abide by the Terms and
conditions and privacy policy.

I do not accept this response because I cannot be charged a day that I didn't use the rental. I'm requesting a refund for that. Plus I have another issue directly with [redacted]. [redacted] said Priceline has to issue the refund. 
 
I want one day refunded for not using the rental! 
 
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
I have received two separate emails from Priceline showing how ridiculous the business practices are. The first email  was at 1:48 stating we were to get a refund of 252.84, the second email at 4:44 s[redacted]s we are to get a refund of 173.75. I have forwarded these emails so you can see that the issue is still not resolved and I still do not know what our refund amount is.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the business and I came up with a solution. Thank you. 
Sincerely,
[redacted]

Hello. Please see our response to the customer below. Thanks.
 
[redacted]
 
Thank you for taking the time to contact us regarding the hotel portion of your vacation package reservation with the [redacted] Celebration under Trip Number...

[redacted] 
I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern about checking in late at your confirmed hotel.
 
We have contacted the [redacted] Celebration to request for late check in on your behalf. The hotel advised that they will hold the room for you until arrival and that you should be able to check in even after 2:00 AM on February 4, 2017. They also advised that they do not charge a late check in fee. For a better check in experience, I suggest that you attempt to call the hotel to let them know if you're on your way to the property so they would know when to expect your arrival. Their phone number is [redacted]
 
Thanks for choosing us for your travel needs. I hope you enjoy your trip! Please feel free to reppl to this email if you have additional questions.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I does not actually address the entire complaint or problem as out lined and does not provide any degree of confidence that the business takes the complaint seriously.Still extremly disappointed,
[redacted]

Complaint: [redacted]
I am rejecting this...

response because:Your Priceline.com website states:
Children All children are welcome. FREE!  Up to two children under 18 years stay free of charge when using existing beds.Up to two older children or adults are charged USD 6 per night when using existing beds. There is no capacity for extra beds in the room. 
 
According to your own website 2 children can stay in the room using EXISTING BEDS!  There was only one bed per room.  Are 4 people supposed to fit on a full size bed?  Also you guarantee you have the lowest price.  I was (accidentally) charged by the hotel I stayed at and it was significantly lower than what I paid through priceline.com.  I am NOT happy, nor was I when I contacted customer service who did not help me either.

Sincerely,
[redacted]

Dear Ms. [redacted],

face="Calibri">
Thank you for contacting us regarding your reservation at the [redacted], A [redacted] Hotel booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand the wrong price was entered per night on your reservation.
We reviewed your reservation details and confirmed you resubmitted your offer on the mobile web. When submitting an offer, we provide customers a price bar to adjust the desired amount per night. We also provided you with a contract page to verify the information provided is correct. We are sorry if you did not intend on submitting your request at the price listed per night; however, your reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

According to the consumer, she selected a flight departing on April 29th
at 6:00 AM.
0.0001pt;">
Attached hereto is a copy of the consumer’s contract page indicating
that the consumer selected and authorized a flight departing on April 29th
at 10:25PM.
This vacation package is subject to the
cancel/change
policy as defined by our travel partners.
Any exchange fees are established and
collected by the airline.
Sincerely,
N. D’[redacted]
Executive Offices
Departing Flight Information -
Friday, Apr 29, 2016  (Arrives Saturday, Apr 30)


[redacted]
 


Guaranteed Amenities:


Indoor or Outdoor Pool, Fitness Center, Free Internet


Free Breakfast and free parking are not listed or offered for the
selected reservation.
Sincerely,
N. D[redacted]
Executive Offices
This
checkout page for trip number [redacted] was submitted on 2016-03-04 21:32:28
Airport [redacted]


Guest Rating: 5.9 / 10
[redacted]
Distances are calculated in a straight line from point to
point4.0 miles from Philadelphia Intl Airport (PHL)
Check-In: Fri, Apr 29, 2016Check-Out: Sun, May 1, 2016Nights:  2 NightsRooms:  1 RoomPersons:  1 Adult
Room 1: [redacted]
Room Type: Two Queen Beds Non Smoking Room,free Wireless Internet,air
Conditioning,alarm Clock,cable Tv, Coffee Maker
· 
Freebies:  Free breakfast, free internet in room and free
parking

Flight
Details

Departing Flight Information -
Friday, Apr 29, 2016  (Arrives Saturday, Apr 30)



[redacted]
 
 
 
 
 
 
 
 
 
 



0 Stops
Airbus A320
Economy/Coach


Passenger and Ticket Information


Passenger 1:


[redacted]


Ticket Type:


Electronic Tickets will be
issued for this flight


Rental
Car Details

Mid-Size Car
Toyota Corolla, Hyundai Sonata, Chevrolet Cruze or similar
(make/model not guaranteed)
5  and 2
Unlimited Mileage, Automatic, Air
Conditioning

Driver:  


[redacted]


Location:  


Philadelphia - Philadelphia Intl
Airport, PA, USA (PHL)


Pick-Up:


Sat, Apr 30, 2016


Drop-Off:


Mon, May 2, 2016


Summary
of Charges

Room 1:
[redacted]


Nights:


2


Flight + Hotel + Car:


$540.36


Package Savings


–$84.21


Priceline charges for
1 person:
Prices are in US Dollars


$456.15  Charged by
Priceline today when you book.



Important
Information

Hotel Cancellation Policy: For the room type you've
selected, you can cancel your reservation for a full refund up until
noon on Wednesday, April 27th (local hotel time).If you decide to cancel
your reservation anytime between noon on Wednesday, April 27th and noon
on Friday, April 29th (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to
you.Refunds or cancellations are not available after noon local hotel
time on your day of arrival (Friday, April 29th).
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.

Hotel Freebies:

·   Free breakfast, free internet in room and free parking

The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued electronic
flight tickets. Remember to bring a valid government issued photo ID
with you to check-in. If you are traveling outside the US, all travelers
will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries
If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.
This vacation package is subject
to the cancel/change
policy as defined by our travel partners.
Only [redacted] will be
able to pick-up the rental car at the counter. [redacted] will be
required to present a valid driver's license and a valid credit card or
debit/check card in their name with a minimum of $200 available credit
as a security deposit on the vehicle.
Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.



Please agree to Priceline's terms and conditions


I have read,
accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy.

Dear Ms. [redacted],
Roman">
 
We wanted to take this time to contact you regarding your
reservation at
the [redacted] booked under Trip Number [redacted].
 
We contacted the [redacted] and we were
advised by the
hotel that they don't have any bed bug infestation.
However, the hotel
agreed to cancel your reservation for a refund. We have
canceled your
reservation and processed a refund in the amount of
$334.92 back to the
same form of payment. Your refund will be processed by
our system within
one business day and your bank will post the refund back
to your
account. Bank processing time varies so please check with
them if you
don't see the refund posted to your account within the
next few days.
 
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Priceline.com guaranteed my reservation when I booked at their site. The guarantee was not met. The hotel said since we booked at Priceline.com, they can not refund our room or give us half off for not being able to stay at the room type we purchased. Now Priceline pushes the issue back to the hotel saying they refused to refund us. I found this a big problem since similar things happened to other guests as well shown on customer reviews at Priceline.com. If you guaranteed something, you have to make it happen. There were rooms available when we checked in but you refused to complete our reservation and only willing to find alternatives. I shouldn't be the one going back and forth to the hotel and the Priceline to have this issue resolved. Again, the hotel said they can't refund us because we booked at Priceline.com, which makes sense because Priceline is the one charged me. The hotel has done part of their part to compensate the inconvience (although I don't really care about the lunch buffet), and Priceline should give me the refund.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund of your
reservation. As we stated, your reservation is restricted. It cannot be
changed, cancelled or refunded. However, we will be making a one-time exception
to our policy and would like to refund your reservation in full. A refund for
$38.41 was issued on June 16, 2016. Your refund has been processed through our
system. If you need to check the status of your refund, please contact your
bank directly to inquire about their processing time.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Revdex.com, Inc.
I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to the consumer, he/she requested hotel
accommodations for a three star quality Name Your Own Price® hotel.
However, Priceline confirmed a four star quality hotel, upgrading to a higher
star quality, without her consent. 
On each consumer’s checkout page we place the following
disclosure regarding this issue labeled under Important Information.
·       
If priceline accepts your price,
priceline will book your reservation in a property with an equal or higher star
level than you requested.
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms and conditions of the
purchase.
I appreciate the opportunity to clarify.
Sincerely,
 
[redacted]
Priceline.com
 
 











[redacted]

Zone/Hotel Location:
[redacted]

 







Booked Priceline Star
Rating: 4



 

 
This
checkout page for trip number
[redacted] was submitted on 2015-04-17 13:54:14



Please Review Your
Request

















































3 Star Upscale Hotel,
[redacted] - [redacted] Area
Which hotel will I get?

Check-In Date:

Friday, April 17,
2015

Check-Out Date:

Saturday, April
18, 2015

Region

[redacted]

City Area:

[redacted] - [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Guest Score 7/10 or Higher

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 78.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 78.00

Taxes and Service Fees:

US$ 16.83

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 94.83

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.



