I ordered product on line 11/1, have not recieved as of 12/17, sent several emails to business, no response, phone # doesn't go thru.
I purchased order # *** containing 2 personalized blankets on 11-1-18. I contacted the customer support group via email on 12-3-18 and was advised that I would get an update including the eta of shipment, but I have not. emailed twice more with no response, attempted to contact cst svc @ 888-322-6733 several times today, call doesnt go thru.
Desired Outcome
delivery of product asap with discount or free due to inconvenience.
Printerpix Response
• Feb 04, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through we would like to let you know that a partial refund ($14.99) on your shipping fee will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Printerpix used deceptive tactics to get me to overpay for Christmas cards.
I purchased a *** code for 75 cards through Printerpix for $12 leaving me to only have to pay for shipping once the cards were ordered. I went to the site, designed my cards, then went to purchase them. I entered the *** code and entered 75 into the number of cards I needed. Shipping was $9.99 which seems outrageous, but $22 for 75 cards still wasn't a bad deal. My order took 2 weeks to arrive and when I received it there was only 1 card in the package. I went to look at my receipt but the only receipt provided is an internet page that can be easily updated on their end. No one orders just one Christmas card and certainly no one who has already paid for a deal for 75 cards. I know I ordered 75 cards, but have no way of proving that since their receipt is internet-based. At the very least, someone in customer service could/should have questioned an order of 1 card if the order came through that way. I know have less than 2 weeks until Christmas and no cards to send to anyone and one very expensive $22 card.
Desired Outcome
I would like to be refunded for the *** cost of $12 and the $9.99 in shipping. I would be willingly to pay the price is one card, but not $10 in shipping as it, obviously, doesn't cost anyone $10 to ship one card.
Printerpix Response
• Feb 04, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We have checked your orders and can confirm you had inadvertently ordered one greeting card instead of 75 on your order. With voucher for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout and in your invoice. The same is also stated under our Terms and Conditions.
As a commercial gesture, for all the misunderstanding and delays that you have been through, we will process a refund on your shipping fee ($9.99) that were paid. This amount will be cleared back in your account in the next 2-3 days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
I placed an order on 11/30/2018, I have yet to receive an update or a response to any of my emails in regards to my purchase.
My order number is ***. I have sent multiple emails including the following dates: 12/10 and 12/13 again I received no response. There policy states items should be shipped out within 10 business days for an order placed on 11/30 I do believe that I am well outside of that service level agreement. I believe a response to my inquiry would have also been nice.
Desired Outcome
I would like my items overnighted to me before Christmas as well as an additional store credit for this inconvenience.
Customer Response
• Jan 08, 2019
The company responded to my inquiry after I received my items.
Ordered product 11/18/18. Have not received it, company does not answer calls. Sends generic emails in response to my emails.
I ordered a collage blanket through *** for Printerpix. I placed my order on 11/18/18. The order was never sent, the company does not answer phone calls, and I get the same generic emails sent in response to my emails to them. I checked their [Social media] *** site and see MULTIPLE people with the same issue that I am having. I have corresponded with "Stephanie" and "Samuel" through email and they all say the same thing every time.
[ copy of email provided]
I have asked specifically where my order is in production, and they dodge the question. This is a Christmas gift and was supposed to have been delivered weeks ago. This company is either a scam, or they have EXTREMELY poor customer service.
Desired Outcome
I want a refund. I ordered this as a gift for Christmas and it will not be here by the time my family party takes place. I ordered almost a month ago.
Printerpix Response
• Jan 24, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/24/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
No communication back from company, with numerous tries from me.
I placed an order for Christmas presents on 11/19/2018. Checked delivery status a week later to see where it might be. It showed nothing. Contacted customer service numerous times and never received an answer back. Wanted the order canceled but could not get anyone to answer me. Spent over a half hour waiting for someone to pick up the phone and when someone did answer I ended up in India. there is no direct line to Printerpix in Lake Mary, FL. When I was finally able to speak to someone they told me it has been shipped. As of the day I just called? I should have had this order weeks ago and I am not at all happy that I can't speak to someone actually at the facility in FL. Which makes me think the address for this company is bogus. This company should not be allowed to do business on line.
Desired Outcome
I want to talk with someone that is actually at the Lake Mary, FL location and let them know that the India call center is not helpful.
Printerpix Response
• Jan 24, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/26/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($ 23.99) of your shipping fee that was paid. It will be cleared in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 12, 2019
Revdex.com CASE#: *** - this is why I filed a complaint with this company. They have not made good on what they responded to back on 1/24/2019.
(Preinterpix: As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($ 23.99) of your shipping fee that was paid. It will be cleared in the next 2-3 working days.) the above stated has not been completed as I knew it would not.
