Priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page authorizing the purchase of airline tickets at the offer price of $per ticket including taxes/feesThis offer/disclosure is presented prior to purchase, and does not include a rental car $ If you can raise your offer price we can get you tickets for $per ticket including taxes and fees Please note: Due to constant changes in rental car availability, we are not able to offer a rental car for this tripThe option below does not include a rental car Once again, thank you for getting in touch about this Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Thu Jul 19:55:EDT $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You Please note: Due to constant changes in rental car availability, we are not able to offer a rental car for this tripThe option below does not include a rental car $ If you can raise your offer price we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Tuesday, August 11, From: [redacted] To: [redacted] 0-Connections Depart between6am-10pm Jet Aircraft Returning Flight Information - Friday, August 21, From: [redacted] To: [redacted] 0-Connections Depart between6am-10pm Jet Aircraft Passenger Information [redacted] (under 18) [redacted] Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful bookingClick here to try your Priceline request again

Complaint: [redacted] I am rejecting this response because: All you have done, for the third time, is repeat your customer policyYou have not addressed my concerns and customer satisfactionSince this was an emergency situation, why couldn't you forward a fair amount of the monies paid toward a future trip? Why couldn't you give a fairer share of the monies? Where does the $415.00, that I lost, go? If the airline fills the seat, who gets that money, that I lost? I gave you days noticeYou could do no better than a $refund? Is that the proper way to treat a frequent, credit card holder? To summarize, quoting your terms, is not the proper way to answer a customer complaintSince you did give an extremely small refund, how was that determined? Obvously, you have some type of an emergency refund policy for negotiated ratesDo you really car about your customers and your reputationI have seen no evidence of compassion, customer care, or fairness in the case of an emergency Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the per day parking charge of 1/the room rate is not considered a reasonable amount for someone to expect when booking a room I live in [redacted] **Hotels here do not charge a 54/ night fee for parkingI think it is unreasonable of Priceline.com to expect me to expect a $54/ night parking fee For resort fees they put a dollar value in their disclaimer because they are between $10-40/day so I would expect the same type of disclaimer including the upward $ amount when a parking fee is 1/the room rateIf I had any idea that a parking fee would have been 54/day I would have reduced my offered rateSincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation at the rate of $per room/nightSincerely, [redacted] priceline.com 3-star hotel in the [redacted] area Check In: Wed, Jul 15, Check Out: T hu, Jul 16, Rooms: room for night Your Bid: $ per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) [redacted] Billing Info [redacted] Credit Card Info ? ? ? ? XXXXXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE View taxes, f ees & cancellation policy ? Guest name and billing name are the same Sign in for faster checkout! United States Send me email deals continue T axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferred Refunds are not allowed About -Star Hotels About Taxes and Fees Important Information Terms & Conditions Privacy Policy TERMS AND CONDITIONS PAGE We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrival Check-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowed If your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept **

According to the consumer, the $credit card bonus was not applied to the reservation as expected In accordance with the terms and conditions of the credit card offer, the $bonus is provided in a form of a credit in the consumer’s billing statementThe consumer will receive a $credit in the [redacted] statement summaryThe consumer may contact [redacted] Customer Service Team directly at [redacted] ( [redacted] outside the U.S.) for any further assistance I hope you find this information helpful and we appreciate the opportunity to clarify this matter Sincerely, [redacted] priceline.com

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs disclosed on the consumer’s initialed contract page, once purchased, the selected reservation is non-refundableWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

