Professional Drywall & Construction LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Recently a check for $70 was received, but the total amount should be $75.00.  Thus, an additional check of $5.00 is required as that was paid directly to FasTrak.The run around, the number of calls made, correspondence by me, and run-around resulting in having to file a Revdex.com complaint has been exhausting for a simple matter which should have been resolved much earlier.PENDING:  $5.00
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she is stating that she has not received any acknowledgement of the documentation she has submitted to Professional Account Management ([redacted]) regarding toll violations issued to her...

from our Client, the Delaware Department of Transportation (DelDOT). We would like to state up front that we have received two sets of documentation from Ms. [redacted] and we have send validation letters to her both times, once on June 19th, 2017 and again on August 7th, 2017. We have also reached out to DelDOT to verify the accounts and ask for any additional information they may have. DelDOT has stated they have received the same documentation from and have also responded to Ms. [redacted] validating the debt in question. This relates to 5 separate DelDOT toll violations under two different names ([redacted] and [redacted], as provided in Ms. [redacted]’s documentation):·        Violation# [redacted]): Issued on 07/12/2014 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number (Ms. [redacted]) a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 08/13/2015 with a total amount due of $91.50.·        Violation# [redacted]): Issued at 7:55am on 7/20/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.·        Violation# [redacted]): Issued at 7:45am on 7/21/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.·        Violation# [redacted]): Issued at 12:31pm on 7/20/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.·        Violation# [redacted]): Issued at 10:47am on 7/21/2016 to Maryland plate number [redacted]. DelDOT mails the registered owner of the plate number a minimum of two violation notices, each with escalating fees for non-payment. This account is sent to [redacted] for collections on 07/11/2017 with a total amount due of $66.50.All toll fines and any added administrative fees or penalties are dictated by State of Delaware Code-TITLE 21, CHAPTER 41 § 4127 (Unlawful evasion of Delaware Turnpike and the Korean War Veterans Memorial Highway; harassment of toll collectors; penalty; appeal; jurisdiction; payment of minimum fine before trial.). [redacted] does not add any fees once an account is placed with us for collection. In reference to the documentation provided by Ms. [redacted], The Deputy Attorney for DelDOT has reviewed the letter dated July 28, 2017 and determined that there is nothing in this letter valid to stop DelDOT or its collection agency from continuing to collect on the toll.Thank you again for the opportunity to respond and should the Revdex.com or Ms. [redacted] have any further questions or concerns, please do not hesitate to contact me.Sincerely,[redacted]
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

RE:  Revdex.com# [redacted] Revdex.com MD [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  The...

District of Columbia issued a parking ticket on August 16, 2015.  Professional Account Management, LLC (PAM) has attached validation of the ticket to this response. 
We have contacted Mr. [redacted] and discussed our findings.  While Mr. [redacted] may not agree with our position, we have completed a thorough review of the facts and stand by our decision.
Sincerely,
[redacted], Compliance Manager
Professional Account Management, LLC