Printerpix Response
• Feb 15, 2019
Revdex.com CASE#: ***
Dear ***,
Please note that a refund of $23.99 was processed on the 2/4/19 with the following transaction ID: ***
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
I have placed an order using a *** and paid for shipping, I then only received 1 out of 25 cards. I have tried several times to contact printer via phone and email, finally got into contact with Syid today and he said it was an error on my part and wanted me to pay for shipping again. I have already paid shipping once 4.99 for 1 card .They told me it was my error because they only sent me 1 card and that I would have to pay the shipping again to receive he rest of my cards. Also no one ever answers the phones, I called twice only to be put on hold for 40 minutes each time before hanging up. They have a great product but the service is awful and they do not honor their own business.
Printerpix Response
• Dec 21, 2018
Hi Stephanie,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
If I could give this company 0 stars I could. Unbelievable and horrible customer service. I can't honestly understand how the company could still be in in business.
I have attempted contacting the company multiple times in multiple ways and have received absolutely no help in correcting issues that are THEIR fault!!!!
I ordered 10 books through a *** deal and when received, the printer only printed half a photo in all 10 books. When contacting customer service I was told to send an email with a photo of the error to customer service, which I did. Its been 2 weeks with no response. Now when contacting customer service via telephone, I wait for half an hour on hold and then the call drops with nothing. I attempted their live chat and every few minutes I go from 18 in the queue to 25 and then back with no response. I attempt to email their contact us box and I get a response stating that the box is full and not accepting messages.
BEYOND REDICULOUS!!!!!!!
Printerpix Response
• Dec 21, 2018
Hi Jessica,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Order a product. They sent me the wrong product. Have offered to send back and have them send me the correct item. Their customer service dept unhelpf
I have tried reaching out to you guys on *** as well. I have now called the Revdex.com and my credit card company to seek a refund. This customer service is ridiculous, been dealing with this for a month. It really is not that hard of a solution. Send me what I ordered
From: ***
Sent: Thursday, December 13, 2018 2:44 PM
To: Support Pix US
Subject: Re: Fw: Your Printerpix.com order number: *** Confirmation
What does this update mean? YOU GUYS SENT ME THE WRONG PICTURE. HOW MANY TIMES DO WE HAVE TO GO OVER THIS? I GOT THE PACKAGE WITH WRONG PICTURE IN IT!!! CAN SOMEONE PLEASE CALL ME. I HAVE TRIED REACHING OUT TO EVERY POSSIBLE WAY. ***
[ email correspondence redacted]
Desired Outcome
I want the product i ordere pretty simple. This is my last resort. Above i attached you the email chain i have had with them. Have tried reaching out to them every way possible. Phone call, email, live chat support, ***. its like they almost refuse to correct their mistake!! Infuriating
Printerpix Response
• Feb 04, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please be reassured that a replacement order has been generated for the incorrect product that you received.
Replacement order number: ***
This order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $ 9.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
I have dealt with this company off and on for several years. Every time I swear I will not deal with them again,but after a while a good buy comes up and I try them again. This year I ordered a personalized item on November 13th for Christmas, giving them plenty of time. As of today, December 14th it still shows the item in production and when I call or go to the support desk I am told the item is completed and just waiting to ship. I have asked for a manager and I am told they will call back and don't. From now on even if they are giving away an item I will not purchase from them.
Printerpix Response
• Dec 21, 2018
Hi Nancy,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
I need my products along with a shipping refund.
I placed my order with Printerpix on November 24th and was charged $40 for shipping. The website stated that average shipping time would be 12 days. It's now December 12th and I cannot get an answer except that my product is in the last stage of production. I was given the exact same answer 9 days ago on December 3rd. I was told my order would be escalated for expedited help so that I could receive my products. I have called numerous times and cannot get anybody to pick up the phone or I sit on hold so long my phone dies. I have only been able to get a response on their live chat online. I really just want the products I paid for in a timely manner. Although, now I believe a refund of my shipping costs is in order as well. My order number is ***. I've also attached my latest chat conversation with their representative as well. I've been given the same exact response verbatim multiple times now. I'm highly unsatisfied.
