Priceline.com

Revdex.com, Inc The consumer selected a reservation at the [redacted] hotel, located in the [redacted] [redacted] international Airport area (***), at [redacted] ***and requests a refund Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase, including the hotel name/address, [redacted] ***, and cancel policy associated with the consumer’s selected purchase We are sorry that the consumer’s selected purchase is non-refundable, and we appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because:The entire practice is deceptiveMy agreement was for $per night and the total ended up being double and you locking me into the rate with no chance of getting out of it I will be filing a chargeback since you are so unwilling to help consumersI will be posting reviews on the major sites consumer reviews etcon why to never use your companyThis practice is entirely deceptive and fraudulentIf I have to i'll take it to small claims court and the send the very obvious outcome of the case to the media for these dispicable practices Sincerely, [redacted]

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer selected and purchased Published Price room accommodations at the [redacted] Resort CasinoPriceline contacted the property on behalf of the consumer and they have informed us that the complete reservation was used by the guests, and they have already compensated the guests by providing two free buffets and waiving the resort feeThe consumer/Bureau may contact the property directly at ###-###-#### for any further assistance Sincerely, [redacted] priceline.com

yellow;"> I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Name Your Own Price service and requested a property located in the city area labeled [redacted] We are sorry that the consumer is not satisfied with the location of his/her accommodations at The [redacted] by [redacted] Priceline discloses that we will find a room in a hotel willing to agree to your offer price and located within the shaded area displayed on the priceline.com website for the consumer's selected area(s)The [redacted] by [redacted] is located within the shaded area of the mapping guidelines for the city area labeled [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund We hope you find this information helpful and appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-21:09: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Which hotel will I get? CheDate: Saturday, August 1, Check-Out Date: Sunday, August 2, Region [redacted] - [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer selected a Name Your Own Price hotel room reservation and is dissatisfied with her purchaseThe consumer states: “I chose #- Downtown - Metro Center and #Vanderbilt - West EndI ended up with a hotel that is listed under a search as Opryland - Metro CenterI had assumed that "Metro Center" was referencing the downtown area, as I have never been to Nashville before and from my understanding Opryland is well outside of townWhile the map is shaded with the areas this covers, again - I am not familiar with Nashville and cannot pinpoint the center of downtown without your company's guidance.” Priceline offers a variety travel service options, including Published Price hotel rates where the consumer selects his/her hotel location, accommodations, and room rates amongst other options When selecting a reservation, the consumer is provided with the terms and conditions of the purchase, including the cancel policy associated with each reservation In this case the consumer selected a Name Your Own Price reservation that provided greater savings and less flexibility Priceline does not guarantee that consumers who select Express Deals/Name Your Own Price hotels will receive confirmation at a property viewed during a Published Price hotel search, or search as referenced by the consumerPriceline tells consumers that the Express Deal/ Name Your Own Price hotel that is selected may, or may not be one that you have seen during a hotel search on priceline On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue listed under Important Information Important Information The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change We hope you find this information helpful and we are truly sorry that we cannot change, cancel or refund the purchaseOur ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the consumer’s selected reservation is non-changeable and non-refundable We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] Lines booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you no longer needed the tickets you purchased and want to receive a refund Prior to submitting your request, you were provided with a contract page that indicated your tickets were non-changeable, non-refundable and non-transferableWhen you missed your scheduled flight the airline considered you a ?no-show? and released your seatsThis is standard procedure If you had purchased your reservations from another travel company or directly from the airline your reservations would still be non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Dear Ms [redacted] , Roman"> We are contacting you today regarding your reservation at the [redacted] Airport for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you had some concerns during your stay at the hotelWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc We are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and contacted the appropriate people at the hotel to share your concerns Since we are unable to refund your hotel reservation, we have sent a separate email that contains a Priceline hotel couponWhen you are ready to redeem the coupon, please click the link inside of the email and please make sure to review the terms and conditions carefully We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] We contacting you today regarding your airline ticket booked under Trip Number [redacted] class="MsoPlainText">We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to add an infant ticket to your reservation We do not sell infant tickets and you need to call the airline directly to purchase an infant fare ticketWe contacted both [redacted] several times and currently, infant ticket has been issued for [redacted] segments However, [redacted] will not issue an infant ticket because your validating airline is [redacted] I apologize; however, you will need to work directly with [redacted] regarding your concern Please be advised that the $processing charge is for the interline ticket issued because your itinerary has multiple airlines We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Priceline in its response refers to a "contract", but that contract they refer to is clearly null and void as the consideration in exchange for the money paid to make that a binding agreement was "cancelled" by PricelineAnd even if Priceline were to somehow obtain a ruling stating that the "contract" was still valid for a flight that is no longer booked/reserved, it does NOT invalidate the DOT ruling on the hour rule for all [redacted] carriers nor does it invalidate the Uniform Commercial Code which governs commerce Priceline has failed to show and prove in writing to me that the DOT's hour rule for commercial carrier airline tickets does NOT apply to its "name your own price" (aka "NYOP") airline ticketsNowhere in the DOT document which I provided to the Revdex.com does the DOT make an exception to discounted or deeply discounted airfare or “undisclosed itineraries” with regard to the hour ruleIn fact, it clearly states that ALL US commercial airline carriers are subject to its "hour" rule and this includes airfares sold at a discount to the retail pricePriceline is thus far simply relying on its own stated opinion that the NYOP fare on a US Commercial carrier is somehow not subject to the hour rule, but I opine in rebuttal that Priceline acts as an "agent" of the US carrier when it sells tickets on [redacted] rs and thereby it is a fiduciary of the principal (in this case the [redacted] carrier) and thereby subject to the same rules as applied to the [redacted] carrier by the DOT Finally, Priceline, in its rebuttal, failed to mention its failure to disclose these so called "cancellation" fees in its cancellation email which I attached before and I am attaching againPriceline’s email states “ you most likely have not been charged, in which case the only transaction to your account will be an authorization, which will drop off within hoursIf you were charged, your refund would post within to business days ”Nowhere in this email does Priceline mention cancellation fees or the retaining of feesI did NOT see these cancellation fees disclosed in the cancellation email that was sent upon cancellation and I did NOT see these cancellation fees when the reservation was initially madeIsn’t this a clear violation of the DOT rule for ticket agents to disclose all airline fees in writing? The DOT discusses its rules in the website below and it seems to me that Priceline failed to disclose these fees in writing up front or in the cancellation emailIf I am mistaken, then I want Priceline to show me where these cancellation fees were disclosed up front on in the cancellation emailSee DOT’s website here for its discussion on airline ticket agent rules http://www.dot.gov/affairs/2012/dot0812.html I have elevated this matter in the hopes that it will ultimately be resolved in my favor Kindest regards, [redacted] ***

