Priceline.com

Complaint: [redacted]
I am rejecting this response because:
The hotel clearly saw this was a system error end and so does Priceline.  I selected the correct dates and upon submission the system generated its own dates.  Priceline was issued a refund because the hotel cancelled the reservation and refunded, Priceline,  the money.  As a result the company, Priceline should process my refund in the amount of $161.47. 
It is poor customer service and it shows a lack of consideration for such an error that occurred on their watch.  Priceline and the hotel clearly acknowledge there was an error.  A blind man could see there is an issue.  As a result Priceline should refund the $161.47 as courtesy.  Effective immediately.  Anything less than a refund would be a theft and robbery.
Sincerely,
[redacted]

Dear [redacted],
Thank you for taking the time contact us regarding your
reservation with Hertz Corporation for Trip Number [redacted].
We are
writing to let you know that we have received your email in our Executive
Services office. We understand that you...

were assured by an agent that you will
receive a refund of the difference in rates of the original reservation from
your new reservation including the insurance. We have reviewed the record and
confirmed that the agent did not confirm the insurance for your new reservation
will be covered. The agent only advised you to email the receipt and once we
receive the information, we will research and provide you with a resolution. We
also reviewed your reservation in our system, and found that your refund for
$210.30 was processed on July 17, 2014. Our system processed the refund within
one business day; however, bank processing time varies, and you will need to
contact your bank for further assistance.
If you have further questions,
please contact us directly at: 1-XXX-XXX-XXXX.
The Executive Service
hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip number, which is [redacted] when you contact us.
Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.
Sincerely,
[redacted]
Executive
Offices

Revdex.com, Inc.
RE:  [redacted]
The consumer’s [redacted] booking was purchased directly with [redacted].
Priceline.com does not have access to these purchases. We
suggest that the consumer/Bureau contact [redacted] directly for any assistance relating to [redacted] purchases.
The Bureau may contact [redacted] at: [redacted].
[redacted]
Email address:   [redacted]
Website: [redacted]
Sincerely,
**  [redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because I was LIED TO by the [redacted] Rental agent! According to the agent, the car I had originally ordered via Priceline was unavailable, due to issues from the heat, and that I would be "taken care of."
 
This is clearly a bait and switch, and since I could not return home to Washington, because I was in Arizona, I, believing that I was "taken care of," was not aware that the upgrade was being charged additionally. I was told, since I was using a debit, that a hold of $300 was put on my card, but was unaware that there were TWO charges for ONE car!
 
This is clearly unethical actions on multiple parties, and attempting to take advantage of a disabled war vet.
 
Since Priceline is unwilling to work, after having me wait for 10 days, and then, an additional 10 days, and [redacted] has not responded, I have opened case files with my respective members of Congress, Revdex.com, Attorney General, and FTC. I will continue to press, until at least one of my OVERCHARGES has been returned. When an employee flat out LIES, engaging in bait and switches, which should be illegal, I am NOT going to be robbed of my hard earned money!
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] for Trip Number [redacted].
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this rental car
reservation.
 
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. You can pick up the rental
car at the airport. The rental partner may provide a shuttle to their rental
counter. We suggest contacting the rental car company directly at
+[redacted] for detailed information. We are unable to
cancel or
change this reservation. However, a refund of the price
difference of
$81.28 was issued today, March 31, 2016. We will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Dear [redacted]   Thank...

you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your reservation was booked for the incorrect city location. We apologize if we were unable to provide the option to change. We confirmed that you were able to use your reservation. Prior booking, we stated that once your request is submitted, it cannot be changed, cancelled or refunded.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Hello, Sir,       I am writing to you and telling the reason why I do not accept their response.  As I mentioned before, I got the confirmation about 2 double beds from Priceline. If Priceline has problem with it, they should not send me that confirmation and tell me the risk. . Then when I checked in, the front desk of hotel told me they received the order without two beds requirement.  So they can not assign the room with 2 beds to me. And hotel "kindly" gave a saggy mattress without charge. They declined my any questions and asked me to contact Priceline.  I tried to talk to Priceline online.  They told me they would call hotel and update with me.  You can image how crowded the room is, when additional bed was added to a room with one bed only.  And for the whole night, I was waiting for the update.  Due to the saggy mattress, I even can not fall asleep.  Nothing happened. Nobody called me. No staff came to change mattress for us.  I am filing a complaint not for money.  I am angry with the attitude and manners how they deal with problems.  Hotel and Priceline both knew what happened, but both of them just stood by and let it go.  After they called the hotel and knew the hotel did nothing,  they should help me find other place.  But nobody called me and update the information.  I booked lots of hotels and flights online. This is the first time I met this problem.  Actually I am booking hotel for my friends now, do you think I can choose priceline again?Taken together, I require the full refund. Thank you for your help.Best,[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you experienced issues during your
stay at your hotel. We reviewed your concerns with the property and made sure
that your experience is documented. Since you used your reservation, your hotel
is unwilling to offer a refund. However; as a gesture of goodwill, we would
like to process a refund equal to 20% of your entire reservation cost. A refund
for $34.45 was issued on June 27, 2016. Your refund has been processed through
our system. If you need to check the status of your refund, please contact your
bank directly to inquire about their processing time.
 
We apologize for any inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Important
Information About...

Your Hotel
This
confirms that Request Number [redacted] for your hotel reservation has been
cancelled as of 03/31/2014 at 02:41 PM. Priceline has processed the refund to
your method of payment. You can expect to see it posted to your card within 5
business days. A summary of all charges related to this order is shown below.
Please note that Express Deal hotel rooms purchased through priceline are
non-cancellable and non-changeable. This is a one-time only refund which has
been granted based on the extenuating circumstances relating to your hotel
request.





















Total Original Cost
(including taxes and fees and $0.00 priceline hotel coupon)




$417.16




($417.16)




$0.00




Hotel Cancellation
Fee




$0.00




$0.00




$0.00




Hotel Cancellation
Fee




$0.00




$0.00




$0.00





Total
Charges to Credit Card:




$0.00



Refunds and charges may appear on your
credit card statement in a different order than shown above, and the values may
be different. However, the total charges which you will be responsible for on
your credit card will be equal to the "Total Charges to Credit Card"
amount shown above. Please allow a full billing cycle to pass for all refunds
to be processed. If you need any further assistance please send us an email by clicking here.
We would be happy to assist you in any way we can.

11.0pt;"> 
RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $124.07 was
issued.
Sincerely,
[redacted]
Priceine.com

face="Calibri"> 
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
Attached hereto, is a copy of the consumer’s contract page authorizing the terms and conditions of the selected purchase, including the selection and authorization for the purchase of Collision Damage Coverage
Thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-03 16:59:05
 
5 3 auto ac  Unlimited Mileage
Mid-Size Car - [redacted] or similar†
make / model not guaranteed
 
Pick-up / Drop-off: Bellingham Intl Airport (BLI)
4255 Mitchell Way Number 4,  Bellingham, WA 98226
 
Pick-up Date & Time:Thursday, August 06, 2015 - 12:00 PM - Hours of operation
Hours Of Operation for Pick-Up Location
Opening time
Closing time
7:00AM
9:00PM
[x] close window
Drop-off Date & Time:Sunday, August 16, 2015 - 9:30 AM - Hours of operation
Hours Of Operation for Drop-Off Location
Opening time
Closing time
8:00AM
5:00PM
[x] close window
Rental Car Company:
On Airport  Pay at Pick-up Free Cancellation
Add Child Seats and Special Requests (Optional)
 
You can request any of the options below. These requests cannot be guaranteed and additional fees may apply. Contact the rental car company to confirm availability.
Child Seats
0Infant Child SeatFor infants less than one year and under 20 lbs
0Toddler Child SeatForward facing for children weighing 20-40 pounds up to 40 inches in height
0Booster SeatFor children weighing 40 to 80 lbs
Special Requests
Left Hand Handicap Control
Right Hand Handicap Control
Navigational System
Ski Rack
 
 
Add Collision Damage Coverage
Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counter. See additional information
·       $35,000 in Primary Coverage so you won't need to file a claim with your regular insurance
·       Includes cost of repairs for collision or damage to a rental car
·       Allows for cancellation with 100% refund up until requested pickup time
Yes, I'd like to purchase collision damage coverage for $11.00 per day.**For customers with a New York State billing address the fee will be $9 per day
No thanks. I prefer to decline coverage.
Summary of Rental Car Charges
 
An estimate of your rental car reservation of $31/day plus taxes and fees is shown below. Prices may vary depending on special requests and items purchased at the counter.
 
(ICAR|1|RD|YBLIT01|BLIT01|314.21)
Weekly Rate:  $219.95   (1 x $ 219.95 )
Extra Daily Rate  $94.26   ( 3 x $ 31.42 )
Taxes and Fees:  $95.90
 
Total Amount Due at Pick-Up: Prices are in US dollars $410.11 $946.18
You save $536.07 Pay at Pick-up
 
Additional payment required for special equipment.
Collision Damage Coverage  Amount Due Now:  $110.00 (10 x $11.00) Due today. Collision Damage Coverage will be charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you pick-up your rental car:
Airport/City/Other Surcharge
$21.15
Airport Concession Fee
$34.88
Local Tax
$30.47
VEH. LICENSE FEE
$3.40
ENERGY RECOVERY FEE
$6.00
Total Taxes, Fees and Surcharges
$95.90
Prices are in US dollars.
[x] close window
Driver Information - Must match photo ID
The driver may need to provide a credit card at the rental counter. Please review the acceptable forms of payment for this car rental to determine the specific requirement.
[redacted]
**
[redacted]
Under 25?
Corporate Discounts or Special Rates
Please enter any special rates or promotional codes that you would like to apply to this rental car reservation. Be sure to confirm that these discounts have been applied when you pick up your rental car.
[redacted] CorpRate Discount (BCD)
Rate Plan
Coupon Code
Close
 Flight Information (Optional)
 
This will be used by the rental car company to monitor flight delays.
What Airline are you Flying? -- choose --
Your Flight Number:
Important Information
 
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
·       If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
·        
·       Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·        
·       Only the driver will be able to pick up this rental car at the counter. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       Additional charges may apply for drivers under the age of 25.
·        
·       [redacted] Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel.
·        
·       The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security deposit. Rental car companies may have different requirements for customers who will only have a debit card at the time of pick-up. For more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy information. Pre-paid cards or cash will not be accepted for the security deposit.
·        
·       Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileage. Please refer to [redacted] Rent a Car's specific policy.
·        
·       Please see location specific rental policy and rules information
[x] close window
 
I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car.

Revdex.com,
Inc.
Our
record indicates that a refund of $528.70 was processed on January 20, 2014 to
the credit card account used to make the purchase. The consumer must contact
the credit card issuing bank directly for information on the credit.
Sincerely,
[redacted]
Priceline.com

class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0">


 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer chose to visit our Published Price service,
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservations. The consumer
selected a specific hotel property from a list of participating
properties, at the disclosed room rate, including taxes and fees.
 
Upon hotel
room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel. We are sorry that the hotel
provided the consumer with a receipt or confirmation disclosing the lower negotiated room rate
established between priceline.com and the hotel, which is not available to the
public
 
Priceline.com
is a travel agent and as such, makes hotel room rates available on behalf of
the hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
 
I apologize
if the consumer is disappointed with the difference in rates; however,
Priceline will not be able to offer a refund for the difference in rates.
 
Again, thank
you for the opportunity to clarify.
 
Sincerely,
N
D’[redacted]
Executive
Offices

Hi.  Please see the response below that we sent to our customer. Thank you.
 
[redacted]
rgb(47, 84, 150);"> 
Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of your tickets.
 
The terms, conditions, including the fare rules of your tickets, were presented to you for review before booking. As stated on your contract, free cancellation was only available until 11:29pm EDT of November 4, 2016.
 
Our ability to assist you and option(s) we can provide is based on the fare rules of your reservation. The fare rules dictate whether the ticket(s) can be cancelled, refunded or exchanged. The fare rules is being governed by the airline. Since your carrier is the merchant of record for your ticket, all exchange and cancellation fees are passed along to the airline. As a travel agency, we have to abide by the airline-imposed fare rules.
 
We have reached out to Delta Air Lines and requested an exception on your behalf. We apologize; however, they denied our request. As per fare rules, your tickets are non-refundable and non-transferable. The only option they can allow is to re-book the reservation for a fee of $200 per ticket, and you will be responsible for the fare difference. As a gesture of goodwill, we will waive the $30 per ticket service fee. Please be reminded that the exchange and travel must be completed by November 2, 2017. Kindly contact our Air Travel Services Department once you are ready to exchange.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
[redacted]

According to the consumer,...

she/he purchased a reservation with
[redacted].com.
 
Priceline does not have access to purchases made directly with
[redacted].com.
 
Please contact [redacted].com directly for any assistance relating
to [redacted].com purchases.
 
[redacted], Operations Director at:
[redacted]
 
Website:
www.
[redacted].com
 
[redacted]
Operations Director
[redacted]
Website:
www.
[redacted].com
 
E – [redacted]
T - +[redacted]
M - [redacted]
F – + [redacted]

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  We are sorry that the consumer is not satisfied
with the quality of the one star Express deals property at the rate of $43 per
night, for check-in on July 10th. With priceline, consumers have a
choice. Consumers have the option to compare rates and select his/her specific
hotel, room rate, amenities, and location from a list of participating
properties, or save even more money by selecting our Express Deals/Name Your
Own Price ® hotel service where the consumer must agree to stay in
any participating hotel that fits the consumer’s star level and location (area)
choices. When selecting a reservation, the consumer is provided with the cancel
policy associated with each reservation. In this case the consumer selected a
reservation that provided greater savings and less flexibility. We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-07-08 12:54:02
$43per night
1 Star Hotel in [redacted] South Area for $43/night
This deal saves 15% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Star Rating:




What hotel is this?




Guaranteed Amenities:






Free Breakfast


Free Internet in room





Indoor or Outdoor Pool





Check In:




Thu Jul 10, 2014




Check Out:




Sun Jul 13, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.







Reservation [redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]



















© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
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luggage locator services, cash transfers, medical assistance services and
emergency services.






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No,
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Summary
of Charges
































Price
per night:




$43




Rooms:




1




Nights:




3




Room Subtotal:




$129.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$22.77




Priceline Hotel
Coupon:




-$0.00




Total Price:
All prices are in U.S. Dollar.




$151.77


151.77
151.77 0.00


Apply Coupon


Have a coupon code?Apply


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coupon has already been used.





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by Priceline.




Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an additional
. This fee will be charged to you directly by the hotel. Mandatory fees
are not optional and typically cover items such as resort fees, energy
charges or safe fees. The amount of the charge is subject to change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.



If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.


[redacted] I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
had some issues during your stay at the hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We are sorry to hear that your hotel fell short of this expectation during your
stay. We appreciate your feedback and contact the appropriate people at the
hotel to share your concerns.
 
As a gesture of goodwill, a refund request for $52.57 was
submitted on April 5, 2016. The refund amount is equivalent to 20% of the cost
of your reservation. The request needs to go through a review process which
does take time to complete. Once processed, it will go back to the card that
was used to purchase the reservation.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

We
are in receipt of the complaint initiated by the above-mentioned consumer...

and
appreciate the opportunity to respond.
 
According
to the consumer, taxes and fees for the selected Name Your Own Price request
were not clearly disclosed prior to purchase.
 
The
consumer sates:
 
“I was shocked that it was not outlined
very clearly before bidding that the taxes and fees would be so high.”
 
Attached hereto is a copy of the consumer’s
initialed contract page authorizing the terms and conditions of the purchase, including
the taxes and fees, which are disclosed prior to purchase.
 
Sincerely,
 
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-01 13:13:02



Please
Review Your Request















































4 Star Deluxe Hotel
Which hotel will I get?

Check-In Date:

Saturday, July 18,
2015

Check-Out Date:

Tuesday, July 21,
2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool,
Restaurant, Fitness Center, Guest Score 7/10 or Higher

Number of Nights:

3










 























Offer Price Per Room, Per Night:

US$ 100.00

Travel
Insurance:


US$
15.00




Subtotal:

US$ 300.00

Taxes and Service Fees:

US$ 101.82

Priceline Hotel Coupon:


-US$ 0.00



Total Charges:

US$ 401.82

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Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

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No,
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Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity...

to
respond.
 
Upon hotel
room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public.
 
Priceline.com
is a travel agent and as such, makes hotel room rates available on behalf of
the hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
 
I apologize
if the consumer is disappointed with the difference in rates; however,
Priceline will not be able to offer a refund for the difference in rates.
 
Again, thank
you for the opportunity to clarify.
 
Sincerely,
N
D’A[redacted]
priceline.com
Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Venture Inn for Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you were shown a receipt showing a
lower rate that what you had paid online. Your hotel?s front desk should not
have shown you our rate. It is a specially negotiated rate with the hotel that
is normally not available to the general public. We receive these rates because
of the volume of rooms we sell on our site, and we still try to price them very
competitively. Rest assured that your concern is noted so we can avoid the same
issue from happening in the future. We apologize; however, we cannot refund the
difference in rates.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Dear Ms. [redacted],
We are writing due to the rebuttal you have sent the
Revdex.com regarding the Best Price Guarantee for your reservation
at the [redacted].
Ms. [redacted], the Best Price Guarantee is based on the
lower rate you find after purchasing a reservation. Than find a lower rate for
the same hotel, the same room type and dates, etc. as stated in the guidlines.  Please note [redacted], employee, military,
government, convention rates or other rates not available to the general public
are not eligible. We are truly sorry you are not satisfied with our Best Price
Guarantee but we will remain following the guidelines we have set in place.
Sincerely,
[redacted]
Executive Offices