Printerpix

Printerpix is great at offering promotions through sites like ***. Life happens and sometimes we miss expiration dates for these promotions. Printerpix customer service was gracious enough to extend the promotion period. Very easy to deal with and very helpful!

I purchased a *** for printerpix in which I paid $125 for $1000 of merchandise. I wrote them 16 emails, called 10X as my *** did not work.
All of this was to no avail my *** expired the end of April 2018. I figured my $125 was down the drain. Yesterday, May 24, 2018, I received an unexpected call from Printerpix apologizing for the problem. I was told to place the order and call today and the code would be activated. I called today, spoke to someone from India, who refused to listen to the fact that Printerpix called me and I was just following as I was told. The gentleman hung up on me.
I no longer even care about the loss of money or time it took me to make $1000 worth of projects...I feel it is time for another Revdex.com complaint. When I went to check with your site I see that they have many issues.

Company itself is a little shaky. Not sure how legit the printing process and shipping itself may be, as I've heard of a lot of mishaps, but Eugene was amazing with identifying the problem and issuing a re-order and for that I'm grateful.

We entered a very large order that was a good cost and would let us place the orders later. Most of the orders were done very well and one in particular turned out great. An order for Wood Puzzles had it's problems but we can use the product. The main item with problems was for a 10" by 10" Metal Print that was messed up when the order was placed and it was delivered wrong. I have had to make about 6+ phone calls & chats to get it resolved and finally today with the help of Sharon got it done. I did not feel I should have to pay the shipping cost but wanted to get it settled. Hopefully when the order is received it will be great and will look great on our wall. Will consider using them in the future but will be very careful when I order. It was difficult talking with Customer Service in India.

Items not delivered on time and no refund issued
Items were purchased march 2nd 2018. The delivery date was within 14 days ... 16-20 days passed and they hadn't been sent for delivery so I called. I was told they were still being processed and that they didn't know when it be sent out. I said when I purchased it said within 14 days. She said I don't know it can take longer. So I cancelled order and I was told I would get a refund in about 2 weeks .... ok 2 weeks went by and nothing... I called in April and nothing they said they were sorry they will resend it and 48-72 hrs I'd have it .... NOTHING ... I called in May and nothing yet they said they escalated it and would get it in 24 hrs and here we are 2 weeks later and still have no money .... I just got off from talking to them and they told me the same thing again ... I told them I've been told that so many times and I don't see a refund ... I told them at the beginning of the conversation exactly what I've been told everytime and it's the exact thing he told me he would do ..... I asked for my items to get Credit and no response

There was an problem with my order and I did a chat with Randy and he took care of the issue during the chat session and ordered a replacement magic mug.

Thanks Randy for your help.

I don't know the last time I submitted a negative review anywhere but it is with some pleasure that I vent here. Printerpix is some of the worst software I have ever encountered. I use software virtually all day for work, some good, some bad, but this is some of the most frustrating there is. We've submitted well over $300 worth of projects through Printepix. After buying the *** again to place a reorder we come to find out that they only keep "projects" and "past orders" on their server for 30 days. So those hours it took to make the booklet in their horrible software is gone. If you want to reorder, you can build from scratch. The *** order isn't a good deal, they just charge unbelievable rates for slow shipping to make their money. Even bulk orders are charged the same. Isn't it fraud to charge probably 3x their cost on shipping and offer zero other options?

I bought the *** for some metal prints and I think the whole think is a scam . They took my money and now they don't want to refund me.
Ok so here is the deal.. : I bought *** for $36 and I should get 2 set of 3 prints 20X16 . When I went on the web site and tried to make my prints I noticed that there is no option for 20x16 prints..just 16x20 which is the same just 90 degree angle.. Well company claimed that I cant use the coupon on the prints I selected and I have to select 16x20 but they dont have option like that . So I think that this company is scaming people like that because when the *** is expired..only way to get money back is to use those $36 towards some product from their website..It looks like to me that they are forcing people to spend $36 on full price product.I think it is wrong and I would never order anything from that company for regular price since the regular price for the prints was $840. I really want my money back since its a fraud. Thank you for your help..

I would like to receive the reprint of the product I paid for. I was told it was sent to me and I have not received it nor an email back.
I purchased a personalized mink blanket on January 18, 2018. Order number ***. When I was on Printerpix website I uploaded a picture for them to put on this blanket. After I previewed this picture on the blanket, it was centered and nothing was cut off. I purchased the blanket and when I received it some of the picture was indeed cut off. I emailed them on January 30th to file a complaint. After a 6 emails and them "reviewing the matter", I was told on March 15th that they sent a replacement and was dispatched from their production facility on 3/14/18. I have never received this fixed order, and have sent out 5 more emails stating I have not received it and every email I receive states that they have a high volume and will get back to me shortly. I would like this matter resolved and would like the reprint of the blanket as promised and told that was on the way to me.I do not appreciate being lied to nor do I appreciate the lack of customer service after being told the matter was resolved when it has not been.

I've tried contacting Printerpix several times for several issues (refund/broken). No help has been received. Their complaint policy wasn't followed.
I've tried contacting Printerpix several times for a few different issues. So far, I've never received a response from emailing. I hope that changes.

Order #: *** - photo blanket; in the tool online no photos were cut off, yet when I received it, there were.

Order #:*** - I was told I would receive a refund for a shipping over payment of $25 (via chat); as well as another $25 refund for the over payment for shipping of Order #:*** for a combined total of $50. They were two different orders where I used two different credit cards for. I've checked both cards and I still have NOT received the refunds.

Order #:*** had a couple more issues, one of quality and one with a broken crystal stand. I sent them a photos of all my complaints - the broken stand is obvious in the photo I sent them. I'd just glue it, but it would be obvious with the silver backing of the crystal gem. The photo has an added line across the top and all down the right side of the photo that is not apart of the original photo. It looks like the process of attaching the photo to the crystal did something to the photo. The bottom right corner is jagged and the top and right side edges appear frayed or torn.

I've had seemingly successful conversations via the chat, yet what was promised was NOT completed.

As for customer service it is abysmal, as I have yet to receive any satisfactory service. Since it looks as though it has been forgotten I've copied and pasted Printerpix's Complaint Procedure as a reminder.

As if matters needed to get worse, a photo book I ordered had a whole in the page clear through to the other page. (Photos sent)

Their complaints procedure posted on their site is:

"Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, after all we want our customers back, not our products; but we realize that at times things may go wrong. When they do we will put them right as soon as possible.

If you have a complaint please email us at [email protected]. Your Printerpix complaints will be handled confidentially and we will acknowledge your correspondence within 1 working day by email or phone (please ensure we have your email, order number and/or telephone details).

At that time we will advise you how long it will take to resolve your issue. We will assign you a personal CSR who will be handling your complaint. This person will keep you informed throughout the process."

I still have yet to hear back. My initial email complaint was back in Dec 19, 2017. That is AFTER I used their online chat to get a refund for being overcharged for shipping. They said I would be refunded for the extra $25 in shipping for two orders = $50. It was never refunded and I have been unable to get a hold of anyone since.

I purchased a groupon for this company to create a photo book. I ordered the book almost 2 months ago and have yet to receive the item. I emailed customer service and was assured I would have the item within a week. That initial email was 2 weeks ago. I am very frustrated with the service and will never be using this company again for future photo book/printing needs. My only hope is that other people will not fall prey to this company and that groupon will remove this company from their vendor list.

I order acrylic prints from Printerpix and production time is 20 days. After 3 weeks of not receiving an order update, I called and was told that my order was complete and would be shipping soon. A week later, with no update, I attempted to call again and their phone number doesn't work. I tried again the next day and still no luck. I emailed, and the email was returned undeliverable because their mailbox was full. So I resorted to Live Chat. After waiting in a queue for 20 minutes, I was told my order was still in production. A week later, I tried again and received the same scripted "your order is in production... I'm escalating this... blah blah". After 46 days, I told them to cancel my order and issue a refund. They said there was an issue with the raw material and they were unable to produce my prints. It went from your order is complete, to in production, to we were able to start your order". 15 days later, I still have no received my refund and it has yet again been "escalated". I DO NOT recommend this company.

Tried to redeem*** coupons for photo canvases (11x14 x 2 each). Should have received 12 canvases and only received 6. Customer service atrocious.
I purchased six*** coupon codes for 11x14 photo canvases (two per***). When trying to redeem them on the website, the description showed as 2 canvases (per the***). When I made the quantity 2 (thinking I needed to to get two canvases) the cost for the canvases, as well as the shipping went up. So, I believed the quantity needed to only be 1 (since the description said two and that was the only way the price was correct per the***.

When I received the canvases, I only received one of each, not two, so the total received was six, instead of twelve per the*** amounts. I sent an e-mail to the printerpix support line and received no response.

Today I called their customer service number. After 10 minutes on hold the first time I was disconnected. I called again and spoke with a gentlemen who wanted me to take pictures of what I received and e-mail them to him for "confirmation". I told him there was no dispute over what I received, and his system should be able to show what they shipped. He checked and confirmed they only shipped six claiming I had only ordered one of each canvas. I told him that when I made the quantity 2 when placing the order the cost was higher than the*** code, so I presumed I was ordering a quantity of 1 of the 11x14 2 canvas coupons I had purchased. After ten minutes going through the situation with him and having him tell me to put the other six in my cart as a new order I was disconnected.

I called back a third time and spoke with "Ivan". I retold my story and he informed me the shipping was $12.95 for one and $19.95 for two canvases and if I wanted the other six I had to pay the shipping again. He claimed he would send me an invoice, I would have to pay it, screenshot the payment and then e-mail it to customer service along with my previous order numbers and wait for them to process it. There was no way I could make the payment through him or insure that it was actually happening. I am still waiting for that e-mail.

Printerpix was fraudulent in its representation that the*** for 2 canvases was actually at the price paid because when I tried to add the second canvas to the cart it was charging me more money for the second canvas (not just the shipping). When I changed the quantity to 1 (hoping it was a quantity of 1 x two 11x14 canvases as shown on the site and in the***) I only received one canvas. Any other reasonable company would have understooid the confusion and made my whole by shipping the other six canvases at no additional cost. Unfortunately, good customer service seems to be something printerpix is unfamilar with as evidenced by my experience and their "F" rating with the Revdex.com.

I had a very unpleasant experience with Printerpix. First of all, my picture was so cheap looking and quite unprofessional with border being u even. I wouldn't consider, hanging it up. Secondly, I sent correspondence referring to their printed ad which states that I the u likely event you aren't satisfied with your picture they will make it right. Ha! After 5 weeks I received an email stating that unfortunately it was done by machine and they couldn't modify the original order. Very unhelpful. By contrast, a similar experience with Fabness, resulted in customer service that wouldn't stop working on the project until I loved it. Use Fabness. Avoid giving any money to Printerpix.

I purchased 4 coupons for personalized products for Mother's Day. I completed all 4 of the projects; however, during check-out only 3 coupons worked.
I paid for 4 coupons from Printerpix to order 4 mother's day presents. I was able to compete 3 of the projects and use the coupon code when I checked out. The coupon did not work for my last project, a chopping board. I had many emails with the company from April 23rd until I finally tried to get help over the phone on Thursday, May 3rd. I spoke to 5 different people regarding my ordering issue. I was hung up on or disconnected 6 times. Obviously the customer care center is out of the US. I had a very difficult time understanding what they were saying. The first person (man) continually talked over me and would not listen to my issues before he finally hung up on me when I asked for a supervisor. The second person (man) said his name was Eugene, however I doubt that was his real name. He also hung up on me. The third person was a female, she hung up on me, when I called back I got her again until she hung up on me again. This continued through all but the last person (man) that I spoke to. He was to ask a supervisor to call me. Of course that did not happen. My issue is that I have been trying to get my chopping board project processed so I would receive it prior to Mother's Day. The staff has not been helpful and told me that if my coupon worked I would have to pay the expedited shipping (additional $35) if I wanted my project by Mother's Day.
As of May 7th I have still not heard from the company and I want a refund as I will not get the item by Mother's Day.

The worst customer service I ever experienced! Barely speak English, the continue to hang up on you and when you finally speak with someone they sound
I ordered mink blanket through *** (redemption code***. I have been calling since last week because it is a Mother's Day gift. Today I was told I cannot upload pics due to using Internet Explorer. Per printerpix I changed to google chrome, still cant upload. Then they said old browser. I had IT confirm I have latest version of both. People barely speak English so when they don't know the answer they hang up. Very frustrating but I already committed to this gift for great price that I can afford and just want to be able to upload pics and complete my order.

If I could give zero stars, I would. Took almost 3 weeks to get my ONE 8x8 Canvas. The photo I gave them was high resolution and absolutely perfect for canvas print (I know this because I had it printed with another company). They sent me the darkest photo, positioned wrong from what I set up, and the lowest quality canvas. WHAT A RIP OFF.

I ordered a blanket and it was nice. Got an email about deals and ordered another one. In the checkout section, it lists my order and the total. Next to it is my address. Underneath that is shipping. The previous blanket shipping cost $20. This time the shipping said FREE. Standard - Free 2 day - Free Next day - Free. Wow. What a great deal, right? So I complete my order and pay $23.99. Awesome. I tell my friends who admired the other blanket and one wants me to forward the email. I do. She orders a blanket and tells me hers was only $15. I planned to call on Monday to find out why (it was Saturday night). So I log onto my account today to find HER blanket on my account. Her information replacing mine. That email logged her directly into my account! What's the point of creating an email and password!?!??!? So she used my voucher thinking the $15 she paid was for her blanket, and like me.. she thought she got free shipping. Nope! The FREE shipping that was on the checkout page was for them to send the code to my email!!!!!!!!!!!!!!!!!!!!!!! I called customer service and they said they won't help me. I'll have to call my friend to get my money back!!! Horrible, horrible customer service. I've been waiting for a call back from a supervisor. We'll see if I ever get it. Now I'm out $24, no Mother's day gift, and I'm super mad. What a crap business.

WORST CUSTOMER SERVICE AND EXPERIENCE EVER!!!!!!!!!!!!! I ordered 3 magnets and none of the vouchers worked. I called, emailed, and live chatted with there customer service people and kept getting the same stupid answer wait 12 to 24 hrs. then try again STILL DIDN'T WORK. I was trying to get the magnets by Mothers Day but of course going back and forth for 3 weeks made it impossible to get it by that date. I asked is there anything they could do to try and get it to me by Mothers Day they said yes you just have to pay for the faster shipping. This company *** and they take forever to deliver your items. Calling customer service is a waste of time because they are like robots all say the same crap with NO results.

I made a purchase on December 20,2017. The items took an extremely long time to arrive so I called to complain and was told I would receive a refund.
I made the purchase 12/20/17. The items allegedly shipped 1/4/18 but I did not receive until 1/11/18- which is longer than promised . I spoke with Joey on 1/11/18 at 12:30 pm EST and was told I could keep the items and would receive a refund of $59.76 in 2-3 weeks. I did not.
I spoke with Appo on 2/1/18 at 3:09 pm EST and was told I would have the refund Monday 2/5/18. I did not.
On 2/9/18 at 10:30 am EST I spoke with Samuel and was told Appo never entered the refund and he would take care of it. He said I would recieve the refund in 7-10 days. I did not.
I spoke with Sherol on 3/26/18 at 12:15 pm EST and was told the refund would be issed and I would have it Thursday 3/29/18. I asked her to please verify with a supervisor as I have been promised the refund before and did not recieve it. Her supervisor, Jennifer, confirmed I would have the refund. I did not recieve it.