Professional Drywall & Construction LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will wait to hear the final determination by Professional Account Management.  
Regards,
Carolyn [redacted]

Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  Please see the account history...

below,·         07/07/15              A camera speeding ticket was issued to DC license plate ES5179·         08/05/15              DC notice mailed·         09/11/15              DC notice mailed·         01/12/16              Ticket listed with Professional Account Management, LLC·         01/13/16              Collection notice mailed·         01/22/16              Payment of $360.00 received from DC.  Account closed as paid in full.·         01/25/16              Revdex.com complaint notification receivedThe account was paid in full with DC after being listed with PAM.  The customer’s account has been closed from collections since 1/22/16 and no further collection activity has occurred. We have attempted to contact Mr. [redacted] and discuss our findings.

Good Morning,Thank you for the response Ms. [redacted]. I did receive your voicemail yesterday, however I must have written down the call back number wrong as it went to some one else. The voicemail number was also a general number to a company. I did attached the notice that DC sent to you regarding both citations in my response to your CFPB complaint. I apologize I did not attach them with this complaint, they are attached now. When you called our office on March 28th, 2017 to state that the citation was paid, our Representative was only showing one open citation in our system for you, since the other citation was paid and closed back on 2/8/2017. When you stated that citation was paid, our Representative suggested that you send in proof of payment along with a dispute. Our Correspondence Department received the dispute on 4/28/17. Once researched, it was found that the payment was made for a different citation that was already closed out over 2 months prior. I show in the account notes that a validation letter was mailed to you that same day. The attachment has the citation notices and information for both of the citations, the one you paid on 2/8/2017 (#8161846265, Pages 1&2), and the one that is currently open and due (#8165227604, Pages 3&4). Thank you again for the opportunity to respond and should you have any further questions, please let me know. Sincerely,[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she had issues speaking with a representative on March 6th, 2017 to make a payment regarding a toll violation issued by our client, the South Norfolk [redacted] (SNJB). We do regret...

that Ms. [redacted] had a difficult time reaching a representative to make a payment. We did experience an unusually high call volume on the 6th (Monday) and hold times were a bit longer than usual. I do show that Ms. [redacted] was able to speak with a representative later in the day to make a payment via credit card in the amount of $79.75. This amount was lowered from $104.75 for Ms. [redacted] upon authorization from SNJB. Again, Violation# [redacted] issued on October 14th, 2016 by SNJB is now considered paid in full and the account regarding this violation is closed. Thank you again for the opportunity to respond and we appreciate Ms. [redacted] patience as she contacted our office to make payment. Sincerely,[redacted]
Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]'s complaint filed with the Revdex.com. We would like to request a bit more information from Ms. [redacted] as I am unable to locate an account given the address provided in her complaint. We do have a couple of accounts listed here under the...

name [redacted], but we have a different address. We want to ensure we have the correct person before providing a complete response. If Ms. [redacted] would be able to provide any previous addresses she may have had, or a copy of the collection notice she received, we would be able to verify the account.Other information that could be used to properly identify the account would be a plate number, violation number or account number from the notice she received from Professional Account Management. We would like to state right away that PAM does not report to any credit bureau agency and has not since May/June of 2016. At that time, all accounts listed with PAM were submitted to the credit bureaus for deletion. Thank you and we look forward to being able to fully address Ms. [redacted]'s complaint. Sincerely,Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am unable to log in to your web site as I get a message that my credentials are not recognized by your system (or something like that). I am writing this message concerning a complaint that I have had against Professional Account Management LLC specifically regarding PAM Account Number 68098032. Two day ago (I think it was) I received a self addresses envelope with return postage from [redacted] of PAM LLC. Nothing in the mail that in which the envelope came was mentioned as to what the envelope was for. The envelope (as I recall), had no indication that it was from PAM LLC. In fact some other obscure company name was on the return address. Had it not been for the fact that you folks at the Revdex.com copied a letter addressed to me via the Revdex.com, coupled with the fact that it came from a [redacted] (of PAM LLV) I would never have known what the envelope was for. I placed a dollar bill in the envelope and returned to [redacted]. Along with the letter that you copied to me was a request to either state that my complaint has been satisfied or not. I don't mean to carry on this complaint to the point of being ridiculous; but, I have yet to receive anything meaningful from PAM LLC. More than anything that is the root cause of my complaint. How can a company have so much disregard for their customers and clients that they can't take the time to send an apology or even answer what I think of as routine mail. Like I said in an earlier message to you, I begged them to be responsive. They have failed miserably in acting upon my begging! I have no idea if I will be getting a message from PAM LLC stating that the matter is has been cleared and that I will be receiving no more harassing form messages from the PAM LLC collection agency. Until I get a such a message with an apology directly from them, I will remain steadfastly defiant in my position; that being one of not being satisfied. I suspect that no such message will be forthcoming Short of getting a message directly from PAM LLC, the only action I need on your part is confirmation that the. matter is cleared and that I will be receiving no more harassment from PAM LLC. Thank you for doing your job in a most professional manner. I really appreciate your "going to bat" for me. Because this message may be misdirected , please see to it that it gets to the proper person. THank you [redacted] P [redacted] Jr
Regards,
[redacted]

Dear Mr [redacted]/Revdex.com,We do understand that you are stating the citations were for the same infraction. I did give our contact in DC a call this morning and spoke with him about the citation we currently have here at PAM. He did tell me that because the red light citation was never contested with DC, the citation remained valid and was eventually sent to PAM for collections. He also advised that you must call the DC Adjudication Office directly to discuss this citation as, at this point, it would be up to them as to how to handle the citation. My contact in DC works in the Violations Department and does not have the authority to dismiss a violation. All dismissals must come from the Adjudication Department and the citizen is responsible for either appealing the citation in a timely manner once the citation is issued, or in your case, you may contact them directly now to discuss the citation in question. Your situation is quite unique in that a camera captured the red light infraction, but also that an Officer issued a red light infraction at the scene of the accident. Please give them a call at ###-###-#### to discuss this further. In the meantime, there is a cease communication on the account on our end. PAM will not pursue collection on this account at this time. Once a decision is made with Adjudication, they will let us know whether we can dismiss the violation on our end. I would be happy to mail a confirmation letter to you once that happens. Thank you and please let me know if you have any further questions.[redacted]Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0217 Revdex.com VA [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  Mr....

[redacted] has been provided all information necessary to resolve the account and update the credit report listing.  We have contacted Mr. [redacted] and discussed our findings.  Mr. [redacted] understands our position. Sincerely, Sonya [redacted] Professional Account Management, LLC

RE: Revdex.com [redacted], [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Mr. [redacted]. 
We have requested and are awaiting validation of the violations that have been assigned to Law Enforcement Systems, LLC by our client the [redacted]...

[redacted].  These documents will be included in a secondary response once they are received.
Sincerely,[redacted]
Law Enforcement Systems, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he is stating he has been receiving phone calls from Professional Account Management (PAM) for a debt that he has no knowledge of. We are hoping our response may be able to provide some...

additional information regarding the account currently listed with PAM associated with Mr. [redacted] phone number (in case a member of the household may be listed with PAM). The account in question is not under Mr. [redacted] name, but relates to toll violations issued by our Client, the North Texas Tollway Authority (NTTA). We currently have one account placed with PAM, but I do show several other toll violation accounts (also from NTTA) that are not currently with PAM, but with another Collection Agency. For the account listed below, I have placed a cease communication on the account so no further letters will be mailed or phone calls placed to the number we have on file. For reference, this relates to the following account: ·        Violation/Invoice# [redacted]: Issued 6/17/2017 to a Texas plate beginning with HSS. The total amount due for the missed tolls is $37.32. All notices are mailed to the DMV registered owner and address on file. We hope this may clear up any confusion as to what exactly the debt in question is and whom it belongs too. Certainly, for confidentiality reasons, I would not be able to disclose any additional information regarding the person listed on the account. We here at PAM have very robust procedures in place when calling debtors. We do not leave messages to help aid in debtor confidentiality and per FDCPA rules and regulations. When we do have contact with a citizen and they request that we stop calling (for any reason) we immediately place a cease communication on the account so no further contact is made with the citizen. We show, despite calls made by PAM to Mr. [redacted] number, that a PAM Representative never spoke with anyone and Mr. Wilson has never contacted our office to state we did not have the correct person or phone number. The first time we have heard from Mr. Wilson was via this Revdex.com complaint and cease communications was immediately placed on the account. We have very solid information retrieval sources, such as the DMV and reputable Telephone Directory Service companies that provide us with registered owner address and phone number information.   Again, we have placed the above mentioned account into cease communications so no further calls will be made from PAM to Mr. [redacted] phone number. Also, we would like to state that Professional Account Management does hold a Collection Agency bond in the State of Texas in the amount of $10,000 (bond# [redacted], Exp. 7/17/2018). Thank you again for the opportunity to respond and should the Revdex.com or Mr. Wilson have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating that 3 out of the 4 toll violations issued by our client, the New Jersey Turnpike Authority (NJTA), were paid prior to being placed with Professional Account Management (PAM)...

for collection. I have reached out to our Client in order to confirm the validity of the violations currently placed with us and to receive any information they have pertaining to the current status and amounts due. We regret that Ms. [redacted] had trouble contacting our office. I did check the phone number listed for NJTA/PAM customers and it is functioning and I was able to get through to a Representative. We do experience rather high call volumes early in the week and perhaps could have been the cause of the delay in reaching a Representative. The following is a breakdown of the violations currently listed with PAM along with the amount due for each:1.      Violation# ‘s T[redacted]891-01 & T[redacted]891-02: Issued on 10/24/2016 to New York plate number HCB3994.  The missed toll amount is $1.50 for each of the violations. NJTA mails the registered owner, Ms. [redacted], toll violation notices. Because these two violations were part of a single trip, only one set of added penalty fees are added by NJTA. For failure to pay, these violations are sent to PAM for collections on 1/27/2017 and 3 subsequent notices are sent to Ms. [redacted] regarding these violations. The total amount due for these two violations is $53.00. This includes $1.50 for each violation as well as the $50.00 non-payment penalty fee added by NJTA. 2.      Violation#  T[redacted]669: Issued on 11/18/2016 to New York plate number HCB3994. The missed toll is $1.50. Ms. [redacted] is mailed toll violation notices from NJTA. Ms. [redacted] mails NJTA a check in the amount of $3.00 to cover the toll only for this violation and for T[redacted]213 (see #3). The check was returned for ‘Non-Sufficient Funds’ and Ms. [redacted] was mailed a letter from NJTA on 1/31/17 stating the check was returned and she still owed the $50.00 penalty fee, an additional $25.00 NSF returned check fee as well as the original toll amount of $1.50 bringing the total due for this violation to $76.50. Ms. [redacted] has since only paid the $1.50 to NJTA leaving a remaining balance of $75.00 for this violation, which is currently listed with PAM. 3.      Violation# T[redacted]213: Issued on 11/21/2016 to New York plate number HCB3994. As stated just above, Ms. [redacted] mailed a check to NJTA in the amount of $3.00 to cover tolls only (not the added penalty fees as required) and the check was returned NSF. Ms. [redacted] has since paid NJTA the toll only for this violation ($1.50), however the reaming penalty fee of $50.00 is still due for this violation currently listed with PAM.  This brings the total due for all 4 toll violations currently with PAM to $178.00. Again, NJTA has stated that they have only received a $3.00 check to cover the toll fees only (for 2 of the 4 violations) and when the check was returned the additional non-payment/late fee penalties and the $25.00 NSF check fee was added to the account. This was perhaps the $25.00 ‘toll fee’ Ms. [redacted] was referring to in her complaint. This was not a fee for the toll itself, but a fee for the returned check. Each of the tolls in question was originally $1.50 each. Please note that PAM does not have the ability or authority to reduce or dismiss violations or added fees added to accounts placed with us. This authorization can only come from our Client and they have not given us any authorization regarding Ms. [redacted]’s accounts. I have placed a cease communication on her accounts here at PAM but please note that this does not dismiss the amount due, it only stops any calls or letters from being mailed to Ms. [redacted] from PAM. Thank you again for the opportunity to respond to Ms. [redacted]’s complaint. Should there be any further questions or concerns, please do not hesitate to contact me. Sincerely,[redacted]Professional Account Management

Revdex.com ID#[redacted]Dear Ms. [redacted],Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he has concerns regarding a California Franchise Tax Intercept that occurred this year due to an unpaid ticket issued to Mr. [redacted] in California on behalf of the...

City of Sacramento, a client of Law Enforcement Systems, LLC (LES). I would like to lay out the events leading up to the tax intercept to hopefully clear things up. June 2nd, 2015: Ticket #[redacted] was issued in the amount of $52.50 for a parking violation that occurred in the City of Sacramento, CA.   The information provided to LES by the City of Sacramento confirms that the ticketed vehicle had a California license plate [redacted], which their DMV records identify as being registered to Mr. [redacted].June 12, 2015: The City of Sacramento, after matching the license plate to Mr. [redacted], sent a notice of non-payment to the address on record, 1421 22nd St., Apt 1 Sacramento, CA. This notice advised of a $40.00 late fee that was being added. July 14th, 2015: The City of Sacramento sends a 2nd notice of non-payment to Mr. [redacted]. This notice advised of an additional $15.00 late fee that was being added.August 13th, 2015: Mr. [redacted]’s account is sent to LES from our client, The City of Sacramento, for collections. An additional $35.00 fee is added and the first collection letter is mailed to Mr. [redacted].September 29th, 2016: LES sends 2nd collection letter to Mr. [redacted]. No additional fees are added. October 27th, 2016: LES sent Mr. [redacted] a warning notice indicating that non-payment of the violation will, per direction of the City of Sacramento, intercept his tax return to pay the amount due ($142.50).Due to lack of response, Mr. [redacted]’s taxes were intercepted for the amount due. Per Mr. [redacted]’s response, he states his taxes were intercepted on behalf of the City of Inglewood for LES. We would like to comment that our processing data center for the State of California, in which we have numerous municipal and government clients including the City of Sacramento, is located in the City of Inglewood. Notices that were sent to Mr. [redacted] have a return address of Inglewood, CA for any payments or correspondence, but the body of each letter clearly indicates the violation occurred in the City of Sacramento. We hope this clarifies Mr. [redacted]’s concerns regarding his complaint. Should there be any future questions and concerns, please do not hesitate to contact me. Sincerely,[redacted]Compliance & Administration CoordinatorProfessional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Today, I reviewed my credit report via the Transunion online services.  The collection for [redacted], Acct #[redacted] is still reflected on my credit report, per attached.  Additionally, I called Transunion to resolve this matter.  I was informed that Transunion has not received a request from Law Enforcement Services (LES), LLC requesting to remove/delete this specific collection (Acct #[redacted]) from my credit report.  Therefore, they cannot remove this collection from my account without written consent from LES, LLC.  Perhaps there was some confusion since the collection was posted to my credit report under 2 separate entries (Acct #[redacted] and #7140, respectively). To date, only one of the LES, LLC collection entries has been removed (Account #7140) from my credit report.   I respectfully request that LES, LLC follow up the credit reporting agency to have the collection under Account #[redacted] removed/deleted from my credit report.  This may require an additional request to credit reporting agency specifically requesting them to remove/delete the LES, LLC collection for Account #[redacted].Additionally, I request to have a written documentation, from LES, LLC (for my files), indicating that this collection has been resolve and that they consent to having this collection removed from my credit report.Your assistance in resolving this matter is greatly appreciated.
Regards,
[redacted]

Dear Ms. [redacted] Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We hope that by addressing Mr. [redacted] concerns, we can come to a satisfactory resolution. Our understanding of the situation is that Mr. [redacted] was contacted by a Mr. Villarreal at...

Professional Account Management, LLC (PAM) on behalf of our client, the New Jersey Toll Authority (also known as New Jersey EZ Pass) for an unpaid toll violation that occurred on February 4th, 2016. He is stating he asked for the contact information of the organization that was attempting to collect the debt so he could verify PAM is authorized to collect the amount due of $57.25. In response to Mr. [redacted] request, we are collecting on behalf of the New Jersey Toll Authority for unpaid toll violations.  As confirmed below, Mr. [redacted] was sent numerous notices from PAM which all identify clearly and prominently that we were collecting on behalf of the New Jersey Toll Authority.  Additionally, one of the notices he received was an “Assignment to Collection Agency” letter confirming his account was assigned to PAM for collections.  It is also our policy, and all of our call center staff are trained, to clearly disclose the name of our client in all verbal and written communications. If Mr. [redacted] would like to contact the New Jersey Toll Authority directly to verify this, he is free to do so.  Their customer service number can be found on their website: http://www.state.nj.us/turnpike/contact-us.html Here is some additional information that may help address any remaining questions that Mr. [redacted] might have.  February 4th, 2016: A toll violation is issued to Florida plate number CHMI14 for passing through Plaza 1 of the Delaware Memorial Bridge without having a valid, active transponder. The toll amount due is $7.25. New Jersey Toll Authority mails a toll violation letter to the registered owner, shown to be Mr. Bradley. The amount due is $7.25.March/April, 2016: New Jersey Toll Authority mails additional toll violation letters stating that, if it remains unpaid, a $50 administrative fee will be added to his account.June 17th, 2016: For failure to pay the violation, Mr. [redacted] account is sent to PAM for collections. An ‘Assignment to Collection Agency’ letter is mailed and includes the $50 administrative fee added by New Jersey Toll Authority. The total amount due is $57.25.July 18th, 2016: PAM sends a 2nd collection notice for failure to pay the violation. Total amount due remains $57.25.August 18th, 2016: PAM sends 3rd notice to Mr. [redacted] for non-payment of violation. Total amount due remains $57.25. I have attached a sample of one of the collection letters we have sent to Mr. [redacted] (please note all citizen information in the letter is fictions, no actual account numbers or citizen names/addresses are used). This letter indicates whom we are collecting on behalf of, our address and phone number as well as numerous payment method options.  This letter also indicates that Mr. [redacted] can request anytime within 30 days a validation of his debt and we would send all information about the original creditor, including all contact information. Mr. [redacted] did not request this information within the 30 days.  At his point, Mr. [redacted] would pay his violation directly through PAM as New Jersey Toll Authority has assigned his account to us in June. Mr. [redacted] can make payment in a number of ways including via phone, website or by mail. All information needing to pay his violation is included in the attached letter. Should the Revdex.com or Mr. [redacted] have any additional questions or concerns please do not hesitate to contact me. Sincerely,[redacted]
Compliance & Administration CoordinatorProfessional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Regards,
[redacted]

Good Afternoon Mr. [redacted],Thank you for the follow up to your previous complaint filed with the Revdex.com. I am in receipt of your $12.00 check and have sent it up to our Payments Department for processing.I apologize for the delay. The accounts were reduced to toll only with a note that the accounts are...

to be dismissed once the $12.00 payment is applied. I checked in with our Supervisor and she has said they have processed your payment this past week. If you have any further issues or concerns please do not hesitate to reach back out to me via this Revdex.com complaint or directly at: [email protected] you,Lynsay [redacted]Professional Account Management, LLC

As stated in our original response, as a one time courtesy, a deletion request was submitted to the credit reporting agency.  The credit deletion request included all accounts listed by the [redacted] Express Lanes with Law Enforcement Systems, LLC for [redacted].
Thank you
[redacted]
Law Enforcement Systems, LLC

On Fri, Dec 11, 2015 at 11:35 AM, [redacted]...

[redacted] <[redacted]> wrote:Dear Revdex.com Agent:Yesterday PAM contacted me via phone.  I spoke with a woman named [redacted] who said she was "researching" my complaint..  During the conversation she referenced having to contact the city of Sacramento to see if they would return my funds.  She said they turn them over as soon as the money is taken from the taxes.  I had to inform her of the amount and that the money went to Alameda county. How much work could have been done on this when my letters and recipet copies sent to this company both had the stated amount on them.  A simple look would have shown her the amount doubly paid. I place no trust in this compnay.  For 6 months they have been unwilling to communicate and now that your involved they are doing "research" on the matter.  With no real resolution in sight.I want it on the record of this dispute that they have made no real efforts to ensure the fair return of my over payment.Sincerely,[redacted]

Revdex.com,We understand Mr. [redacted] is not satisfied with our response. We would like Mr. [redacted] to know that if he believes that any part of our response was, in fact, incorrect or mis-dated to please let us know. We believe we have been able to provide a very thorough response, giving both the Revdex.com and CFPB in upwards of 20+ pages of documented correspondence, explanation of amounts due,  hearing appeal decisions and photos relating to his violations. We believe we laid out a succinct, truthful and undisputed timeline of events. Should Mr. [redacted] have a specific question relating to any of the documentation and information provided, we would be happy to address each and every one of them. We have worked very closely with DelDOT regarding Mr. Sharp's case to ensure we have every violation properly documented with correct and true dates. Again, please do not hesitate to contact us should there be any further questions regarding these violations. Sincerely,Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted]’ complaint filed with the Revdex.com. We understand she is stating that a toll violation issued by our Client, the Bay Area Toll Authority (BATA), was issued in error due to having a valid FasTrak transponder at the time of the violation....

The violation has since been placed with Professional Account Management (PAM), for collections in the amount of $76.00. We do show that the only time Ms. [redacted] contacted our office was on 8/21/2017 to discuss the violation and we understand she is submitting documentation from BATA/FasTrak to show she had a positive balance at the time of the violation. We have yet to receive this documentation as of the date of this response, but I have instructed our Correspondence department to forward me the documents so I may discuss the account listed with us with BATA. For reference, we have the following violation/information currently listed with PAM: ·        Violation# T1406630077-0001: Issued on 6/09/2014 to California plate number [redacted] for crossing the San Francisco Bay Bridge without a valid transponder. The amount of the missed toll is $6.00 and BATA mails the DMV registered owner (Ms. [redacted]) a minimum of two violation notices, each with escalating fees for non-payment. Due to not receiving payment, Ms. [redacted]’ account is sent to PAM for collections with a total amount due of $76.00. All fees are added to BATA prior to placement with PAM. PAM sends Ms. [redacted] notices on 10/25/2014, 9/01/2016 & 8/15/2017. Per policy, we do request certain documentation when a citizen states they had a valid FasTrak account at the time of the violation. We do require a copy of the monthly statement from the month of the violation (in this case June 2014) as well as a vehicle list showing the plate in question was registered to the account at the time of the violation. If this was the documentation that Ms. [redacted] submitted I will certainly pass this along to BATA once received. If not, please feel free to submit that documentation directly to me via this Revdex.com complaint. Also, please note that PAM does not sell any citizen information to any outside company or agency. Thank you and should there be any questions or concerns, please do not hesitate to contact me. Sincerely, [redacted] Professional Account Management, LLC