[redacted] Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience while we research this booking for youWe have been in contact with the and are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution.We look forward to resolving your issue.Sincerely, [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Our documented case history confirms that the consumer contacted priceline on Friday, May 23, at00:43:AM ET, requesting to cancel his/her reservation for a May 16th chedate, and was informed of the cancel policy listed on the consumer’s contract page indicating no refund due · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, May 15th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, May 15th and noon on Friday, May 16th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, May 16th) The consumer may conatact the property dierctly concering any claims related to information provided by hotel representatives We are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Better Business Bureau, Inc We have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately there is nothing we can add to our previous correspondenceThe following was sent to the consumer addressing this matter Sincerely, [redacted] Priceline.com Dear [redacted] ***, Thank you for taking the time to contact us regarding the refund of your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices Our records show that you have disputed the charge with your bankWe do not have any other informationPlease contact your bank as they will advise of the outcome I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Ms [redacted] Thank you for contacting us regarding your reservation at the [redacted] - [redacted] for Trip Number [redacted] We are writing to let you know that we received received your Revdex.com concern in our Executive OfficesWe understand that you are contacting us due to the location of your confirmed hotelWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and documented it for future reference Dear Ms [redacted] Thank you for contacting us regarding your reservation at the [redacted] - [redacted] for Trip Number [redacted] We see in your record that the hotel you received is within the area you requested during bookingWe attempted to resolve your issue with the hotelUnfortunately, they are not allowing any refund since the reservation was usedTh [redacted] - [redacted] *as charged us in fullHowever, as a gesture of goodwill, we came to a decision to refund 20% of your total reservation costThis refund is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customerYour refund has been processedA refund for $was issued today, September 30, The refund will be processed through our system within one business day [redacted] will post the refund to your account [redacted] *rocessing time varies, so please check with them if you do not see the refund in your account within a few business daysOnce again, [redacted] our apologies for the inconvenience you experienced with this reservationSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Although the website did list this hotel in ***, it was mixed in with a list of hotels all located in ***, ** In addition, the Express Deals search page indicated in two different locations that my search was in ***, ** leading me to believe that the hotels listed were in ***, ** I feel like this was a bait and switch situation I was busy looking at ratings and the other items on the page that were clearly designed to stand out and did not notice that the hotel was located in [redacted] until after the reservation was booked I have relied upon and trusted Priceline with blind reservations in the past and it never occurred to me that they would present me with a hotel so far away from my original destination Please see my original attachment illustrating the search results I received and the two indications that the search was for ***, ** and not *** In addition, you'll see that the other hotels listed in the search results were all in ***, ** The search results were very misleading Sincerely, [redacted]

According to the consumer she/he was unaware of the total purchase price, including taxes and fees, for a rental car and expected to pay $less than chargedThe consumer is requesting a breakdown of the taxes and fees charged for the purchase of a Name Your Own Price rental carThe consumer states: “I got on Priceline and bid $30/day for the same mid-size carThey said I won the bid and charged my account $I was expecting to pay about $less but the total was $higher.” As noted on the consumer’s initialed contract page, the summary of charges, including taxes and fees, are disclosed prior to purchase: Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Prior to purchase, the consumer is provided with a contract page disclosing the total purchase price of the rental carConsumers have the option to compare the total cost of the rental, including the taxes and fees, with other online services or, rental car companies Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase, including the details and disclosure for taxes and fees added to the offer price Priceline tells consumers that, in addition to the price you name, a charge for Taxes and Fees will be charged (an amount that will always be disclosed to you before you elect to proceed) The balance of the charge for Taxes and Fees is a fee which we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs and additional fees (Details) Taxes and Fees In connection with facilitating your Name Your Own Price ® rental car transaction, we will charge your method of payment, in addition to the price you name, a charge for Taxes and Fees (an amount that will always be disclosed to you before you elect to proceed)This charge includes an amount to recover the amount we pay to the rental car supplier in connection with your reservation for taxes, fees and surcharges owed by the rental car supplier including, without limitation, sales and use tax, excise tax, value added tax, airport or facility taxes, surcharges or fees and/or other similar taxes, surcharges or feesThe amount of this charge is intended by us to be sufficient to cover the amount we may be required to pay to a rental car supplier, and may be greater or less than the amount we actually pay the rental car supplier in connection with your reservation for taxes, fees and surchargesThe balance of the charge for Taxes and Fees is a fee which we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs and additional feesThe charge for Taxes and Fees varies based on a number of factors, including, without limitation, the amount you pay to priceline.com and the location at which you will piyour car from the rental car supplier We are not the vendor collecting and remitting taxes to the applicable taxing authoritiesThe rental car companies, as vendors, bill all applicable taxes to us and we pay over such amounts directly to the vendorsWe are not a co-vendor associated with the vendor with whom we reserve our customer's travel arrangementsTaxability and the appropriate tax rate and the type of applicable taxes vary greatly by location I appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-15:15: · · · AUTO · AC Unlimited Mileage Mid-Size Car with Unlimited Mileage Pick-up: [redacted] Drop-off: [redacted] PiDate & Time: Saturday, June 20, 2015, 03:PM Drop-off Date & Time: Tuesday, June 23, 2015, 02:PM Driver Info: [redacted] , Age: and over Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $ (per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-16:38: [redacted] [redacted] Freebies: Hotel Freebies: On Sale Now -> Save 15% on this stay — Free breakfast and free internet in room Check-In: Fri, Sep 4, 2015Check-Out: Mon, Sep 7, Room Type: Queen Beds ~ Smoking Room ~ Free Continental Breakfast~ Free Wifi~ Fridge~ Microwave - Booked for double occupancy Non Refundable Cancellation Policy For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into each roomThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Queen Bed Smoking Room With Free Continental Breakfast, Free Wi-Fi, Cable Tv With ***, Refrigerator And Microwave · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details Free breakfast and free internet in room Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate [redacted] I have read and agree to abide by the Terms and conditions and privacy policy

