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Professional Drywall & Construction LLC

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Reviews Professional Drywall & Construction LLC

Professional Drywall & Construction LLC Reviews (344)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for the response, however the response disregards the issue, which is the tact of the representative who and the unprofessionalism that I experienced. This response focuses on questions that I asked that I could not receive answers to by any of the representatives that I spoke with. I do not wish to do any business with this company or the representatives and would like my complaint sent to Sount Norfolk. My complaint has not been acknowledged and has been disregarded--- which seems to be a great skill that this company possesses. Please pull the call and advise of the action that will be taken, as well.
Regards,
[redacted]

RE:  Revdex.com# [redacted], 2016 0607 Revdex.com FL Lambert
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary. ...

The documents that Mr. [redacted] references were received by Professional Account Management, LLC (PAM), however the documents were not legible.  The account has since been paid and closed from collections.
Sincerely,
Sonya Scruggs, Director Collection Operations
Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0525 Revdex.com [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and a refund request for $172.00 was submitted on 5/23.  The refund process generally takes 4-6 weeks from the...

request date.
Sincerely,
[redacted], Director Collection Operations
Professional Account Management, LLC

We appreciate the opportunity to help Ms. [redacted] and regret that there still appears to be some confusion over which documents Ms. Orelbeke submitted to [redacted] for review. If Ms. [redacted] would care to discuss this further I would be happy to discuss the matter. Please email me at: [email protected] should there be a need for any further details. As stated in my original and subsequent responses, Evanston does require that when a citizen claims to have paid a citation that they provide proof of payment. This would be a credit card statement or the front and back of the cashed check. When Ms. [redacted] contacted [redacted] regarding the $40.00 citation, we did tell her that both the front and back of the check is necessary for Evanston to consider dismissal as [redacted] does not have the ability or authority to dismiss citations listed with us. Evanston has reiterated this to me when submitting Ms. [redacted]'s most recent image of a check in the amount of $40.00. They are requesting both the front AND back image of the check in order to properly investigate the citation.  If Ms. [redacted] can submit the requested documentation (either here or directly to my email), I would be happy to pass along to Evanston for review.Thank you,[redacted]

Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  The accounts for ticket# [redacted] and [redacted] that were...

listed with Law Enforcement Systems, LLC by the City of [redacted] are paid and closed. All update notifications have been sent to the City of [redacted].   If Mr. [redacted] requires any further assistance, he may contact me directly at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I went to the DC website and paid the citation that corresponded to the traffic ticket my son received.  I paid the ticket well in advance of the court date.  He ran a red light light only once.  How can there be 2 tickets?  I handled this for him (he was in college) and I have never seen this ticket or citation ever.  
Regards,
*. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Regina [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she is stating that a parking ticket issued by our client, St. Pete Beach Florida, was issued in error due to the plate in question not being owned by Ms. [redacted]. We have placed a...

cease communication on the account here at Professional Account Management (PAM) in order to obtain information and validation of the citation. We would like to state up front that when a citation is issued by St. Pete Beach and goes unpaid, citation notices and eventual PAM collection notices are sent to the owner and address on file with the DMV at the time of the citation. For reference, we have the following citation currently placed with PAM for collections: ·         Citation# [redacted]: Issued on 07/08/2014 at 14:14 to Washington plate number 007JCA for ‘Prohibited Parking-Permit Required’. The amount of the initial ticket is $40.00. A late notice is sent by St. Pete Beach to the DMV registered owner of the plate number, Ms. [redacted], on 8/15/2014, which includes an added $15.00 fee for non-payment. For failure to pay, Ms. [redacted]’s account is sent to PAM for collections on 10/06/2014 and an initial collection notice is mailed the next day with a total amount due of $55.00. We do not show Ms. [redacted] contacted our office prior to filing her Revdex.com complaint to state that she does not own the plate number in question and is therefore not responsible for the citation. Upon receipt of Ms. [redacted]’s complaint we did reach out to the Parking Manager of St. Pete Beach to request validation of the citation. Due to the Manager not being able to provide a copy of the citation itself (typically they do keep them on file for at least 7 years), he agreed to dismiss the citation in full for Ms. [redacted]. Please allow 24-48 hours for the account to be fully closed out with PAM and reflect the voided citation. Again, Citation# [redacted] issued to Ms. [redacted] by St. Pete Beach has been voided and nothing further is due.  Thank you again for the opportunity to respond and please do not hesitate to contact me with any additional questions or concerns. Sincerely, [redacted] Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0527 Revdex.com MD [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  The original response acknowledges that payments were received and applied to Ms. [redacted]’s accounts.  Ms. [redacted] has one additional account that remains unpaid and with an active balance in collections with Professional Account Management, LLC.  Please see below for that detail.
PAM#
CITATION#
ISSUE DATE
BALANCE
PAYMENT DATE
PAYMENT AMOUNT
CURRENT BALANCE
15080383
592187805
4/12/2010
$200.00
2/28/2011
$200.00
$0.00
15080384
579994984
4/12/2010
$60.00
2/28/2011
$60.00
$0.00
15440683
F019272170
9/22/2010
$250.00
$250.00
16324477
8022861744
6/20/2011
$55.00
11/8/2011
$55.00
$0.00
 
Please advise if any further information is required.
Sincerely,
Sonya Scruggs, Director Collection Operations
Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he is stating that a toll violation issued by our Client, the Delaware Department of Transportation (DelDOT), was paid prior to being placed with Professional Account Management (PAM). We...

do show that Mr. [redacted] paid the violation in question via our phone system on 9/25/2017 in the amount of $66.50. We did not show that any payments were previously made to PAM or DelDOT for the following violation: ·        Violation# [redacted]/PAM Account# [redacted]: Issued on 05/03/2015 If Mr. [redacted] did indeed previously pay the violation, we kindly request proof of payment (which he stated in his complaint he can provide) so that we may present this to DelDOT for potential refund, should it be found that a payment was made for this particular violation. We do appreciate Mr. [redacted] payment and please let this response be considered confirmation of payment in full and that the account for this violation is closed. Should Mr. [redacted] wish to provide the proof of payment documentation, please feel free to send them directly to my attention at: [email protected]. Thank you again for the opportunity to respond and should there be any further questions or concerns please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC

Thank you for the response.I have forwarded your comments and concerns to our Director of Collections and our IT Department to ensure we have no issues with our phone system. They have informed me they have not seen any issues, but will certainly continue to monitor the phone lines to ensure all are functioning properly. We appreciate you bringing this to our attention. Should there be any additional questions or concerns please do not hesitate to reach out to my directly.Sincerely,[redacted]
Professional Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is impossible for us to have ten violations. Obviously this is being made up for impact? I don't know why they would so grossly exaggerate this. Secondly, We never received notification after the fact of ONE violation. I would have immediately paid it, it was MONTHS after the fact after we had moved from Missouri to Michigan. Finally,   Attempted many calls to discuss, almost impossible to speak with anyone unless you are willing to be put on hold for a ridiculous amount of time, many times being hung up on. Try calling yourself, you'll see I am not exaggerating. The "fines" they are imposing are not only extortion, the should be illegal. I offered to pay a reasonable amount, thier counter was not reasonable. Certainly I am not the only person faced with this issue. If they are not willing to compromise in a fair and equitable way, I will not submit to extortion. Again, I'd love to see TEN violations! They are certainly not from me! And don't you find it convenient that the system was down when asked for evidence?
Regards,
[redacted]

Dear Ms. [redacted], Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We understand you are stating that you had a valid EZ Pass at the time our Client, the New Jersey Turnpike (NJT), issued two toll violations. We have placed the two accounts into cease communications...

while we are able to validate and further investigate the toll violations. We currently show the following toll violations listed with Professional Account Management (PAM) for collections: ·         Violation# [redacted]: Issued on 05/07/2017 to Pennsylvania plate number [redacted]. The amount of the missed toll is $1.65 and a minimum of two violation notices are sent by NJT to the registered owner and address on file with the DMV at the time of the violations (Cabrera [redacted]). Due to failure to pay, NJT adds an additional $50.00 penalty fee and sends the account to PAM for collections on 8/04/17. Notices are sent to Ms. [redacted] on 8/04/17, 09/14/17 & 10/16/2017 with a total amount due for this violation of $51.65. ·         Violation# [redacted]: Issued on 05/07/2017 to Pennsylvania plate number JYM2339. The amount of the missed toll is $1.00 and a minimum of two violation notices are sent by NJT to the registered owner and address on file with the DMV at the time of the violations (Cabrera [redacted]). Due to failure to pay, NJT adds an additional $30.00 penalty fee and sends the account to PAM for collections on 8/07/17. Notices are sent to Ms. [redacted] on 8/08/17, 09/18/17 & 10/19/2017 with a total amount due for this violation of $31.00. We do show that Ms. [redacted] contacted our office on 10/25/2017 to discuss the toll violations. We advised Ms. [redacted] of the dispute process and what type of documentation NJT requires in order consider dismissal of the violations. Our Rep explained that we would need print out of her May 2017 EZ Pass statement activity as well as her vehicle listing, which shows which date Ms. [redacted] added PA plate number [redacted] to the EZ Pass account. To date, we have not received this documentation. If Ms. [redacted] would care to submit this documentation directly to my attention, I would be happy to pass it along to NJT for review and potential dismissal. Please note that PAM does not have the ability or authority to dismiss any violations placed with us by NJT. Thank you again for the opportunity to respond and if you would care to submit that documentation please either mail it to the address on the collection notice, fax it to 414-831-0500 or send via email to [email protected]. Sincerely, [redacted]
Professional Account Management, LLC

I just wanted to reach out and update you on my recent complaint I have recently submitted to the Revdex.com.I currently have an open Revdex.com complaint#[redacted] due to improper collection processes by PAM. This submission has been prepared as the result of a phone call I received from Delaware EZPASS as the result of notification they received from PAM. On June 30 at 15:29 EST I received a phone call from (302)678-7007. A man by the name of [redacted] said he would like to speak with me in regards to one of the letters I had sent to PAM. I asked him whether he was contacting me as the result of my active Revdex.com complaint. He said he was unaware of my contact with the Revdex.com. He said he was from DelDot(DE EZPASS). During the call I asked what department he worked for and he said he was a quality assurance analyst.I have prepared a breakdown of this phone call from start to finish to document our interaction and expose the improper collection processes of PAM.[redacted] said he was contacting me as the result information he received from PAM which included one of the letters they received. [redacted] said that EZPASS had sent me two notices for each of the five violations in question in the mail in 2014. I reiterated to him that I had never seen any of these notices. [redacted] claimed that he was looking at them while talking to me and that he could send them to my email address. He even read my email address over the phone. I told him to send them by email so I could see them. [redacted] never sent the email with the notices he claimed to be viewing while talking on the phone with me.I asked him had his company sent the supposed notices by certified mail and he said they are not required to and they did not. I asked [redacted] what policies and procedures were put in place for customers who never received notices of supposed violations by mail. In summary [redacted] said it was my word against theirs. He said that the reason he knew the notices reached my address was because the notices were not returned to EZPASS. I told him that mail not being returned to the sender did not guarantee it had reached its destination. I told him that he seemed to be an intelligent individual and that his assumption just didn't make sense.I took the opportunity to ask [redacted] why I was unable to view the violations on their website which is the normal practice for EZPASS entities. [redacted] said that violations with pictures are removed from their website after 30 days when the violations are handled by PAM. I pivoted to ask [redacted] the cost of each specific toll violation. He said each of the five tolls equaled $4. I asked him why PAM was attempting to collect over $60 for each supposed violation. He went on to explain the breakdown that included multiple late fees. I asked [redacted] how PAM could collect late fees from me even though I had not received proper notification of the violations. I was never given a chance to pay them in a timely fashion if these supposed violations with pictures actually exist. I asked him the policies and procedures during collections for a customer with circumstances like mine. He ignored my request. I told him that the collection of late fees in my situation needed to be revisited pending photo verification of my vehicle in the email he planned to send was valid. He said he would give no break on late fees. I asked [redacted] how I could contest his decision. He said I could write another complaint to PAM. I asked [redacted] why he couldn't help me since he was already on the phone with me. Why should I have to go back to square one? I then asked to speak to his manager in an effort to escalate the call since [redacted] seemed to have limited decision making power and his mind was already made up. He seemed to be pushing basic company lines and talking points that didn't apply to my current situation. He said his manager was unavailable. I asked for the manager's name and contact information so I could establish a line of communication. [redacted] then told me that he had no manager because his former boss position was on hold as of June. She had been out of the office since June. He said all he had was one other co-worker in his department. I asked [redacted] could I speak to his former boss' supervisor. He said I could not speak to her and that she was the supervisor for the entire office. In an effort to get rid of me [redacted] hastily attempted to connect me to the collections department. I told him I failed to understand why he would connect me to collections because his department had contacted me. He said he only called me as a courtesy and he wouldn't call me back again. I asked for his email information and he refused to share that info. He said there was a general email address I could send a message to. He ended the phone call.After my conversation with [redacted] more questions than answers have come into focus.Why is information hidden from customers while PAM actively collects? Does the information he claims he has exist? How can PAM legally collect while providing no proof for the items they seek to collect? Why do they hide website information that is readily available via other EZPASS entities in the United States? Why are there no policies and procedures in place as it relates to their collection process? Do they operate while using no polices and procedures on a regular basis or just with me? How can PAM collect on the assumption that any customer receives notification via regular uncertified mail? Why is it that courtesy calls are provided while attempting to collect but absent when there is a chance to provide a customer a fair opportunity to make a timely payment? Why have I been unable to obtain a thorough breakdown of each toll they are trying to collect in writing? Has PAM rigged their collection process to hide information and proceed to aggressively pursue helpless customers?These are just some of the reasons I have come to the Revdex.com for help. Please post this information anywhere necessary to assist me in stopping this concerning collection process against me.Thank you for your continued assistance in this matter as I await an official response from PAM.Sincerely,[redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand Mr. [redacted] had trouble contacting Professional Account Management (PAM) on February 27th to discuss a toll violation issued by our client, 495/95 Express Lanes. He also mentions...

‘program’ that Express Lanes authorizes PAM to utilize for citizens whose accounts are placed with PAM for the first time (1st Time Forgiveness). I am hoping to clarify the program in its entirety and provide Mr. [redacted] with a detailed account of the toll violations now listed with PAM. Also, I did request verification from our IT Department regarding the status of our phone lines on February 27th, 2017. They were able to confirm that our phone service provider had quality issues the afternoon of the 27th, in which phone calls were intermittently being dropped (as indicated in Mr. [redacted]’s complaint). This issue was only in the afternoon and over the course of a few hours between our normal business hours of 7am to 7pm Central time. We regret that Mr. [redacted] unfortunately called our office during the time our phone provider was reporting dropped calls. One toll violation (170796756) was sent to PAM for collections from Express Lanes on January 30th, 2017. The total amount due, once added fees and penalties were added by Express Lanes, is $112.20. To note, 2 violation notices are sent to the citizen by Express Lanes prior to being sent to PAM for collections. Three toll violations (168761424,[redacted]& 168761186) were sent to PAM for collections from Express Lanes on February 28th, 2017. The total amount due, once added fees and penalties were added by Express Lanes, is $336.05. This brings the total amount due for all four violations to $448.45. The ‘forgiveness’ program offered by Express Lanes is not a program that dismisses violations listed with PAM. Express Lanes authorizes us to offer the citizen a certain percentage off of their total amount due listed with PAM. This is clearly stated on the collection notices sent to Express Lanes consumers. I have attached a sample of the initial collection notice that is mailed. In order to utilize this program, Mr. [redacted] just needs to call our office and discuss the offer with a Representative (also stated in the letter). Because three of Mr. [redacted]’s accounts were listed the day after he called about his first violation would have no bearing on whether or not we can offer a percentage off his total amount due. His accounts here at PAM are now tied together and the percentage discount would apply to the full $448.45.  The only way we could not offer this deal is if Mr. [redacted] has been offered and used this program before with PAM. To summarize, Mr. [redacted] can still call PAM and utilize the ‘forgiveness’ program. This program does not dismiss, void or waive any violations and does not waive any future violations listed with PAM from Express Lanes. PAM is only authorized to take a percentage off of Mr. [redacted]’s total amount due to PAM, as a one time courtesy. Should the Revdex.com or Mr. [redacted] have any further questions or concerns please do not hesitate to contact me. Sincerely,  [redacted] Professional Account Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE:  Revdex.com [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  A refund check for $123.00 is being processed and will be mailed by 12/18 to Ms. [redacted].
We have contacted Ms. [redacted] and discussed our findings.  Ms. [redacted] understands our position.
Sincerely,
[redacted]
Law Enforcement Systems, LLC

Dear Ms. [redacted],Thank you for providing the additional information. I do see that DelDOT did send us a file on 8/17/2017 to dismiss the violation in full. The dismissal was effective the same day in our system and nothing further is due regarding DelDOT violation# 3876793. Thank you again for the opportunity to respond and we appreciate your patience as we worked with DelDOT regarding this violation. Upon receipt of your EZ Pass statement, I was able to determine that the toll in question was indeed deducted from your EZ Pass. Once I presented this to DelDOT, they did agree and dismissed the violation in full. Thank you and should you have any further questions or concerns please do not hesitate to contact me.Sincerely,[redacted]Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a copy of the tax withholding from the CA State Controller and need to know what email address to send the copy to.  The taxes have been withheld but the Town of Los Gatos and PMA (Duncan) still show the ticket as outstanding. this is the first time someone from OMA has acknowledged that anything was included in the envelope with the check.  I would like to formally request a copy of both side of the "Notice of Parking Citation" that was included in my envelope.  Somehow, they knew where to deposit the check. Why did it take until November to notify me that my check from July didn't resolve the issue?  It is clear I was trying to pay the fee associated with a Proof of Correction. thnak you.
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted]'s complaint filed with the Revdex.com. We understand Mr. [redacted] is stating he had a very poor experience when calling our office to discuss toll violations issued by our client, South Norfolk Jordan Bridge (SNJB). We do regret that Mr....

[redacted] feels he had a bad experience, and I have requested the phone calls to be pulled by our Quality Assurance Team to be sent to myself and the rest of my Compliance/Legal Department for review. Please know that should anything be found that goes against our strict policies and procedures relating to our Collections Representatives, they will be fully addressed by their Supervisors. I have listened to both calls and have forwarded them to their immediate Supervisor for review. The information provided by each of the representatives was factual in that Mr. [redacted] does currently have 2 toll violations listed with us by SNJB for a total amount of $159.50. This amount includes an additional administrative fee and a DMV registration hold fee added to each of the violations. A list of SNJB’s escalating fees can be found on their website: http://www.snjb.net/about-us/faqs#faqnoanchor. The violations were incurred on September 23rd & 24th of 2016. An initial violation notice is mailed to the DMV registered owner and address, shown to be Mr. [redacted]. I do understand that during his calls with PAM, he stated that he did not receive notice of these violations prior to being placed with PAM. We would like to note that all notices, by SNJB and PAM, are mailed to the address on file with the DMV for that particular plate number. It is up to the citizen to ensure their address is up to date with the DMV at all times. Since Mr. [redacted]’s plate was already sent to the DMV for a registration hold, SNJB cannot reduce or dismiss the violations. However, Mr. [redacted] can make payments towards the balance, in any amount he wishes, until it is paid in full. Once the account is paid in full, the account is sent to SNJB as ‘paid’ and the registration hold will be released. I do understand that Mr. [redacted] has requested a letter be mailed to him regarding the amounts due to PAM for the SNJB tolls. The Rep was correct in stating that we are unsure exactly which date the next letter will be mailed. Notices are mailed approximately every 31 days (per FDCPA rules), but at times less frequently depending on the preference of our client. A notice would have been sent when PAM received the account around February 13th, 2017 and again around the same day in March. Again, all notices from SNJB and PAM are sent to the DMV registered owner and address of the plate number. I did reach out to SNJB to obtain copies of the notices they sent to Mr. Cushinery, in hopes of attaching them to this response, however my contact there has been out the last week. I would be happy to mail Mr. [redacted] copies as soon as I do receive them. Thank you again for the opportunity to respond and should there be any further questions or concerns, please do not hesitate to ask. Sincerely,[redacted]

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Address: 6016 Old Congress Rd, Lake Worth, Georgia, United States, 33462-2430

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