Priceline.com

Not even true. I used their app. 
Their records are incorrect. Proof attached that I use their app and not website  
The app froze and malfunctioned. I had my info saved from prior times. They cannot prove I clicked a button simply because I didn't. 
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted],
We are contacting you today regarding your reservations
at [redacted], Autograph Collection and the [redacted] Hotel [redacted] for Trip Numbers [redacted] and
[redacted] respectively.
We are writing to let you know that we received your
Revdex.com concerns in our Executive Offices regarding bed type accommodations
for your reservation. Room assignment is based upon room type availability at
the time of check in. Our hotel partners will do their best to accommodate
guests with requested bed types;  however
, we do not guarantee a specific bed type.
Regarding your claim for Best Price Guarantee, the lower
rate found must be for the same exact itinerary i.e. hotel name, check-in and
check-out dates, number of rooms, room type including bedding and view
selection. The hotel name for the lower rate from Hotwire was not disclosed
until after purchase. We are sorry, however we will be unable to refund the
difference.  We have noted your feedback
on your customer service experience and we apologize for any inconvenience. We thank
you for giving us the opportunity to assist you.
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
 
We are contacting you today regarding your reservations
at the [redacted] Area and [redacted]...

[redacted]
Downtown for Trip Numbers [redacted] and [redacted] respectively.
 
We are writing to let you know that we received your
Revdex.com concerns in our Executive Offices. We understand that
you have some concerns about your reservations. We apologize that the [redacted] was unable to accommodate your
reservation. The reservation is provided by our sister company, [redacted]. The
phone number provided by the hotel representative was for [redacted]. For future
reference, the Customer Service contact number can be found on your accepted
itinerary.
 
We reached out to Agoda.com to verify the status of your
refund. They advised that a full refund was processed to your reservation on
February 14, 2016. They were unable to process the additional refund at that time
as the credit card refund could not be issued for more than the amount  originally charged.
We have been advised that the additional refund for
$84.64 was processed on April 4, 2016 to an alternate credit card.
 
Regarding your reservation at the [redacted] Downtown, a refund request for $106.56 was submitted on April 7, 2016. The
refund amount is equivalent to the total cost of your second reservation. The
request must go through a review process. Once processed, it will go back to
the card that was used to purchase the reservation.
 
We are sorry that you have been disappointed with the way
this matter was handled. As a gesture of goodwill, we would like to offer a 30%
Hotel Coupon that may be applied towards an Express Deals reservation.
 
Coupon Code: [redacted]
 
Must transact in USD for discount to apply.
Available on Express Deals? reservations Book by Fri Apr
07 2017
 
Priceline Coupon Terms & Conditions
This offer is from priceline.com? and is available for
use on priceline.com? only. Coupon must be used in a single transaction. In the
event the entire face value of the coupon is not used no residual value
applies. Coupon applies to the room subtotal only. Taxes and fees are charged
on the pre-coupon price. Coupons are valid for a limited time only. You must
enter a qualifying promotion code on the Payment page to receive the discount.
Discounts will be reflected in the Summary of Charges prior to purchase.
Priceline reserves the right to modify or cancel coupons at any time. The
promotion is limited to one coupon per customer. Offer may be subject to
redemption limits.
 
We apologize for the inconvenience and thank you for
giving us the oppotunity to assist you.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: The response from the airline is completely false. When I called, I
never said I wanted "just my ticket" changed or that "I'm trying to find a flight" when I already had a flight. Those words never came out of my mouth so I'm not sure where or who they got this recording from. I called asking for both
of my tickets changed for the "21st of December" to an earlier flight that we had spotted online. I never wanted or had the intention on flying out on the 23rd of December
when I am supposed to be in [redacted] beforehand; I have no idea where
that date even came from. I called knowing exactly what I wanted to do
and there is no way that is correct. I spoke to my husband about this
matter and he had called the airline to see what was going on with our
flights. He had requested to listen to the "so-called" voice recording
and they refused to let us listen to it. Everything the airline
responded with is a falsified statement and I will not accept what they
said because it is a lie. The quoted text is not at all accurate of how I
speak and is poorly reenacted and I do not believe they obtained a
voice recording of that call I made. I believe someone needs to look
further into this matter because this simply is not going to do and I don't think their word should be taken so easily when they prove time and time again that they failed to provide adequate customer service and I
won't let them get away with stealing money from a military service
member or anyone at that matter. I appreciate the Revdex.com for allowing my situation and concerns get heard.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  Thank you for your reply. However, since I have personally been on this property before I know for a fact the state and condition it is in. Just read the most recent reviews from any of the websites you listed. I have used the Name Your Own Price tool in the past and I understand how it works. I was not looking to stay in any "particular" hotel, but only one that truly holds a 4 star status. I can appreciate there is no perfect rating system, but this one is definitely flawed. One point that I did not bring up in my original complaint is that when I received the Priceline confirmation with the name of the hotel and picture, it's interesting that the picture was actually of the [redacted] down the street and not the [redacted]? That was very "suspect".  My family averages around 45 hotel nights a year and although, Priceline has been a resource for us in the past I am sad to say that it will no longer be an option for us.
Thank you again for your time.
Sincerely,
[redacted]

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. The consumer
is requesting a refund for ticket purchase [redacted].Name Your Own Price airline tickets are non-refundable.
Please also note that the consumer purchased the ticket 4 years ago. We are unable
to assist the consumer any further in this situation.
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
The hotel rate was initially listed in USD in the website and changed to TWD on the  booking process.  Therefore it was difficult to find the hidden cost. I have attached a copy of the receipt from the Congress Plaza hotel, which showed their aftertax daily rate $113.98 was used as the  pretax rate in the Priceline's summary of charges.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Priceline refuses to correct the error in my booking. As I said to the company before, I am not asking for a refund. I am willing to pay the full amount of my booking if it is applied toward a hotel where I want to stay. I made it clear during their booking process that I wanted to be booked at the [redacted] airport. I got booked in a hotel in town where there are many less expensive hotels to choose from. I never would have offered to pay what I am being charged to stay in town. All Priceline has offered to do is to charge me 50 percent of the amount as a cancellation fee. They won't apply the full charge to a booking at the airport, even though I have offered to increase my bid. To be forced to stay in town or lose my money is not an acceptable resolution to this problem
Sincerely,
[redacted]

RE:  [redacted] Number: [redacted]
According to the consumer, she rented a vehicle with [redacted].
 
Priceline.com does not have access to [redacted]
purchases. We suggest that the consumer contact [redacted] directly for any
assistance relating to this [redacted] purchase, referencing the rentalcars.com Account
Number: [redacted]
The Bureau may contact [redacted], Operations Director at: [redacted].
Website: www. [redacted]
[redacted]
Operations Director
St. George’s House
[redacted]
[redacted]
Website: www. [redacted]
E – [redacted]
T - [redacted]
M - [redacted]
F – [redacted]
Sincerely,
**  [redacted]
Priceline.com

Our record indicates that this matter...

has been addressed with the consumer, and a 194.00 USD refund was processed.
 
Sincerely,
N D.
Priceine.com

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Priceline clearly discloses all terms
and conditions related to the consumer’s selected purchase.
We are sorry that we are unable to further assist.
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your reservation
with [redacted] Corporation for Trip Number [redacted].
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand, you are
requesting a refund of $90 or cancel your reservation as you believe
that the purchase does not provide you enough savings.
On our website, we stated that you can "Save up to 40% on your next
rental car when you Name Your Own Price." Upon review of your
reservation, I found that you actually saved $196.17 or 48.50% based on
the lowest published rate available at the time of booking. You would
not have received these savings had you booked your reservation through
the rental car company or on another website. However, one of the
reasons we are able to offer superior savings, is because this
reservation comes with more restrictions, including the agreement that
it will not be cancelled or changed.
Prior to submitting your request, we presented you with a Contract Page
for review and initial. This contract has the terms and conditions of
your reservation, including the Summary of Charges. By submitting the
request, you indicated that you have read, understood and agree to the
terms and conditions, as well as, the cost stipulated on the contract.
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Revdex.com, Inc.
Priceline.com does not have access to [redacted] purchases.
We suggest that the Bureau/Consumer contact [redacted] directly for any assistance relating to the referenced purchase
The Bureau/Consumer may contact:
 [redacted]
 [redacted]   [redacted]
 Sincerely,
**  [redacted]
Priceline.com

Our record indicates that this...

matter has been addressed with the consumer, and the reservation was cancelled. We reviewed our records/telephone recording record and verified that the agent who assisted the consumer in exchanging the reservation correctly advised the consumer of the fees and the customer agreed to proceed with the exchange.
Sincerely,
N D[redacted]
Priceine.com

minor-latin;"> 
I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she was unaware that the selected Name Your Own Price rental
car reservation was non-refundable.
 
The consumer
states:
 
“My travel plans have changed and
on next day I was trying to cancel the booking and couldn't able to do it. I
called customer service and the told its non refundable / canceled and i
wondered cause I never saw the policy during my booking.”
 
We are sorry
that the consumer was unaware that he/she had selected and authorized the
purchase of a non-refundable rental car reservation.  On each consumers’ contract page we place the
following disclosure regarding this issue labeled under Important Information.
Important Information
Once you've reviewed your information above, please review
the following rules regarding rental cars issued through priceline.com:
·       
Priceline rental cars are non-refundable, non-transferable
and non-changeable even if the reservation is not used.
·       
If your offer is accepted, we will immediately lock in your
reservation and charge your credit card.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase.
 
We
appreciate the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on
2015-05-31 16:05:06









 


·       
5
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Mid-Size Car with Unlimited Mileage


Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Friday, June 19, 2015, 05:30 AM
Drop-off Date & Time: Sunday, June 28, 2015, 06:00 PM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:
Total Charges
10 Days at: $20 /day


Total:$341
Summary of Charges
Your Price Per Day: $20 (per day)

Total Rental Days:10
Subtotal:$200
Taxes and Fees: (details)$141
Total Charges: $341 Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.
0
Infant
Child Seat
For infants less than one year and under 20 lbs
0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:

-- choose --



Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your request is
successful, Priceline will immediately lock in your reservation and charge
your form of payment. If your
reservation is not successfully booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Dear...

[redacted],
 
When you submitted your request you
made an agreement with priceline to purchase the reservation.
Priceline committed payment to the travel supplier based on that agreement.
 
You agreed that the reservation is non-cancelable
and non-refundable.  However, you then chose to dispute your purchase with
your credit card issuing bank with the intent not to pay for your authorized
purchase.
 
Your credit card company withdrew the
funds from priceline outside the terms of this agreement.
 
Attached hereto is a copy of your
initialed contract page agreeing to the non-refundable terms and conditions of
the purchase.
 
Sincerely,
[redacted]
Priceline.com
 
 



This contract for
request number [redacted] was originally initialled on Mon Jan 5 19:06:18
EST 2015
Your Trip Summary

We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more
for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation.
$1,500 Medical
Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.































Airfare Details

Depart:
Thu, February 12, 2015

Return:
Sun, February 15, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and
10 p.m. and you will arrive no later than 12:30 a.m. the next
day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted] Dwight Smith Bey
Maria Barnez Sanchez

Aircraft:
Jet aircraft


We Recommend Trip ProtectionLife is
uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the
nearest medical facility and/or to your home in the event a serious medical
situation requires an evacuation.
$1,500 Medical
Expense Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live
Travel Assistance A real person available to assist you any time of the day
with last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services.

Yes! I'd like to purchase Trip Protection
for $17.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip
Protection.
Summary of Charges





























Airline Ticket
Offer Price:

$300.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$42.65 per ticket

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$685.30

Total Trip Cost:
(All prices are in US dollars)

$685.30

Baggage fees
are not included in your trip cost.

Important Information




























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly
on the flights assigned to you. Upgrades and standbys are not available.
If you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 







[redacted]
**




I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Dear Mr.[redacted],
Roman">
 
Thank you for taking the time to contact us regarding your
rental car reservation with [redacted] Rent a Car for Trip Number[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
In your correspondence, you state that taxes and fees in
the amount of $26.78, added to your offer price of $60 per day, were not
disclosed to you prior to purchase, and you would like a refund.
 
Attached hereto is a copy of your initialed checkout page
authorizing the terms and conditions of your purchase including a summary of
charges disclosing  the taxes and fees in
the amount of $26.78 added to your offer price.
 
When you purchased your reservation you agreed to the
terms and verified that the total amount included taxes and fees are correct.
Therefore, we are unable to process a refund of the taxes and fees.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices
 
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-01-06 10:56:19












 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Compact Car with Unlimited Mileage


Pick-up: [redacted] Intl Airport ([redacted]) [redacted], CA

Drop-off:[redacted] [redacted] Airport ([redacted])[redacted], CA
Pick-up Date & Time: Friday, January 16, 2015, 04:00 PM
Drop-off Date & Time: Friday, January 16, 2015, 06:00 PM
Rental Car Company:
Total Charges
1 Day at: $60 /day


Total: $86.78
Summary of Charges
Your Bid Per Day: $60 (per day)
Total Rental Days:1
Subtotal:$60
Taxes and Fees: (details)$26.78
Total Charges: $86.78
Best Price Guaranteed
Prices are in US
dollars.

Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Insurance!
Collision Damage Insurance will be offered immediately after
purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Dear [redacted]
 
We contacting you today regarding your airline ticket
booked under Trip Number [redacted]
 
class="MsoPlainText">We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
would like to add an infant ticket to your reservation.
 
We do not sell infant tickets and you need to call the
airline directly to purchase an infant fare ticket. We contacted both [redacted] several times and currently, infant ticket
has been issued for [redacted] segments.
However, [redacted] will not issue an infant ticket
because your validating airline is [redacted]. I apologize;
however, you will need to work directly with [redacted] regarding
your concern.
 
Please be advised that the $7.00 processing charge is for
the interline ticket issued because your itinerary has multiple airlines.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Priceline advertised a hotel as a 7.8. This hotel was trusted and booked by myself. When I got to the hotel, it was less than a 1 star hotel. The pool was closed, I was told it was badly infected. The stool had mold in it. The first room had a bathroom that had an electrical problem an we had to be moved.

[redacted]
We have received the consumer’s additional comments. 
Correspondence was sent to the consumer on 3/4/2016 advising the refund may
take 7-14 days for processing.
Dear [redacted]  We
are contacting you today regarding your hotel reservation at the [redacted] - Chesterfield booked under Trip Number [redacted]. We are
writing to let you know that we have received your Revdex.com
concern in our Executive Offices. As we understand, you did not use the
reservation and you would like to be refunded. Your contract page indicates
that you selected a non-refundable, non-changeable purchase. As an exception to
the refund policy, I submitted a goodwill refund request in the amount of $245.80,
which represents the total cost of your reservation. The refund request will be
reviewed by our management team and if approved, may take 7- 14 business days
to be processed. Thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices