Product ReportCard.Com, LLC

Hi ***,In a weird way, I'm happy that you filed a Revdex.com complaint because I want to make sure you are happy with our research panel I'll reach out to you directly via email in a few minutes so that I can understand exactly which projects you'd like to be credited for due to late term
points in the survey I'm happy to accommodate your request, but need specific project numbers to tie the reward back to in order to do so I look forward to connecting and getting this resolved I am pleased to see that you have been paid $in cash for the studies you have completed to date.Best regards,***

Hi ***,I'm just now seeing this complaint We did cancel you pre-paid *** card since it was taking too long to arrive and sent you a check on June 7th Please confirm that you received the checkWe apologize for the inconvenience and hope you understand it wasn't intentional
Hopefully, you'll decide to stay an active member of our research panel.Best regards,***

Hi ***,Sorry for the delay in responding to this complaint I just looked at your account and the reason you haven't been paid is that you haven't requested your payment In order to request your payment, please login to your account, click the "Rewards" tab, and "Request A Payment"
button It can take - business days from the date you request a payment before it is processed.On another note, if you read the negative reviews online, you'll see that in every case the panelist has been paid We were busier than expected in November and December and fell behind in processing payments which is what caused the poor online reviews We are in the process of beefing up our support team so that we don't run into these issues moving forward.I'll reach out to you directly now to arrange your preferred payment method, but please login to your account and request your payment.Best regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** is a lairHe told me last week specially he will email you by the weekend and he never kept his word
The dialogue with *** outlined in *** complaint above did happen the way *** has described*** did complete a qualifying screener for the tobacco study we conducted, but *** participated in the actual study and *** banned me from the Tobacco study, because she didn't like me and the tone of my voice
Bottom Line *** * and *** *** is unprofessional
Product ReportCard.Com, LLC can't even get *** * to apologize to *** *** Espada
The $is mines and I want it nowI demand equal rights now!

Revdex.com:They have reached out to me and given me what was owed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have attached the following: - it shows that I completed it - got cents and then it was rejected for some unknown reason.And tv - shows only cents on my account not the full $
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/06/22) */
We checked with the third part company we use to issue pre-paid Visa cards to our panelists and a card was sent to *** on May 27thOften times people don't recognize the envelop the pre-paid cards are sent in and they mistakenly throw them in
the garbageWe called Swift Cards today to see if ***'s card had been used and it had not so we canceled the pre-paid Visa card and issued her payment via PayPalWe have been in direct contact with *** and she appears to be satisfied
***

Hi ***,We processed your payment on May 6th and mailed your check on May 9th I also sent you an email earlier this morning and copied our accounting department in case you have still not received your check Please work directly with accounting to confirm that we sent the check to the
correct address.Best regards,***

Complaint: ***
I am rejecting this response because: it is irrelevant to actually solving the issue.
Sincerely,
*** ***

Hi ***,Thanks for reaching out regarding your payment Novemebr and December were unusually busy months for us and we fell a little biut behind in processing rewards I'm going to reach out to you directly now to arrange your preferred payment method so we can get you paid
today. Best regards,***

I have received threats from product report card manager by the name of *** said he do not owe me money which is not true I still have pending surveys from this company since april which has not cleared yet yes my ballance is $but I have a lot of pending surveys which have already been pending for several months already also the manager by the name of *** threatened me yesterday saying that he will delete my account and I could not be a member since I reported them to the Revdex.com which I do not care at this point I just want to be paid from this company what they owe me.?

Hi ***,We just checked our records and see that we sent you an email on September 22nd explaining what happened. Below is the email to which I'm referring. Your check was mailed on Monday, September 25th so it should arrive any day now. Again, I apologize for the mistake and hope
you understand it was due to simple human error.Best regards,*** *** *** *** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** ***Hi ***,Thanks for reaching out! I just checked our records and you are correct that we never sent your check. This is completely my fault. I must have forgotten to add you to our approved to be paid spreadsheet that we send accounting every day. We just added you to tomorrow’s sheet so your check will be mailed Monday afternoon. I’m so sorry for the mistake and hope you understand it was a simple human error!Best regards,***

Hi ***,I'm not really sure how to answer your complaint Our Terms & Conditions clearly state that in order to request a payment your balance must meet or exceed our $threshold As you mentioned in your complaint, your balance is $ We'd be happy to close your
account or we can leave it open and will process your payment once your account reaches the minimum of $ Best regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***, Thanks for reaching out When we checked our records, we see that our support team sent you an email on January 8th, attempting to clear up some questions we had regarding the data in your profiles We never received a response from you so you payment has been stuck
in a "Pending" status We just forwarded you the original email a few minutes ago Please respond to that email and we'll deposit your *** payment tomorrow afternoon between 4pm and 6pm MST.Best regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi [redacted],Thanks for reaching out.  The reason you stopped receiving our survey invitations is because our email system received a "Hard Bounce" message from [redacted].  This basically means that [redacted] told us that this email address isn't an active email address.  Someone from our support...

team will reach out to you directly via email to resolve the issue today.  In addition to that, the negative reviews online regarding our company are usually posted by fraudulent members of our panel from countries outside the places we do business.  It's frustrating to have to defend ourselves constantly, but it seems that's the business we are in these days.Best regards,[redacted]

Initial Business Response /* (1000, 6, 2015/10/09) */
Hi,
We reached out to [redacted] on September 1st, 2015 asking which payment method she preferred which is our standard process for executing payments. I just forwarded that email to [redacted] so hopefully we'll hear back today. As soon as we receive...

her reply, we'll process her payment. Below is the email string.
Best regards,
[redacted]
Hi [redacted],
We just say your Revdex.com complaint come through and wanted to reach out. We sent you an email on September 1st asking how you'd like to receive your payment, but never heard back which is why you haven't received anything. Please reply to this email with your PayPal address, if you have one and we'll deposit $30.50 this afternoon. If you do not have a PayPal address, please let me know if you'd like for us to rush a check to you or if you'd rather wait 10-14 business days for a pre-paid Visa card. I look forward to hearing from you.
Best regards,
[redacted]
From: [redacted] (ROI Rocket)
Sent: Tuesday, September 01, XXXX X:XX PM
To: '[redacted]@hotmail.com'
Subject: ProductReportCard Rewards Processing
Hi [redacted],
Hope all is well! We are processing ProductReportCard rewards payments today and noticed your payment has been delayed. Please reply to this email with your PayPal address, if you have one, and we'll deposit $30.50 either this afternoon or tomorrow. If you do not have a PayPal address, please let me know if you'd like for us to rush a check to you so it arrives next week or if you'd rather wait 10-14 business days for a pre-paid Visa card. I look forward to hearing from you.

Best regards,

[redacted]
ProductReportCard.com