Priceline.com

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Request Number [redacted] We understand that you would like to be refunded for the cancel feePrior to booking the reservation, we provided you a contract page that contains all the information including the piand drop off locationWe also stated that once the request will be accepted, it cannot be changed, canceled or refunded We made an exception because of your issue and broke our contract with our travel partnerWe apologize; however, we will be unable to refund the cancel fee For your reference, we sent a copy of your contract page on a separate email We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2015-04-21:01: · · · AUTO · AC Unlimited Mileage Compact Car with Unlimited Mileage Pick-up: [redacted] (***) [redacted] Drop-off: [redacted] ***) [redacted] PiDate & Time: Friday, May 22, 2015, 09:PM Drop-off Date & Time: Monday, May 25, 2015, 03:PM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter:Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] , We wanted to take this time to contact you in regards to your [redacted] Airlines ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you had no option to select seats for your flightWe apologize for the inconvenience this may have caused youPlease note that not all airlines offer pre-reserved seatingUpon booking the reservation, the following disclosure was provided on your itinerary

Dear Mr***, Roman"> I am contacting you today regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns regarding the car class / car type provided by [redacted] Rent a CarFleets vary by rental car company and locationRequests for a specific make and model can only be made at the rental counterLuxury cars provided by our partners normally have room for people and bagsHowever, please remember that the make and model examples shown on our website are only examples and we cannot guarantee that you will receive either of these cars We researched your concern with [redacted] ***They advised that you were given the [redacted] which they have classed as an H vehicle, which is a luxury vehicleThis vehicle is not a different class of luxury vehicleWe apologize; however, we are unable to provide any compensation We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The response claims that I was offered a room on the first floor with a King bed and Sofabed This is inaccurate as I was offered a room with only one King bed on the first floor when I paid for two Queen beds I was traveling with another adult and my complaint was that we do not sleep together in the same bed It is unethical to expect two adult females traveling together to sleep in the same bed when this was not our intention I clearly explained this to the hotel and I also clearly explained this to Priceline when I called them to report this on 11/1/ Neither the hotel nor Priceline ever offered a room with two beds since the elevator was out of order If the phone calls are recorded, I highly recommend that you pull the recorded phone call from me to Priceline when I called to report this issue because that was the reason I stated the hotel was unable to accommodate what I paid for I paid for a room with Queen beds through Priceline and they were unable to accommodate my purchase I expect a refund for the unused nights Sincerely, [redacted]

HiPlease see the response below we have sent to our customerThanks [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Ramada Jacksonville Hotel And Conference Center for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that you requested a 2? Star Moderate-Plus Hotel [redacted] The rate you purchased is non-changeable, non-cancelable and non-refundableDuring the booking process, we provide hotel chain examples for illustration of what you may expect when choosing a star levelThe website states that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assignedThere is no guarantee that you will receive any particular brand when selecting a star rating as every hotel is different and not all hotels within a certain chain have the same star level rating In addition, in order that our customers get more value/higher quality hotel for the exact same price, we book the request into hotels with an equal or higher star level than originally requestedThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms Please note that when you requested a star hotel, your request was confirmed at the [redacted] And Conference Center, which is a star hotelHowever, despite of the restrictions, as a one-time exception, we can cancel this reservation for a refundShould you wish to cancel this booking, please respond to this email before February 10, Cancellation or refund may not be available after this date I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a hotel reservation with the following amenities: width="710" Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet Free Breakfast and free parking are not listed or offered for the selected reservation Sincerely, ND’ [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-11:22: Please Review Your Request Star Upscale Hotel, Williams Area Which hotel will I get? CheDate: Saturday, May 7, Check-Out Date: Monday, May 9, Region [redacted] City Area: Williams CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Room 2: [redacted] Room 3: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Internet Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Dear [redacted] , Roman"> Thank you for your email, which we have received in our Executive Offices from the Revdex.com, regarding your reservation at the [redacted] for Trip Number [redacted] We understand that you would like to apply the original room rate to your subsequent hotel room purchase Unfortunately, your request to add rooms at the previous purchase price is not availableInventory and rates are constantly changing and we do not guarantee room rates until purchased Since the same room rate cannot be guaranteed, we cannot process a refund for the difference in room rates for subsequent purchases We are sorry we did not provide you the answers you were looking for and we thank you for your time Once again, thank you for getting in touch about this Sincerely, [redacted] Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline discloses that star hotel brands shown on the website are for example onlyThese hotels are independent hotels, plus, plus brands similar to: ***, [redacted] , Sheraton, [redacted] , [redacted] Plaza, [redacted] - and Examples may appear in other star levels The consumer was provided with a star property in the selected areaWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