Sat Oct 04, 16:14:PM ET class="summaryHeader"> : Dear [redacted] ***, Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation We reviewed your information and you claimed that the agent you spoke with offered to refund you $on May 18, at 1:PMWe reviewed your reservation and verified that it was booked on May 24, Therefore, we could not find a record that an agent offered a refund prior booking your airline requestWe are sorry but we cannot process a refund request in the amount of $ Since there are no other options I can offer that would result in a different outcome for your issue, I’d like to thank you for emailing us today Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your hotel reservations at [redacted] *** and the [redacted] for Trip Numbers [redacted] and [redacted] , respectively We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a full refund for your reservations as you believe they are not located within the area that you have requested Our records indicate that you first submitted a request for a hotel in the [redacted] *** - [redacted] *** via the [redacted] option (Trip Number [redacted] ) We have confirmed that the [redacted] is located within the shaded area labeled [redacted] - [redacted] *** When you purchased your reservation you agreed to the non-refundable, non-changeable terms and conditions associated with your selected reservation As a courtesy, and a one-time exception, we broke our contract with our travel partner for a fee allowing you to resubmit your reservation for the [redacted] *** (***) areaThe fee offsets charges imposed by our travel partners for the cancellation of a non-refundable reservation and are consistent with the fees charged by the travel partners themselvesWe are not able to refund the fee(s) In addition, the [redacted] is located within the selected/designated area, [redacted] (***) [redacted] ***, that was displayed during the request processPlease note that the rate you purchased for this reservation at the [redacted] *** is non-changeable, non-cancelable and non-refundable Therefore, we are unable to process an additional refund for these hotel bookings We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Mr***, Roman"> Thank you for taking the time to contact us regarding your reservation at the [redacted] - All Inclusive for Trip Number [redacted] We understand that you would like to get a refund for your reservation Our records show that you have initiated a dispute with your bank Please contact your bank for further informationThe bank will advise you of the outcome; however, we do not have any other information We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: 1) This is an unfair business practiceThe company had the hotel for a night on it's own website and then charged me a night for itHow is this right? It is unethical 2) The "best price guaranteed" it at I found point number outAt this point the "refunded the difference plus an extra dollarsWhich is still not the correct amountSee the math belowAfter bringing this up numerous times they have done nothing about it Math - My total was Priceline refund (which included an "extra 25" somehow" What I paid equals (this includes in insurance) Priceline.com price for same hotel on same days is inclusive of all taxes and fees So if you take my price and exclude the insurance is it still HIGHER then priceline's best priceAnd somehow they are "giving me an extra $25"This is highly incorrect Sincerely, [redacted]

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] Airlines booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund of the exchange fees We reviewed our database and confirmed prior to your request being accepted, you submitted a total of prior offers that were rejected also for June travel datesThe contract page that was provided to you showed the departure date of Thursday, June 2, and return Tuesday, June 7, We are sorry for any inconvenience; however, we are unable to refund the exchange fees as requested as we confirmed our system did not make an error I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices

Complaint: I am rejecting this response because: The business states in their response, "We reviewed your reservation and confirmed when our representatives contacted the hotel and spoke with the Front Desk Manager, we were advised that no concerns were brought to their attention during your stay." This, however, is not the caseWe notified the hotel of our concerns on the night of February 16th, when we called down to the front desk to let them know that housekeeping had not cleaned our roomWe also notified the hotel of all of our concerns when we checked outThe woman who checked us out apologized, and even offered to refund our stayShe was not able to refund our stay because we had already paid for the rooms through priceline.com In my opinion, priceline.com has not made any further attempt to resolve my issueWhen they first called the hotel, they spoke with an employee who had no authority to accept or reject my complaintAfter this single call, priceline.com attempted to claim that the issue was resolvedI took it upon myself to contact the hotel, and discovered that the employee was not a manager and didn't have the authorityWhen I brought this to their attention, they made another call, and from what I can tell, this is all they have actually doneAs a customer who purchased their service under a certain quality guarantee, I expect more from themFurthermore, they still have not addressed the issue of their quality guaranteeIsn't it safe to assume that since the hotel was willing to issue even a partial refund, that the hotel was not up to the standards advertised by priceline.com? In summary, I reject priceline's response because I believe that their excuse for not offering me a full refund is not validTheir claim that my wife and I did not report our concerns is simply not trueAnd finally, they refuse to address the issue of their quality guarantee, which is a main reason why I did business with them to begin withI will again request that they reconsider their response and issue me a full refund for the two nights that I stayed at the [redacted] Sincerely, Peter Jackson

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline If you require a specific bed type, please contact your hotel directlyAll bedding requests are based on hotel availability and are at the discretion of the hotelA fee may be incurred and is the responsibility of the customer We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-22:16: $ per night 2½ Star Hotel in [redacted] Area for $139/night This deal saves 18% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Free Parking Business Center Free Internet Free Breakfast Indoor or Outdoor Pool Fitness Center Check In: Fri Jul 24, Check Out: Sat Jul 25, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Sheboygan © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $+ Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Booking Conditions All rooms will accommodate up to peopleAny Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase Sincerely, ND' [redacted] Priceline.com Dear [redacted] ,Thank you for your patience while we researched your issue with the [redacted] ***.We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of this expectation during your stay.We have contacted the hotel and spoken with Rena (Property Manager).The hotel has apologized for the inconvenience you had; however, stated that they will not be able to refund or compensate as you have not reported such issues at the hotel.Our ability to offer any type of refund is entirely at the discretion of your confirmed hotelIf you have any other questions about your issue, please contact them at ###-###-#### .We apologize for any inconvenience occurred.Sincerely,Krati S.Customer Service Specialist This checkout page for trip number [redacted] was submitted on 2015-09-21:18: Good news! Pricing and inventory fluctuates constantly and we can now offer you this deal at a lower price $ per night 2½ Star Hotel in [redacted] Area for $53/night This deal saves 34% or more compared to similar [redacted] Not what you're looking for? See more Express Deals Area: Twelve miles northwest of the heart of historic [redacted] , this neighborhood encompasses a stretch of [redacted] ***It is just north of the [redacted] campus of [redacted] ***(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Business Center Check In: Sat Sep 26, Check Out: Sun Sep 27, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $53per night Room Assigned At Che- Sleeps Two Adults Reservation Names: [redacted] [redacted] [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Priceline Charges: All prices are in U.SDollar $ Charged by Priceline today when you book Additional Mandatory Fee: $* (USD ) This hotel fee is charged by property at checkout Total Cost: $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of 7% per room per night is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional 7% per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

Dear [redacted] We are contacting you today regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that [redacted] was unable to use the ticket and you would like to get some compensationOur record shows that the passenger contacted us past departure time to advise that he missed his flightPlease be advised that our ability to assist you is dependent upon airline policyThe passenger was correctly informed of the exchange process/fees/add collect, in accordance with the fare rules and restriction of the ticketAdditionally, the passenger was advised that the airline will cancel his return ticket if the outbound is not used and the ticket is not exchanged prior to the departure dateThese fare rules and restrictions are established by the airline and not PricelineFor this reason, we are unable to provide any compensationWe apologize for the inconvenience and thank you for your timeSincerely, [redacted] Executive Offices