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Customer’s Statement of the Problem: “I was in the process of browsing hotels to stay at on the website www.priceline.com on my cell phoneMy dog jumped up on me as I was sitting on my couch knocking my phone out of my hand and inadvertently pushed a button.” Desired Settlement: “I would like the $replaced back into my bank account.” When selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase · Cancel Policy · This rate cannot be cancelled, changed or transferredRefunds are not allowed I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com 4-star hotel in the [redacted] Check In: Sat, Apr 11, Check Out: Sun, Apr 12, Rooms: room for night Your Bid: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) [redacted] Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed TERMS AND CONDITIONS PAGE We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrival Check-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept [redacted] About -Star Hotels About Taxes and Fees Important Information Terms & Conditions Privacy Policy

size="2">Better Business Bureau, Inc According to the consumer, he did not authorize the purchase of a priceline.com [redacted] *** reservation Attached hereto is a copy of the consumer’s initialed contract page authorizing the purchase of an [redacted] *** reservation We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept **

They are falsely advertising Name Your Own PriceI submitted an offer for a 1/star hotel, they book a star hotel at a higher rate than what the actual company's website had it listed forWhen I called because this is not what I had chosen they were not willing to switch or refund my moneyThey said it's non-refundable and would not do anything else besides match the price of the original companyIf I would have wanted to pay full price then I would have just went through the actual company and would have skipped the 3rd party part! NOT GOOD BUSINESS AND THE CUSTOMER SERVICE WAS HORRIBLE & RUDE! Operator Jaden ID # and Karen ID #

[redacted] I am rejecting this response because: as statedDoes not live up to advertised price and scheduleI will not accept this until Priceline honors their advertised agreement or changes the advertising Sincerely, [redacted]

Complaint: I am rejecting this response because: I understand that the hotel will not refund my night but I'm confused as to why PriceLine is not willing to refund me their portion of the purchase price Sincerely, Heather Huff

Complaint: [redacted] I am rejecting this response because: The hotel rate was initially listed in USD in the website and changed to TWD on the booking process Therefore it was difficult to find the hidden costHad I been billed in USD, it would have been straight forward to compare the Priceline's price to that listed in other websites and to realize that additional tax and fees have been added to the already aftertax rate This is not fair business practice Sincerely, [redacted] ***

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] & [redacted] r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the reservation and you would like to be refunded We contacted the hotel and verified that the reservation was not usedThe reservation is truly restricted which is non cancelable and non refundableHowever, as a gesture of goodwill, I have your refunded your reservation in fullI processed a refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted]