Professional Drywall & Construction LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response received does not address the main reason for submitting a complaint.  The response validate the inability to communicate with someone trying to reconcile a charge.  I submitted the documentation on several occasions and for the response from Professional Management to indicate that they received the documentation but it was not legible is absurd.  This is the first I have even heard from someone there acknowledging receipt.  I believe this must be the most incompetently run organization I have ever had to deal with.  My complaint addressed that I paid the fine so that this would not impact my credit.  I didn't have any more time to devote to calling this company since I had previously spoke with several members of the organization.  It was conveyed that someone would call me back and, to date, I have still not received a phone call.  I do not accept the response from the company as given as it does not address any of my concerns.  I have attached the documentation again for your review proving I had an account with both Sun Pass and Peach Pass and thus the fine of $25.00 was not valid.  I am asking for a refund of the $25.00 I paid so that this would not affect my credit.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted]’ complaint filed with the Revdex.com. We understand she is stating that a citation issued by our Client, the City of Hyattsville, was paid prior to 15 day due date and thus the additional fees should not have been sent to Professional...

Account Management (PAM) for collections. I have placed a cease communications on Ms. [redacted]’ account here at PAM so no further calls or letters will be sent to Ms. [redacted] regarding the following citation, currently listed with PAM: ·        Citation# 600023323: Issued on 1/21/2017 to Maryland plate number A147870 for an expired meter violation. The amount of the citation is $25.00 and is due within 15 days (2/4/2017) to avoid additional penalty fees as dictated by the City of Hyattsville Charter and Code § 114-73. After day 15 the amount of the citation doubles if it remains unpaid, and after 30 days, doubles again.  Letters were mailed to Ms. [redacted] from Hyattsville advising of the remaining balance due on 2/7/2017 & 2/23/2017 I have reached out to the City of Hyattsville Adjudicator and was told that payment was received and processed on 2/07/2017, which was after the due date. The late payment resulted in additional fees as dictated by the Code mentioned above. The resulting unpaid fees total $75.00 and due to non-payment, were sent to PAM for collections on 4/26/2017. We do understand that Ms. [redacted] states that she mailed in payment on 1/31/2017, which then should have been received by the 2/4/2017 deadline. Hyattsville is requesting that Ms. [redacted] provide the documentation she states she has showing her payment was mailed on 1/31/17. Once received, they will review and re-assess the added fees if necessary. Please note that PAM does not have the ability to reduce, dismiss or void any citation or fees sent to us by Hyattsville. We must receive authorization from them in order to reduce or dismiss a citation placed with us.  If Ms. [redacted] could submit the requested documentation, I would be happy to immediately send it to Hyattsville for review.  Thank you again for the opportunity to respond. Sincerely, [redacted]Professional Account Management, LLC

Dear Ms. [redacted],All notices sent from our client, and from PAM, are sent to the registered owner and address on file with the Department of Motor Vehicles. It is up to each citizen to ensure their address is up to date with the DMV at all times and this change is done directly through the DMV. An address change submitted via the USPS unfortunately does not also change your address with the DMV. I will check with our client again and submit your information and request as PAM does not have the authority to dismiss, void or refund any account listed with us from SNJB. I will contact you directly via the email you provided with your complaint to let you know the response from SNJB. If you prefer to communicate via this Revdex.com complaint, that would be just fine as well. Sincerely,[redacted]
Professional Account Management, LLC

Dear Revdex.com,Thank you again for the opportunity to respond to Ms. [redacted]’s additional comments regarding a complaint she filed with Revdex.com in February of this year. Although I have addressed the issue regarding the toll violations placed with PAM by the PA Turnpike and the reason why our system was still showing the full amount due when Ms. [redacted] called our office on 2/6/2017, I would just like to re-state for clarification. Ms. [redacted]’s toll violations were listed with us by the PA Turnpike in January of 2017. Once Ms. [redacted] settled the tolls directly with PA Turnpike (after the account was already listed with PAM), they sent us a ‘paid’ file so we may update our records here to show Ms. [redacted] paid the reduced amount and we may close her accounts. This file was received by PA Turnpike on 2/7/2017, the day after Ms. [redacted]’s call to our office. Her accounts were closed out and marked as paid, as I stated in my original response. Until we receive that file from our client, we (PAM), are to consider the account open and due. To address Ms. [redacted]’s comments regarding the Representatives she spoke with on 2/6/2017. I had our Quality Assurance Manager pull the records of each call that day and I listened to them in their entirety. The first call, with our Representative Janely, was 20 minutes and 31 seconds. The second call, with Escalations Supervisor Danny was 5 minutes and 34 seconds.  In these calls, I firmly believe Janely and Danny acted with complete professionalism and patience.  There was nothing during either of the calls to indicate otherwise. Janely and Danny adhered to our Company Policies and Procedures as it relates to communicating with citizens during the duration of a Collection phone call. Despite being subject to very harsh language, including discriminatory remarks, Janely and Danny kept a calm demeanor and was continually patient with Ms. [redacted] throughout the calls. I would be more than happy to provide the Revdex.com a copy of these calls, if requested. I am very confident the Revdex.com will find my observations to be accurate. Last, I would like to re-iterate that PAM does not report to the credit bureaus and have not since May of 2016. Ms. [redacted]’s account came to us in January 2017, many months after we stopping reporting. PAM did not report any information about Ms. [redacted] to any credit bureau agency. Thank you again for the opportunity to respond. I will mail Ms. [redacted] a copy of my original response, on company letterhead, which states the tolls are paid and Ms. [redacted]’s accounts here at PAM are closed. Sincerely,[redacted]Professional Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have continued to get a bill from PAM. I do not owe this bill and would like you to continue to get this matter resolved!  Thank you,  [redacted]

Dear Mr. [redacted], Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We understand you are stating that a citation issued by our Client, the City of Inglewood, was issued in error due to selling your vehicle/plates prior to issuance of the citation. This relates to...

citation number [redacted] issued on 11/18/2015 to New York plate number [redacted] for ‘prohibited parking-alleyway’. We do show that you called our office on 10/18/2016 to dispute the citation and you stated you were able to provide the stamped Release of Liability from the DMV and Bill of Sale. Our Representative provided you with the address to mail the documents to and advised that all notices sent by the City of Inglewood and Professional Account Management (PAM) are sent the owner and address on file with the DMV at the time of the citation. On 11/15/2016 our notes indicate we received a letter from you in which you stated the new owner refused to turn in the plates and you should not be liable for the violation. I also show a bill of sale and odometer disclosure form was submitted with your letter. It appears the documents were rejected by the City of Inglewood as it did not include the stamped Release of Liability document from the DMV. Please note that PAM does not have the ability to reduce or dismiss any violations placed with us by Inglewood. We are able to submit documentation to them; however dismissal or transfer of liability is up to the City of Inglewood. We have re-requested review of the citation in question and they have agreed to dismiss the citation in full as a courtesy, despite not having the stamped DMV Release of Liability document as requested.   Please allow 48-72 hours for the dismissal to be reflected in our system here at PAM. Until that takes place, the account is in cease communications. Thank you again for the opportunity to respond and should you have any further questions or concerns please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0301 Revdex.com IL [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  A ticket was issued on 12/06/11 by the City of [redacted], IL for $50.00.  A late fee of $20.00 was assessed to the ticket on 1/12/12.  A payment of $50.00 was received and posted to the account after the late fee date, leaving a remaining balance of $20.00 that was placed with Professional Account Management, LLC (PAM).  In reference to Ms. [redacted]’s concerns that the account will be reported to the credit bureau, PAM will not report the account to the credit bureau as it doesn’t meet the criteria to be reported.  Although it will not be reported to the credit bureau the account is an open balance account in collections that remains unresolved.
Sincerely,
[redacted]
Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My complaint with how we were treated still stands.  I also sent information to Peachpass and feel it was Peachpass that finally addressed this issue as PAM did not have an image of the license plate in question.
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’ complaint filed with the Revdex.com. We understand she is stating that a violation that was issued by our client, the Delaware Department of Transportation (DelDOT) was issued in error due to Ms. [redacted] not owning the plate number in...

question. I have reached out to DelDOT to request a review of the violation in question and provide a thorough validation of the violation and registered owner. They have agreed to dismiss the violation in full due to receiving mis-matched information from the Department of Motor Vehicles regarding the registered owner of New Jersey plate number [redacted]. We received Ms. [redacted]’ account here at PAM on 5/09/2017 and sent collection notices on 5/09/2017 and 6/15/2017. We did receive the dispute letter on 7/17/2017 which stated that Ms. [redacted] had a valid EZ Pass at the time of the violations and the New Jersey plate did not belong to her. According to rules and regulations in place with DelDOT (State of Delaware Code § 4127 & 4129) if a citizen did not dispute a violation while it was listed with them, prior to being placed in collections, the time frame to dispute the violation has passed and the citizen is held liable. The violation took place on 9/13/2016 and a minimum of two notices were sent by DelDOT to Ms. [redacted] prior to her account being placed with PAM for collections. The validation letter that was mailed to Ms. [redacted] by PAM on 7/18/2017 was stating DelDOT’s policy of the timeliness of disputing through DelDOT, not that Ms. [redacted] could not dispute the debt placed with PAM in collections. A citizen is free to dispute a debt placed with PAM at any time. Again, DelDOT has agreed to dismiss the following violation in full and nothing further is due:·        Violation# 5335953: Issued on 9/13/2016 to NJ plate [redacted]. Amount Dismissed: $67.50.Thank you again for the opportunity to respond and should the Revdex.com or Ms. [redacted] have any further questions or concerns please do not hesitate to contact me.Sincerely, [redacted]Professional Account Management

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he is stating that notices of a citation issued by our client, the District of Columbia Government (DC), were not received and he had no knowledge of the citation until he received a...

notice from Professional Account Management (PAM) once in collections. We have placed a cease communication on Mr. [redacted] account while we validate the citation and reach out to DC for additional information and documentation. Please note that all notices sent by DC and PAM are mailed the DMV registered owner and address and the time of the violation. It is up to the citizen to ensure the DMV has the most up to date address information. For reference, PAM currently has the following citation listed with us for Mr. [redacted]:·        Citation# [redacted]: Issued on 02/20/2016 at 13:57, via photo enforcement, to Maryland plate number [redacted] for Speeding (21-25mph over limit) on the [redacted] The original amount of the citation is $200.00. DC mails the DMV registered owner of the plate number an initial notice on 02/29/2016 warning of additional fees and penalties should the citation not be paid. On 04/04/2016, DC mails Mr. [redacted] a 2nd notice with a total amount due of $400.00, again warning of additional fees and penalties should the citation remain unpaid. All fines, fees and sanctions are dictated by DC Code TITLE 50, CHAPTER 23 § 50–2301.05. For failure to pay an additional $80.00 penalty fee is added to the citation and it is sent to PAM for collections on 08/02/2016 with a total amount due of $480.00. I have attached copies of the notices sent to Mr. [redacted] by DC on 2/29/2016 & 04/04/2016. It does appear they were sent to a different address than what Mr. [redacted] provided in his complaint, however, as stated above, all notices are sent to the registered owner and address on file with the DMV at the time of the citation. If Mr. [redacted] is stating that he has never lived or been associated with the address listed on the notice, we would kindly ask Mr. [redacted] to contact his DMV to discuss the information they provided DC when requesting registered owner information. Again, we have placed a cease communications on Mr. [redacted] account here at PAM and no further calls or letters will be sent to Mr. [redacted] regarding this citation. This does not dismiss, reduce or void the citation as PAM does not have the authority to do so. This also does not prevent DC from taking measures as allowed per their own rules and regulations. Thank you again for the opportunity to respond and should the Revdex.com or Mr. [redacted] have any further questions or concerns, please do not hesitate to contact me.Sincerely,[redacted]
Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that he had his taxes intercepted due to an unpaid citation he received from our client, the city of Los Gatos. We regret that Mr. [redacted] had trouble getting through to a...

representative here at PAM, but I was able to research his account and hopefully can provide what we show on our end regarding the history of Mr. [redacted]’s account here at Professional Account Management (PAM). Please note that I have reached out to our client upon receipt of this complaint and as of the date of my response, am still awaiting response. As of April 26th, 2017, we still show the total amount due of $351.00 for Mr. [redacted] and do not have record of his account being sent for Tax Intercept. For reference, the following citation was issued by the City of Los Gatos and placed with PAM for processing & collections:·        June 9th, 2015: Citation# 001633074 is issued for failure to have current tabs displayed. The initial fine is $190.00. After failure to pay, the amount is doubled (per statute) to $380.00.The first late noticed was mailed to Mr. [redacted] on July 1st, 2015 with a total amount due of $190.00. Mr. [redacted] called our office (we also do customer service for Los Gatos) on July 8th, 2015 stating that he mailed in a copy of the POC (Proof of Correction). For reference, a POC is a document (the ticket) that is signed by an Officer at the Los Gatos Police Department confirming the citizen has corrected the action listed on the citation and is released from liability of the citation, minus a $25.00 fee they must pay. Our Rep advised Mr. [redacted] on the July 8th call that if he did submit the POC, he also needed to mail in a check in the amount of $25.00.  On July 10th Mr. [redacted] called to attempt to pay the $25.00 over the phone, but unfortunately that $25.00 is only able to be paid via mail. We advised Mr. [redacted] to send a copy of the POC and the check via mail. Mr. [redacted] called again on July 15th to follow up on the POC and our Rep advised him we have not received any documentation as of yet. According to account notes, just after the July 15th phone call our Correspondence Department received Mr. [redacted]’s $25.00 check along with a copy of the ‘Notice of Parking Violation’. The $25.00 was applied as partial payment to the balance due, and note was made that we did not receive a copy of the required signed citation from the City of Los Gatos Police Department. Mr. [redacted] called again on November 15th, 2016 and we did advise him that we received the check, but not the required POC document. We again spoke with him on April 18th, 2017 and again advised that we received a payment, but not the required POC and to please re-send. Mr. [redacted] stated he mailed the original and does not have a copy. According to our Representative’s notes, Mr. [redacted] did not make mention of his taxes being intercepted. Again, we do still show an open balance due of $351.00 for Mr. [redacted]. I have asked our Correspondence Supervisor as well as our Client Support team to thoroughly research Mr. [redacted]’s account to verify that his taxes were not intercepted. We do not have any record here of Mr. [redacted]’s taxes being intercepted for this citation. We believe it could be possible Mr. [redacted] was sent the ‘Warning of Tax Intercept’ letter; however this is only a warning letter, not a confirmation of tax intercept. I do understand Mr. [redacted] states that he no longer has a copy of the POC. I have reached out to Los Gatos to see if I can get any kind of documentation or verification of Mr. [redacted]’s POC, but as of the date of this response I have not heard back. I will continue to follow up with them and report my findings to through the Revdex.com just as soon as I do. Until then, if Mr. [redacted] was able to obtain a copy of the POC or if he has any documentation showing that his taxes were intercepted, please send them directly to my attention and I will investigate further. Sincerely,[redacted]Professional Account Management

RE:  Revdex.com# [redacted], 2016 0606 Revdex.com TX Guetersloh
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is...

necessary.  We have requested validation of the documents from the North Texas Tollway Authority and those will be mailed directly to Ms. [redacted].  The violation happened in October 2015.  Ms. [redacted] may also access the account detail at www.ntta.org.
Sincerely,
[redacted], Director Collection Operations
Professional Account Management, LLC

Mr. [redacted],Thank you for the additional comments regarding your experience with PAM. We do regret that you had trouble when calling your office and I have passed along your information to our Collections Supervisor so she may listen and review the phone calls and appropriately respond to the Representatives you had communication with. Should there be any inappropriate or rude behavior found, please be assured it will be addressed with the Representatives.I would also like to be clear that PAM no longer reports any of our accounts to the credit bureaus. You had stated that 'the company is playing games with people and their credit' and we just want to confirm that we do not report to credit bureaus. Also, the collection letters that are mailed to citizens regarding Express Lanes violations do clearly state the violation detail as well as how a citizen may be able to take advantage of a discounted repayment plan.Thank you again for the opportunity to respond,[redacted]Professional Account Management

RE:  Revdex.com# [redacted]Dear Revdex.com,Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  The account...

that is listed on the credit report is for a parking ticket issued by the District of Columbia and listed with Professional Account Management, LLC (PAM).  The ticket can be paid 24 hours a day on the DC DMV website, www.dmv.dc.gov.  The ticket#[redacted] will be required to complete the payment.   A PAM representative can be reached at ###-###-#### during the operational time periods of, Mon-Thurs 7am-7pm CST, Fri 8am-5pm CST and Sat 8:30am-12:30pm CST to discuss the account.  The account number [redacted] should be entered to be transferred to the appropriate representative.Please advise if I can be of any further assistance.Sincerely,[redacted]Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  Ms. [redacted] has multiple account listings with Professional...

Account Management, LLC from the District of Columbia for parking violations.  The documents validating these accounts were mailed directly to Ms. [redacted], as the files were too large to include with the online response.  The accounts were referred to the credit reporting agency, Transunion and will be updated with any change in the account status. We have not attempted to contact the customer per the customer’s request to cease communication.

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that he has no knowledge or received any notice of a citation issued by our client, the district of Columbia Government (DC), which has now been placed with Professional Account...

Management (PAM) for collections. We will be able to provide all of the information regarding the citation and dates that notices were mailed by DC, as well as PAM, for the following citation: ·        Citation # F032743608: Issued via photo enforcement on 09/22/2012 to Texas plate number 054VRP for Speeding (11-15mph over limit) on DC295 .4 miles south of Burroughs Avenue S/B. The initial amount of the fine is $125.00. DC mails the DMV registered owner, shown to be Mr. [redacted], 2 notices each with escalating fees due to non-payment. According to information in our system, DC mailed Mr. [redacted] violation notices on 10/05/2012 & 11/08/2012. After failure to pay or contest, an additional $125.00 fee is added (per DC Code TITLE 50, CHAPTER 23 § 50–2301.05.) and the account is sent to PAM for collections on 02/11/2013 with a total amount due of $250.00. PAM sends Mr. [redacted] notices on 2/11/2013, 3/16/2013, 4/29/ 2013 & 8/14/2017. We do not show that any address changes took place on Mr. [redacted]’s account since PAM received the account in 2013. All notices were mailed to the same address, where he did receive the 8/14/2017 notice. If Mr. [redacted] believes this to not be his citation, we do request documentation in order to submit to DC for potential dismissal. We would require a vehicle history from the DMV showing that Mr. [redacted] did not own the plate in question during the time of the citation. If he would be able to submit this documentation directly to my attention I can ensure this gets to DC for review right away. Please note that PAM does not have the ability to reduce or dismiss any citations placed with us by DC. A cease communications has been placed on Mr. [redacted]’s account to allow time for validation of the citation as well as receiving any information Mr. [redacted] may be able to provide for forwarding to DC. Thank you again for the opportunity to respond and should the Revdex.com or Mr. [redacted] have any additional questions or concerns, please do not hesitate to ask. Sincerely, [redacted] Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This organization seems unwilling or unable to do anything about this issue. It would be simple enough to see that the State issued license plates were from another state where notices were sent, not Michigan where we live!  This is simply an exercise in futility. If this company is engaged to assist in settling matters for whatever agency, I'd think they would be empowered to do so. It seems this is a simple evasion.  Instead of dealing with this issue and the facts, they are putting the onus on me. Its simple, look at the DMV records! Again, I will not pay these bogus inflated penalties that are ridiculously imposed over .50 cent issues. I can understand why the State of Illinois is regarded as corupt when they issue fines with no course of settling them with an all or nothing process,  and empower third parties that can do nothing to represent them. 
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand Ms. [redacted] has had some difficulties in reaching Professional Account Management (PAM) in order to make a payment on a toll violation listed with us by our Client, the Bay Area Toll...

Authority (BATA). I have reached out to our IT Department as well as our Collections Director to ensure we have not been experiencing any issues with our systems over the last few weeks. They have assured me that the systems are functioning properly, however we have been experiencing a very high call volume over the last several weeks. I did do a search for Ms. [redacted] violation on our payment page and it does direct Ms. [redacted] to call our office to make payment. If Ms. [redacted] would be most comfortable sending the check directly to my attention, I would be happy to ensure it gets directly to our payment processing department to be applied to the account. This is in reference to the following violation:-Violation# [redacted]: Issued on 04/29/2017 for going over the Dumbarton Bridge without a valid transponder. After running the license plate through a DMV search, the registered owner (Ms. Rama) is sent notices from BATA for the missed toll. For failure to pay, the account is sent to PAM on 8/21/2017 with a total amount due of $75.00.Also, please note that PAM no longer reports to the credit bureau agencies and have not since June of 2016. Since Ms. [redacted] account did not come to us until August of 2017, nothing has (or ever will be) reported to credit bureaus by PAM. Again, if Ms. [redacted] would like to try calling our office again to make payment, please feel free to do so. Otherwise, she can mail payment directly to my attention and will ensure it is applied to her account:PAMAttn: Lynsay Miller633 W. Wisconsin Ave, Suite 1600Milwaukee, WI  53203Thank you again for the opportunity to respond and should the Revdex.com or Ms. [redacted] have any further questions or concerns please do not hesitate to contact me directly. Sincerely,Lynsay MillerProfessional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am still not satisfied with the way EZPass And this collection agency has conducted business. I stated numerous times when speaking with the collection agency that I did not receive my mail in a timely manner and that I tried to go online to pay the only bill I received which stated I owed $26.00 and when I tried to pay it was already sent to collections. I have also been a victim of identity fraud and I believe some of my mail was being forwarded to the other persons address. Never the less. This has been placed on my credit I tried to accept the first time forgiveness but the representative stated that it would be considered a settlement on my credit report and not Paid in full. Never the less I paid the bill the payment is attached I would like my report credit report immediately updated or deleted. I was told I still have to wait 2-4 weeks for the update. I am not disputing the ticket I am having issues with receiving my mail because someone of the identity theft. ( Identity theft Confirmation Number [redacted].) This company was not willing to listen to any circumstances. I understand they are there to collect but sometimes they are not always right. And in order for me to clear my credit I had to pay. I would like to be refunded a portion or allowed to go in front of a judge. for this matter. But as they stated in every conversation with EZ pass and the collection agency It's Too Late!!!  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]