Desired Outcome
I would like the products that I paid for in a timely manner. I would also like a refund for my shipping costs
Printerpix Response
• Jan 23, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system is that your order was delivered on the 12/21/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($14.99) of your shipping fee that was paid for order. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
I placed an order November 15th. it is now December 12th and I do not have a tracking number on my item and I can't get any help from customer service
on November 15th I purchased 2 custom blankets, that according to their website would take 5 days to produce. when I checked the status of the blankets 5 days later it said they were halfway through. I called the customer service department and was told it is in its last stages of production and would be shipped shortly. I waited a few days and still never received a shipping number. I called again and got the same exact response. after calling and chatting online with the customer service department someone finally tells me they had to reproduce the blankets. at this time, I was already at 9 days or so. I have literally talked to this company via email, phone, direct message and on chat and every single time I talk to them they tell me they are going to escalate the matter it is in its final stages of production we will get it to you asap and rush the shipping. it has almost been a month and I can not get a straight answer on what the issue is. they are literally reading me a script that they tell every customer that has an issue. I do not believe anyone is really looking into my purchase and I can never talk to anyone over the supervisor. the whole customer service department is in India but the company is in the United States and I can never speak to anyone that has even seen or touched my product or has any real knowledge of what is going on or can actually fix my issue.
Desired Outcome
i want my product that i paid for ASAP. i want a tracking number and the fastest delivery possible. i want to talk to someone in charge that is not in a whole other country that actually knows what is going on with my order.
Printerpix Response
• Jan 23, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we were experiencing delays when extracting your files and what we can see on our internal system is that your order was delivered on the 12/27/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($14.99) of your shipping fee that was paid for order was processed with the following transaction ID: *** on the 12/21/18.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
I have had the worst customer service experience of my life using Printerpix for a simple order of 4 photo books.
The order was placed 2 months ago, I ordered 4 of the exact same book for Christmas gifts, they were photos of a family trip. Each time I inquire with printerpix via phone, email or live-chat I am told, I am so sorry for the delay, we will expedite your request now and it will go out within the week. They have never been shipped. When I ordered early October they quoted a 10 business day turn around for gifts. Plenty of time for Christmas, now we are a few weeks out and I seriously doubt I will ever receive the books after the way they have treated me.
When I first would call, I would get the same spiel, Now when I call, I give my order number and they miraculously drop the call, I will call right back and the same thing, I provide my order # to the representative, they say "let me pull that up" and the call disconnects.
Now when I email, I get no response.. Live chat doesn't do anything as the representative says they will expedite and end the chat.
This has been the most ridiculous experience I have had. If I ever get my books it will be a complete miracle.
Printerpix Response
• Dec 21, 2018
Hi Nicole,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
Customer Response
• Jan 15, 2019
I responded to Printerpix on 1/2/19 as they requested above.. As of today 1/15/19, still nothing back from them, not even an auto response. This company continues to have the worst customer service I have EVER Experienced. I wish I could just get a straight answer from someone or my money back!
Do NOT order from this company! Their website doesn't work, their customer service is awful and not helpful, and their deals are not deals at all as shipping is $30+ dollars. Save your money and time and shop elsewhere!
Printerpix Response
• Dec 21, 2018
Hi Nicole,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Ordered a blanket and never received
Ordered a custom blanket for my daughter as a Christmas gift on November 18th. Was told it would ship within 7-15 days. Here it is a month later and nothing. I have called several times saying that it looks like my item is done and it is preparing to ship, also have tried the Live Chat and been told that it was being sent to the supervisor to make sure my item is sent out right away. Still on their website it says that my product is only 50% complete and no shipping date set. It's almost Christmas and the item that I bought for my daughter to go to college with is no where to be found. I want what I ordered, I can not afford to go and get something else. My order number is ***. Please get this resolved .
Desired Outcome
I would like my item ASAP
Printerpix Response
• Jan 23, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we were experiencing delays when extracting your files and from what we can see on our internal system is that order *** was delivered on the 12/26/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($8.99) of your shipping fee that was paid for order. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jan 23, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much! I did receive my package after Christmas and my daughter was very pleased, was not the size I was expecting from the picture but looking back at the description that was my fault for not reading the fine print.
I purchased 4 mugs. One arrived broken and customer service will not resolve.
I purchased for mugs for $60 including shipping. One arrived broken. I have contacted the vendor through email, phone and live chat. They keep referring me to open a ticket, yet they don't resolve. I have spent over 3 hours trying to contact. The csr center is in India and although polite, they don't resolve.
Desired Outcome
A replacement of my broken product by Christmas or a refund.
Printerpix Response
• Jan 31, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see on our internal system that the issue has been fixed with the assistance of one of our customer service representatives with a refund being process and cleared back to your account in the next 2-3 days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 19, 2019
They refunded me. Not the full amount but I am satisfied with the outcome. I will not do business with them again. Thank you for all your assistance.
No communication regarding shipping of my items! Contacted multiple times and can't get straight answer on when product will ship and be delivered!
Ordered two mugs. Contacted multiple times and cant get a straight answer on when product will ship and be delivered. Items needed by Christmas, and can't even get an estimation of when order will arrive. I paid for shipping. Do your part and ship it! Order #
Desired Outcome
Want my products finished and rushed to my address before Christmas.
Printerpix Response
• Jan 23, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As explained previously, we were experiencing issues extracting your files and from what we can see on our internal system is that order 62741710 was delivered on the 1/12/19 and that Replacement order was delivered on the 12/27/18 too
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($13.98) of your shipping fee that was paid. This amount will be cleared back to your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jan 23, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Never fot any replacement order! I received part of my order late Dec, then had to complain for the other part delivered last week. And it arrived broken. Terrible business. Will never use again.
I order this product I eat two weeks agai and was charged immediately. I have not received anything else and I have tried to contact customer service
I tried emailing calling and chatting and they will not get back with me. This is riducouls no business should be this way. At this point I just want a refund but idk how because I can not get in touch with anyone!
Desired Outcome
I want my money back
Printerpix Response
• Jan 03, 2019
Revdex.com CASE#:***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding that you have been through, please be reassured that as requested, your shipping fees that you paid ($14.99) will be refunded and cleared in your account in the next 2 to 3 business days.
Our sincere apologies for any inconvenience this may have caused you.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Still in Production 31 days later
I used *** for a personalized blanket for 19.99(using my personal debit card). I redeem the code, after finalizing the blanket I then get charged another 19.99(using my personal debit card) for shipping. I received my confirmation(11/10/18 11:10:09am) that the order(#***) has been placed. I would check my email regularly for a product sent email but never received one. Finally on Dec 1st 2018, I started calling customer service on a regular basis to find out why the email says that the blanket is still in production. I would get the same response that the Customer Service Agent and their Supervisor would get on the production team and expedite the blanket and also give me next day air for my inconvenience. Well I have waited until 12/11/18 to finally cancel my order. Then to be told I will not receive my 19.99 back because it has been past a certain date and that I would actually have to pay a cancellation fee but since I paid the 19.99 for shipping that they would take that off the $30 cancellation fee. I demanded to talk to a supervisor and was put on hold for over 10mins. When the Customer Service Agent got back on the phone he said his supervisor is busy and that he looked over my complaint and that he would refund the 19.99 for the shipping. But not to expect it for 7-10 business days. The gentleman that help me was Sam D.
Desired Outcome
I would love to see my product shipped to me for no cost after 31 day of waiting to be even produced.
Printerpix Response
• Dec 15, 2018
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that your order "***" was dispatched on the 12/14/18 with the following tracking information:
We completely understand the frustration caused by delay in production. For all the misunderstanding that you have been through, please be reassured that as requested, your shipping fee that you paid ($19.99) were refunded today on the 12/15/18 and the amount will be cleared in your account in the next 2 to 3 business days.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
Customer Response
• Dec 27, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate their response, now only if they would have followed through with it all.
It says in the response I would receive my refund of 19.99 in 2 to 3 business days from 12/15/18. I did not receive my refund until 12/21/18.
Then when I received my blanket the quality of materiel is not as advertised and the writing on the bottom of the blanket was spelled backwards (like they wrote it in a mirror)
Printerpix Response
• Jan 22, 2019
We are sorry to hear your concerns but please be reassured that we are always here to help.
We kindly request you to send us pictures of the defected product you received so we can assist you further with your purchase.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Using *** we ordered two 20" X1 16" metallic prints.
I wanted two identical prints. I paid the shipping for the 2 prints. We received only one
We ordered the prints in mid October 23. The package was on Oct. 27, 2018. It contained only one print. I emailed the support line in early Nov. and got anonymous support until Nov.5, I got George S who said he would send it if I paid the postage. I agreed and he was supposed to send me a link. Somehow when I tried to reach him for the link, I could not. The next support came from Ana. She said place the order and recreate the project, notify her and she would take care of it. I did so. Wrote three times to tell her it was done
And her link disappeared. I have copies of our emails,the voucher and the order and shipping rates. I can mail them to you. My name is*** my email is ***
Wilbur is my husband and he ordered the prints and asked me to handle the matter.
Desired Outcome
We paid for two prints and for postage on two prints. The first print was excellent. We would like you to print and send the second print to us. It was obvious by the postage charged that you were aware that we should have been sent two prints.
Please send it before Christmas, it is a gift.
Printerpix Response
• Jan 23, 2019
We are sorry to hear your concerns, however please be reassured that we are always here to help.
We have checked your order and can confirm you had inadvertently ordered one print instead of two prints. With voucher for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions
However, we can see that the second print was replaced for free, dispatched on the 1/10/19 and delivered on the 1/17/19.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jan 24, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix does produce quality work, but are very hard to communicate with. After two months of communication someone did come through and we did get the second item that we ordered. I believe that the Revdex.com helped a great deal in obtaining our purchase. Thank you for your service. You do a great job for American consumers.
I have placed two orders and I have yet to receive either. I reached out to customer service to have it escalated 3 times.
Order numbers *** and ***. Both were placed November15. I have escalated three times. I have even tried to contact corporate and no one will return my call.
Desired Outcome
Send me my order.
Printerpix Response
• Jan 23, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information is that order *** was delivered on the 12/24/18 and order *** was delivered on the 12/28/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($15.99) of your shipping fee that was paid for order ***. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
I ordered product on line 11/1, have not recieved as of 12/17, sent several emails to business, no response, phone # doesn't go thru.
I purchased order # *** containing 2 personalized blankets on 11-1-18. I contacted the customer support group via email on 12-3-18 and was advised that I would get an update including the eta of shipment, but I have not. emailed twice more with no response, attempted to contact cst svc @ 888-322-6733 several times today, call doesnt go thru.
delivery of product asap with discount or free due to inconvenience.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through we would like to let you know that a partial refund ($14.99) on your shipping fee will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Printerpix used deceptive tactics to get me to overpay for Christmas cards.
I purchased a *** code for 75 cards through Printerpix for $12 leaving me to only have to pay for shipping once the cards were ordered. I went to the site, designed my cards, then went to purchase them. I entered the *** code and entered 75 into the number of cards I needed. Shipping was $9.99 which seems outrageous, but $22 for 75 cards still wasn't a bad deal. My order took 2 weeks to arrive and when I received it there was only 1 card in the package. I went to look at my receipt but the only receipt provided is an internet page that can be easily updated on their end. No one orders just one Christmas card and certainly no one who has already paid for a deal for 75 cards. I know I ordered 75 cards, but have no way of proving that since their receipt is internet-based. At the very least, someone in customer service could/should have questioned an order of 1 card if the order came through that way. I know have less than 2 weeks until Christmas and no cards to send to anyone and one very expensive $22 card.
I would like to be refunded for the *** cost of $12 and the $9.99 in shipping. I would be willingly to pay the price is one card, but not $10 in shipping as it, obviously, doesn't cost anyone $10 to ship one card.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We have checked your orders and can confirm you had inadvertently ordered one greeting card instead of 75 on your order. With voucher for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout and in your invoice. The same is also stated under our Terms and Conditions.
As a commercial gesture, for all the misunderstanding and delays that you have been through, we will process a refund on your shipping fee ($9.99) that were paid. This amount will be cleared back in your account in the next 2-3 days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I placed an order on 11/30/2018, I have yet to receive an update or a response to any of my emails in regards to my purchase.
My order number is ***. I have sent multiple emails including the following dates: 12/10 and 12/13 again I received no response. There policy states items should be shipped out within 10 business days for an order placed on 11/30 I do believe that I am well outside of that service level agreement. I believe a response to my inquiry would have also been nice.
I would like my items overnighted to me before Christmas as well as an additional store credit for this inconvenience.
The company responded to my inquiry after I received my items.
Ordered product 11/18/18. Have not received it, company does not answer calls. Sends generic emails in response to my emails.
I ordered a collage blanket through *** for Printerpix. I placed my order on 11/18/18. The order was never sent, the company does not answer phone calls, and I get the same generic emails sent in response to my emails to them. I checked their [Social media] *** site and see MULTIPLE people with the same issue that I am having. I have corresponded with "Stephanie" and "Samuel" through email and they all say the same thing every time.
[ copy of email provided]
I have asked specifically where my order is in production, and they dodge the question. This is a Christmas gift and was supposed to have been delivered weeks ago. This company is either a scam, or they have EXTREMELY poor customer service.
I want a refund. I ordered this as a gift for Christmas and it will not be here by the time my family party takes place. I ordered almost a month ago.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/24/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
No communication back from company, with numerous tries from me.
I placed an order for Christmas presents on 11/19/2018. Checked delivery status a week later to see where it might be. It showed nothing. Contacted customer service numerous times and never received an answer back. Wanted the order canceled but could not get anyone to answer me. Spent over a half hour waiting for someone to pick up the phone and when someone did answer I ended up in India. there is no direct line to Printerpix in Lake Mary, FL. When I was finally able to speak to someone they told me it has been shipped. As of the day I just called? I should have had this order weeks ago and I am not at all happy that I can't speak to someone actually at the facility in FL. Which makes me think the address for this company is bogus. This company should not be allowed to do business on line.
I want to talk with someone that is actually at the Lake Mary, FL location and let them know that the India call center is not helpful.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/26/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($ 23.99) of your shipping fee that was paid. It will be cleared in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Revdex.com CASE#: *** - this is why I filed a complaint with this company. They have not made good on what they responded to back on 1/24/2019.
(Preinterpix: As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($ 23.99) of your shipping fee that was paid. It will be cleared in the next 2-3 working days.) the above stated has not been completed as I knew it would not.
Revdex.com CASE#: ***
Dear ***,
Please note that a refund of $23.99 was processed on the 2/4/19 with the following transaction ID: ***
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards
Printerpix Team
I have placed an order using a *** and paid for shipping, I then only received 1 out of 25 cards. I have tried several times to contact printer via phone and email, finally got into contact with Syid today and he said it was an error on my part and wanted me to pay for shipping again. I have already paid shipping once 4.99 for 1 card .They told me it was my error because they only sent me 1 card and that I would have to pay the shipping again to receive he rest of my cards. Also no one ever answers the phones, I called twice only to be put on hold for 40 minutes each time before hanging up. They have a great product but the service is awful and they do not honor their own business.
Hi Stephanie,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
If I could give this company 0 stars I could. Unbelievable and horrible customer service. I can't honestly understand how the company could still be in in business.
I have attempted contacting the company multiple times in multiple ways and have received absolutely no help in correcting issues that are THEIR fault!!!!
I ordered 10 books through a *** deal and when received, the printer only printed half a photo in all 10 books. When contacting customer service I was told to send an email with a photo of the error to customer service, which I did. Its been 2 weeks with no response. Now when contacting customer service via telephone, I wait for half an hour on hold and then the call drops with nothing. I attempted their live chat and every few minutes I go from 18 in the queue to 25 and then back with no response. I attempt to email their contact us box and I get a response stating that the box is full and not accepting messages.
BEYOND REDICULOUS!!!!!!!
Hi Jessica,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
Order a product. They sent me the wrong product. Have offered to send back and have them send me the correct item. Their customer service dept unhelpf
I have tried reaching out to you guys on *** as well. I have now called the Revdex.com and my credit card company to seek a refund. This customer service is ridiculous, been dealing with this for a month. It really is not that hard of a solution. Send me what I ordered
From: ***
Sent: Thursday, December 13, 2018 2:44 PM
To: Support Pix US
Subject: Re: Fw: Your Printerpix.com order number: *** Confirmation
What does this update mean? YOU GUYS SENT ME THE WRONG PICTURE. HOW MANY TIMES DO WE HAVE TO GO OVER THIS? I GOT THE PACKAGE WITH WRONG PICTURE IN IT!!! CAN SOMEONE PLEASE CALL ME. I HAVE TRIED REACHING OUT TO EVERY POSSIBLE WAY. ***
[ email correspondence redacted]
I want the product i ordere pretty simple. This is my last resort. Above i attached you the email chain i have had with them. Have tried reaching out to them every way possible. Phone call, email, live chat support, ***. its like they almost refuse to correct their mistake!! Infuriating
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please be reassured that a replacement order has been generated for the incorrect product that you received.
Replacement order number: ***
This order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $ 9.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I have dealt with this company off and on for several years. Every time I swear I will not deal with them again,but after a while a good buy comes up and I try them again. This year I ordered a personalized item on November 13th for Christmas, giving them plenty of time. As of today, December 14th it still shows the item in production and when I call or go to the support desk I am told the item is completed and just waiting to ship. I have asked for a manager and I am told they will call back and don't. From now on even if they are giving away an item I will not purchase from them.
Hi Nancy,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
I need my products along with a shipping refund.
I placed my order with Printerpix on November 24th and was charged $40 for shipping. The website stated that average shipping time would be 12 days. It's now December 12th and I cannot get an answer except that my product is in the last stage of production. I was given the exact same answer 9 days ago on December 3rd. I was told my order would be escalated for expedited help so that I could receive my products. I have called numerous times and cannot get anybody to pick up the phone or I sit on hold so long my phone dies. I have only been able to get a response on their live chat online. I really just want the products I paid for in a timely manner. Although, now I believe a refund of my shipping costs is in order as well. My order number is ***. I've also attached my latest chat conversation with their representative as well. I've been given the same exact response verbatim multiple times now. I'm highly unsatisfied.
I would like the products that I paid for in a timely manner. I would also like a refund for my shipping costs
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system is that your order was delivered on the 12/21/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($14.99) of your shipping fee that was paid for order. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I placed an order November 15th. it is now December 12th and I do not have a tracking number on my item and I can't get any help from customer service
on November 15th I purchased 2 custom blankets, that according to their website would take 5 days to produce. when I checked the status of the blankets 5 days later it said they were halfway through. I called the customer service department and was told it is in its last stages of production and would be shipped shortly. I waited a few days and still never received a shipping number. I called again and got the same exact response. after calling and chatting online with the customer service department someone finally tells me they had to reproduce the blankets. at this time, I was already at 9 days or so. I have literally talked to this company via email, phone, direct message and on chat and every single time I talk to them they tell me they are going to escalate the matter it is in its final stages of production we will get it to you asap and rush the shipping. it has almost been a month and I can not get a straight answer on what the issue is. they are literally reading me a script that they tell every customer that has an issue. I do not believe anyone is really looking into my purchase and I can never talk to anyone over the supervisor. the whole customer service department is in India but the company is in the United States and I can never speak to anyone that has even seen or touched my product or has any real knowledge of what is going on or can actually fix my issue.
i want my product that i paid for ASAP. i want a tracking number and the fastest delivery possible. i want to talk to someone in charge that is not in a whole other country that actually knows what is going on with my order.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we were experiencing delays when extracting your files and what we can see on our internal system is that your order was delivered on the 12/27/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($14.99) of your shipping fee that was paid for order was processed with the following transaction ID: *** on the 12/21/18.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I have had the worst customer service experience of my life using Printerpix for a simple order of 4 photo books.
The order was placed 2 months ago, I ordered 4 of the exact same book for Christmas gifts, they were photos of a family trip. Each time I inquire with printerpix via phone, email or live-chat I am told, I am so sorry for the delay, we will expedite your request now and it will go out within the week. They have never been shipped. When I ordered early October they quoted a 10 business day turn around for gifts. Plenty of time for Christmas, now we are a few weeks out and I seriously doubt I will ever receive the books after the way they have treated me.
When I first would call, I would get the same spiel, Now when I call, I give my order number and they miraculously drop the call, I will call right back and the same thing, I provide my order # to the representative, they say "let me pull that up" and the call disconnects.
Now when I email, I get no response.. Live chat doesn't do anything as the representative says they will expedite and end the chat.
This has been the most ridiculous experience I have had. If I ever get my books it will be a complete miracle.
Hi Nicole,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
I responded to Printerpix on 1/2/19 as they requested above.. As of today 1/15/19, still nothing back from them, not even an auto response. This company continues to have the worst customer service I have EVER Experienced. I wish I could just get a straight answer from someone or my money back!
Do NOT order from this company! Their website doesn't work, their customer service is awful and not helpful, and their deals are not deals at all as shipping is $30+ dollars. Save your money and time and shop elsewhere!
Hi Nicole,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
Ordered a blanket and never received
Ordered a custom blanket for my daughter as a Christmas gift on November 18th. Was told it would ship within 7-15 days. Here it is a month later and nothing. I have called several times saying that it looks like my item is done and it is preparing to ship, also have tried the Live Chat and been told that it was being sent to the supervisor to make sure my item is sent out right away. Still on their website it says that my product is only 50% complete and no shipping date set. It's almost Christmas and the item that I bought for my daughter to go to college with is no where to be found. I want what I ordered, I can not afford to go and get something else. My order number is ***. Please get this resolved .
I would like my item ASAP
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we were experiencing delays when extracting your files and from what we can see on our internal system is that order *** was delivered on the 12/26/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($8.99) of your shipping fee that was paid for order. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much! I did receive my package after Christmas and my daughter was very pleased, was not the size I was expecting from the picture but looking back at the description that was my fault for not reading the fine print.
I purchased 4 mugs. One arrived broken and customer service will not resolve.
I purchased for mugs for $60 including shipping. One arrived broken. I have contacted the vendor through email, phone and live chat. They keep referring me to open a ticket, yet they don't resolve. I have spent over 3 hours trying to contact. The csr center is in India and although polite, they don't resolve.
A replacement of my broken product by Christmas or a refund.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see on our internal system that the issue has been fixed with the assistance of one of our customer service representatives with a refund being process and cleared back to your account in the next 2-3 days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
They refunded me. Not the full amount but I am satisfied with the outcome. I will not do business with them again. Thank you for all your assistance.
No communication regarding shipping of my items! Contacted multiple times and can't get straight answer on when product will ship and be delivered!
Ordered two mugs. Contacted multiple times and cant get a straight answer on when product will ship and be delivered. Items needed by Christmas, and can't even get an estimation of when order will arrive. I paid for shipping. Do your part and ship it! Order #
Want my products finished and rushed to my address before Christmas.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As explained previously, we were experiencing issues extracting your files and from what we can see on our internal system is that order 62741710 was delivered on the 1/12/19 and that Replacement order was delivered on the 12/27/18 too
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($13.98) of your shipping fee that was paid. This amount will be cleared back to your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Never fot any replacement order! I received part of my order late Dec, then had to complain for the other part delivered last week. And it arrived broken. Terrible business. Will never use again.
