Product ReportCard.Com, LLC

Hi ***,We sent you an email on May 20th requesting some additional information and never heard back from you A member of our support team will follwith you directly via email now and will get your rewards check in the mail tomorrow afternoon.Best regards,***

Hi ***,I'm happy we might finally get in touch We have sent you numerous emails attempting to arrange your preferred payment method , but have never received a response The last email we sent you was on May 1st We are going to forward you that email now The subject line
of the email is ProductReportCard rewards Processing Please reply to that email tonight and we should be able to get you paid tomorrow.Best regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do have to say however that the company accused me of not requesting a payment(meaning the whole thing was my fault) Of course I clicked the Request A Payment buttonAfter I clicked it the balance became meaning the request was issuedJust sayingAlso I am not the only one to complain about this company
Sincerely,
*** ***

Initial Business Response /* (1000, 19, 2015/09/21) */
Hi,
Sorry for the delayed responseWe thought we had responded to this complaint and therefore considered it resolvedWe have been in direct contact with *** as recently as September 10th, and deposited her 2nd rewards payment
of $via *** (Email spring below)
When we looked up her 1st payment request, we see that we issued check *** to *** *** on 12/23/for $However, the check has not been cashedWe are going to cancel check *** and will deposit $into her *** account this afternoonWe will also reach out to *** directly to let her know about today's *** deposit
Best regards,
***
HelloI do have a *** It is with this email
address: ***@gmail.com
On Sep 10, XXXX XX:XX AM, "*** *** *** *** wrote:
Hi ***,
Hope all is well! We are processing ProductReportCard rewards payments today and noticed your payment has been delayedPlease reply to this email with your *** address, if you have one, and we'll deposit $either this afternoon or tomorrowIf you do not have a *** address, please let me know if you'd like for us to rush a check to you so it arrives next week or if you'd rather wait 10-business days for a pre-paid Visa cardI look forward to hearing from you
Best regards,
*** ***
ProductReportCard.com
Initial Consumer Rebuttal /* (2000, 21, 2015/09/22) */
Hello, I am writing to inform you that Product Report Card LLCHas finally contacted me about my complaintThey have decided to send me money through paypal for better assurance that I will receive it quicker and for sureI have now received the payment from them, so now the issue has been resolvedThank you for contacting them
Thank you
-*** ***

Hi ***,I'm sorry you were not officially able to participate in this study Often times we have to over recruit to make sure we have enough participants to fill in all of the quota groups *** *** is a very nice person so I'm surprised you received a nasty email from her
Unfortunately, since you were not chosen for this study and did not do the work, we cannot pay you the $incentive We conduct similar studies to this all the time so I'm sure you'll have another opportunity soon.Best regards,***

Initial Business Response /* (1000, 6, 2015/11/17) */
Hi,
We just checked our records and see that we sent *** an email on Sunday, October 4th (see email below) asking for a preferred payment method, but never received a replyI'll forward *** the email from October 4th and will
follwith a phone call if I don't hear from herAs soon as we confirm her preferred payment method, we'll pay her immediately
***
From: *** *** (ROI Rocket)
Sent: Sunday, October 04, XXXX XX:XX AM
To: ***@gmail.com
Subject: ProductReportCard Rewards Processing
Hi ***,
Hope all is well! We are processing ProductReportCard rewards payments today and noticed your payment has been delayedPlease reply to this email with your PayPal address, if you have one, and we'll deposit $tomorrow afternoonIf you do not have a PayPal address, please let me know if you'd like for us to rush a check to you so it arrives next week or if you'd rather wait 10-business days for a pre-paid Visa cardI look forward to hearing from you
Best regards,
*** ***
ProductReportCard.com

Hi ***,Thanks for letting us know you are unhappy with our support. I just looked through the support tickets and it appears we have been responding to your tickets in a timely manner. Unfortunately, online research isn't a perfect science especially when there are products to test
with post-use surveys etc. I have forwarded your most recent support ticket to the project manager on the Dishwasher Detergent Product Test you reference in your complaint. The project manager will reach out to you via email when they have a better understanding of why you are getting a "Survey Closed" page when you try to take the survey.Best regards,***

Hi ***,
Hope all is well! Our support team is about a week behind in getting reward payments processed due to the holiday seasonI'll reach out to you directly via email now to arrange your preferred payment method so we can get you paid today
Best regards,
***

Revdex.com:
I have been contacted, directly, by someone with Product Report Card and they have sent payment into my Paypal account, today.Thank you for your assistance in bringing this to closure, but also in further bringing attention to the overall situationI really did not want to go the route of filing a formal complaintBut, upon seeing the many complaints that are already filed with the Revdex.com for this business, and for the same reason, I felt that the issue did need to be reported.Again, I have been contacted, directly, and have received payment via PaypalMy gratitude to you for your help
Sincerely,
*** ***

Hi ***,Thanks for reaching out We have made serious improvements to our customer support so I'm surprised you are having issues Our team just reviewed your account and there really isn't anything that is completely out of the ordinary I'm sure you are aware, but "Pending"
rewards become "Available" when we officially close a project The clinical trial studies last a lot longer than most other studies In addition to that, ProductReportCard is not responsible for paying the incentive for showing up at the doctor's office That being said, ProductReportCard does pay the $incentives for terming out of the screener as a thank you for attempting to qualify The only other outstanding incentive is for the Food Processor Study which is an internal study we are running that is taking a lot longer to close than we anticipated Our team is going through all of the data now so we should finalize that one within the next week or so Someone from our support team will reach out to you directly today.Best regards,ProductReportCard Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I have emailed the company twice since May with my address and have still not received a checkI am hoping this time will be different
Sincerely,
*** ***

Hi ***,We did send your supervisor her $Amazon code She must have not seen it I will follwith the project manager now and will ask them to re-send the code We will also unsubscribe you from our email list immediately.Best regards,***

Initial Business Response /* (1000, 6, 2015/12/29) */
Hi ***,
I'm sorry that I missed your email from December 17thNovember and December are extremely busy months for us and your email slipped through the cracksI'm even more sorry that you have decided to close your account with usWe
do value your opinions and would like for you to consider remaining an active member of our research panelIt may not seem like we are making improvements with our customer service, but we are hiring and training people every month to keep up with the speed at which our company is growingThat being said, we need to do better
I'll reach out to you directly via email now to arrange your preferred payment methodIf you have a Paypal account, you'll receive your payment in the amount of $this afternoon
Best regards,
***

Complaint: ***
I am rejecting this response because:I have multiple (supposedly contradictory) data points in my user profile because I have two different avenues of employmentI both own a small business where I work from home *** *** *** * *** if you'd like to double check yourself) as well as am employed by a larger multi-office company (retail management for *** ***)I sure hope that your hyper-devotion to "detailed" and "honest" user data takes into account that your participants may well have more than one piece of information be true for them at any given timeIn future, if you would prefer that your participants pick and choose their relevant profile information and be LESS thorough or "honest" about ALL of their employment data, maybe you should be more upfront about that during the initial membership processI am uncomfortable receiving a paper check from this company because of all of this convoluted mess I have been met with over (what should have been) a simple matter of a *** transactionYou now say that the reason why *** is not an available option for my payment is this supposed hour wait and your desire to avoid "unnecessary support tickets," when your initial contact with me (and your subsequent responses during my phone call) were claims that *** payments were completely impossibleI do not trust this company, and you have done absolutely nothing to engender any trustYour responses have all been contradictory and condescending, up to and including your snide allusions to my "reviews all over the internet." Your company promised me payment in exchange for a serviceAny complaints or reviews I put up "all over the internet" in effort to finally receive this payment from you fall firmly at your own feet for refusing to fulfill your end of our contractIf you had simply informed me that *** payment would take over hours (a time period which has elapsed THRICE now since that initial contact) and to please be patient in waiting for my payment, that would have been no problem whatsoeverBut, instead, I was sent lies about your inability to conduct your business as outlined in the terms on your website, subjected to a dismissive and rude representative when I called to voice my concerns, finally ending with an unnecessary questioning of the validity of my entire account on your website in an effort to keep from having to pay me the funds I am owedAt this point, if I were to give you my address, I have no faith that I would ever see a dime of the money owed to meAs it is, you have already closed down my account, making it impossible for me to even siand LOOK at the documentation of the payments owed and pending (which, incidentally, was done immediately following your response to my *** *** review, instead of after the email you claimed you would be sending me for further follow-up, which never came)Your company's seemingly knee-jerk impulse to immediately do an "in-depth" analysis of every single one of your participants who dares challenge your "we'll pay you whenever/if we feel like it" method of conducting business is extremely telling of your company's prioritiesThese supposed "troubling" pieces of information didn't keep your company from accepting my labor and time (nor, more importantly, the fees you no doubt collected from the companies for whom you conduct these product tests and surveys) but the moment I went looking for ACTUAL reimbursement for my efforts, your company went looking for any excuse to not pay meFirst your supposed technical issues (which have not driven you to actually CHANGE the information available on your website about the service your participants should realistically be expecting from you, nor were they truthfully disclosed to me during your initial contact with me), but now my entire account's legitimacy is called into question as one last hail mary to claim I should not get what I am owed? Again, I do not trust that your company will send me a check, and every piece of correspondence and contact that I have received from you has done nothing but solidify that mistrust.By your own admission, there is nothing wrong with your *** system that hours of my own patience wouldn't fix, so please, do as you claim you are able and send me my *** paymentUnless of course there's some OTHER convoluted reason as to why you cannot pay me what you owe me
Sincerely,
*** ***

Hi ***,We will reach out directly via email now to see if we can resolve your reward issue We will need to find the project # so we know which study you are referring to.Best regards,***

Hi ***,Hope all is well! We jsut checked our records and see that we actually sent you an email on April 22nd, attempting to arrange your preferred payment method and never heard back from you When this happened, your payment went into a "pending" status We will
forward you that email now Please reply with your preferred payment method so we can get you paid next Tuesday afternoon The subject line of the email we sent in April and that we will forward to you today is "ProductReportCard Rewards Processing".Best regards,***

Hi ***,I just noticed that you filed a Revdex.com complaint last month so sorry for not replying earlier Please confirm that you received the $PayPal payment we deposited into your account March 31st.Best regards,ProductReportCard Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the survey period over and I provided an email detailing that.
Sincerely,
*** ***

Hi ***,I appreciate your thoughtful response. It's unfortunate that you don't trust our company. We have close to full-time employees that work tirelessly to provide a good experience for our panelists and the highest quality data to our clients. The explanation you gave around the inconsistent data in your profiles makes sense. Our team has come up with a few different solutions to give people that have more than one job a chance to be honest and thorough when completing their profiles. Our accounting team cut you a check and sent it priority mail this afternoon. The check should arrive no later than Monday, November 4th. Below is the tracking # for your reference. I've also attached a copy of the *** receipt and a photo of your check. I apologize for all the back and forth and look forward to getting our *** issues resolved. Please let me know if you have any questions.Tracking #: ***Best regards,Zac