We have received the consumer’s additional comments Please note that any refund claims made by the hotel’s representatives must be addressed by the hotel’s managerWe are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Booked a trip for my birthday, airfare and hotel Three days before the trip I had to cancel I spent $2,000+ on this trip Got half my money back Had to pay $each for the canceled airline tickets, as for the hotel no refund at all I called the hotel and they said that if I wanted to cancel, call Priceline because Priceline books a certain amount of rooms If you call a hotel, hours in advance you can cancel a reservation If you cancel a hotel room with Priceline, a year, month, days in advance you will not get a refund at all Why keep people money if you're not providing a service Only to say that, that's Priceline policy So Priceline is in the business of keeping people money regardless I wrote their corporation, they supposedly tried to call me I doubt it They emailed me to tell me that of course I wouldn't be getting that refund Priceline may have my thousands that I worked hard to save but they will NEVER EVER RECEIVE ANY MORE MONEY from me So please enjoy that money I learned a valuable lesson that I will never forget Do not use any of these third party businesses for anything because when plans fall through they don't know what to do Credit cards are already charged and they'd rather keep the money whether you actually take the trip or the service was below par

Dear MsFastman, We are contacting you today regarding your Priceline Rewards Visa Card We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concerns regarding the Priceline Visa card and the $BonusIf you applied for and were approved for the Priceline Rewards Visa Card you will receive your credit card in the mail within business days from the date you were approvedIf you were signed in to your priceline profile at the time you were approved, the credit card information is stored in your profile under the payment info sectionYou may use the credit card to make a purchase at any time on our websiteIf you were not signed in to your profile at the time you were approved, you will need to wait until you receive the credit card in the mail to use it on any purchaseIn addition, the $Bonus comes in the form of a statement creditWhen Barclay?s sends you your first credit card statement, you will see a credit of $in the statement summary We understand that you are requesting for a refund of the difference in case you get an accepted airline reservation for a higher rate We apologize; however, our system is linked to the airline's booking system This means, our website provides the airline's inventory and pricingWe are sorry but we are unable to provide a refund for the difference If you need additional information on the benefits of the credit card, please contact Barclay?s Customer Service Team directly for further assistanceThe phone number is ###-###-#### and their website is pricelinerewardsvisa.com We aplogize for the inconvenience and thank you for your time Sincerely, Zadhy Solinap Executive Offices

[redacted] Thank you for taking the time to contact us regarding your vacation package reservation under Trip Number [redacted] I am writing to let you know that we have received your DOT inquiry in our Executive OfficesPlease accept our apology for the frustrations that you have encountered with this bookingI understand your request for a refund since your flight was delayed and the new schedule did not work for youWe have contacted [redacted] Airlines on your behalf, and they confirmed that they will go ahead and refund your ticketPlease be advised that it may take a couple of weeks for this refund to be processed to your account Our records indicate that the [redacted] agreed to make an exception and allowed the cancellation of your room; however, they charged a one-night penaltyA refund of the two remaining nights for $was processed on July 29, Since you are a valued customer of priceline, we have decided to cover the one-night penalty of $This refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Thanks for choosing us, and we look forward to serving your future travel needsPlease feel free to reply to this email if you have any questions Sincerely, [redacted] Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline clearly discloses all terms and conditions related to the consumer’s selected purchase We are sorry that we are unable to further assist Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: when we spoke with the Priceline representative, we were told that the Priceline would issue a refund for the first night if the hotel agreed to issue a refund We spoke with [redacted] , and they said under the circumstances of the flight cancelation due to weather, they would issue a refund no problem [redacted] would not have been a no-show if it weren't for the action the airline with the weather situation There should be an exception made in situations like that, the hotel representative was fully agreeable, in addition to holding the reservation Also, secondarily, the entire hotel that weekend was scarcely occupied, and that they lost revenue by not canceling the reservation for [redacted] despite the increased requests is completely on the part of Priceline Executive Office, making generalities without confirming the truth The Priceline contract only states a policy regarding the no-show for the first night of reservation, doesn't address the specific concern we are raising We still feel that we are fully entitled to a refund of the first night Sincerely, [redacted]

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We apologize if the front desk made a mistake and showed you the rate that priceline negotiated directly with them for this reservation The rate you saw is not available to the general publicWe negotiate these rates with our partners, which allows our customers to receive such significant savings We discussed this issue with our hotel partner and they authorized us to refund the difference in rate shown to you by their front desk representative and what you paid us for this reservationYour refund has been processedA refund for $was issued today, July 13, The refund will be processed through our system within one business day It is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: There was no reason for me to bid on a flightI was extended an Family & Friends offer and Priceline pulled the bait & switch scamHere is the information that was submitted to the Revdex.com under trip # [redacted] , submitted by my cousin [redacted] She never received any response from the Revdex.comListed below is the exact complaint she filed with you guys Complaint Type: Advertising Issues Complaint Description: Trip # [redacted] , I made several "name your own price" offers at priceline.comAfter a while, I presented an offer, and chose to modify my offer and re-submitIn order to resubmit an offer, you MUST alter the offer by one of several (or 5) preset modificationsI chose to modify the flight departure to off-peak (ex"red eye")Once I selected that option and clicked re-submit, " [redacted] ", the Priceline Deal Negotiator accepted my offer by presenting a congratulations pageOn this page, I was offered to invite my friends and family to take the same exact trip that I had just booked for the exact same priceAll I had to do was enter their email addresses, and priceline.com did the restPriceline.com sent the emails to my family members, although it was written as though I had written the email The email stated that the family members could book my flight (itinerary, airline and price), and booking completed by midnightMy cousin [redacted] and I were on the phone during this entire experience, so she knew the email was forth coming When [redacted] clicked the link in the email completed all of the information on the form in order to get the offerShe thought that the purchase was completeOnly to find out later that the system viewed her submission as an offer, and declined to accept itShe tried again, using her daughter's email sent from priceline.com, [redacted] ***, and submitted it under her name the same night of July 16, Four days later, July 20, [redacted] received an email from priceline.com indicating that the offer was not acceptedSubsequent to that [redacted] completed another offer, she had to re-submit and also chose to modify the flight departure to off-peak (ex"red eye")She was provided an itinerary which was on-peakIt's been over a week, and we have no solution My concern is with priceline.com's "bait and switch" tactic to gain email addresses and not deliver on their offer to book friends and family on my itinerary as promised How would you like this matter resolved? Replacement Desired Settlement Description: Because of priceline.com's marketing tactics, I am now in the middle of a very despondent relative, who can not use the reservation as it is under trip number [redacted] , and is in tears that she has just been duped for a large sumThe flights she needs are still available and customer service representatives are trained to only state policyYou can not reach a manager or executive at priceline in the U.SPlease contact [redacted] and remedy this issue A.S.A.P! Bait & switch is illegal If Priceline.com would have honored their offer to me I would not have needed to bid on another flightas stated in my original complaintI also want to know why I was hung up on several times when I was asked to be transferred to a SupervisorThe following Supervisor's and reprensentive's were all very rude and lied about what the net steps would be [redacted] I also asked each person I spoke with for their identifying ID ( [redacted] **) However several refused to give me that information Sincerely, [redacted]

Dear MrDoan, Thank you for contacting us regarding your reservation with China Eastern Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting compensation for a new ticket you had to purchase We reviewed your reservation details and apologize for any frustration it may have caused when you were informed your ticket had been cancelledPlease fax us a copy of the receipt or your credit card statement for the new ticket purchasedOnce we receive this fax, we will forward to our management team for review for possible compensationOur fax number is: ###-###-#### We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, Teddi Cremeans Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern about finding a lower rate for the same itinerary.As you stated in your complaint, you saved a screenshot of the lower priceKindly reply to this email and attach a copy of the lower rate so we can further review your request.I look forward to hear from you.Sincerely,Nico T [redacted] Executive Offices

Please note that this matter refers to a [redacted] .com purchase The consumer states: “me and my wife reserved a hotel room thru booking.com with the rate of 45$ a night” For assistance with reservation purchased with Booking.com, please contact [redacted] at [redacted] .com [redacted] .com Customer Service Center (USA) Inc [redacted] E-mail: [redacted] U.SDirect + [redacted] Fax + [redacted] Website: [redacted] Sincerely, [redacted] Priceline.com

In order to locate the referenced reservations and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase Thank you, N D [redacted] Priceline.com