According to the consumer, he booked a rental car reservation and was unaware that his wife had also booked a rental car reservation for the same tripThe consumer states that the reservations are duplicates and therefore requests a refund “My wife (***) had already made a rental car reservation (confirmation # [redacted] ), that I did not know, and I also booked a rental car reservation, resulting in a double-booking for the same trip” The priceline.com system is able to identify duplicate reservations, and therefore declines any duplicate or identical reservation requests Upon review of the two reservations provided by the consumer, reservation # [redacted] , and confirmation # [redacted] , or request # [redacted] ; we have confirmed that the two reservations are not identified as duplicate or identical reservations Attached hereto is a copy of the initialed contract page authoring the terms and conditions for each rental car reservation indicating different drop-off dates, day rental vsa day rental, as well as different car types and driver information This checkout page for trip number [redacted] was submitted on 2014-11-16:22: · Premium Car with Unlimited Mileage · Pick Up/Drop Off: [redacted] · PiDate & Time: Friday, December 19, 2014, 11:PM · Drop-off Date & Time: Saturday, January 10, 2015, 09:AM · Driver Info: [redacted] , Age: [redacted] This checkout page for trip number [redacted] was submitted on 2014-11-16:28:(# [redacted] ) · [redacted] with Unlimited Mileage · Pick Up/Drop Off: [redacted] · PiDate & Time: Friday, December 19, 2014, 11:PM · Drop-off Date & Time: Sunday, December 28, 2014, 11:AM · Driver Information: [redacted] * [redacted] I am sorry that the consumer’s selected reservations are non-refundable and we are unable to assist with the requested refund Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2014-11-16:22: · · · AUTO · AC Unlimited Mileage Premium Car with Unlimited Mileage Pick Up/Drop Off: [redacted] PiDate & Time: Friday, December 19, 2014, 11:PM Drop-off Date & Time: Saturday, January 10, 2015, 09:AM Driver Info: [redacted] , Age: and over Rental Car Company: Total Charges Days at: $/day Total: $2, Summary of Charges Your Bid Per Day: $(per day) Total Rental Days: Subtotal:$1, Taxes and Fees: (details)$ Total Charges: $2,Prices are in US dollars Traveling with a child or infant? Add a child seat Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy [redacted] ( [email protected] ) # [redacted] This checkout page for trip number [redacted] was submitted on 2014-11- 16:28: · · · AUTO · AC Unlimited Mileage Midsize SUV with Unlimited Mileage Pick Up/Drop Off: [redacted] PiDate & Time: Friday, December 19, 2014, 11:PM Drop-off Date & Time: Sunday, December 28, 2014, 11:AM Rental Car Company: Total Charges Days at: $/day Total: $ Summary of Charges Your Bid Per Day: $(per day) Total Rental Days: Subtotal:$ Taxes and Fees: (details)$ Total Charges: $Best Price Guaranteed Prices are in US dollars Driver Information: [redacted] M Prendergastcarroll Driver's age at pickup The rate you selected is for drivers age and overIf you are under the age of and would like to name your own price® for a rental car please click here We were unable to find a rental car company who rents to drivers under the age of in the location you have selectedFor more information, please see our driver age FAQ Traveling with a child or infant? Add a child seat Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy [redacted] The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items

Complaint: [redacted] I am rejecting this response because: Priceline intentionally hides the resort fee in an attempt to mislead the customer using their service Even the confirmation email says explicitly that the total includes taxes and fees (implying all mandatory fees), and it says that a major credit card is required only for *incidental charges [redacted] which do not include mandatory feesthe bottom line is that the 'name your own price' is advertising if there is ANY additional unknown mandatory fee applied after the factHotel Reservation Confirmation Your trip number is [redacted] View full itinerary Hotel Confirmation Numbers*** [redacted] [redacted] Your reservation is guaranteed for the confirmed chedate onlyIf you don't cheon that date and don't alert the hotel in advance, your reservation will be cancelled without a refundAt cheplease present the confirmation number(s), a photo ID, and a major credit card for incidental chargesHave a special request? Contact the hotel directly at the number listed below Please Note: Your reservation is non-refundable and cannot be cancelled, changed, or transfered Hotel Reservation Details [redacted] [redacted] [redacted] ***###-###-#### CheThursday, December 25, at 03:PM Check-Out Sunday, December 28, at 11:AM Add a Night to your stay Guest Information [redacted] Confirmation Number [redacted] Room Details Room Assigned On Che Add a Room to your stay Summary of Charges Hotel Room Cost $/per room night Rooms Nights Taxes and Fees $ Total Charges $ Sincerely, [redacted]