Product ReportCard.Com, LLC

Complaint: [redacted] I am rejecting this response because: This matter was already resolved to my satisfactionI am talking about my complaint for survey #that my supervisor and I ( [redacted] ***) completed on May 6, I was credited my $incentive for completing my portion of the survey but [redacted] DID NOT receive her $amazon gift code via email [redacted] That is what I wanted for her end to resolve this...on my end I want the $in my account so I can unsubscribe from productreportcard.com because I do not like your payment methods and its always a problem receiving paymentI have said that I would be willing to put IN WRITING that if I could have these two things done I WILL unsubscribe from the serviceI have still been getting invites but I have not participated in a [redacted] of them because I want to end my association with the organizationIt has been extremely embarrassing that my supervisor has not been compensated after over month of completing the surveyI invited her to do the survey with me so she could receive a financial incentive along with me Sincerely, [redacted] ***

Hi ***,We did mail your check The check was mailed to [redacted] which is the address you proided Please confirm receipt.Best regards,***

Hi ***,I'm happy we are finally able to get in touch with each other The last email I sent you was on May 1st attempting to arrange your preferred payment method When we didn't hear back from you, your payment went into an approved, but pending queue I just forwarded you the email I sent from May 1st a few minutes ago Please respond to that email and we'll get you paid today.Best regards,***

Hi ***,Hope all is well! We checked our records and see that we sent you an email on January 30th attempting to arrange your preferred payment method When we didn't hear back from you, your request went into a "pending" status We will forward our email to you from January 30th now attempting to arrange your preferred payment method The Subject Line of the email is "ProductReportCard Payment Request" Please reply to that email today so we can get you paid.Best regards,***

Initial Business Response / [redacted] (1000, 19, 2015/12/30) */ Hi, I'm not sure how we missed responding to this complaint, but it appears there is a misunderstanding [redacted] was credited $for registering her Smartphone with our website on November 21st We still have not fielded the follsurvey for the additional $so it would be impossible for her to have completed that surveyI'll follwith her personally now to make sure she is happy with the outcome of her complaint Best regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 21, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi ***,I'm confused as to what you are talking about We have responded to all of your support inquiries and have paid you for all of the surveys you have taken where the rewards are in an "Available" status [redacted] Jones from our accounting department sent you an email on May 24th confirming that not only did we mail your check in the amount of $28.15, but that check has already been cashed! Below is all of the check information that [redacted] included in her email from Mat 24th I'm honestly not sure what else we can do for you.Best regards,***YesCK # [redacted] ($28.15) was cashed on 5/13/ [redacted] $ Pay via Check ***

Hi ***,It takes us a couple of days to process the food processor product registration plus survey incentives We've been loading them about every three days We will look into your incentive specifically this afternoon and will reach out to you directly via email when we know when you should see your reward.Best regards,***

Hi [redacted] ,Thanks for reaching out! I just checked our records and you are correct that we never sent your check This is completely my fault I must have forgotten to add you to our approved to be paid spreadsheet that we send accounting every day We just added you to Monday’s sheet so your check will be mailed Monday afternoon I’m so sorry for the mistake and hope you understand it was a simple human error!Best regards,***

Hi [redacted] ,I'm disappointed you didn't reach out to me directly Have you checked your PayPal account for your payment? We paid you via PayPal as promised on February 10th I'll follwith you via email directly right now.Best regards,***

***,No one here is ignoring you We just checked the status of your food processor registration is incomplete I'll follwith you an [redacted] via email now to make sure we do everything we can to help you.Best regards,***

Hi ***,Thanks for reaching out and sorry for the delayed response After reviewing our records, we see that we sent you an email on May 11th requesting some additional employment information (see below) Sorry you missed it When we don't hear back, someone from our team usually calls to follprior to processing the pending payment I'm not sure what happened in your case Either way we will deposit your PayPal payment this afternoon between 4pm and 6pm MST We appreciate you being an active member of our research panel and are hopeful you'll continue participating in our studies Please feel free to reach out to me directly whenever you have questions or concerns regarding your account and I'll make sure you are taken care of quickly Please check your inbox today for an email from me.Best regards,ZacFrom: Zac M [redacted] (Product Report Card) Sent: Thursday, May 11, 3:PM To: [redacted] Subject: ProductReportCard Rewards ProcessingHi ***,Hope all is well! We are processing rewards today and came across your request When we reviewed your account, we noticed that we have yet to verify your employment Please reply to this email with the name of your current employer and your position within the company so we can add it to your profile We will process your payment as soon as we hear back from you Let me know if you have any questions.Best regards,Zac M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile I cannot generate the message sent to PRC's support platform, I am attaching the two emails sent directly to [redacted] on July and AugI do not know why he would not have received these, as they were sent to the same email address that we have corresponded with in the pastIn any event, I hope the issue has been resolved, and I thank you for taking the time to help Sincerely, [redacted]

***,I just tried calling you to see if I could better understand your support email and Revdex.com complaint regarding payment When I looked at your account history, I can see that you have received payment from us twice in the past so you know we aren't ripping people off In addition to that, I noticed that your current "Available Rewards" total $ You are fully aware that you need to have a minimum of $in "Available Rewards" to request a payment so I'm confused Unless you have another account under a different email address (which is against our Terms & Conditions), your claim that you requested a payment on July 23rd simply isn't true Below is a screenshot of your account showing your "Available Rewards" Please help us understand what we are missing.Best regards,***

Hi ***,Hope all is well! We sent you an email on April 18th, but never heard back Our support team with folldirectly via email again now.Best regards,***Tell us why here

Complaint: [redacted] Please send her $amazon gift code to [redacted] my supervisor[redacted] This is the fair thing to do because she completed the survey because I asked her toThank you for deleting my account with productreortcard.com I am rejecting this response because: Sincerely, [redacted] ***

Hi, We just checked [redacted] account and it appears there are a few issues that might have caused our support team to not respond right away 1) We have never had a project with the number [redacted] so it would be impossible for [redacted] to have taken a survey with that project numberOur most recent project number is ***I'll reach out to [redacted] directly to see if "***" was a typo 2) A good portion of [redacted] reward balance comes from surveys he was invited to and completed due to the fact that he mentioned he is a small business ownerThat being said, we have yet to validate [redacted] employment which has put his payment requesting a "pending" statusI'll follow up with [redacted] directly to see if he can provide some detail around the business he owns so we can release his payment ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I never received an email from them I sent them a message three times, asking how long it takes for payment to be processed Never received a responseIf they send me my check, I will considered the problem resolved Sincerely, [redacted] ***

Final Consumer Response / [redacted] (2000, 10, 2015/11/12) */ Disregard complaint the business has satisfied the due amountThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received payment on March 31stthank you Sincerely, [redacted]

Hi ***,Thanks for reaching outI'm looking at my email records and see that we communicated on March 10th and that you should have been paid via Paypal that same day When I look at our payment history worksheet, I'm not seeing your name which means I must have not added it before sending over to our accounting team This is completely my fault and I apologize I'll check with accounting when I get into the office today, but you should expect to receive your Paypal deposit this afternoon Please feel free to communicate directly with me via email instead of going through the support ticketing system and I'll make sure you are taken care of quickly I'll reach out to you via email again today in case you deleted our last email string.Best regards,***