*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that
the hotel you are booked in could be a Resort, which will meet or exceed the
minimum qualifications of the star level you initially requested. The hotel
that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will
not apply to this Name Your Own Price request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge
your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your PayPal account will not be
charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com, Inc.
 
When selecting
a Name Your Own Price reservation, priceline discloses prior to purchase that any
parking fees are not included in your offer price
and paid directly to the hotel.
 




Priceline clearly and conspicuously places the following
disclosure regarding this matter labeled under Important Information.
Important Information
 
·       
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is
possible that the hotel you are booked in could be a Resort, which will meet or
exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer is
not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
 
·       
The credit
card is required for any
additional hotel specific service fees or incidental charges or fees
that may be charged by the hotel to the customer at checkout.
These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
Consumers
who wish to purchase accommodations that offer free parking have the option to
select Priceline’s Published Price option where the consumer selects the
specific hotel property and specific amenities, (such as free parking,) from a
list of properties.
 
We
hope you find this information helpful and we appreciate the opportunity to
clarify.
 
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2012-09-10
17:33:00



Please Review Your Request

















































3 Star
Upscale Hotel  



Check-In
Date:

Sunday, September 16, 2012

Check-Out
Date:

Thursday, September 20, 2012

Region
[redacted]

City
Areas:

[redacted]
[redacted]

Check-In
Time:

Guaranteed
late night arrival

Check-Out
Time:

Check-out
times vary by hotel

Room
1:

[redacted]

Number
of Rooms:

1

Guaranteed
Amenities:

Guest
Score 7/10 or Higher

Number
of Nights:

4




 
























Offer
Price Summary

 

Bonus
Cash Per Room, Per Night:


$9.00

Your
Offer Price Per Room, Per Night:

$71.00

Total
Offer Price Per Room, Per Night with Bonus:  

$80.00




Total
Charges to Your Credit Card

 























Offer
Price Per Room, Per Night:

$71.00



Travel Insurance:

$20.00

Subtotal:

$284.00


Taxes and Service
Fees:

$52.36

Total
Charges*:

$336.36











Purchase
Trip Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only $5.00 per room per night. Details.



 *Prices
are in US dollars.
Important
Information
  All rooms will accommodate
up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special
needs (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for
arrival on the confirmed check-in date only. If you do not check-in on the first
day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
  If priceline accepts your price,
priceline will book your reservation in a property with an equal or higher
star level than you requested. Please note it is possible that the hotel you
are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested. The hotel that is
selected may or may not be one that you have seen during a hotel search on
priceline. Any sorting or filtering options previously used will not apply to
this Name Your Own Price request. Priceline will immediately charge your
credit card the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged.
  The reservation holder must present
a valid photo ID and credit card at check-in. The credit card is required for
any additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
  Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers,
or other discounts and incentives.






[redacted]

I have read, accept and
agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms
and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because:
They are saying they applied for the refund on oct 23rd
The process has not yet started
They didnt start any refund process
I didn't get any money yet
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It auto populated the price. Which was confirmed to me via phone with the unhelpful customer service rep
 
And the fact that no one is there to talk to. I have now heard of this happening through others. 
And I also complained through social media and was directed to send a private message, which I did - with the trip number and it has been days with no response. 
This is an ongoing issue and someone prompted me to launch this complaint!! So I am not the only one this is happening to.
There is no response no service e and no one to talk to. Which is ridiculous for a company of this size.
Sincerely,
[redacted]

RevDex.com, Inc.
Consumer states: “I do not want to cancel my trip, and I do not
want a refund, just a simple change an earlier return flight to meet my
appointment.”
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. We are sorry
that the times are not convenient for the consumer.
The consumer
selected the following:
We've Selected a Discount Flight
for this Package. Your
exact flight times and airline will be shown to you after your purchase is
complete.

Departing Flight Information - Tuesday, Aug 05, 2014























Returning Flight Information - Friday, Aug 08, 2014





















details





[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





Airline:
Priceline Partner Airline
- Jet Aircraft
1 stop



This vacation
package cannot be changed, cancelled, transferred or refunded
due to our travel partners' policies.
Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
Priceline’s reply to my complaint
is completely off-base. They say that the [redacted] is clearly in
Area 5. I never disputed whether the [redacted] was in Area 5.
Rather, I disputed whether Area 5 was near the [redacted] Airport itself. Judging by the name of Area 5 (“[redacted] Area”), it
should be the closest to the [redacted]. It is not. Area 6 (“[redacted]
North”) is actually closet to the [redacted].
The misleading names of Area 5 and 6 led me to select the
wrong area when booking my hotel. On these grounds, I reject Priceline's response and demand a refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Michael Burgan