Professional Drywall & Construction LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Tue, Aug 11, 2015 at 2:39 PM, V M <[redacted]@gmail.com> wrote:I haven't received the letter from them I requested.
Regards,
[redacted]

RE: Revdex.com #10857616, 2015 1013 Revdex.com MD [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]'s account and release the charges from any further...

collection activity by Professional Account Management.
Sincerely,[redacted], Compliance Manager
Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0527 Revdex.com MD [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  Ms....

[redacted] has had 4 accounts listed with Professional Account Management, LLC (PAM) by the District of Columbia.  Three of the accounts were paid in full during the calendar year 2011.  There is one ticket that remains open in collections for $250.00 that was listed with PAM during the calendar year 2011.
Sincerely,
Sonya Scruggs, Director Collection Operations
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will be mailing another certified letter to dispute these charges again. Included will be a copy of the post office receipt and tracking number of the original dispute sent last year. Please refer to the documents I sent then to see my EZ pass account number and charges. Also please confirm the address the original DE EZ Pass violations were mailed to as I do not live in Maryland anymore and thus never received any letters despite setting up a mail forwarding address. Also, those violation numbers do not bring up any tickets in the DE DoT EZ Pass website.
Regards,
[redacted]

Dear Revdex.com,Thank you for your (and Ms. [redacted]'s) patience as we were waiting to hear from our client, NTTA, regarding the status of Ms. [redacted]'s account. Just this morning, I did hear back from NTTA and they state that Ms. [redacted]'s account is considered closed, with a zero amount due. I have attached a receipt that comes directly from NTTA stating this fact. I have also made sure that Ms. [redacted]'s account is considered closed here at PAM. I did verify with our collections team that Ms. [redacted]'s account shows a zero amount due and is considered closed. We hope this has fully answered any questions or concerns the Revdex.com and Ms. [redacted] have had. Should there be any additional questions, please do not hesitate to ask.  Sincerely,[redacted]
Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand Ms. [redacted] is stating she never received toll violation notices from our client, South Norfolk Jordan Bridge (SNJB) and is unable to renew her vehicle registration due to non-payment of the...

violations, now placed with Professional Account Management (PAM). There are a total of three violations listed under Account number [redacted] currently listed with PAM:·        June 15th, 2016: Two toll violations occur on the SNJB East Toll Plaza, one at 3:47pm and one at 4:07pm. Photo capture shows the license plate to be Virginia plate number [redacted]. The toll violations are $4.75/each. ·        June 28th, 2016: The third toll violation takes place on the SNJB East Toll Plaza at 5:46pm. Photo capture shows the license plate to be Virginia plate number [redacted]. The toll violation is $4.75. ·        July 22nd, 2016: SNJB mails a ‘Payment Required’ notice to the registered owner of VA plate [redacted], shown to be Ms. [redacted]. The total amount due is $14.25 if paid by August 21st, 2016. Please note, all notices are mailed the address on the file with the DMV at the time of the violations. At the time of the violations, SNJB showed Ms. [redacted] address to be [redacted]. A copy of this notice is attached.·        August 22nd, 2016: SNJB mails a 2nd ‘Payment Required’ notice to Ms. [redacted] with a total amount due of $39.25. This includes an added $25.00 non-payment penalty fee added by SNJB. Payment is due by September 21st, 2016 to avoid additional fees. A copy of this notice is attached. ·        October 7th, 2016: SNJB mailed a ‘Vehicle Withholdings & Collections Warning Letter’ stating the total amount due ($39.25) must be paid by October 22nd, 2016 to avoid the account being sent to PAM for collections and a vehicle hold being placed on the plates. A copy of this notice is attached. ·        October 24th, 2016: For failure to pay the violations, Ms. [redacted] account is sent to PAM for collections. SNJB added a $50.00 collection fee as well as a $50.00 vehicle registration withholding fee to the account, bringing the total due to $139.25. PAM sends out the 1st Collection Letter.  A 2nd and 3rd Notice are sent to Ms. [redacted] on December 5th, 2016 and January 10th, 2017, respectively. ·        February 27th, 2017: Ms. [redacted] calls the PAM office stating she has never received a notice from SNJB and asked which address we have on file for her. We did verify that we had her Freedom Avenue address and this was information obtained from SNJB and from DMV records at the time of the violations. ·        February 28th, 2017: Ms. [redacted] pays her account in full in the amount of $139.00. Again, we do understand Ms. [redacted] claims to have not received any notices from SNJB or PAM regarding the above mentioned toll violations. All notices are mailed to the DMV registered address on file. It is up to the citizen to ensure a current address is on file with the DMV. To confirm, we do show Ms. [redacted] paid her balance in full on February 28th, 2017. Typically the vehicle registration hold will be released within 48-72 hours of an account being paid in full with PAM. We hope we have been able to clear up the status of Ms. [redacted] account here at PAM, provide details of the toll violations in question and explain why Ms. [redacted] may not have received the initial notices. Should the Revdex.com or Ms. [redacted] have any further questions please do not hesitate to contact me.Sincerely, [redacted]

Dear Ms. [redacted], Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We understand you are stating that your taxes were intercepted by the CA FTB on behalf of the City of Inglewood for unpaid parking citations. You claim that you were not in Inglewood and these citations do...

not belong to you. I am hoping we may be able to clarify the citations we have listed here at Professional Account Management (PAM), what they are for and why your taxes were intercepted. To state up front, PAM has a California office located in Inglewood, California. That office handles citation processing and FTB intercept processing for numerous Clients of ours in the State of California. FTB tax intercept filings are filed with the State by our Inglewood office and the information you show on your FTB intercept letter would have the name and address of our Inglewood, CA location however this does not necessarily mean the citations in question were incurred in Inglewood. In your case, we have several parking citations listed for you from our Client, the City of Sacramento. The following is a listing of the citations were have here at PAM, which are still open and due with PAM, which have been sent for tax intercept and detailed information on each citation: ·         Citation# [redacted]: Issued on 07/25/2014 to Texas plate [redacted] for an expired meter. The amount of the citation is initially $42.50. Due to non-payment, Sacramento mails the DMV registered owner (shown to be you), notices on 08/05/2014 & 09/08/2014. For failure to pay, Sacramento sends the account to PAM for collections on 10/08/2014 with a total amount due of $115.50. This includes additional penalty fees added to the citation by Sacramento prior to placement with PAM. Notices were sent to you from PAM warning of potential Tax Intercept (10/23/2015 & 10/11/2016) and since payment not being received, the account was sent to the CA FTB for intercept on 05/17/2017. The account for this citation is considered paid and closed with PAM. ·         Citation# [redacted]: Issued on 07/10/2017 to California plate [redacted] for a ‘parallel parking’ infraction. The amount of the citation is initially $47.50. Due to non-payment, Sacramento mails the DMV registered owner (shown to be you), notices on 07/20/2017 & 08/21/2017. For failure to pay, Sacramento sends the account to PAM for collections on 09/21/2017 with a total amount due of $129.50. This includes additional penalty fees added to the citation by Sacramento prior to placement with PAM. Notices were mailed to you on 09/21/2017 and 10/23/2017  warning of a potential FTB intercept. Due to non-payment, this account went to the FTB for tax intercept on 02/05/2018 along with the following citation (#[redacted]) and is now considered paid and closed. ·         Citation# [redacted]: Issued on 06/09/2017 to California plate [redacted] for an expired meter. The amount of the citation is initially $42.50. Due to non-payment, Sacramento mails the DMV registered owner (shown to be you), notices on 06/19/2017 & 07/21/2017. For failure to pay, Sacramento sends the account to PAM for collections on 02/14/2018 with a total amount due of $115.50. This includes additional penalty fees added to the citation by Sacramento prior to placement with PAM. Due to non-payment, this account went to the FTB for tax intercept on 02/05/2018 along with the above citation (#[redacted]) and is now considered paid and closed. ·         Citation# [redacted]: Issued on 04/12/2013 to California plate [redacted] for an expired meter. The amount of the citation is initially $42.50. Due to non-payment, Sacramento mails the DMV registered owner (shown to be you), notices on 04/22/2013 & 05/21/2013. For failure to pay, Sacramento sends the account to PAM for collections on 06/21/2013 with a total amount due of $115.50. This includes additional penalty fees added to the citation by Sacramento prior to placement with PAM. The account for this citation is still open and due with PAM in the amount of $115.50. ·         Citation# [redacted]: Issued on 04/23/2013 to California plate [redacted] for an expired meter. The amount of the citation is initially $42.50. Due to non-payment, Sacramento mails the DMV registered owner (shown to be you), notices on 05/03/2013 & 06/04/2013. For failure to pay, Sacramento sends the account to PAM for collections on 07/16/2013 with a total amount due of $115.50. This includes additional penalty fees added to the citation by Sacramento prior to placement with PAM. The account for this citation is still open and due with PAM in the amount of $115.50. ·         Citation# [redacted]: Issued on 05/22/2013 to California plate [redacted] for an expired meter. The amount of the citation is initially $42.50. Due to non-payment, Sacramento mails the DMV registered owner (shown to be you), notices on 06/03/2013 & 07/08/2013. For failure to pay, Sacramento sends the account to PAM for collections on 08/07/2013 with a total amount due of $115.50. This includes additional penalty fees added to the citation by Sacramento prior to placement with PAM. The account for this citation is still open and due with PAM in the amount of $115.50. To summarize, Citation numbers [redacted] & [redacted] were sent to the CA FTB for tax intercept on 02/05/2018 in the amount of $245.00 due to non-payment. We are still showing three open citations under your name which are currently with PAM. We hope the above summary clarified your accounts with PAM, the tax intercept that took place and the reason. If you have any further questions or concerns please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]’s credit reporting account.  A second credit deletion request was submitted on 2/21/16, after the previous request...

was submitted in 5/2015 in response to Revdex.com complaint# [redacted].  However, Professional Account Management, LLC has not advised of any social security number information, as stated in the complaint, because we are not in possession of  social security numbers for parking ticket violations that are placed with our agency.

I could not dispute the ticket because I was not aware I had received it. So how does this work? Do I take this up with DC?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your email regarding the response of Professional Management LLC per [redacted]. I reject their response & disputes the Citation/violation for the following reasons:The Vehicle, Plate#, Place & date listed in the Citations/Violations is unknown to me.I owned before 1998 Ford Explorer SUV, Black, with Plate# TX [redacted], with 113,216 miles on the odometer, was sold in October 11, 2007, can't remember the VIN#,I did not recieved any notice from the City of Houston Parking Management regarding the Citation/violation which they should sent out to violators.I'm a retired Accountant & don't have a traffic or moving violations for the last 20 years, they can check to the TXDMV.On August 20, 2017, I sent letter to Professional Account Management the reasons I stated above.Finally, The City of Houston Parking Management/Professional Account Management to CLEAR MY NAME ON THIS CITATIONS/VIOLATIONS.Thank you for your time & hopefully this will RESOLVED ASAP. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not once in my communication with you or your representatives did I ask to cease communication. I am requesting that communication not be ceased, that is how this debt came about--- I did not receive communication from your client. Revdex.com, I would like to keep this inquiry open until the original issue with the collector is resolved and we are aware of the action taken.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We understand you have been attempting to receive the status of your refund, however have not been able to get a definitive answer as to when it should arrive. As you mentioned in your complaint, and...

according to our records your refund in the amount of $143.00 was issued an mailed on 10/31/2017, however it appears the check had went to an incorrect address. This relates to a citation issued by the City of Alhambra on 09/20/2014.Notices of the citation were mailed to you from Alhambra on 09/29/2014 & 11/05/2014. Alhambra sent the account to PAM for collections on 01/02/2015 and you were sent a minimum of three notices, each including warning of tax intercept per the CA FTB. Accounts are typically sent to the CA FTB on October/November of the year just prior to tax return season. If a citizen does pay the account between that time and when the actual tax intercept takes place, typically a file is sent to the CA FTB to cease the interception. It appears, according to our records that you paid the account directly to the CA DMV on 05/03/2017 in the amount of $143.00. It appears the tax intercept was already in the process of taking place when you made payment directly to the DMV, in fact they happened the same month. We also show that you did contact us and our Correspondence Department about receiving a refund. I should the refund was approved by Alhambra and issued to you on 10/31/2017. Unfortunately, it appears the refund check was sent to an incorrect address. When you called our office on 1/22/2018, our Rep did advise that we will research the status of the refund check mailed in October and have a new check issued to your correct address as soon as possible. I am showing that the refund was approved by Alhambra the following day (1/23/2018). Since the funds were already sent to Alhambra (both your direct payment and tax intercept), the refund will be coming directly from the City of Alhambra. I do see they made note on your account that they do have the correct address and will be mailing the check to that address. Thank you again for the opportunity to respond and if you do not see that refund check within the next 1-2 weeks please feel free to reach out to me directly and I can follow up with the City to get an additional status update. I can be reached at [email protected],[redacted]Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand Mr. [redacted] is stating he never received notice from our client, the District of Columbia Government (DC), of a parking citation issued on November 7th, 2015. Mr. [redacted] does not appear to be...

disputing that he is responsible for the citation, but that he did not receive the original citation or follow up notices mailed to the DMV registered address on record. We have reached out to DC in order to verify Mr. Wood’s citation and retrieve additional documentation of the citation. November 7th, 2015 (12:01am): Parking citation number [redacted] is issued to Georgia plate number BKE5493 for being parked on private property without consent. The amount of the ticket is $250.00. This citation was issued by DC Officer #2985 to a 4DR Chevy at 100 Michigan Avenue NE. December 14th, 2015: For failure to pay the citation with 30 days of issuance, a ‘Notice of Unsatisfied Parking Tickets’ letter is sent to the DMV registered owner of BKE5493, shown to be Mr. Woods.  I have attached a copy of the ticket and the initial notice sent by DC for reference. Per DC rules, a penalty amount of $250.00 is added to the citation, bringing the total amount due to $500.00. Payment is due within 60 days to avoid further penalties. This notice states the procedure and timeframe allowed to contest the citation (60 days). April 12th, 2016: For failure to pay the citation an additional $100.00 fee is added by DC to Mr. [redacted] citation and his account is sent to PAM for collections.  September 7th, 2016: PAM receives letter from Mr. [redacted] disputing the amount owed to DC. We sent DC a notice of the dispute and received response that the debt is valid. PAM sends Mr. [redacted] a validation letter September 12th.  We understand Mr. [redacted] is stating that the April 12th letter from PAM is the first notice he has received regarding this citation. Please note that DC sent Mr. [redacted] notice of this citation to the same address PAM used to send all correspondence (246 Donaldson St, Statesboro, GA).  According to DC, a dispute was not received by Mr. [redacted] at any time prior to his account being sent to PAM for collection. Also, please note that PAM does not have the ability to dismiss or reduce any citation or additional fees and penalties added by DC. Should there be any further questions or concerns, please do not hesitate to contact us. Sincerely, [redacted]
Professional Account Management, LLC Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he is stating that a citation issued by our Client, the City of Sacramento, was issued in error and he is not the owner of the plate/vehicle in question. We have placed a cease...

communications on Mr. [redacted] account here at Professional Account Management (PAM) while we research his claims further and reach out to our Client for additional verification and information. As of the date of this response, I have not yet heard back from the City of Sacramento, but I have followed up with them today and will report back just as soon as I do. In the meantime, I believe I would be able to provide some information regarding the citation itself and how our Clients and PAM received plate information. This is in regards to the following parking citation:·        Citation# [redacted]: Issued by Sacramento on 05/05/2017 to California plate number [redacted] for ‘parking without permission’. The initial amount of the citation is $62.50 and is due within 14 days to avoid additional penalty fees imposed by Sacramento. For failure to pay, the City adds an additional $65.00 late fee and mails the CA DMV registered owner, Mr. [redacted], a violation notice on 5/25/2017. A second notice is mailed on 6/26/2017 with an additional $42.00 in penalty fees added. After failure to pay the amount due of $169.50 the account is sent to PAM for collections on 7/28/2017. All notices sent to a citizen for a parking citation are sent to the name and address on file with the DMV at the time of the citation. We do understand that Mr. [redacted] is stating that this plate does not belong to him. Per policy in place with the City, and because the information comes directly from the DMV, PAM is instructed to request a DMV abstract from a citizen which shows the plate number in question did not belong to them at the time of the citation. When Mr. [redacted] called our office on 8/28/2017 to discuss this issue, our Rep did advise him of the dispute process. On 9/08/2017 we received Mr. [redacted] dispute letter and mailed him a letter the same day providing validation as well as the documentation required (DMV history). As you can imagine, PAM receives disputes of this nature quite regularly, given the type of debt we collect (license plate based). Since our information comes directly from the City and DMV, we under the direction of the City to request such information. If Mr. [redacted] would be able to provide this information, I would be happy to present this to the City immediately to request dismissal of the citation in full. Again, I have reached out to the City to request additional validation and information and I will report back, via this Revdex.com complaint, of their findings and direction.Thank you again for the opportunity to respond and should there be any questions while I await response from Sacramento, please do not hesitate to ask.Sincerely,[redacted]
Professional Account Management, LLC

I did receive copies of the letters that SNJB sent Mr. [redacted] just a few minutes ago. If you could let Mr. [redacted] know that I will put them in the mail for him today, I would appreciate it!

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he has concerns over a toll violation issued by our client, the Georgia State Road and Toll Authority (SRTA) on March 3rd, 2016. He stated in his complaint that he has a valid toll...

transponder and the funds should have been deducted from this account. We would like to clarify Mr. [redacted] contact with PAM over the last few months well as the violation in question in order to better understand why we have not received the requested documentation in order to present to our client for review. Citation #: [redacted] Client/Location/Time: Georgia State and Road Toll Authority, March 3rd, 2016 at 3:30PM License Plate#: [redacted] SRTA Violation Notice Mailed: May 24th, 2016 First PAM Collection Notice Mailed: June 29, 2016 Second PAM Collection Notice Mailed: August 4, 2016   On August 8th, 2016 Mr. [redacted] called the PAM office after receiving the 2nd collection notice, stating that he has a valid transponder at the time of the violation and wanted to dispute the violations. Our representative advised Mr. [redacted] of the dispute process and stated that he could mail in a copy of his transponder statement showing he had a positive balance at the time of the violation and that his license plate was listed on the transponder account.  He was advised to send the documentation to the ‘correspondence’ address listed on the collection notice. Please note that PAM does not have the ability to access transponder information for citizens and our client, SRTA, advised PAM on the proper method for citizens to submit documentation when claiming they had a valid transponder, yet SRTA did not record the license plate# as being associated with an active transponder account. Mr. [redacted] called the PAM office again on December 1st, 2016 to state that he mailed in the documentation and wanted to know the status of his violation. Please note that in his complaint Mr. [redacted] says the documentation he mailed to PAM was returned to him as an ‘undeliverable’ address. The representative advised Mr. [redacted] that PAM has not received any documentation from him to date and was asked to re-send. According to our representative’s account notes, Mr. [redacted] did not want any additional information and ended the call. If Mr. [redacted] would be willing to provide this documentation directly to me, I would be happy to pass this along to our client and ask for a review of his account.  I will follow up directly with Mr. [redacted] as to the results of the review. The documentation can be mailed, emailed or faxed, whichever is easier for Mr. Sheppard: Mail:      [redacted]              633 W. Wisconsin Ave, Suite 1600              Milwaukee, WI 53203  Fax:        414-831-0500 Email:    [email protected] Thank you again for the opportunity to respond to Mr. [redacted] complaint. Should the Revdex.com or Mr. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
How are you doing? I do not agree with their resolution that have proposed. I see nowhere in the response where they addressed thier unprofessionalism and disrespect towards me. They mention the Speakibg with Pam however, Pam was not available anytime I asked to speak with a supervisor, now she is available. This company is playing games with people and thier credit. It would be helpful for them to send in detail what the tickets are covered, what the total amount is, and the total amount due with the one program discounted that I will have to pay. This way it is on record and there can be no excuses of what they bring up or changing rules!Thank you
Regards,
[redacted]

Mr. [redacted],While we do regret you had a negative experience with Professional Account Management, upon complete research of your account and notes made by our Correspondence Department and Supervisors, it does not appear our employees did anything other than what is required in a situation such as yours. Our Clients require us to request certain documentation from citizens when claiming they had a valid transponder at the time of the violation, especially when it is an EZ Pass not administered by our Client as they have no way to access the account. We mailed you a letter upon your first written dispute requesting this documentation and also stating this to you over the phone as PAM does not have the ability to access any EZ Pass accounts. When the documentation was provided via fax, the documents were unreadable and we sent a letter requesting clearer copies of the documents. Upon review of the actions our Representatives took, it does not appear there was anything done that was not written in their policies and procedures. I mailed you the stamped envelope the same day I responded to your complaint. It had my name and the address of Professional Account Management, with a stamp as discussed, for you to return the $1.00 toll payment. Once I receive the payment it will be applied to your account and the remaining fees will be dismissed and the account closed.Unless you have any additional information not previously mentioned in your complaint, we believe this matter has been addressed and resolved.Sincerely,[redacted]Professional Account Management, LLC