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Product ReportCard.Com, LLC

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Product ReportCard.Com, LLC Reviews (150)

Hi [redacted],I'm confused.  You have been paid twice in the past when you requested payment.  Currently, you only have $18.25 in your "Available" rewards and need $25 in order to request a payment.  I'll follow-up with you directly via email to find out what you are referring to in your...

complaint.Best regards,[redacted]

Hi [redacted],Thanks for reaching out.  Below is an explanation for each of the studies where you have questions.19634: This study is still being fielded.  For some reason, the TV Show surveys don't always redirect properly which means not all completes track in real time.  When we...

receive the final data set from our customer and reconcile the study prior to invoicing, you will see the reward in your account.18722: This study has been reconciled and invoiced.  Your reward is available.16315: We have no record of you ever clicking on the link to begin this survey.  Perhaps you have it confused with another?We appreciate you being an active member of our research panel and look forward to your participation in future ProductReportCard studies.  Best regards,ProductReportCard Support

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I never received an email from them.  I sent them a message three times, asking how long it takes for payment to be processed.  Never received a response. If they send me my check, I will considered the problem resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do check my spam box regularly in case a message I want accidentally went to spam, but I might have missed theirs. I look forward to continuing the relationship 
Sincerely,
[redacted]

[redacted],We haven't ignored any of your support tickets and have responded to all of the negative reviews we can find that you've left across the internet.  Please help us understand the inconsistent data you've provided in your profiles and why you refuse to accept a check payment.  At...

this point, we are happy to overnight you a check via certified mail.  Please respond here with the street address where you'd like us to mail your check.  Again, the quality of the data we provide our customers is top priority. In order to provide quality data to our customers, we depend heavily on our panelists (you) being honest when completing their profiles upon registration. This data is important because it is what we use to send invitations to people in our panel that fit the target audience provided by our clients. For instance, if our client would like to interview small business owners, we will invite panelists in our database that told us they were a small business owner in their profiles. When the information provided by our panelists in their profiles is bogus, we run the risk of inviting the wrong people into our studies which potentially compromises the data we provide our clients. The data provided in your "Employment Profile" simply doesn't make sense. Your profile states that you are a self-employed, small business owner that has been in business 6 - 10 years and generates between $100k and $500k per year in revenue which all could be true. However, your profile then goes on to say that you employ between 2,501 - 5,000 people between 5 - 10 different offices, but you work from home. This type of data concerns our team and makes us question all of the data in all your profiles. It is true that we have been experiencing some issues with the "Mass Pay" feature we use to pay our panelists via [redacted]. Our panelists have come to expect [redacted] payments to go out almost immediately upon our accounting team submitting the file. Recently, we have had some situations where the [redacted] payments are not deposited up to 72 hours after submitting the request to [redacted]. This causes an enormous amount of customer support. Until we are confident this isn't going to happen, we've been offer panelists that request a [redacted] payment their payment via check to avoid the unnecessary support tickets.  Hope to hear from you soon with the street address where you'd like us to mail your check.Zac

Hi [redacted],Hope all is well!  We sent you an email on April 18th, but never heard back.  Our support team with follow-up directly via email again now.Best regards,[redacted]Tell us why here...

Initial Business Response /* (1000, 6, 2015/11/10) */
Hi,
I just checked out records and it appears that [redacted] is correct in that she has not yet been paid. I'm am confused by the fact that her payment request was approved, but never paid. Our process in approving and paying payment requests is...

pretty involved to make sure this doesn't happen so this instance is a mystery. I just called [redacted]'s cell phone number and left her a message. I'll follow up with an email not to see if we can pay her via PayPal instead of a check so she receives her payment more quickly.
Best regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I have been in contact with the company in question. They have reached out to me via a phone call and also e-mail. They have advised a check was cut and mailed out to me on 11/10/15. I have yet to receive the payment, but I feel confident they have fulfilled their obligation for payment. The resolution seemed to go very smoothly. I just wish their c/s department had responded in a timely manner prior to filing this complaint and we have avoided this process.

Hi [redacted],I believe this has been resolved.  We deposited your most recent [redacted] payment in the amount of $27.30 on June 13th, 2016.  Please reach out to me directly by replying to my last email to you if you feel you still have not received your payment.Best regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: It has been more than 10 days, and I have not received credit.  Further, I have provided them with the original complaints (which they did not respond to) which referenced the survey numbers that they need.  They have not yet responded to my response.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This matter was already resolved to my satisfaction. I am talking about my complaint for survey #8737 that my supervisor and I ([redacted]) completed on May 6, 2016. I was credited my $5 incentive for completing my portion of the survey but [redacted] DID NOT receive her $5 amazon gift code via email [redacted]. That is what I wanted for her end to resolve this...on my end I want the $7.80 in my account so I can unsubscribe from productreportcard.com because I do not like your payment methods and its always a problem receiving payment. I have said that I would be willing to put IN WRITING that if I could have these two things done I WILL unsubscribe from the service. I have still been getting invites but I have not participated in a** of them because I want to end my association with the organization. It has been extremely embarrassing that my supervisor has not been compensated after over 1 month of completing the survey. I invited her to do the survey with me so she could receive a financial incentive along with me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/11/03) */
Hi,
We sent [redacted] an email on September 7th inquiring about her preferred payment method and never heard from her so her payment has been sitting in a "pending" status. We sent another email this morning when we saw this complaint. Below are...

the two emails we've sent [redacted] in regards to her payment.
Best regards,
[redacted]
From: [redacted] (ROI Rocket)
Sent: Tuesday, November 03, XXXX X:XX AM
To: '[redacted]@aol.com'
Subject: FW: ProductReportCard Rewards Processing
Hi [redacted],
We just saw your Revdex.com complaint and wanted to follow-up. Below is an email we sent you on September 7th inquiring about your preferred payment method. Please reply to this email and let me know how you would like to be paid and we'll process the payment this afternoon. If you choose PayPal, you'll receive your payment today. I look forward to hearing from you.
Best regards,
[redacted]
ProductReportCard.com
From: [redacted] (ROI Rocket)
Sent: Monday, September 07, 2015 3:06 PM
To: [redacted]@aol.com
Subject: ProductReportCard Rewards Processing
Hi [redacted],
Hope all is well! We are processing ProductReportCard rewards payments today and noticed your payment has been delayed. Please reply to this email with your PayPal address, if you have one, and we'll deposit $43.85 tomorrow afternoon. If you do not have a PayPal address, please let me know if you'd like for us to rush a check to you so it arrives next week or if you'd rather wait 10-14 business days for a pre-paid Visa card. I look forward to hearing from you.

Best regards,

[redacted]
ProductReportCard.com
Initial Consumer Rebuttal /* (2000, 9, 2015/11/04) */
I have been contacted by Product Report Card and told I would receive Pay Pal within the next day.

Complaint: [redacted]
I am rejecting this response because: I have email proof of the July 23 payment request/confirmation. I also have proof of an email that a woman named [redacted] helped me with my account about 2 weeks before to clear up a double account which I had with my husband over a year ago before he passed away. I closed that account and opened up this one. [redacted] was helping me because there were points/moneys that wer pending forever and she cleared the double credits up for me and told me to wait a week or 2 and then everything would be caught up and I could cash out if It came up to enough points AND IT DID and I cashed out. I sent [redacted] proof of the email for payment pending/confirmanion and email proof of the correspondence with [redacted]---HE NOW HAS COMPLETELY IGNORED ME!!! So no, I DO NOT accept his response and his excuses.
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out and sorry for the delayed response.  After reviewing our records, we see that we sent you an email on May 11th requesting some additional employment information (see below).  Sorry you missed it.  When we don't hear back, someone from our team usually...

calls to follow-up prior to processing the pending payment.  I'm not sure what happened in your case.  Either way we will deposit your PayPal payment this afternoon between 4pm and 6pm MST.  We appreciate you being an active member of our research panel and are hopeful you'll continue participating in our studies.  Please feel free to reach out to me directly whenever you have questions or concerns regarding your account and I'll make sure you are taken care of quickly.  Please check your inbox today for an email from me.Best regards,ZacFrom: Zac M[redacted] (Product Report Card) Sent: Thursday, May 11, 2017 3:42 PM To: [redacted] Subject: ProductReportCard Rewards ProcessingHi [redacted],Hope all is well!  We are processing rewards today and came across your request.  When we reviewed your account, we noticed that we have yet to verify your employment.  Please reply to this email with the name of your current employer and your position within the company so we can add it to your profile.  We will process your payment as soon as we hear back from you.  Let me know if you have any questions.Best regards,Zac M[redacted]

Hi [redacted],I'm confused by your complaint.  We spoke on the phone earlier this week so your statement regarding not being able to get in touch with us isn't true.  Have you logged into your account since we spoke?  The $150 incentive for this study was loaded into your ProductReportCard...

account Tuesday afternoon.  In addition to that, we recently processed another payment you requested so you should know we pay our panelists.  Anyway, please log into your account and request this payment whenever you like.  Best regards,[redacted]

Hi [redacted],Thanks for reaching out. I'm looking at my email records and see that we communicated on March 10th and that you should have been paid via Paypal that same day.  When I look at our payment history worksheet, I'm not seeing your name which means I must have not added it before sending...

over to our accounting team.  This is completely my fault and I apologize.  I'll check with accounting when I get into the office today, but you should expect to receive your Paypal deposit this afternoon.  Please feel free to communicate directly with me via email instead of going through the support ticketing system and I'll make sure you are taken care of quickly.  I'll reach out to you via email again today in case you deleted our last email string.Best regards,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I am enclosing the original email invitation to the survey in question. Perhaps they should look more closely at their records.
Dear [redacted] , November 2, 2015
As a valued member of ProductReportCard, you've been invited to complete a Movie Concept Survey! If you successfully complete the survey, ProductReportCard will deposit $1.75 into your rewards account.
*The survey is NOT mobile compatible. Please use a desktop or laptop only*
If you experience problems with this survey, reference project [redacted] when contacting us.
Reward: $1.75
Survey Length: 30 minutes
Please note: This survey is for research purposes only. There will be no direct sales or promotions as a result of your participation. Your individual responses will be kept confidential and anonymous and reported in aggregate.

Hi [redacted],I'm happy you contacted us here because we have sent you multiple emails attempting to arrange your preferred payment method.  The last email we sent you was on June 20th.  When we don't receive a reply, your payment goes into a "pending" status.  We will forward you the...

emails we've sent now.  The Subject Line is "ProductReportCard Rewards Processing".  Please reply to that email today and we'll be able to get you paid this afternoon.Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a check from Product Report Card for $51.05 on May 2, 2016. There is no confusion.......I filed this Revdex.com report after I processed my rewards, after I waited 14 business days, after I submitted a ticket to Product Report Card, after I received no response from Product Report Card, and after I saw that my rewards check had not been processed after I waited the required 14 business days. Sadly, it took a phone call to [redacted] from Product Report Card and filing this report with Revdex.com to receive a check. Glad this is all behind me now. I have opted out of any future surveys from Product Report Card.
Sincerely,
[redacted]

Hi [redacted],We are extremely confused by your complaint.  When I look back at our records, it loos like you called our office on April 27th, spoke with a customer service representative, and we processed your payment that day and mailed you a check to the Street Address we have on file and...

confirmed with you.  I'll follow-up with you directly via email in an attempt to understand where the breakdown in communication occurred.Best regards,[redacted]

Hi [redacted],Hope all is well!  We checked our records and see that we sent you an email on January 30th attempting to arrange your preferred payment method.  When we didn't hear back from you, your request went into a "pending" status.  We will forward our email to you from January 30th...

now attempting to arrange your preferred payment method.  The Subject Line of the email is "ProductReportCard Payment Request".  Please reply to that email today so we can get you paid.Best regards,[redacted]

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