I order this product I eat two weeks agai and was charged immediately. I have not received anything else and I have tried to contact customer service
I tried emailing calling and chatting and they will not get back with me. This is riducouls no business should be this way. At this point I just want a refund but idk how because I can not get in touch with anyone!
I want my money back
Revdex.com CASE#:***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding that you have been through, please be reassured that as requested, your shipping fees that you paid ($14.99) will be refunded and cleared in your account in the next 2 to 3 business days.
Our sincere apologies for any inconvenience this may have caused you.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Still in Production 31 days later
I used *** for a personalized blanket for 19.99(using my personal debit card). I redeem the code, after finalizing the blanket I then get charged another 19.99(using my personal debit card) for shipping. I received my confirmation(11/10/18 11:10:09am) that the order(#***) has been placed. I would check my email regularly for a product sent email but never received one. Finally on Dec 1st 2018, I started calling customer service on a regular basis to find out why the email says that the blanket is still in production. I would get the same response that the Customer Service Agent and their Supervisor would get on the production team and expedite the blanket and also give me next day air for my inconvenience. Well I have waited until 12/11/18 to finally cancel my order. Then to be told I will not receive my 19.99 back because it has been past a certain date and that I would actually have to pay a cancellation fee but since I paid the 19.99 for shipping that they would take that off the $30 cancellation fee. I demanded to talk to a supervisor and was put on hold for over 10mins. When the Customer Service Agent got back on the phone he said his supervisor is busy and that he looked over my complaint and that he would refund the 19.99 for the shipping. But not to expect it for 7-10 business days. The gentleman that help me was Sam D.
I would love to see my product shipped to me for no cost after 31 day of waiting to be even produced.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that your order "***" was dispatched on the 12/14/18 with the following tracking information:
Tracking Number: ***
Shipping Service: ***
Link:***
Estimated Delivery: Dec 18, 2018
We completely understand the frustration caused by delay in production. For all the misunderstanding that you have been through, please be reassured that as requested, your shipping fee that you paid ($19.99) were refunded today on the 12/15/18 and the amount will be cleared in your account in the next 2 to 3 business days.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate their response, now only if they would have followed through with it all.
It says in the response I would receive my refund of 19.99 in 2 to 3 business days from 12/15/18. I did not receive my refund until 12/21/18.
Then when I received my blanket the quality of materiel is not as advertised and the writing on the bottom of the blanket was spelled backwards (like they wrote it in a mirror)
We are sorry to hear your concerns but please be reassured that we are always here to help.
We kindly request you to send us pictures of the defected product you received so we can assist you further with your purchase.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Using *** we ordered two 20" X1 16" metallic prints.
I wanted two identical prints. I paid the shipping for the 2 prints. We received only one
We ordered the prints in mid October 23. The package was on Oct. 27, 2018. It contained only one print. I emailed the support line in early Nov. and got anonymous support until Nov.5, I got George S who said he would send it if I paid the postage. I agreed and he was supposed to send me a link. Somehow when I tried to reach him for the link, I could not. The next support came from Ana. She said place the order and recreate the project, notify her and she would take care of it. I did so. Wrote three times to tell her it was done
And her link disappeared. I have copies of our emails,the voucher and the order and shipping rates. I can mail them to you. My name is*** my email is ***
Wilbur is my husband and he ordered the prints and asked me to handle the matter.
We paid for two prints and for postage on two prints. The first print was excellent. We would like you to print and send the second print to us. It was obvious by the postage charged that you were aware that we should have been sent two prints. Please send it before Christmas, it is a gift.
We are sorry to hear your concerns, however please be reassured that we are always here to help.
We have checked your order and can confirm you had inadvertently ordered one print instead of two prints. With voucher for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions
However, we can see that the second print was replaced for free, dispatched on the 1/10/19 and delivered on the 1/17/19.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix does produce quality work, but are very hard to communicate with. After two months of communication someone did come through and we did get the second item that we ordered. I believe that the Revdex.com helped a great deal in obtaining our purchase. Thank you for your service. You do a great job for American consumers.
I have placed two orders and I have yet to receive either. I reached out to customer service to have it escalated 3 times.
Order numbers *** and ***. Both were placed November15. I have escalated three times. I have even tried to contact corporate and no one will return my call.
Send me my order.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information is that order *** was delivered on the 12/24/18 and order *** was delivered on the 12/28/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($15.99) of your shipping fee that was paid for order ***. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team