Product ReportCard.Com, LLC

Hi [redacted] ,Hope you had a nice Thanksgiving We mailed your check on either November 10th or November 13th so it should have arrived by now Please confirm that you have received it.Best regards,***

Hi ***,We are confused as to why you continue posting complaints on the Revdex.com when you have ***'s and my direct contact information We just checked our email and have not received an email from you since March 5th, When we looked at your account we noticed that you still have "Pending" rewards for projects that have yet to close When your "Available" rewards reach our $threshold, you'll be able to redeem your rewards via [redacted] , Check, Pre-Paid Visa Card, or [redacted] Codes Please let me know if you'd like to schedule a phone call to discuss in more detail.Best regards, [redacted] ProductReportCard.com

Hi ***,Thanks for your post The reason we ask our panelists to verify their employment history is because it gives our customers confidence in the survey data we collectCompanies make serious decisions based off the research they conduct with us and we simply cannot afford to provide bogus data.We do not sell or share your employment information with anyoneIt is used internally for targeting (sending you surveys that you will most likely qualify for) and verification so we are comfortable that you are who you say you are.Please reply to the email we sent earlier today with the name of your current employer and your position within the company so we can add it to your profile We will process your payment this afternoon regardless, but we would appreciate it if you can help us hereBest regards,***

(The consumer indicated he/she DID NOT accept the response from the business.) I am enclosing the original email invitation to the survey in questionPerhaps they should look more closely at their records Dear [redacted] , November 2, As a valued member of ProductReportCard, you've been invited to complete a Movie Concept Survey! If you successfully complete the survey, ProductReportCard will deposit $into your rewards account *The survey is NOT mobile compatiblePlease use a desktop or laptop only [redacted] If you experience problems with this survey, reference project [redacted] when contacting us Reward: $ Survey Length: minutes Please note: This survey is for research purposes onlyThere will be no direct sales or promotions as a result of your participationYour individual responses will be kept confidential and anonymous and reported in aggregate

Hi [redacted] ,Thanks for contacting us November and December were unusually busy months for us and we unfortunately feel a little behind in processing reward payment I'm going to reach out to you directly via email now to arrange your preferred payment method so we can get you paid today.Best regards,***

Hi [redacted] ,Thanks for reaching out I just checked our records and see that we deposited $into your Paypal account on September 8th, per the instructions in your email reply to my email on September 7th Please check your PayPal account and confirm receipt I also forwarded our email string from September a few minutes ago.Best regards,***

Hi,The statements in the last complaint are not true Below is the email I sent yesterday You can clearly see that there are no threats Please advise.***From: [redacted] To: [redacted] Sent: Monday, July 18, 5:PM Subject: ProductReportCard Rewards Processing Hi [redacted] , Hope all is well! We received your Revdex.com complaint earlier today and wanted to folldirectly When we check your account, we see that you have been paid twice in the past when you requested payment Currently, you have $in “Available” rewards and need to $in order to request a payment Please help me understand your issue Also, let me know if you’d like for us to delete your account and remove you from our research panel It seems you are unhappy with your experience with us and the last thing we want to do is cause you unnecessary stress We’d like for you to remain an active panelist, but do not want to continue sending email invitations if you’d prefer we stopBest regards, ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company responded the next day and the money was in my PayPal account the same dayThey told me about they are in the process of upgrading their support services.Excellent response Sincerely, [redacted]

Hi [redacted] ,Thanks for reaching out On the Rewards tab of the website, we ask that you give us 10-business days to process payments You requested a payment on March 26th so it's been business day I'll reach out to you via email this evening to arrange your preferred payment method.Best regards,ProductReportCard Support

The dialogue with [redacted] outlined in [redacted] complaint above did not happen the way [redacted] has described [redacted] did complete a qualifying screener for the tobacco study we conducted, but he never participated in the actual study and thus did not earn the $incentiveI'm not sure how we are supposed to handle she said he said disputed through the Revdex.com, but we are more than happy to follow any suggestions you havePlease call me next week to discuss because we have had a couple of complaints recently that are difficult to resolve due to the fact that they aren't true ***

Hi ***,We aren't ignoring you I wrote you last week explaining what happened When we merged your two accounts, we found duplicate rewards for completing profiles After removing the duplicates, your "Available Rewards" total is $instead of $ Why would we be on the hook to pay you twice for the same information The email you received was the automated email our system sends when you request a payment I'm not sure how you think we should resolve this, but right now you need to earn an additional $before you can legitimately request a payment We have paid you two times successfully in the past months so you should know that we are a legitimate research panel that pays it's panelists In additional to all of that, when I tried calling you last week to give you a detailed explanation over the phone, you hung up on me.Best regards,***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do check my spam box regularly in case a message I want accidentally went to spam, but I might have missed theirsI look forward to continuing the relationship Sincerely, [redacted]

Hi ***,I'm just now seeing this BBB complaint and wanted to follow-up to see if we can get your missing reward taken care. Since you stopped taking surveys with us in November, we have built out our customer support team and have improved a number of other aspects of the website. I'll reach out to you directly via email now so we can start a more direct dialogue. The one good thing I noticed about your account is that you did receive the $25 you redeemed last year. There is nothing we would like more than to send you more payments on a consistent basis.Best regards,***

Hi [redacted] ,Hope you had a nice Thanksgiving After checking with our client and the project manager from our team, it sounds like you received the "Survey Closed" message because the survey was not accepting responses from cell phones In the future, please make sure to carefully read the survey invitations we send because they often times will include important information including whether or not the survey will accept responses via cell phone If you are able, we recommend taking surveys on desktop or laptop computers to avoid this issue.Best regards,***

Hi ***,I'm confused by your complaint We spoke on the phone earlier this week so your statement regarding not being able to get in touch with us isn't true Have you logged into your account since we spoke? The $incentive for this study was loaded into your ProductReportCard account Tuesday afternoon In addition to that, we recently processed another payment you requested so you should know we pay our panelists Anyway, please log into your account and request this payment whenever you like Best regards,***

Hi ***,I believe this has been resolved We deposited your most recent [redacted] payment in the amount of $on June 13th, Please reach out to me directly by replying to my last email to you if you feel you still have not received your payment.Best regards,***

Hi [redacted] ,I'm happy you reached out here We have sent you two emails in the past month regarding your payment with no response We sent the first email on November 18th and the second email on December 4th We just sent a third email a few minutes ago so please respond so we can process your payment We look forward to hearing from you.Best regards,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] ,Thanks for your Revdex.com post I just checked our records and see that we sent you an email on January 13th attempting to arrange your preferred payment method When we didn't hear back from you, your payment went into a "pending" bucket I just forwarded the email I sent you in January Please reply to that email with your preferred payment method and we'll get you paid today Best regards,***