PriceWiseFavors.com

Review: I placed an order with price wise favors on May 12, 2014 and I received an email from the company on Firday 16 May stating that there was an error in system as the order is shown as shipped but they have no tracking information. I told them that I still wanted the order and Scott promised that I would receive my order by Thursday 22, May 2014. He said that he would send me the tracking information on Monday 19, May, 2014. However to date I have not received any tracking information and I have not received the order either. I have tried calling and I have sent several emails asking for an update to my order and I have not been able to get any response from the company. I have since asked for a refund of my money ($US291.19). I have sent a request through paypal and also through email asking for a refund and there has been no response to date.Desired Settlement: I would like to obtain a full refund of the money that I paid for items that I have not received. The total amount I paid was $US291.19. Thank you.

Business

Response:

This customer was provided a full refund and has been emailed a receipt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10061050, and find that this resolution is satisfactory to me.

Please be advised that the matter has been resolved in my favor through Paypal. I will be getting a full refund of the money spent on items that were not delivered.

Review: My order was supposed to ship as of 4/28/14. My account on the website said my order had been received, but it had not been. So I reached out and contacted a representative. We emailed back and forth and he told me part of my order was on backorder until 6/11/14. So I patiently waited, and after 6/11/14 half of my order arrived. The other half never arrived, so I went to the website to log into my account and this message is here: IMPORTANT NOTICEPricewisefavors.com has closed (permanently) and will no longer be shipping orders. Any outstanding orders in the system at time of shutdown are deemed cancelled and will not ship.We wish to thank the 50,000+ customers we have had over the last 5+ years.If you have an unresolved matter (refund or other financial matter), please forward your request in writing to:Pricewisefavors.comPO Box 2050Thousand Oaks, CA 91358I have written and mailed a letter, and have received no response back and no refund for the remainder of my order. I have received no items in exchange for the money that they withdrew from my credit card. The phone number [redacted] does not work any longer. I will be requesting from my credit card company that they fight the charge.Desired Settlement: A refund for Order #92149 in the amount of $17.14 + $14.39 shipping and handling for a total of $31.53