Priceline.com

Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including our Retail service where consumers have the option to select specific bedding accommodations When selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservation In this case the consumer selected an Express Deals reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase On each consumer’s contract page, we place the following disclosure regarding this issue labeled under Important Information Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Can I request a specific bed type? Depending on the reservation you make, you may have the option to request a specific bed type When you make a reservation using our Retail service, you can select a specific bed type When you make a reservation using our Name Your Own Price (or Express Deals when available) you will not be able to select a specific bed type through Priceline All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Once your hotel room is reserved, you may contact the hotel to request specific beddingSpecial requests are at the discretion of the hotel and subject to availabilityKeep in mind that if available, there may be an extra charge payable directly to the hotel Your confirmed hotels phone number is listed on your itinerary page Thank you for the opportunity to clarify Sincerely, [redacted] priceine.com This contract for request number [redacted] was originally initialed on 2014-07- 23:33: $per night [redacted] Area for $84/night This deal saves 20% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: From the sign on the hill to gold stars and autographs on the sidewalks, you'll know for certain you're not in Kansas anymoreJust north of downtown Los Angeles,(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Outdoor Swimming Pool Free Parking Pets Allowed Business Center Check In: Sun Jul 13, Check Out: Wed Jul 16, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Hollywood © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $30! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$25.20Congratulations! Your 5% coupon successfully applied! Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply remove coupon Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Complaint: [redacted] I am rejecting this response because: I found the website very misleadingMy selections were clear and while I am not an attorney by trade accommodations for people was never the intentPlease refund immediatelyThanks Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Your explanation insults my intelligenceYou being in the Philippines and not possessing the ability to understand proper English is probably prohibiting you from understanding the situationLet me put this in simple terms that you can understandIf this issue is not resolved and I am not given a hotel on the strip as I selected I will move forward with a conciliation court case in [redacted] in which your company's representative is required to appearIf you would like to avoid the added expense of resolving this through the court system I suggest you admit your wrongdoing and adhere to my request Sincerely, [redacted] ***

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Orbitz.com = stars Expedia.com = stars Travelocity.com = stars We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Dear [redacted] size="2"> We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to add the insurance for your reservationOur records indicate that insurance was not selected during the booking processThe insurance can either be purchased with your tickets during the booking process or you may have the ability to purchase Travel Insurance from the Accept PageIf available, the option to purchase insurance after booking the tickets are for a limited time and must be purchased online Please be advised that the reservation may be cancelled minus the $processing fee per ticketThis option to is available through Friday, January 22, 2016; 11:PM ETKindly call us should you wish to cancel the reservation for a refund We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe displayed on our website the terms and conditions for our Best Price GuaranteeWe stated that, to qualify, the lower price must be an exact match to the itinerary booked on Priceline.com, including offering a comparable cancellation policy This means that the rate found online must be with the same rental car company, same car type, rental location, piand drop-off dates and times as was booked through our websiteUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

We have received the consumer’s additional comments and we are truly sorry to hear about the consumer’s disappointment with the purchaseWe always strive to create a positive customer experience, and we appreciate the feedback provided by the consumer

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Hello thank you Price line / Revdex.com for responding however the letter / complaint sent on 04/concerning itinerary # [redacted] ***, and why I was requesting my refund, and possibly a complimentary day (all verifiable with maybe a complimentary day because of missing a email business opportunity for a Product I am trying to marketI had been waiting for that email, and I didn't see it until 04/but came through 03/31, he's a hard man to reach )Right here let me interject the art of the conversation with your Rep(Red) that would make any customer angry, after explaining the situation about the internet inaccessibility (amenity) and someone telling you their spending hundreds a month to keep / maintain the room (as temporary lodging) good customer retention is ma'am i'm sorry let us try remedying this unfortunate inability to access the internet here's your refundInstead after telling her what happened and her response to it, I told her okay I can file with the Revdex.com she said " Well ma'am you do what you feel is best, because we have a membership with the Revdex.com, and we are in good standing, and it was your job to go and find internet service somewhere else if you didn't have it at the hotel, but yet it's part of the booking/amenities( had I been some corporate guy on business who knows what he would have done) Now my thought was I'm struggling/working hard at coming up with a minimum of $a month to keep this room until I find something permanent, this arrogant insensitive young repcould not see past anything but the bottom line (not the customer) which was money for the companyUnderstand outside of this I think Price line is a great booking company, and I have helped others book hotels through Price line and told others about the company, so I am just looking for an exceptable outcome to this situationNow please in terms of replying to this email I felt no one actually looked at what the complaint was about, because they were responding to a issue in the and didn't really read itThis is the itinerary #, hotel name and date and this is my contact information should I need contactingThank You [redacted] ***

Complaint: [redacted] I am rejecting this response because: I called the [redacted] from the airport in order to confirm my reservationThe number I called was the actual hotel itself and I'm attaching a screenshot from my phone to prove this The conversation lasted minutes When I asked to confirm my reservation, the lady could not find my name at first When she did find it, the information I gave her (address, credit card number, and phone number) did not match what she had in the system I asked if I still had a reservation or room and her response to me was that she could NOT confirm my reservation and that she could NOT help me She told me to call Priceline instead I tried to call Priceline from the airport but when I went to their site from my phone and hit the contact us/help button it kept sending me to the wrong page I travel a good bit and understand the no show policy However, that is not what happened in this case I was told by a [redacted] employee (I wrote down the name [redacted] but the hotel says there is no one by that name) that she could NOT confirm that I had a room and could NOT help me That sounds to me like I didn't have a room and she wasn't willing to make sure I had one A seven minute phone call should prove that I did contact the hotel and that should give credit to my case I realize no one knows me personally, but had the error been on my part then I would not go to these lengths to have someone hear me I would simply pay the bill and move on The fact that I am trying desperately to get this money back should suggest that I feel wronged by this situationPlease consider my side Please consider what it meant to me to hear that my reservation was not confirmed and that the person could not help me That makes a huge difference in this The hotel says that I had a reservation but that was NOT, NOT what I was told I don't understand how I can be faulted for that I can't see the computer at the hotel I can only go by what they tell me There should be a stamped record on their part that I called in Sincerely, [redacted]

Roman"> We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she selected accommodations indicating “Pets Allowed” as an amenity, expecting this amenity to be free of charge; however, was charged a pet fee of $per night by the property Priceline provides the option to select accommodations indicating Pets Allowed as an amenityHowever, Priceline does not offer this amenity free of charge The consumer’s contract page offers the following amenitiesPlease note that the amenities listed indicate Pets Allowed, and does not indicate that this amenity is offered free of charge · Pets Allowed · Free Internet · Free Breakfast · Gym/Spa · Shuttle Business Center Do Priceline hotels allow pets? With our Retail service, you can sort by specific amenities to include pet-friendly hotels Some pet-friendly hotels may indicate that they allow pets in the hotel descriptionHowever, there may be additional restrictionsTo best determine if the hotel you are selecting allows pets and what restrictions may apply, you should contact the hotel directly Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com

Dear [redacted] ***, We are contacting you today regarding your reservations at [redacted] , Autograph Collection and the [redacted] Hotel [redacted] *** for Trip Numbers [redacted] and [redacted] respectively We are writing to let you know that we received your Revdex.com concerns in our Executive Offices regarding bed type accommodations for your reservationRoom assignment is based upon room type availability at the time of check inOur hotel partners will do their best to accommodate guests with requested bed types; however , we do not guarantee a specific bed type Regarding your claim for Best Price Guarantee, the lower rate found must be for the same exact itinerary i.ehotel name, cheand check-out dates, number of rooms, room type including bedding and view selectionThe hotel name for the lower rate from Hotwire was not disclosed until after purchaseWe are sorry, however we will be unable to refund the difference We have noted your feedback on your customer service experience and we apologize for any inconvenienceWe thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: when I called back a minute later price line ask me dollar one time fee for cancellation if cannot be canceled how come with dollar , it become miraculously available I clearly mark nonstop because of your terms and condition says it can be one stop , it doesn't mean you have a right to sell me a ticket with one stop , it is against my will and desireI called price line after I dispute with credit card , your custome rep ( I guess some where in China or Korea )give me cancellation number and apologize for inconveneince number she gave me is She also said credit will take to business day I called Kim and they told me Priceline already cancelled ticket and she indicate anytime dispute involve with purchase, Priceline cancel ticket So then due to cus rep told me it will be credit and Kim told me that already ccanceled I purchase nonstop ticket and fly with that ticket Basically you canceled ticket I got no service and still you want to charge This is not fair business practice , I am trying to solve this issue without going ct court and start sueing price line I see many complaint for similar issue I hope you can understand situation and please be aware of that I am holding my self to not go court to solve this issue ugly wayAs a teacher I am trying to solve issue with educated way Thanks for your help and I hope it will be positive outcome Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that IT IS TOO BAD FOR ME I'M A SUCKER and I MUST LIVE WITH IT....PRICE LINE IS A RIP OFF this resolution is satisfactory to me Sincerely, Gayle Haase

Dear [redacted] , Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the mandatory fee charged by the hotel We reviewed the call you made in order to purchase your vacation package, and confirmed the agent you spoke with advised that the hotel charges an additional $per room per nightYou agreed by providing your initials to the terms and conditionsWe are sorry if you are unhappy with the additional fee charged; however, we are unable to refund the amount back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

We are sorry that the consumer is not satisfied with the location of his/her Express Deals hotel room accommodations at The [redacted] – [redacted] Priceline clearly discloses that we will find a room in the shaded area displayed on the priceline.com website for the consumer's selected area(s)The [redacted] – [redacted] Hotel is located in the shaded area of the mapping guidelines for the area labeled [redacted] Area Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that we cannot change, cancel or refund the purchaseOur ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the reservation selected by the consumer is non-changeable and non-refundable We appreciate the opportunity to clarifySincerely, [redacted] priceline.com

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand the wrong dates were received on your reservation Prior to submitting your request, we provided you with a contract page to review and verify the information being entered was correct We confirmed the contract page showed cheon Friday, Jun 10th and check-out on Sunday, June 12thWe contacted the hotel to see if an exception could be offered, but we were advised it was non-changeable and non-refundable We are sorry if you entered the wrong dates by mistake; however, we are unable to make any changes or cancellations to your reservation as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Complaint: I am rejecting this response because: I received an email from the company and they offered me $out of good willIt is insultingAnd I did not cancel any reservationI changed the reservation on 10/after being told to make a complaint with the company via their website to request a refund and an investigationThis company REFUSES to provide copies of the recording of the conversation I had on 10/which is where my complaint stemsThis is the date I was told one price and confidently do by their employeeOn 10/I spoke with several employees who told me they WOULD NOT review anything from 10/and that I should complain to someone elseSo I didAnd they still refuse to do a full and proper investigation of the ENTIRE chain of eventsAnd their response to me and to Revdex.com is terribleI want to copy of the tapes from 10/The full and unedited tapesThis they repeatedly have refusedI wonder why Sincerely, [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Priceline offers a variety travel service options, including our Published Price service where the consumer selects his/her specific itinerary, including nonstop flights When selecting a reservation, the consumer is provided with the terms and booking conditions associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibilityOur records confirm that in order to obtain greater savings, the consumer selected the purchases a Name Your Own Price reservation and agreed to make one stop in each direction as noted on his initialed contractThe consumer then contacted Priceline requesting a refund for the reservation as he did not want an itinerary with one stopover The consumer was advised that he selected the purchase of a Name Your Own Price ticket and agreed to the terms and conditions listed on his contract page, including making one stopover in each directionWe informed the consumer that we are unable to change, cancel or refund the reservationThe consumer then chose to dispute the purchase with his credit card issuing bankOnce the consumer initiates a credit card dispute with the intent not to pay for an authorized purchase and the bank withdraws the funds from Priceline outside the terms of this agreement, the reservation is cancelled I am sorry that Priceline is unable to assist the consumer any further in this situationDear Mr***, Thank you for contacting us regarding your reservation with Delta Air Lines booked under Trip Number [redacted] We are writing to let you know that we have received your additional comments in our Executive OfficesWe understand you are requesting a refund on your unused airline ticketsPrior to submitting your request we advised that you had to agree to a maximum of connection each wayOnce you disputed the charges with your credit card company, our system automatically cancelled the reservationWe are not able to reinstate the reservation once cancelledWe are sorry for any inconvenience; however, your tickets are non-changeable, non-refundable and non-transferableI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, Teddi C [redacted] Executive Offices

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, the return travel date was not disclosed prior to purchaseThe consumer states: “Had I been informed that the return date would also be a day earlier I would not have accepted” Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase as well as the Wednesday, April return travel date We thank you for the opportunity to clarify Sincerely, ND'Angelo Priceline.com This contract for request number [redacted] was originally initialled on Wed Mar 15:29:EDT We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You $ If you can return on Wednesday, April we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Wednesday, April 9, From:Los Angeles Intl Airport (LAX) Los Angeles, CA To:Newark Liberty Intl Airport (EWR) Newark, NJ 0-Connections Depart between6am-10pm Jet Aircraft Returning Flight Information - Wednesday, April 23, From:Newark Liberty Intl Airport (EWR) Newark, NJ To:Los Angeles Intl Airport (LAX) Los Angeles, CA 0-Connections Depart between6am-10pm Jet Aircraft Passenger Information Antony Landsman [redacted] Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $per ticket (remove) Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed Initial Here: TL I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy and the trip protection Description of Coverage Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful booking

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, the [redacted] – [redacted] Strip is not a star hotelPlease note that our competitors, [redacted] - [redacted] and Hotels.com also rate this property stars I am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices